---
title: 'Customer Success Manager at EdSights'
canonical: 'https://feeny.ai/job/customer-success-manager-edsights-united-states-raa295wen0jc'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at EdSights

- **Company:** EdSights
- **Location:** United States
- **Compensation:** $70k–$100k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/edsights/15439c83-41b4-40c4-942f-be17b3d8f0a8

## Job description

At EdSights, we're building the technology for higher education to understand what students are actually thinking and feeling, so they can act before small struggles become big problems. We call it Student Voice Intelligence: engaging students in real-time, AI-powered conversations, uncovering the real drivers of attrition, and delivering those insights to power student success and enrollment workflows.

Today, we partner with 300+ colleges and universities across the country. We're backed by an [$80M investment](https://www.businesswire.com/news/home/20250925255277/en/EdSights-Raises-%2480M-to-Lead-the-Next-Era-of-Student-Engagement-and-Retention-Software-in-Higher-Education) from JMI Equity and are in a phase of rapid execution and expansion. This is an opportunity to do meaningful, hands-on work at a [high-growth startup](https://www.inc.com/profile/edsights) tackling one of higher education's most urgent challenges: helping more students persist from enrollment through graduation.

You’ll join a driven, thoughtful team that values ownership, moves quickly, and cares deeply about building products that make a measurable difference for students.

“EdSights has perhaps the world’s most valuable data set on what college students need to navigate their academic lives.”

- The Washington Post The Opportunity As a Customer Success Manager (CSM), you'll sit at the intersection of relationships and revenue. You'll own a portfolio of college and university customers (we call them partners!), serving as their trusted advisor while carrying direct accountability for renewals and expansion. At EdSights, we believe the best way to grow is to make our partners genuinely successful, and this role is the embodiment of that principle. Are you a SaaS CSM who's built your career at a company where the mission actually matters? Someone who gets energized not just by hitting a number, but by the impact behind it? That's who thrives here. You'll collaborate closely with Sales, Product, and Marketing to deliver a seamless partner experience. This role reports to a Customer Success Director and is fully remote, with occasional travel.

## What You’ll Do

Relationship Ownership

- Serve as the primary point of contact for an assigned portfolio of college and university partners, building deep, multi-threaded relationships with key stakeholders and decision-makers
- Lead regular partner check-ins, strategic business reviews, and renewal conversations that keep partners engaged and successful
- Travel to partner campuses (~1 visit/quarter) to deepen relationships and support long-term success

Renewal & Expansion

- Own the full renewal cycle - from understanding each partner's evolving needs through negotiation and close
- Identify, qualify, and close expansion opportunities including, partnering with Sales on larger or more complex deals
- Maintain accurate renewal forecasts and pipeline documentation to ensure visibility and accountability

Value Realization

- Drive strong product adoption and effective usage aligned to each partner's institutional goals
- Develop and manage partner-specific messaging frameworks tied to institutional calendars and objectives, recommending high-impact strategies to maximize product value
- Proactively guide partners to best practices and proven use cases that improve engagement and program effectiveness

Insights & Advocacy

- Analyze partner data to identify trends, risks, and opportunities, translating insights into clear, actionable recommendations
- Create and deliver polished reports and presentations that demonstrate product usage, measurable impact, and ROI
- Serve as the voice of the partner internally, collaborating with Product and Engineering to improve the platform and overall experience

## What You Should Have

- 3+ years of experience in customer success or account management in B2B SaaS - bonus points if you've worked in EdTech, nonprofits, or another mission-driven space
- A demonstrated track record of owning and closing renewals and expansion within a book of business, with measurable impact on retention metrics
- Strong commercial instincts – you understand how to do deep discovery, protect revenue, deepen long-term partnerships, and develop expansion opportunities within existing accounts
- Strong relationship-building skills with experience influencing senior or executive stakeholders
- Excellent written, verbal, and presentation communication skills
- Comfort working with data and translating insights into compelling partner-facing narratives
- High organizational skills with the ability to manage multiple accounts, renewal cycles, and priorities simultaneously
- A proactive, ownership-oriented mindset with a bias toward action
- Genuine passion for education, student success, and EdSights' mission

The Process

- Async Video Recording - Your application will be reviewed by humans, if we’d like to learn more we will send you a link to record a quick video!
- Recruiter Screen/Intro - You’ll chat with Mary, our Head of Talent, to discuss the role, your background, and logistics.
- CX Interview - You’ll meet with our Senior Partner Success Director, Cara, to dive deeper into role-specific experience and expectations.
- Take-Home Assignment / Group Interview - This is an opportunity to showcase your skills in a tangible way and meet more of the CX team.
- Co-Founder Call - You’ll meet with one of our co-founders for a final chat!
- References - We’ll ask for 3 references. Ideally, 2 will be previous managers.
- Offer!

Why join EdSights?

