--- title: 'Customer Success Manager at Elliptic' canonical: 'https://feeny.ai/job/customer-success-manager-elliptic-london-jn72e0jaxeh5' type: 'job' last_seen: '2026-11-02' --- # Customer Success Manager at Elliptic - **Company:** Elliptic - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-11-02 - **Apply:** https://jobs.ashbyhq.com/elliptic/b0a754b7-ce1b-4549-ab73-bd289a2ba527 ## Job description Customer Success Manager Are you a passionate, technical and enthusiastic Senior Customer Success Manager with a wealth of experience managing Enterprise customers in the payment and/or crypto industry? Are you looking for your next challenge in an emerging and exciting market? If yes then we want to hear from you! The impact you will have: You will join our global Commercial team, and champion uncovering and developing new commercial opportunities within our base of existing customers. As Customer Success Manager, you will be responsible for managing a nominated list of customers, mainly Enterprises. Your focus will be to drive profitable annual contract revenue contribution and increased market share from the Elliptic solution and service portfolio. Working in partnership with the Customer Success team, you will manage the upsell sales cycle including identifying opportunities, qualifying, negotiating terms, developing custom proposals and closing upsells and renewals to ultimately deliver profitable revenue growth and >100% net account retention for those named accounts. This is an exciting opportunity for an experienced and tech savvy individual looking for a role where you can make an impact not just on the company you work for but also on the market you work in. Fascinating and challenging work is the norm - working at Elliptic is never boring! ## Key Responsibilities What you’ll do: - Build strong relationships with key stakeholders within your account base - Fully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and expansion - Be the main point of contact for your accounts internally and externally - Analyze critical utilization data and assess renewal risk, proactively mitigating risk early on - Develop net new business through upsell and cross sell opportunities within your region - Build strategic customer account plans, and manage the commercial cycle independently and/or in collaboration with AEs - Discovery and scoping of high quality expansion opportunities within existing accounts - Convert customer needs and challenges into qualified opportunities - Develop custom proposals based on customer requirements - Conduct presentations such as QBRs, kickoff calls and product demos - Negotiate terms and renewals - Meet and exceed quarterly and annual quotas for your region and target customers ## Skills, Knowledge & Expertise You will be a great fit here if you: - Have extensive Customer Success experience and can successfully manage, retain and lead expansion opportunities - Have experience in working with a broad set of customers across the region - Have experience creating and working with data flow diagrams of payment schemes and architecture - Can understand the customer’s business model, and how digital assets fit into their strategy - Have the ability to analyse customer usage and engagement data to identify trends and opportunities for additional services - Can manage difficult client relationships, such as churn or downsell conversation, and obtain the best outcome for both the company and our customers. - Can evaluate customer needs and preferences in relation to pricing, product terms and conditions to ensure that client requirements are addressed in commercial proposals - Have a collaborative mindset, and experience working with a larger account team, including Account Executives and Solutions Consultants - Address problems immediately and can work across functions to solve problems - Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team - Have an understanding of complex B2B sales methodologies - Are flexible, adaptable and comfortable with changing priorities - Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working Our ideal candidate has: - Solid Account Management experience selling SaaS solutions Experience working with customers distributed across multiple countries/states - Strong relationship building skills, with track record of retention and generating net new business - Demonstrated track record of success and quota over achievement - top 10% performer at your last company - A collaborative mindset, and the ability to share the spotlight - A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient - Interest and curiosity about digital assets and the crypto economy Bonus Points for: - Understanding of AML/KYC and Forensics space, either in cryptocurrency or traditional financial environments - Payments and/or crypto experience - Familiar with compliance workflows - Experience selling SaaS solutions to Financial Services - Borderline obsession with emerging technology Job Benefits > How we work: - Hybrid working and the option to work from almost anywhere for up to 90 days per year - £500 Remote working budget to set up your home office space > Learning & Development: - $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development > Vacation/ Leave: - Holidays: 25 days of annual leave + bank holidays - An extra day for your birthday - Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. > Benefits: - Private Health Insurance - we use Vitality! - Full access to Spill Mental Health Support - Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries - Cycle to Work Scheme ## About Elliptic ## Company Overview - **One-liner**: Elliptic provides blockchain analytics and crypto compliance solutions to help financial institutions, crypto businesses, and governments detect and prevent financial crime in digital assets. - **Entity Type**: Private (Series C funded) - **Headquarters**: London, United Kingdom - **Founded**: 2013 - **Founders**: Dr. Tom Robinson (Chief Scientist) and James Smith (co-founders) ## Core Business - **Primary Industry**: Blockchain Analytics & Crypto Compliance - **Target Customers**: B2B — Financial institutions (banks, payment processors), crypto businesses (exchanges, wallets, stablecoin issuers), and government/law enforcement agencies - **Mission**: Prevent financial crime in crypto and enable