---
title: 'Customer Success Manager at EMARKETER'
canonical: 'https://feeny.ai/job/customer-success-manager-emarketer-new-york-new-york-5pj8kaajxdwa'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager at EMARKETER

- **Company:** EMARKETER
- **Location:** New York New York, United States
- **Compensation:** $70k–$75k
- **Posted:** 2026-03-06
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/emarketer/jobs/5816815004

## Job description

EMARKETER is a subsidiary of Axel Springer SE, a transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as [The Essentials](https://www.axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why) – remain a cornerstone of the company’s foundation today. [Learn more about Axel Springer](https://www.axelspringer.com/en/).

We’re hiring a Customer Success Manager to join our Account Management Team at EMARKETER.

The Role and Team:

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a portfolio of corporate clients. You will help clients maximize the value of their EMARKETER subscriptions through strategic onboarding, proactive engagement, and ongoing relationship support.

This is an early-career role designed for professionals who are eager to build expertise in client engagement, customer success, retention strategy, and account management while contributing directly to customer outcomes and business objectives. You'll work closely with experienced Account Management leaders while developing expertise in customer success, client engagement, and relationship management.

This is a hybrid role based out of our New York City office, with regular in office expectations.

Applicants must be authorized to work in the United States without visa sponsorship now or in the future and be within commuting distance of our New York City office. Relocation assistance is not available.

The Ideal Candidate Is:

- Customer-focused and eager to learn: You actively seek feedback, embrace mentorship, and are committed to helping clients achieve their business objectives while continuously developing your professional skills.
- A strong teammate: You enjoy collaborating with others, understand the importance of established processes, and know when to ask for help from colleagues and leadership.
- Highly organized and accountable: You can effectively prioritize competing responsibilities, follow through on commitments, and consistently deliver high-quality work.
- An excellent communicator: You communicate clearly and professionally, whether conducting client training sessions, presenting information, or building relationships with stakeholders.
- Motivated by growth: You're excited to build a career in customer success, account management, SaaS, media, or technology and take ownership of your professional development.
- Analytical and proactive: You leverage customer feedback, engagement metrics, and usage data to identify trends, uncover opportunities, and recommend actions that improve customer outcomes.
- Adaptable and resilient: You thrive in fast-paced environments and remain effective when priorities shift.

Key Responsibilities:

- Partner closely with Account Managers and Account Directors to execute customer engagement strategies that drive adoption, retention, and overall customer success.
- Lead onboarding and training sessions for users across your assigned portfolio of corporate clients, ensuring successful adoption and utilization of EMARKETER products and services.
- Drive platform adoption by recommending resources, best practices, and engagement approaches that help clients maximize the value of their EMARKETER subscriptions.
- Analyze account engagement, usage trends, and customer activity to identify retention risks, adoption opportunities, and recommended engagement actions.
- Evaluate client feedback and engagement patterns and communicate actionable insights that support customer success, retention, and account growth initiatives.
- Maintain accurate account records, customer activity, and engagement tracking within Salesforce and other systems to support account planning and customer success initiatives.
- Contribute to renewal, retention, and expansion initiatives through proactive client engagement, account analysis, customer success planning, and identification of customer needs and opportunities.
- Exercise independent judgment in prioritizing customer engagement activities and addressing client needs.
- Recommend onboarding, adoption, and engagement approaches based on client objectives, usage patterns, and business needs.
- Collaborate with cross-functional teams to identify and implement solutions that improve customer outcomes and account health.

Basic Qualifications:

- Bachelor’s degree
- Strong written and verbal communication skills
- Demonstrated ability to manage multiple priorities and meet deadlines
- Strong organizational skills and attention to detail
- Proven leadership experience through school, athletics, community organizations, internships, or previous employment

Preferred Qualifications:

- 1-3 years of professional experience in sales, account management, customer support, or a related field
- Recent graduates with a degree in marketing, media, communications or  journalism are welcome to apply.
- Experience working with customers, clients, or stakeholders in a professional setting
- Experience using CRM systems such as Salesforce is a plus

Salary & Benefits:

- Base salary: $70,000-$75,000 (dependent on skills, experience, and competencies)
- Additional variable compensation with on-target earnings of $75,000-$82,000
- Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
- Comprehensive medical, dental, and vision insurance plans
- Matched and vested 401k plan
- Access to resources for financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP)
- Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

Salary for the role is commensurate with experience and depends on a number of factors, including a candidate’s qualifications, skills, competencies and experience. US pay range $70,000—$75,000 USD

## About EMARKETER

EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.

At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication.

## What We Value

Our people are the foundation of our success. Guided by our values, we:

- Serve Our Clients: We prioritize their needs to deliver excellence in our products and services.
- Work as One Team: We collaborate with trust, accountability, and transparency.
- Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas.
- Celebrate Diversity and Inclusion: We embrace a diverse, inclusive environment where all voices are valued and respected.

To learn more about what it’s like to work at EMARKETER check out our [careers page](https://www.emarketer.com/careers/) and [life page](https://www.linkedin.com/company/emarketer-inc/life/33872e1c-1370-485f-ba86-e31902442c55/).