- Make a real impact in higher education — Be part of a [mission you can be proud of](https://www.edsights.io/company) to help colleges and universities better support students through AI-driven insights, real-time engagement, and student-centered technology.
- Join a values-driven, collaborative culture — Be part of a kind, inclusive, “no-ego” team that prioritizes trust, transparency, and respect.
- Grow with a fast-scaling EdTech company — EdSights is ranked on Inc. 5000 for rapid growth and innovation.
- Enjoy flexibility and [competitive benefits](https://www.edsights.io/careers) — Remote-friendly work, unlimited PTO, paid parental leave, competitive compensation, new Apple hardware, 401k matching, and strong health and wellness benefits.

EdSights provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, or any other protected characteristic under applicable law. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

## About EdSights

## Company Overview
- **One-liner**: EdSights provides an AI-powered student voice platform that helps colleges and universities improve student retention and success through personalized SMS communication and real-time insights.
- **Entity Type**: Private (Growth Equity stage)
- **Headquarters**: Brooklyn, New York, United States
- **Founded**: 2017
- **Founders**: Claudia Recchi and Carolina Recchi

## Core Business
- **Primary industry/industries**: Education Technology (EdTech), Higher Education
- **Target customers**: B2B; colleges and universities of all sizes, including large four-year public institutions, private institutions, and community colleges (e.g., Southern New Hampshire University, University of Missouri, University of Hawaii System, Oklahoma State University, College of Charleston)
- **Mission or purpose statement**: "To create a student-centered higher education system. We believe that the student voice is the key to transforming education and creating the learning environment of tomorrow." [edsights.io](https://www.edsights.io/)

## Products & Services
- **Student Voice Platform**: An all-in-one AI-powered platform that uses personalized SMS-based communications to proactively engage students, understand their experiences, and transform those interactions into real-time insights on the leading drivers of student success (e.g., mental health, financial struggles). Empowers administrators with actionable data to deliver targeted interventions and increase staff efficiency.
- **AI Chatbot**: A round-the-clock AI-powered support tool for students, freeing up support staff bandwidth while providing assistance whenever students need it.
- **Student Voice Score (SVS)**: An industry-wide benchmark for student satisfaction, allowing institutions to measure and compare their scores against similar institutions and analyze variations across different student demographics.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$87.72M**; latest round was an **$80M growth equity investment** from JMI Equity in October 2025. [cbinsights.com](https://www.cbinsights.com/company/edsights)
- **Notable Investors/Partners**: JMI Equity (lead), Lakehouse Ventures, Good Friends, Dan Rosensweig, Album VC, and 15+ other investors.
- **Growth Signals**:
    - Trusted by **250+ universities** nationwide. [edsights.io](https://www.edsights.io/)
    - Ranked the **#6 fastest-growing education company in America** by Inc. 5000. [edsights.io](https://www.edsights.io/)
    - Named to **Inc.’s 2026 Best Workplaces List**. [edsights.io](https://www.edsights.io/)
    - **62% engagement rate** on its AI-powered SMS technology, significantly above the industry average.
    - **50 employees** with a **+52% yearly headcount growth**. [linkedin.com](https://www.linkedin.com/company/edsights)

## Competitive Advantages
- **Proprietary AI & Research Framework**: Uses a leading research-based framework to engage students at the individual level and uncover what truly puts them at risk, a unique approach that has proven to improve retention rates.
- **High Engagement Model**: Achieves industry-leading opt-in and engagement rates through personalized, non-intrusive SMS communication, turning conversations into actionable data at scale.
- **Proven Track Record**: Works with a diverse range of institutions (250+ partners), from large public universities to small private colleges, driving measurable gains in student persistence.
- **First-Mover in "Student Voice" Category**: Has established a strong brand and proprietary data set as the first AI-powered student voice platform for higher education.

## Strategic Focus
- **Product Expansion**: Continuing to invest in and expand its product platform, including its AI capabilities and student voice analytics.
- **National Scale-Up**: Using the $80M JMI Equity investment to expand its team and serve institutions nationwide.
- **Data & Benchmarking**: Growing the adoption of its "Student Voice Score" as an industry standard, similar to NPS for higher education.

## Why Work Here
- **Culture**: Mission-driven, focused on transforming higher education and supporting student success. Described as having "awesome people" who are passionate about the mission. [edsights.io](https://www.edsights.io/careers)
- **Work Model**: **Remote-first company**. Offers a WeWork membership for employees who want to co-work in the same city. [builtin.com](https://builtin.com/company/edsights)
- **Perks & Benefits**:
    - Competitive salary & equity options
    - Unlimited PTO
    - Health insurance, HSA/FSA
    - 401k with match
    - Wellness membership
    - New Apple hardware
    - WeWork membership
- **Engineering Culture**: Fast-growing team (10 product + tech employees) using modern tech stack including **Golang, Node.js, Vue.js, PostgreSQL, Google Cloud, and Salesforce**. [builtin.com](https://builtin.com/company/edsights)
- **Growth Opportunity**: As a high-growth company (ranked #6 fastest-growing education company in America), employees have significant opportunities for impact and career advancement.

## Sources
1. [edsights.io](https://www.edsights.io/)
2. [edsights.io/careers](https://www.edsights.io/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/edsights)
4. [builtin.com](https://builtin.com/company/edsights)
5. [linkedin.com](https://www.linkedin.com/company/edsights)

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