---
title: 'Customer Success Manager - EMEA & US at Poppulo'
canonical: 'https://feeny.ai/job/customer-success-manager-emea-us-poppulo-lyon-e2vnw61nqg0w'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Success Manager - EMEA & US at Poppulo

- **Company:** Poppulo
- **Location:** Lyon, France
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/poppulo/jobs/8261488

## Job description

Want to help shape what comes next at a successful, fast-growing software company?

Company Overview

At Poppulo, we help the world’s leading organizations reach every employee, wherever they work.

For a large, distributed workforce, that’s harder than it sounds. Today’s workforce is spread across offices, factories, retail stores, hospitals and other frontline locations. No single communication channel can reach everyone. Poppulo brings those channels together in one AI-powered employee experience platform, helping companies deliver relevant communications wherever their people are located.

More than 10,000 organizations trust us to connect with their workforce across email, mobile, intranet, Microsoft Teams, and digital signage. Our communications reach more than 50 million employees worldwide, and the platform delivers content to more than 600,000 digital signs around the globe. We also help employees engage with their company, celebrate one another’s contributions, and stay connected wherever they work.

We know there’s no such thing as a “perfect” candidate—we’re all works in progress, picking up new skills as we go. So apply even if you don’t tick every box. We want people who see things differently—because that’s how we see things too.

The Opportunity

## The role

You own the business side of enterprise accounts in US & EMEA: strategy, growth and the executive relationship. A dedicated Digital Project Manager runs operational delivery with you, in a true duo. Your job is to be the trusted advisor sponsors call first.

You manage a portfolio of 10 to 25 enterprise accounts in a genuinely high-touch model: recurring senior-level touchpoints per account, direct relationships with Directors and C-levels, and full ownership of the commercial cycle from qualification to closing.

## Key Responsibilities

Relationships and sponsorship

- Build and maintain trust with senior client stakeholders over months, with a proactive cadence per account: you re-engage silent sponsors instead of waiting for the renewal.
- Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR) and open doors when contacts change or go quiet.
- Lead Steering Committees and business reviews with executive stakeholders.

Commercial ownership

- Own renewals end to end: anticipate dates months ahead, build the business case, negotiate terms and close.
- Identify and qualify upsell and cross-sell opportunities with a structured methodology, then run the full cycle in autonomy.
- Turn project data into outcome narratives aligned with each client's business stakes: ROI, adoption, impact.

Execution with your DPM

- Review and prioritize your portfolio by value, risk and renewal proximity, and arbitrate your agenda accordingly.
- Detect churn signals early (usage drops, sponsor silence, stakeholder turnover) and drive the action plan.
- Keep a proactive two-way sync with your Digital Project Manager so delivery serves each client's business goals

Required Skills & Experience

## What we are looking for

This role can be a strong fit if you enjoy owning both the relationship and the revenue: building executive trust that lasts through difficult project phases, and running the full commercial cycle yourself. We are looking for someone who treats a client portfolio as a business to grow, with the discipline of account care and the reflexes of a closer.

Required experience and skills

- You have at least 5 years of experience managing enterprise client portfolios in B2B SaaS, as a Customer Success Manager, Strategic Account Manager, or an Account Executive with genuine account management ownership.
- You have personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing. You have deals where you ran the negotiation and the close yourself.
- You have managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account.
- You qualify and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent), and you can show how it changed a real deal.
- You have built and sustained direct relationships with Directors and C-levels over 12 months or more, beyond operational contacts, including through difficult project phases.
- You turn project data into business narratives: you select the indicators that matter to your client's stakes (ROI, adoption, impact) instead of reporting raw activity.
- You have worked with US & EMEA based enterprise clients and international stakeholders.
- You speak and write English at a C2 level. Concise, structured, impactful communication is verified at every step, and the entire hiring process runs in English.

