--- title: 'Customer Success Manager (Enterprise Accounts) at Nametag' canonical: 'https://feeny.ai/job/customer-success-manager-enterprise-accounts-nametag-united-states-8ja3x1jq77p8' type: 'job' last_seen: '2026-09-13' --- # Customer Success Manager (Enterprise Accounts) at Nametag - **Company:** Nametag - **Location:** United States - **Work type:** remote - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/nametag/jobs/4338168009 ## Job description Location: Remote (U.S.) • Full-Time Team: Customer Success Mindset: Do you like owning outcomes, not just accounts? Read on. ## About Nametag Nametag is a category leader in identity verification, security, and account protection. We work with security-conscious enterprises where trust, reliability, and long-term partnerships matter. We’re building a world-class, remote-first Customer Success organization that takes real ownership of customer outcomes—not just renewals on a spreadsheet. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security. ## About the Role We’re hiring a Customer Success Manager to own the post-sale customer relationship end-to-end. This role is accountable for successful onboarding, ongoing value delivery, executive alignment, and commercial renewals across a portfolio of enterprise customers. This is not a reactive support role and not a glorified account manager. You are the conductor. You’ll coordinate onboarding, guide customers through adoption milestones, surface risk early, and ensure Nametag is delivering measurable security and business value over time. The best person for this role enjoys being close to customers, is comfortable driving difficult conversations when needed, and thinks in terms of outcomes, not activities. ## Responsibilities - Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal. - Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring customers reach first value quickly and correctly. - Develop and maintain success plans aligned to customer goals, use cases, and risk profiles. - Drive ongoing adoption through regular check-ins, Strategic Business Reviews, and proactive recommendations tied to customer security and identity outcomes. - Act as the primary point of coordination across Support, Engineering, and Product for customer-impacting issues. - Identify risk early (usage gaps, stakeholder churn, stalled initiatives) and run clear mitigation plans. - Own renewal motions end-to-end, including forecasting, stakeholder alignment, and commercial conversations. Proactively identify expansion opportunities and ensure the right sales partners are engaged at the right time. - Capture customer feedback and usage patterns, and translate them into actionable insights for Product and Leadership. - Advocate for best practices in identity, authentication, and account protection—helping customers mature over time, not just “go live.” ## What You’ll Work With - Enterprise customers running complex IAM and security environments. - Success tooling  - Pylon, HubSpot - Product usage data, onboarding milestones, and renewal forecasts. - Cross-functional partners in Solutions Engineering, Support, Product, and Sales. - Executive stakeholders on both the customer and Nametag side. ## Qualifications - 3–7 years experience in Customer Success, Account Management, or Post-Sales roles in B2B SaaS. - Direct ownership of renewals and retention, ideally in an enterprise or security-adjacent product. - Proven experience running structured onboarding and long-term customer success motions. - Strong executive communication skills—comfortable with CISOs, IT leaders, and senior operators. - Ability to balance empathy with accountability: you can be a trusted partner without avoiding hard conversations. - Bonus: Experience in security, identity, IAM, or adjacent infrastructure products. Who Will Succeed in This Role If - You think customer success is about measurable outcomes, not check-the-box activities. - You’re comfortable being accountable for retention and renewal numbers - You enjoy driving clarity when customers are busy, distracted, or under-resourced. - You can zoom out to strategy and zoom in to execution without losing momentum. - You don’t wait for problems to escalate—you surface them early and deal with them directly. ## Why Join You’ll have real ownership. Your work will directly influence retention, expansion, and customer trust in a security-critical product. You’ll partner closely with leadership, shape how we scale Customer Success, and help define what “great” looks like for enterprise customers at Nametag. ## About Nametag ## Company Overview - **One-liner**: Nametag is a workforce-grade identity verification platform that uses cryptography, biometrics, and