---
title: 'Customer Success Manager at Donorbox'
canonical: 'https://feeny.ai/job/customer-success-manager-donorbox-united-states-canada-mexico-fxj3vq04mwag'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Success Manager at Donorbox

- **Company:** Donorbox
- **Location:** United States / Canada / Mexico
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/donorbox/jobs/4739954005

## Job description

## About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.

🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.

## The Role

The CSM is responsible for engaging Donorbox’s mid-tier customers and new CRM signups who have yet to interact with a company representative. This role bridges Customer Success, Community Engagement, and Growth—helping customers adopt key features, recognize value, and stay connected to Donorbox through education and proactive outreach. Working closely with Customer Success, Sales, Product, and Support, you will guide customers through onboarding and adoption, create and share helpful educational resources, and identify opportunities for expansion or deeper engagement to hand off to the Sales team. You’ll also support knowledge initiatives that strengthen the self-serve experience and community learning for all Donorbox users. This role is key to improving activation rates, increasing product adoption, and fostering stronger customer relationships across the Donorbox ecosystem.

## Responsibilities

- Manage relationships with mid-tier customers to ensure continued success and feature adoption.
- Act as the first point of human contact for users who have not yet interacted with a representative.
- Conduct onboarding check-ins, webinars, and product walkthroughs to help users achieve first value.
- Identify upsell or cross-sell opportunities through customer usage analysis and pass qualified leads to Sales.
- Partner with the Product and Customer Operations teams to surface insights, feedback, and improvement opportunities.
- Foster community engagement through online events, user groups, newsletters, and in-app communications.
- Maintain an understanding of new features and updates to share proactively with customers.
- Track and report on key metrics such as activation rates, engagement levels, NPS/CSAT, and expansion opportunities.
- Collaborate cross-functionally to ensure consistent messaging, smooth customer handoffs, and a unified customer experience.
- Proactively reach out to new mid-tier Donorbox signups to guide them through onboarding and activation of our CRM and other key Donorbox products.
- Continuously look for ways to improve the onboarding and engagement experience for all customers.

## Qualifications & Experience

Required Skills and Qualifications:

- Bachelor’s degree or equivalent.
- 1–3 years of experience in Customer Success or Account Management (preferably in SaaS or tech).
- Strong communication skills with the ability to guide and educate customers effectively.
- Excellent written and verbal communication skills; empathetic and customer-first approach.
- Familiarity with CRM and customer success platforms (e.g., HubSpot, Intercom, Gainsight, etc.).
- Ability to interpret customer data to identify trends, risks, and opportunities.
- Highly organized and able to manage multiple accounts, outreach efforts, and content projects simultaneously.
- Proactive, self-motivated, and adaptable in a fast-paced, remote environment.
- Collaborative and able to work cross-functionally with Product, Sales, and Support teams.

Preferred Skills and Qualifications:

- Experience working with nonprofit or fundraising organizations.
- Background in customer engagement programs.
- Experience hosting webinars, writing customer education content, or creating tutorials.
- Familiarity with customer onboarding flows and product-led growth strategies.
- Passion for helping mission-driven organizations succeed through technology.

Details

- Fully remote based in US, Canada, or Mexico
- Salary: 50-70k USD annually + 3-6% commission

## Benefits & Perks

- Fully remote work from the comfort of your home
- Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
- Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
- 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
- Reimbursement package for home office expenses and professional development, up to $1.5k
- Eligibility for employee equity plan (stock options)
- Wellness program with fitness and mindfulness classes
- Love your work and our mission of serving nonprofits!

The Application Process

We have 6 stages:

- Apply here and fill out our questions to tell us about you!
- Prescreen Call with the Talent Team
- Interview with Hiring Manager
- Assignment
- Panel/Final Interview
- Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

This employer participates in E-Verify to confirm the employment eligibility of all newly hired U.S. employees. To learn more about E-Verify, please visit [www.e-verify.gov](http://www.e-verify.gov).

## About Donorbox

## Core Business
- **Primary industry**: Nonprofit fundraising software / donation technology
- **Target customers**: Nonprofit organizations of all sizes, charities, religious institutions, schools, animal welfare groups, political campaigns, and other mission-driven entities (B2B, SMB to enterprise)
- **Mission / purpose**: To equip all nonprofits with effective, accessible fundraising tools that support sustainable growth and remove technological barriers to helping others.

