---
title: 'Customer Success Manager (EMEA) at Singular'
canonical: 'https://feeny.ai/job/customer-success-manager-emea-singular-emea-ns6jpysvrz47'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager (EMEA) at Singular

- **Company:** Singular
- **Location:** EMEA
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-10
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/singular/5833fa6a-5bb2-4c99-9122-a846dcdf73e9

## Job description

## About Us

Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed.

Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space.

## The Role

Singular is searching for a Customer Success Manager who is highly motivated and an energetic self-starter to work directly with customers and trial users to ensure they are getting the most value possible out of our product. This role is fully remote and based in either Berlin (Germany) or Spain.

The successful candidate will proactively identify new areas of product features and enhancements that will further increase client engagement with Singular’s platform. They will have a strong understanding of the mobile advertising ecosystem, attribution, and what a mobile marketer goes through on a day-to-day basis.

## Key Responsibilities

- Serve as client advocate in all respects of the Singular product, project managing customer onboarding, and overseeing technical solution delivery to ensure proper implementation.
- Regularly meet and engage customers to understand how they use the platform and provide training, guidance, and insights to increase engagement and retention.
- Consistently meet or exceed customer retention goals and success metrics.
- Work closely with internal teams on escalation and resolution of critical customer issues.
- Become a trusted advisor to customers, deeply understanding their needs and helping solve or simplify pain points through Singular’s product.
- Identify incremental revenue opportunities and lead regular QBRs (virtual and, where relevant, onsite).

What’s Important

- 3+ years of professional experience in a SaaS-based environment in client services, customer success, or account management.
- Prior experience leading technical implementations and managing technical relationships with large companies—experience in mobile user acquisition or mobile product roles is a strong plus.
- Strong understanding of the mobile marketing ecosystem (MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies).
- Proven track record as a top performer in a customer success or account management role.
- Strong passion for customer-facing roles and complex technology environments.
- Excellent communication, presentation, and interpersonal skills.
- Self-starter mindset with the ability to thrive in a fast-paced, global environment.
- Positive, “can-do” attitude.

## Responsibilities

- Travel onsite to customer locations where appropriate.
- Provide regular updates to Client Success leadership, product teams, and management on customer satisfaction.
- Key success metrics include customer renewals, churn, and account growth.
- Strong knowledge of ad tech, mobile, media, and SaaS business models.
- 3+ years of account management/sales experience with exposure to mobile, online advertising, and international markets.
- Bachelor’s degree in Business, Marketing, or a related field.

## Equal Opportunity

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or other legally protected characteristics. We celebrate diversity and believe it strengthens our team, our products, and our community.

## About Singular

## Company Overview
- **One-liner**: Singular provides a marketing intelligence and analytics platform that unifies attribution, cost aggregation, and ROI data to give marketers a single source of truth for advertising performance.
- **Entity Type**: Private (Series B)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2014
- **Founders**: Gadi Eliashiv (CEO & Co-Founder), Eran Friedman (CTO & Co-Founder), Susan Kuo (COO & Co-Founder)

## Core Business
- **Primary industry**: Data Infrastructure and Analytics (Marketing Technology)
- **Target customers**: B2B — Enterprise and mid-market marketing teams in sectors including gaming, e-commerce, finance, travel, and agencies. Notable clients include LinkedIn, Rovio, Microsoft, Uber, Airbnb, Lyft, DoorDash, EA, Activision, WB Games, and Homa Games.
- **Mission or purpose statement**: To empower marketers to futureproof their growth with next-gen attribution and analytics.

