---
title: 'Customer Success Manager - EMEA at Socket'
canonical: 'https://feeny.ai/job/customer-success-manager-emea-socket-united-kingdom-48gaw31eef58'
type: 'job'
last_seen: '2026-09-17'
---

# Customer Success Manager - EMEA at Socket

- **Company:** Socket
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/socket/9ba653ae-b762-439d-8d59-9c6ada910324

## Job description

## About Us

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!)

Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders.

## Role

We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. In this role, you'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers. You’ll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets.

## What You'll Do

- Meet and exceed revenue targets by working closely with our SMB customers’ Security teams.
- Manage existing customer relationships to drive renewal and upsell opportunities.
- Create an unparalleled customer experience throughout the customer life cycle.
- Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
- Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.

## What You'll Bring

- 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions.
- Experience selling in the cybersecurity (or related) industry.
- Proven track record of meeting or exceeding renewal and upsell quotas.
- An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.
- A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
- Strong written and verbal communication and experience communicating at every level including the C-Suite.
- An aptitude to take on new projects outside the normal scope of the day to day role as needed.
- The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision.
- Willingness to travel for customer and company meetings as needed.

Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket.

Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:

- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites

At Socket, we

- Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- Move with urgency and focus: We prioritize swift, decisive action.
- Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
- Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
- Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.

## About Socket

## Company Overview
- **One-liner**: Socket is a developer-first cybersecurity platform that proactively detects and blocks malicious packages in real time to prevent software supply chain attacks.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Feross Aboukhadijeh

## Core Business
- Primary industry/industries: Cybersecurity, software supply chain security, open source risk management.
- Target customers: B2B, serving developers and security teams across technology, media, healthcare, finance, and other industries; suitable for enterprises and SMBs alike.
- Mission or purpose: To improve the security of the internet by helping developers ship faster and safely find, audit, and manage open source software at scale.

## Products & Services
- **[Socket for GitHub](https://socket.dev)**: A GitHub app that scans pull requests for risky dependency additions and malicious updates before they merge. Detects malware, typosquats, HTTP dependencies, and more. (SaaS/integration)
- **[Socket Firewall](https://socket.dev)**: A command-line tool that blocks malicious packages at install time (e.g., `$ sfw npm install`). Provides real-time scanning and protection during package installation. (CLI/agent)
- **[Dependency Search](https://socket.dev)**: A search engine providing security insights, quality scores, maintenance ratings, vulnerability checks, and license info for millions of open source packages across npm, PyPI, and other registries. (Web tool/API)

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Over 300,000 organizations protected; 11.6M+ code repositories protected; detects over 100 zero-day attacks every week.
- **Notable Investors/Partners**: Backed by top-tier venture firms and industry leaders including Abstract Ventures, Elad Gil, Patrick Collinson, Zane Lackey (Ex-CEO of Signal Sciences), Haroon Meer (Thinkst), and others.
- **Growth Signals**: Rapid adoption with 85+ (and growing) orgs explicitly shown; active hiring across 22+ roles; expanding product to keep pace with AI-generated code risks.

## Competitive Advantages
- **Proactive, behavioral detection**: Unlike traditional security tools that rely on known vulnerability databases, Socket analyzes the actual behavior of packages to catch zero-day and novel threats before they cause harm.
- **Developer-first workflow**: Integrates seamlessly into existing Git and CLI workflows (GitHub PRs, npm install) without disrupting developer velocity.
- **Broad registry coverage**: Scans packages across npm, PyPI, and other major open source ecosystems, covering the 90% of modern codebases that come from open source.

## Strategic Focus
- Deepening protection against AI-generated and rapidly changing open source dependencies.
- Expanding detection capabilities to cover more registries and attack patterns.
- Scaling the platform to serve both large enterprises and individual developers, with a continued emphasis on real-time, low-friction security.

## Why Work Here
- **Culture**: Principles of learning, collaboration, transparency, experimentation, and passion. Team moves with urgency and trust, and is customer and feedback obsessed.
- **Remote work**: Remote-first with core hours overlap; HQ office in San Francisco available but not required.
- **Benefits**: Excellent health/dental/vision insurance (largely covered for you and dependents); unlimited time off; stock options; quarterly team offsites in beautiful locations; market-competitive salary benchmarking.
- **Engineering culture**: Open source pedigree with founder Feross Aboukhadijeh (Node.js Foundation board, Stanford lecturer). Strong focus on shipping fast, secure software.

## Sources
1. [socket.dev](https://socket.dev)
2. [socket.dev/about](https://socket.dev/about)
3. [socket.dev/careers](https://socket.dev/careers)
4. [builtin.com](https://builtin.com/company/socket-0)

## Other roles at Socket

- [Vulnerability Research Software Engineer](https://feeny.ai/job/vulnerability-research-software-engineer-socket-remote-2w8c18x6a1d9)
- [Technical Account Manager, EMEA](https://feeny.ai/job/technical-account-manager-emea-socket-united-kingdom-n3sm1yyk40jd) — United Kingdom
- [Technical Account Manager, Enterprise](https://feeny.ai/job/technical-account-manager-enterprise-socket-united-states-5bxggzcz9swt) — United States
- [Technical Account Manager, Commercial](https://feeny.ai/job/technical-account-manager-commercial-socket-united-states-ap334sqxc61f) — United States
- [Manager, Technical Account Teams (Commercial)](https://feeny.ai/job/manager-technical-account-teams-commercial-socket-united-states-dsbax8yzpahk) — United States
- [Manager, Technical Account Teams (Enterprise)](https://feeny.ai/job/manager-technical-account-teams-enterprise-socket-united-states-agrbtcvddm6z) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-socket-united-states-3fsh6np5x9ja) — United States
- [Member of Technical Staff](https://feeny.ai/job/member-of-technical-staff-socket-united-states-5wjh976zb26r) — United States
- [Compliance Engineering Lead](https://feeny.ai/job/compliance-engineering-lead-socket-united-states-92nf30x98zg0) — United States
- [Sales Engineer, EMEA](https://feeny.ai/job/sales-engineer-emea-socket-united-kingdom-q0ye8kdbtz6e) — United Kingdom