---
title: 'Customer Success Manager - EMEA at MaintainX'
canonical: 'https://feeny.ai/job/customer-success-manager-emea-maintainx-dublin-vqdba10jnd1t'
type: 'job'
last_seen: '2026-11-01'
---

# Customer Success Manager - EMEA at MaintainX

- **Company:** [MaintainX](https://feeny.ai/companies/maintainx)
- **Location:** Dublin, Ireland
- **Compensation:** €54k–€80k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.ashbyhq.com/maintainx/189ca416-b58e-44ca-b830-ab201f4db648

## Job description

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders. In August 2026 MaintainX became part of Autodesk, joining [Autodesk Operations Solutions](https://adsknews.autodesk.com/en/views/inside-autodesk-operations-solutions/), the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business.

This is a ground-floor opportunity: you’ll be our first Customer Success Manager in EMEA. You’ll shape how we serve customers in the region and help build the foundation for our growth there, with the backing of a collaborative, experienced CS team that’s ready to support you every step of the way.

This isn’t a standard playbook-following role. We’re looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.

What you’ll do: Account Ownership and Prioritization

- Manage a book of accounts with a focus on segmentation and strategic prioritization.
- Create and execute success plans aligned with customer business objectives and value metrics.
- Monitor account health using data and behavioral indicators to adapt engagement strategies.
- Establish and grow our Customer Success presence in EMEA, building relationships and best practices tailored to the region.

Product Adoption and Retention

- Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning series).
- Build strong, trust-based relationships with key stakeholders and multi-thread within accounts.
- Lead Business Impact Reviews and Tune-Ups (our spin on health checks) to demonstrate ROI and deepen strategic alignment.
- Partner with Sales and Support to identify upsell opportunities and expansion paths.

Risk Mitigation & Support

- Identify and address early signs of churn through data and sentiment analysis and activate retention plays.
- Serve as a primary escalation point and coordinate cross-functional resolution efforts.

Value Realization

- Regularly communicate product value via impact reporting and usage insights.
- Funnel product feedback from customers to internal teams, contributing to product roadmap evolution.
- Contribute to the evolution of our CSM team’s playbooks, systems, and culture, including how we adapt them for EMEA customers.

Required Qualifications:

- 4+ years of rocking it in Customer Success at a B2B SaaS or software company, you know what it takes to keep customers happy and engaged.
- A proven knack for making customers stick around, you’ve got the results to show with your retention and growth numbers.
- You’re energized by building something new, comfortable with ambiguity, and able to take initiative and make smart decisions independently as our first CSM in the region.
- Top-notch communicator and natural relationship builder, whether it’s Zoom, email, or face-to-face, you make people feel heard and supported.
- You’ve led live product demos and training sessions that leave users excited and confident (bonus points if you make it look effortless).
- A sharp eye for spotting trouble early, you know how to flag risks and turn them into wins.
- Comfortable diving into data, you’ve got an analytical mindset and use insights to level up the customer experience.
- You thrive in fast-paced, ever-evolving environments, where no two days are the same, and you wouldn’t have it any other way!
- Proficiency in English

Preferred Qualifications:

- Industry or field experience is a huge plus. If you’ve worked in maintenance, manufacturing, facilities, field service, or another asset-intensive industry, or have hands-on experience with CMMS/EAM tools, you’ll speak our customers’ language from day one.
- Conversational proficiency in second language is a huge plus

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build. Compensation and benefits. Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at [benefits.autodesk.com](http://benefits.autodesk.com). For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it. Belonging. We take pride in a culture where everyone can thrive. More at [autodesk.com/company/global-belonging](http://autodesk.com/company/global-belonging). More on where this is going: [Autodesk CEO Andrew Anagnost on building the future of connected operations](https://adsknews.autodesk.com/en/news/building-the-future-of-connected-operations/), and [AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk](https://adsknews.autodesk.com/en/views/inside-autodesk-operations-solutions/).

