---
title: 'Customer Success Manager at Elliptic'
canonical: 'https://feeny.ai/job/customer-success-manager-elliptic-london-1eyr95tcb7wf'
type: 'job'
last_seen: '2026-11-09'
---

# Customer Success Manager at Elliptic

- **Company:** Elliptic
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-09
- **Apply:** https://jobs.ashbyhq.com/elliptic/0bb90ebe-31b7-4093-8d25-849e09203414

## Job description

Elliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Today, our compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is fueling the next stage of that work.

You’ll own a portfolio of 40-50 crypto businesses, fintechs, banks and stablecoin issuers that rely on Elliptic for their compliance programmes, making sure each one sees measurable value, renews with confidence and grows with us. Existing customers now get as much attention as new ones, so this is a chance to help shape the Customer Success function as it comes into its own.

## What you’ll bring

- B2B customer success or account management experience in SaaS, ideally with a mid-market book, and numbers to show for owned renewals or expansion (NRR, GRR, ARR)
- A financial services background: crypto, regtech, payments or traditional finance
- A structured, organised approach to client meetings, and the maturity to be trusted by clients and offer a view
- A close eye on the commercials, even when a renewal isn’t yours alone
- Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them

Bonus points for AML, KYC or financial crime compliance experience, familiarity with blockchain, Web3 or digital assets, a second European language, or an interest in representing Elliptic at industry events.

## What you’ll do

- Own the health, retention and expansion pipeline across your portfolio, using health scores and usage data to decide where to spend your time
- Run renewals end to end, forecasting risk accurately and negotiating commercial terms
- Spot and lead expansion opportunities, closing them yourself or bringing in the aligned Account Executive
- Run QBRs that show the value customers get from Elliptic, bring in Solutions and Product where needed, and help shape the EMEA team’s playbooks, tools and processes

## What we offer you

- Hybrid working: work from almost anywhere for up to 90 days a year
- Home office budget: £500 to set up your space
- Learning & development: $1,000 a year for anything, agreed with your manager, that supports your growth
- Leave: 25 days of annual leave plus bank holidays, and an extra day off for your birthday
- Parental leave: 16 weeks fully paid for eligible employees, regardless of gender or whether you become a parent by birth or adoption
- Private health insurance: through Bupa
- Life assurance: cover of 4x your salary for your beneficiaries
- Mental health: full access to Spill
- Cycle to Work scheme

We hire for trajectory as much as track record. If this sounds like you, apply even if you don’t tick every box, we’d genuinely rather meet you than miss you.

## About Elliptic

## Company Overview
- **One-liner**: Elliptic provides blockchain analytics and crypto compliance solutions to help financial institutions, crypto businesses, and governments detect and prevent financial crime in digital assets.
- **Entity Type**: Private (Series C funded)
- **Headquarters**: London, United Kingdom
- **Founded**: 2013
- **Founders**: Dr. Tom Robinson (Chief Scientist) and James Smith (co-founders)

## Core Business
- **Primary Industry**: Blockchain Analytics & Crypto Compliance
- **Target Customers**: B2B — Financial institutions (banks, payment processors), crypto businesses (exchanges, wallets, stablecoin issuers), and government/law enforcement agencies
- **Mission**: Prevent financial crime in crypto and enable the trusted adoption of digital assets