## Products & Services
- **Singular Attribution**: Mobile attribution and measurement platform that connects ad spend to installs and in-app events.
- **Cost Aggregation**: Automatically unifies campaign cost data from thousands of ad sources into a single dashboard.
- **Marketing ETL**: Automatically loads marketing performance data directly into a company’s existing BI tools (e.g., Tableau, Looker).
- **Fraud Prevention**: Best-in-class ad fraud detection and prevention to protect marketing budgets.
- **ROI Analytics**: Full-funnel marketing analytics to analyze the impact of every ad dollar.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue of $70.0M (latest estimate) | Total funding of $50.0M – $61.3M (conflicting reports: [Craft.co](https://craft.co/singular_labs) reports $50M, [CB Insights](https://www.cbinsights.com/company/singular) reports $61.3M).
- **Notable Investors/Partners**: General Catalyst (Seed lead), Norwest Venture Partners (Series B lead). Integration partners include major ad platforms and analytics tools.
- **Growth Signals**:
  - Headcount of 176 employees (+5.5% YoY).
  - Operates in 17 countries across 12 countries and 65 cities.
  - 93% of employees rate it a Great Place to Work (Great Place to Work® Certification).
  - High-profile clients from top tech and gaming brands.

## Competitive Advantages
- **Unified data platform**: Combines attribution, cost aggregation, fraud prevention, and BI integration in one solution, reducing the need for multiple point solutions.
- **High customer retention**: The company reports the highest retention rates in tech, with 30% of team members transitioning to new roles internally each year.
- **Deep talent pool**: Team members come from elite backgrounds, including Israeli Military Intelligence Unit 8200, ironSource, Adjust, Branch, and Kenshoo.
- **Global, hyper-multicultural team**: Employees across 12 countries, fostering diverse perspectives and deep cross-departmental connections.

## Strategic Focus
- **Expansion into new verticals**: Serving agencies, e-commerce, finance, gaming, and travel sectors.
- **Product development**: Continued investment in next-gen attribution, fraud prevention, and BI integrations.
- **Global growth**: Operating in 17 countries with hubs in the US, Israel, India, Brazil, Argentina, China, South Korea, Germany, UK, and Ireland.
- **Internal mobility**: Prioritizing internal promotions and career development (30% of team move roles annually).

## Why Work Here
- **Flexible work model**: Employee-centric approach allowing team members to choose office, hybrid, or remote work (Trust to work as you choose).
- **Culture**: 93% of employees say it’s a great place to work (Great Place to Work®). Described as diverse, safe, compassionate, and inclusive with a focus on mental and physical wellbeing.
- **Growth opportunities**: 30% internal mobility rate with coaching and development sessions. High retention rates in tech.
- **Perks**: Recurrent self-care days, Calm subscription, regular offsites, and perks for body, soul, and fun.
- **Global team**: Hyper-multicultural team across 12 countries and 65 cities.
- **Active hiring**: 14 open positions as of mid-2026, including Senior Software Engineer, Account Executive, DevOps Engineer, Solutions Consultant, and Customer Success Manager.

## Sources
1. [singular.net/careers](https://www.singular.net/careers/)
2. [LinkedIn - Singular](https://www.linkedin.com/company/singular-labs)
3. [CB Insights - Singular](https://www.cbinsights.com/company/singular)
4. [Craft.co - Singular Labs](https://craft.co/singular_labs)
5. [Great Place to Work - Singular](https://www.greatplacetowork.com/certified-company/7048562)

## Other roles at Singular

- [Senior Field Marketing Manager](https://feeny.ai/job/senior-field-marketing-manager-singular-latin-america-8g5wadknxg9h) — Latin America
- [Senior Full-Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-singular-tel-aviv-tccgyfzmr0sb) — Tel Aviv, Israel
- [Product Support Engineer](https://feeny.ai/job/product-support-engineer-singular-latin-america-fb8x8tj8gfjh) — Latin America
- [Software Engineer](https://feeny.ai/job/software-engineer-singular-latin-america-yngz961f7ttv) — Latin America
- [User Acquisition Manager AI Products](https://feeny.ai/job/user-acquisition-manager-ai-products-singular-austin-e5r0xgkbfqq4) — Austin, TX
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-singular-china-t1exj0s5tepn) — China
- [Account Executive](https://feeny.ai/job/account-executive-singular-emea-wp41za7csc8x) — EMEA
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-singular-united-states-pyr0dx7p9e3h) — United States
- [Account Executive](https://feeny.ai/job/account-executive-singular-united-states-k10mpvg0ym6q) — United States
- [Solutions Consultant](https://feeny.ai/job/solutions-consultant-singular-united-states-ehyqhy2wgvek) — United States