the trusted adoption of digital assets ## Products & Services - **Crypto Compliance**: A risk-based screening and transaction monitoring platform that helps businesses onboard customers with confidence and meet regulatory obligations (AML/KYC). It covers over 100+ cryptocurrencies. - **Investigation & Intelligence**: Forensic tools for law enforcement and financial investigators to trace illicit funds across blockchains, attribute activity to real-world entities, and shorten time-to-resolution. - **Stablecoin Risk Management**: Solutions to assess reserve and counterparty risk associated with stablecoin exposure, enabling institutions to adopt stablecoins with confidence. - **Data Fabric & APIs**: Embeddable blockchain intelligence that allows clients to integrate Elliptic's data into their own existing workflows, automating compliance and governance. - **Threat Intelligence**: Proactive intelligence feeds that close gaps on emerging typologies and threats, helping teams stay ahead of new money laundering methods. - **Training & Education**: Programs to upskill teams on crypto risk assessment and investigation standards. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metrics**: - **Annual Revenue**: Estimated at $19.8 million (based on LinkedIn data, likely a proxy). - **Total Funding**: Raised $60 million in Series C funding (led by J.P. Morgan and others, 2021). Total funding to date is over $100 million. - **Scale**: 700+ customers across 30+ countries; monitors over 50% of global digital asset trading volume; screens over $1 billion in digital asset transactions weekly. - **Notable Investors/Partners**: J.P. Morgan, Wells Fargo, Santander, SignalFire, AlbionVC, and others. Partners include Fireblocks, Revolut (customer), and various government agencies. - **Growth Signals**: - **Headcount growth**: 79 employees (+20.5% monthly job posting growth, +422.2% yearly). - **Active Job Postings**: 47 open roles (as of mid-2025), indicating aggressive scaling. - **Market Position**: Recognized as a World Economic Forum Technology Pioneer; the only blockchain analytics provider with that distinction. ## Competitive Advantages - **First-Mover & Trust**: Founded in 2013, Elliptic was the first company to build blockchain analytics for compliance. It has a decade of data and a reputation as the "industry standard" for crypto risk intelligence. - **Comprehensive Dataset**: Claims to have the industry's most comprehensive blockchain dataset, with over 1 billion digital asset data points collected and 99.99% uptime. - **Asset-Agnostic Scoring**: Unlike some competitors, Elliptic's risk scoring works across all major blockchains and assets, which is critical for multi-chain compliance. - **Regulatory & Law Enforcement Ties**: Deep relationships with global regulators and law enforcement (e.g., FBI) make their data and tools a de facto standard for investigations. - **Enterprise-Grade**: Strong focus on financial institutions (banks, payment companies) which require the highest levels of compliance and security. ## Strategic Focus - **AI & Automation**: Actively hiring AI Engineers and Full Stack Engineers, suggesting a push to automate compliance workflows and reduce false positives. - **Stablecoin Expansion**: Developing specialized risk management for stablecoins, a fast-growing area of institutional crypto adoption. - **Global Regulatory Compliance**: Helping clients navigate the "transitional window" of new regulations (e.g., MiCA in Europe) through education and updated product features. - **Indirect Risk Reporting**: A newer solution to reveal crypto exposure hiding within traditional payment activity, targeting traditional financial institutions. ## Why Work Here - **Mission-Driven**: Employees are part of "the cryptoasset revolution that is shaping the future of finance" and work on preventing financial crime. - **Culture & Values**: Emphasizes "Inclusiveness" and "Company-wide collaboration." Quarterly offsites (virtual and in-person) are a highlight. - **Flexible Work**: Hybrid/remote-friendly with offices in London, New York, Tokyo, and Singapore. Currently operating remotely with a long-term hybrid strategy. - **Learning & Development**: $1,000 annual individual training budget; regular "Curiosity Sessions" with industry experts; cross-functional learning encouraged. - **Compensation**: Competitive salary plus share options; comprehensive health insurance. - **Work Environment**: Described as "fascinating, fast-paced work" with a "talented team." The work is serious, but the culture is described as not overly formal. ## Sources 1. [Elliptic Company Website](https://www.elliptic.co/) 2. [Elliptic - About Us](https://www.elliptic.co/company/who-we-are) 3. [Elliptic - Life at Elliptic](https://www.elliptic.co/company/life-at-elliptic) 4. [Elliptic - LinkedIn](https://www.linkedin.com/company/ellipticco) 5. [Elliptic - Jobs](https://jobs.ashbyhq.com/elliptic) ## Other roles at Elliptic - [Enterprise Account Executive - Turkish Speaking](https://feeny.ai/job/enterprise-account-executive-turkish-speaking-elliptic-frankfurt-ffgan8q3srsw) — Frankfurt - [Head of Compliance Product](https://feeny.ai/job/head-of-compliance-product-elliptic-washington-kt1yj3s0h37d) — Washington, DC - [Head of Compliance Product](https://feeny.ai/job/head-of-compliance-product-elliptic-new-york-9hcfwm4kkzfm) — New York, NY - [Campaigns & Memberships Marketing Manager](https://feeny.ai/job/campaigns-memberships-marketing-manager-elliptic-new-york-xkz5b97gx48a) — New York, NY - [Principal Solutions Consultant](https://feeny.ai/job/principal-solutions-consultant-elliptic-new-york-merxh658b1jt) — New York, NY - [Enterprise Account Executive - German Speaking](https://feeny.ai/job/enterprise-account-executive-german-speaking-elliptic-frankfurt-xb681x4mrx1e) — Frankfurt - [Data Science Lead](https://feeny.ai/job/data-science-lead-elliptic-london-c2sznqqyrym0) — London, United Kingdom - [Senior Crypto Threat Analyst - Terrorism](https://feeny.ai/job/senior-crypto-threat-analyst-terrorism-elliptic-washington-ecser39tk26d) — Washington, DC - [Senior Crypto Threat Analyst - Terrorism](https://feeny.ai/job/senior-crypto-threat-analyst-terrorism-elliptic-london-vm2dmmwxww4t) — London, United Kingdom - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-elliptic-singapore-2a1798n6zdks) — Singapore