## Products & Services
- **Crypto Compliance**: A risk-based screening and transaction monitoring platform that helps businesses onboard customers with confidence and meet regulatory obligations (AML/KYC). It covers over 100+ cryptocurrencies.
- **Investigation & Intelligence**: Forensic tools for law enforcement and financial investigators to trace illicit funds across blockchains, attribute activity to real-world entities, and shorten time-to-resolution.
- **Stablecoin Risk Management**: Solutions to assess reserve and counterparty risk associated with stablecoin exposure, enabling institutions to adopt stablecoins with confidence.
- **Data Fabric & APIs**: Embeddable blockchain intelligence that allows clients to integrate Elliptic's data into their own existing workflows, automating compliance and governance.
- **Threat Intelligence**: Proactive intelligence feeds that close gaps on emerging typologies and threats, helping teams stay ahead of new money laundering methods.
- **Training & Education**: Programs to upskill teams on crypto risk assessment and investigation standards.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metrics**:
  - **Annual Revenue**: Estimated at $19.8 million (based on LinkedIn data, likely a proxy).
  - **Total Funding**: Raised $60 million in Series C funding (led by J.P. Morgan and others, 2021). Total funding to date is over $100 million.
  - **Scale**: 700+ customers across 30+ countries; monitors over 50% of global digital asset trading volume; screens over $1 billion in digital asset transactions weekly.
- **Notable Investors/Partners**: J.P. Morgan, Wells Fargo, Santander, SignalFire, AlbionVC, and others. Partners include Fireblocks, Revolut (customer), and various government agencies.
- **Growth Signals**:
  - **Headcount growth**: 79 employees (+20.5% monthly job posting growth, +422.2% yearly).
  - **Active Job Postings**: 47 open roles (as of mid-2025), indicating aggressive scaling.
  - **Market Position**: Recognized as a World Economic Forum Technology Pioneer; the only blockchain analytics provider with that distinction.

## Competitive Advantages
- **First-Mover & Trust**: Founded in 2013, Elliptic was the first company to build blockchain analytics for compliance. It has a decade of data and a reputation as the "industry standard" for crypto risk intelligence.
- **Comprehensive Dataset**: Claims to have the industry's most comprehensive blockchain dataset, with over 1 billion digital asset data points collected and 99.99% uptime.
- **Asset-Agnostic Scoring**: Unlike some competitors, Elliptic's risk scoring works across all major blockchains and assets, which is critical for multi-chain compliance.
- **Regulatory & Law Enforcement Ties**: Deep relationships with global regulators and law enforcement (e.g., FBI) make their data and tools a de facto standard for investigations.
- **Enterprise-Grade**: Strong focus on financial institutions (banks, payment companies) which require the highest levels of compliance and security.

## Strategic Focus
- **AI & Automation**: Actively hiring AI Engineers and Full Stack Engineers, suggesting a push to automate compliance workflows and reduce false positives.
- **Stablecoin Expansion**: Developing specialized risk management for stablecoins, a fast-growing area of institutional crypto adoption.
- **Global Regulatory Compliance**: Helping clients navigate the "transitional window" of new regulations (e.g., MiCA in Europe) through education and updated product features.
- **Indirect Risk Reporting**: A newer solution to reveal crypto exposure hiding within traditional payment activity, targeting traditional financial institutions.

## Why Work Here
- **Mission-Driven**: Employees are part of "the cryptoasset revolution that is shaping the future of finance" and work on preventing financial crime.
- **Culture & Values**: Emphasizes "Inclusiveness" and "Company-wide collaboration." Quarterly offsites (virtual and in-person) are a highlight.
- **Flexible Work**: Hybrid/remote-friendly with offices in London, New York, Tokyo, and Singapore. Currently operating remotely with a long-term hybrid strategy.
- **Learning & Development**: $1,000 annual individual training budget; regular "Curiosity Sessions" with industry experts; cross-functional learning encouraged.
- **Compensation**: Competitive salary plus share options; comprehensive health insurance.
- **Work Environment**: Described as "fascinating, fast-paced work" with a "talented team." The work is serious, but the culture is described as not overly formal.

## Sources
1. [Elliptic Company Website](https://www.elliptic.co/)
2. [Elliptic - About Us](https://www.elliptic.co/company/who-we-are)
3. [Elliptic - Life at Elliptic](https://www.elliptic.co/company/life-at-elliptic)
4. [Elliptic - LinkedIn](https://www.linkedin.com/company/ellipticco)
5. [Elliptic - Jobs](https://jobs.ashbyhq.com/elliptic)

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