## Nice to Have

- Sustained relationship building. You create trust quickly and maintain it over months: proactive cadence, re-engaging silent sponsors, staying present at Director and C-level rather than retreating to operational contacts.
- Proactivity. You anticipate needs, risks and opportunities before the client raises them, and you detect churn signals early.
- Prioritization. You take height on your portfolio regularly, rank accounts by value, risk and renewal proximity, and arbitrate your own agenda accordingly.
- Team play in a duo. You work as a true pair with a Project Manager: proactive mutual information, respect for their constraints, shared focus on the client's business goals. Prior experience of a CSM and PM duo model is a plus.
- Humility and coachability. You self-assess honestly and integrate feedback fast.
- Domain and tooling exposure. Internal communications, employee advocacy or engagement knowledge, CS tooling (Gainsight, Planhat or equivalent), BI dashboards, or frontline-worker and manufacturing client contexts are all pluses, none is required.

## Who We Are

We’re a values-driven company. We want people to bring their best selves to work and have a real hand in the products we build and the culture we build together. You’ll be surrounded by smart, warm people who like a challenge, take ownership, and care about doing work that matters. If that sounds like your kind of place, come join us.

We live the Poppulo values each day because they are central to everything we do.

- Bring Your Best Self - We show up authentically, remain self-aware, and always strive to improve.
- See It. Own It. Solve It - We proactively innovate and solve problems for our customers and one another. We set high standards for our work, build a culture of learning, and acknowledge both our successes and our failures.
- Together, We’re Better - We value and celebrate our diversity. We learn from others, respect their expertise, and focus on building trust. That’s what makes us a team.

We’ve been recognized as a Top 10 Great Place to Work company and named one of the Best Workplaces in Tech and Best Workplaces for Women. We’re a fast-growing global technology company with teams in the United States, Ireland, France, the United Kingdom, and India.

Poppulo is an equal opportunity employer.

We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our [Job Applicant Privacy Policy](https://download.poppulo.com/hubfs/Legal/V.8.19.2024%20Poppulo%20-%20Job%20Applicant%20Privacy%20Policy.pdf). Please also review [AI in Our Hiring Process](https://download.poppulo.com/hubfs/Legal/AI_In_Hiring_Candidate_Guidance.pdf) for information on our approach to AI in hiring and guidance for candidates.

## About Poppulo

## Company Overview
- **One-liner**: Poppulo is an AI-powered omnichannel employee experience and digital signage platform that helps large enterprises align, assure, and activate their workforce through automated communications.
- **Entity Type**: Private (backed by Susquehanna Growth Equity and Vista Equity Partners; merged with Four Winds Interactive in 2021)
- **Headquarters**: Denver, Colorado, USA
- **Founded**: 1996 (originally as Newsweaver in County Cork, Ireland)
- **Founders**: Andrew O’Shaughnessy

## Core Business
- **Primary industry**: Employee Experience / Internal Communications Software (SaaS)
- **Target customers**: B2B Enterprise – over 4,500 customers including half of the Fortune 100 (e.g., Rolls Royce, Bank of America, LinkedIn, Unilever, Nestlé) [wikipedia.org](https://en.wikipedia.org/wiki/Poppulo)
- **Mission / Purpose**: “Transforming how you align, assure, and activate your workforce—automatically.” [poppulo.com](https://www.poppulo.com/)

## Products & Services
- **Poppulo Harmony**: Omnichannel internal communications platform (email, mobile, digital signage, collaboration tools) with AI-powered content creation, personalization, and analytics – SaaS.
- **Poppulo Digital Signage**: Enterprise digital signage software for in-office and customer-facing displays.
- **Poppulo AI Agents**: Agentic AI tools (Comms Coach, automated translations, smart scheduling) that learn from engagement patterns to deliver the right content at the right time – launched in 2025.
- **Analytics & Reporting**: Measures reach, engagement, and effectiveness of communications across all channels.