## About MaintainX

## Company Overview
- **One-liner**: AI-powered maintenance and asset management platform for frontline teams.
- **Entity Type**: Private (pending acquisition by Autodesk)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: Not publicly available
- **Founders**: Chris Turlica (CEO) and Hugo Dozois-Caouette (CTO) – [getmaintainx.com](https://www.getmaintainx.com/about)

## Core Business
- **Primary industries**: Industrial maintenance software (CMMS / EAM), serving manufacturing, facilities management, hospitality, and other asset-heavy sectors.
- **Target customers**: B2B, mid-market to enterprise, focused on deskless frontline workers.
- **Mission**: “Deliver one platform for maintenance, repair, and operations to keep the physical world running.” – [getmaintainx.com](https://www.getmaintainx.com/careers)

## Products & Services
- **MaintainX Platform (CMMS + AI)**: A mobile-first, AI-powered solution covering work order management, preventive & predictive maintenance, parts inventory, safety/compliance checklists, and natural‑language reporting. Integrates with existing ERP/MES systems and is SOC 2 Type II / ISO 27001 certified. – [getmaintainx.com](https://www.getmaintainx.com/)

## Market Standing
- **Valuation**: $2.5 billion (as of Series D, 2025) – [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7047500)
- **Total Funding**: $254 million (including $150 M Series D) – same source
- **Key Metric**: Over 14,000 companies use MaintainX – [getmaintainx.com](https://www.getmaintainx.com/)
- **Notable Investors/Partners**: Not specified in provided sources; the company is under a definitive agreement to be acquired by Autodesk.
- **Growth Signals**: Acquisition by Autodesk; Great Place To Work‑certified; recognized as a leader in CMMS; rapid scaling with 227 U.S. employees.

## Competitive Advantages
- **AI‑native platform** built specifically for deskless workers, with predictive maintenance and anomaly detection.
- **Ease of use** replacing paper‑based workflows; rapid implementation (200 sites in 9 weeks).
- **Enterprise security certifications** (SOC 2, ISO 27001) and integration with major systems.
- **Strong employee culture** – 94% employee approval rating for CEO, 91 RepVue score (top 5% of sales orgs). – [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7047500), [getmaintainx.com](https://www.getmaintainx.com/careers)

## Strategic Focus
- Integration with Autodesk’s “design, make, operate” ecosystem to expand from maintenance into broader operational workflows.
- Continued investment in AI capabilities for frontline teams.
- Scaling globally with a hybrid workforce and high‑trust culture.

## Why Work Here
- **Culture**: “High‑growth, high‑trust” – flat, lean, humble team; values include “Collaboration over Ego” and “Excellence is our Standard.” – [getmaintainx.com](https://www.getmaintainx.com/careers)
- **Work policy**: Hybrid (flexibility to move fast with autonomy), unlimited time off.
- **Compensation**: Competitive pay, meaningful equity, performance bonuses.
- **Perks**: Catered lunches, off‑sites, hackathons, L&D budget, comprehensive health & wellness, parental support.
- **Glassdoor rating**: 4.2 / 5.0; 80% would recommend to a friend; 94% approve of CEO Chris Turlica. – [glassdoor.com](https://www.glassdoor.com/Reviews/MaintainX-Reviews-E3136296.htm)
- **Top‑rated**: #25 Fortune Best Workplaces in the Bay Area (Small & Medium) for 2026. – [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7047500)

## Sources
1. [getmaintainx.com – About](https://www.getmaintainx.com/about)
2. [getmaintainx.com – Careers](https://www.getmaintainx.com/careers)
3. [getmaintainx.com – Product](https://www.getmaintainx.com/)
4. [greatplacetowork.com – MaintainX profile](https://www.greatplacetowork.com/en/certified-company/7047500)
5. [glassdoor.com – MaintainX reviews](https://www.glassdoor.com/Reviews/MaintainX-Reviews-E3136296.htm)

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