## Products & Services
- **Donorbox Donation Forms & Pages**: Embeddable, customizable donation forms and pages with recurring giving options, text-to-give, and a 4x faster checkout (UltraSwift™) that reduces donor drop-off.
- **Donorbox CRM (AI-powered)**: Comprehensive donor management with integrated email, dynamic segmentation, action tracking, and AI-driven insights to boost donor retention and fundraising efficiency.
- **Jay·AI**: An AI assistant that helps fundraisers pull donor data, craft targeted outreach materials, and refine fundraising strategies instantly.
- **Donorbox Live™ Kiosk**: A self-service kiosk solution for on-location giving at events, churches, museums, and other venues.
- **Events**: Online event management and ticketing integrated with donation capabilities.
- **Security & Fraud Protection**: 24/7 dedicated security team with advanced anti-fraud measures to protect donor data and reduce chargebacks.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Over $3 billion in donations processed for more than 100,000 organizations across 96 countries (as of 2025/2026).
- **Notable Investors / Partners**: No external investors publicly listed; company appears bootstrapped. Partnerships include integrations with major platforms (e.g., HubSpot, Zoom, Slack, Basecamp, JIRA).
- **Growth Signals**:
  - Headcount of ~116 employees (9.4% YoY growth; +13 people) according to one source, with another source citing 150 total employees.
  - Rated **#1 Fundraising and Donor Management software on G2** (over 900 reviews).
  - Expanded to operate in 18+ countries with a remote team spanning 23+ countries.
  - Introduced AI-powered CRM and Jay·AI in recent product updates.

## Competitive Advantages
- **99.99% uptime** with world-class support (including weekend availability) – reliability unmatched in the nonprofit fundraising space.
- **AI-powered CRM** that differentiates Donorbox from traditional donation platforms, enabling smarter donor segmentation and personalized outreach.
- **UltraSwift™ checkout** (4x faster than standard forms) reduces donor abandonment and increases conversion.
- **Built-in security** with 24/7 anti-fraud monitoring, reducing chargeback costs for nonprofits.
- **Free tier** available, lowering the barrier for small organizations to start fundraising.

## Strategic Focus
- Deepening AI capabilities (Jay·AI) to automate fundraising tasks and improve donor retention.
- Expanding the all-in-one suite (forms, CRM, kiosk, events) to become the single operating system for nonprofit fundraising.
- Continuing to scale globally while maintaining a fully remote, distributed team.
- Enhancing security and compliance to protect donor trust.

## Why Work Here
- **100% remote** – employees work from home in 23+ countries; the company provides a generous home office budget that is renewed annually.
- **Culture**: Emphasizes customer-centricity, integrity, positive empowerment, clear communication, results-driven ownership, and neutrality (apolitical stance). Described as a diverse, friendly group that “treat each other how we want to be treated.”
- **Tech stack**: Ruby, Google, Slack, Zoom, JIRA, Basecamp, HubSpot – modern tools with an engineering team focused on scalable, secure software.
- **Perks**: Home office budget, flexible remote work, collaborative environment via Slack and Google Meet.
- **Growth opportunities**: Open roles across engineering, product, sales, and operations; recent hires include Director of Data Strategy, Director of Product Engineering, and SVP of Growth.

## Sources
1. [donorbox.org – About Us](https://donorbox.org/explore/about-us)
2. [donorbox.org – Homepage](https://donorbox.org/)
3. [LinkedIn – Donorbox](https://www.linkedin.com/company/donorbox)
4. [Built In – Donorbox](https://builtin.com/company/donorbox)
5. [Greenhouse – Donorbox Jobs](http://job-boards.greenhouse.io/donorbox)

## Other roles at Donorbox

- [Support Trainer](https://feeny.ai/job/support-trainer-donorbox-united-state-g9gb6hrvnq73) — United State
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-donorbox-latin-america-3yb19b1tmt6b) — Latin America
- [Content Editor](https://feeny.ai/job/content-editor-donorbox-south-africa-2n0xnndrkanv) — South Africa
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-donorbox-united-states-b39n8ks0hdek) — United States
- [Senior Accountant](https://feeny.ai/job/senior-accountant-donorbox-united-states-j0zbnk8bzp2e) — United States
- [Content Marketing Specialist](https://feeny.ai/job/content-marketing-specialist-donorbox-south-africa-0bpgycgke00m) — South Africa
- [Customer Support Specialist - Trial to Hire](https://feeny.ai/job/customer-support-specialist-trial-to-hire-donorbox-latin-america-6vnpg4njvsa5) — Latin America
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-payoneer-united-states-e4yyqv9y56pn) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-corridor-san-francisco-x88ycp2cbj4w) — San Francisco, CA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-mongodb-tokyo-nqxnf8q2c6jg) — Tokyo, Japan