## Market Standing
- **Valuation**: “Combined value of $1BN (€0.84BN)” per Bloomberg following the 2021 merger with Four Winds Interactive (current valuation not publicly disclosed) [wikipedia.org](https://en.wikipedia.org/wiki/Poppulo)
- **Key Metric**: **Total Funding** – €30M from Susquehanna Growth Equity (2019); additional undisclosed investment from Vista Equity Partners (2021). Annual Revenue: Not publicly available, but combined sales at merger time were ~$100M.
- **Notable Investors / Partners**: Susquehanna Growth Equity, Vista Equity Partners. Acquired Reach Media Network (2025) and Sociabble (2026).
- **Growth Signals**: ~700 employees (2026); serves 50M+ employees in 80+ countries; achieved ISO42001 certification for Responsible AI (2025); won Data Quadrant Award Top 10 Employee Communications Software (2026) [wikipedia.org](https://en.wikipedia.org/wiki/Poppulo) [linkedin.com](https://www.linkedin.com/company/poppulo)

## Competitive Advantages
- **AI-native platform**: First agentic AI purpose-built for employee experience, reducing manual work for communicators.
- **Massive enterprise footprint**: Trusted by half the Fortune 100 – strong switching costs and deep integrations.
- **Omnichannel reach**: Covers email, mobile, signage, and collaboration tools in one unified platform.
- **Compliance & trust**: ISO42001 certified for responsible AI, a differentiator for regulated industries.

## Strategic Focus
- **AI & Automation**: Continuously expanding AI Agents and generative AI features (Comms Coach, translations).
- **Global expansion**: Acquisitions of Reach Media (digital signage network) and Sociabble (employee engagement) to broaden geographic and product reach.
- **Unified employee experience**: Merging internal comms, workplace experience, and customer-facing signage into a single “harmony” platform.

## Why Work Here
- **Culture**: “Be Your Best Self & Do Your Best Work” – emphasis on inclusion, listening, and impact. Rated 4.5/5 on employer review sites [linkedin.com](https://www.linkedin.com/company/poppulo).
- **Work model**: Remote-friendly with flexible working hours; hybrid options available in Bengaluru, Cork, and Denver.
- **Benefits**: Competitive salary + variable comp, 401K, healthcare (dental & vision), flexible PTO, ClassPass membership, wellbeing programs, office events, top-of-the-range toolset [poppulo.com/careers](https://www.poppulo.com/careers).
- **Engineering culture**: Opportunities to work on cutting-edge AI/ML, full-stack, data analytics, and test architecture – with open roles in Bengaluru, Cork, and Denver [greenhouse.io](http://job-boards.greenhouse.io/poppulo).

## Sources
1. [poppulo.com](https://www.poppulo.com/) – Company overview and product descriptions
2. [wikipedia.org](https://en.wikipedia.org/wiki/Poppulo) – History, funding, customers, awards, and employee count
3. [linkedin.com](https://www.linkedin.com/company/poppulo) – Current open positions, employer rating, and employee highlights
4. [greenhouse.io](http://job-boards.greenhouse.io/poppulo) – Detailed job listings and benefits

## Other roles at Poppulo

- [Director, New Business Sales – Enterprise](https://feeny.ai/job/director-new-business-sales-enterprise-poppulo-denver-ar2ryr2yfcft) — Denver, CO
- [Principal Account Executive- Employee Experience](https://feeny.ai/job/principal-account-executive-employee-experience-poppulo-denver-zw76a663w95w) — Denver, CO
- [Customer Success Manager - EMEA & US](https://feeny.ai/job/customer-success-manager-emea-us-poppulo-paris-g8y4gpe0ensy) — Paris, France
- [Senior DevOps Engineer (Azure)](https://feeny.ai/job/senior-devops-engineer-azure-poppulo-cork-fhnqjkrjqzet) — Cork, Ireland
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-poppulo-ireland-f8mdjyr9zyq1) — Ireland
- [Business Development Representative](https://feeny.ai/job/business-development-representative-poppulo-denver-1ggpyjeyxt5n) — Denver, CO
- [Software Development Engineer II - Frontend](https://feeny.ai/job/software-development-engineer-ii-frontend-poppulo-bengaluru-qdk1c1vv3x6x) — Bengaluru, India
- [Senior Software Engineer – Backend / Full Stack (TypeScript)](https://feeny.ai/job/senior-software-engineer-backend-full-stack-typescript-poppulo-bengaluru-nta4xtma0ga4) — Bengaluru, India