If this sounds like a great job for you, please apply online and tell us a bit about why you're a good fit for the role. Please note that for all positions at EMARKETER, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.

## About EMARKETER

## Company Overview
- **One-liner**: EMARKETER is a subscription-based market research company that provides data-centric forecasts, benchmarks, and insights on digital marketing, media, and commerce to revenue-driving teams.
- **Entity Type**: Private (Subsidiary of Axel Springer)
- **Headquarters**: New York, New York, United States
- **Founded**: 1996
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Market Research, Digital Marketing, Media, and Commerce Insights
- **Target customers**: B2B; primarily revenue-driving teams (marketing, advertising, sales, and commerce leaders) in enterprises and mid-market companies
- **Mission or purpose statement**: To provide credible forecasts and benchmarks that power the strategies of revenue-driving teams, helping clients anticipate tomorrow’s market trends for confidence today.

## Products & Services
- **EMARKETER Subscription**: A comprehensive suite of resources including thousands of ready-made forecasts, charts, and reports on digital marketing, media, and commerce. The platform now includes AI Search for faster navigation and contextualization of research.
- **EM Advisory**: Advisory sessions that bring EMARKETER’s trusted data and insights to life with customized recommendations aligned to a company’s goals, competitive landscape, and growth challenges.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held subsidiary of Axel Springer)
- **Key Metric**: Total Funding of $50.0M (Series C, last round on 2016-06-10) [linkedin.com](https://www.linkedin.com/company/emarketer-inc)
- **Notable Investors/Partners**: Axel Springer (Owner) [linkedin.com](https://www.linkedin.com/company/emarketer-inc)
- **Growth Signals**: Operates in 12 countries (including Argentina, United Kingdom, Philippines, Brazil, and Canada); employs 214 people with a monthly headcount growth of +1.3%; LinkedIn followers at 54,318 with +1.2% monthly growth [linkedin.com](https://www.linkedin.com/company/emarketer-inc)

## Competitive Advantages
- **Proprietary Methodology**: EMARKETER’s forecasts and reports are built on a unique, transparent methodology that sources data from first-party research, exclusive partner data, public companies, research and media firms, government agencies, and executive interviews [emarketer.com](https://www.emarketer.com/about/).
- **25+ Year Track Record**: Founded in 1996, the company has a long history of pioneering forecasts around digital transformation, establishing itself as a gold standard for media, advertising, and commerce data [emarketer.com](https://www.emarketer.com/about/).
- **Comprehensive Coverage**: Offers a wide range of coverage areas including Advertising & Marketing, Ecommerce & Retail, Financial Services, and Technology, providing a one-stop-shop for digital transformation insights [emarketer.com](https://www.emarketer.com/).
- **AI-Enhanced Platform**: Recently introduced AI Search to help users navigate and contextualize research faster, demonstrating a commitment to innovation [emarketer.com](https://www.emarketer.com/).

## Strategic Focus
- **Global Expansion**: Continuing to expand coverage globally across the Americas, Europe, and Asia-Pacific [emarketer.com](https://www.emarketer.com/about/).
- **AI Integration**: Investing in AI capabilities (AI Search) to improve user experience and speed of insight delivery [emarketer.com](https://www.emarketer.com/).
- **Advisory Services Growth**: Growing the EM Advisory arm to provide more customized, high-touch consulting alongside traditional subscription research [emarketer.com](https://www.emarketer.com/).

## Why Work Here
- **Culture**: EMARKETER emphasizes four core values: We Serve Our Clients, We Work as One Team, We Innovate and Adapt, and We Celebrate Diversity and Inclusion. Employee engagement is a priority, with quarterly All Hands meetings, virtual and in-person social gatherings, office hours with leadership, monthly business updates, and Employee Resource Groups [emarketer.com](https://www.emarketer.com/careers/).
- **Remote/Hybrid Policy**: Offers the freedom and flexibility of remote work or a hybrid in-office schedule [emarketer.com](https://www.emarketer.com/careers/).
- **Notable Perks**: Full medical coverage at affordable costs, dental, vision, life insurance, FSA and DCA coverage, family planning and fertility benefits, 401k matching, unlimited paid time off, parental leave options, phone plan reimbursements, gym membership discounts, and professional development opportunities [emarketer.com](https://www.emarketer.com/careers/).
- **Engineering Culture**: The company is investing in AI (VP of Artificial Intelligence on staff) and data visualization, suggesting a data-driven, tech-forward environment for technical roles [linkedin.com](https://www.linkedin.com/company/emarketer-inc).

## Sources
1. [emarketer.com - Careers Page](https://www.emarketer.com/careers/)
2. [emarketer.com - About Page](https://www.emarketer.com/about/)
3. [emarketer.com - Homepage](https://www.emarketer.com/)
4. [greenhouse.io - Jobs at EMARKETER](https://job-boards.greenhouse.io/emarketer/jobs/5761458004)
5. [linkedin.com - EMARKETER Company Profile](https://www.linkedin.com/company/emarketer-inc)

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