AI to protect accounts from deepfakes, social engineering, and account takeover. - **Entity Type**: Private (startup) – has completed at least two funding rounds (Venture Round in 2021 and a Funding Round in 2023), but the specific series stage is not publicly disclosed. - **Headquarters**: Seattle, Washington, United States (with a physical office in the Capitol Hill neighborhood) - **Founded**: 2020 - **Founders**: Aaron Painter (CEO) and Ross Kinder (CTO) ## Core Business - **Primary industry**: Cybersecurity / Identity Verification (Computer and Network Security) - **Target customers**: B2B; security-conscious enterprises in healthcare, insurance, financial services, social media, software, and higher education; also serves high-risk customer scenarios. - **Mission or purpose statement**: “We’re on a mission to protect every account on the internet.” ## Products & Services - **Deepfake Defense™ Identity Verification Engine**: Proprietary combination of spatial liveness detection (Spatial Selfie™), Adaptive Document Verification™, and Cryptographic Attestation™ to detect and prevent AI-generated deepfakes, presentation attacks, and injection attacks. - **Workforce Identity Verification**: SaaS solution for employee onboarding, secure account recovery, and helpdesk verification. Integrates with Microsoft Entra ID, Okta, Duo by Cisco, Cloudflare, ServiceNow, Beyond Identity, Greenhouse, OneLogin, Zendesk, Workday, and more. - **Customer Identity Verification**: Extends the same workforce-grade verification to customer-facing support channels (voice, chat, email) to prevent account takeovers and reduce fraud. - **Employee Onboarding**: Automated new-account provisioning that stops threat actors from infiltrating during hiring and provisioning processes. - **Self-Service & Agent-Assisted Solutions**: Branded microsites and integrated workflows for password/MFA resets and ticket resolution, reducing IT support costs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding – two rounds raised (2021 Venture Round and 2023 Funding Round), each with 1 investor. Specific amounts are not publicly available. - **Notable Investors/Partners**: Investor names are not disclosed. Strategic integration partners include Microsoft Entra ID, Okta, Duo by Cisco, Cloudflare, ServiceNow, Beyond Identity, Greenhouse, OneLogin, Zendesk, Workday. - **Growth Signals**: Headcount grew 36.7% year-over-year to 33 employees. LinkedIn followers increased 53.8% year-over-year. Trusted by world leaders in healthcare, insurance, financial services, and software. Rolled out Self-Service Account Recovery tool targeting AI-generated deepfake attacks. ## Competitive Advantages - **Deepfake Defense™** – Proprietary next-gen identity verification engine that uses spatial liveness detection (Spatial Selfie™) to effectively counter AI-generated deepfakes and presentation attacks. - **Cryptographic Attestation™** – Cryptographically signed digital signatures prevent injection attacks and ensure data integrity. - **Reusable, Un-loseable Identity** – Users can reverify with just a selfie; identity persists even when changing devices, with no app download required. - **Privacy-Preserving Architecture** – Designed to exceed data protection standards, with customizable privacy and security controls. - **Omni-channel & Meta-layer** – Connects across IAM, SIEM, ITSM, and HRIS systems, enabling automated self-service and agent-assisted verification from any support channel. ## Strategic Focus - **Protecting accounts in the age of AI-powered impersonation** – Expanding coverage against deepfakes, social engineering, and hiring fraud. - **Reducing IT support costs** – Through self-service password/MFA resets and automated verification that offloads helpdesk tickets. - **Expanding enterprise trust** – Winning security-conscious customers in highly regulated industries (healthcare, finance, insurance). - **Growing integration ecosystem** – Building out the meta-layer across identity infrastructure providers. ## Why Work Here - **Remote-First Culture** – Team spread across Seattle, Ann Arbor, Denver, Oakland, Boston, NYC, and DC. Aligned meetings across time zones; no water-cooler exclusivity. - **In-Person Connection** – Quarterly team off-sites (often outside Seattle) to build camaraderie and collaborate in person. - **Benefits & Equity** – Competitive salary, stock options, comprehensive health (medical, dental, vision), flexible time off, 401(k) with employer match, new computer hardware/equipment. - **Diversity & Inclusion** – Emphasizes diverse backgrounds and perspectives, with an inclusive environment and integrity-driven decision-making. - **Growth Opportunity** – Transitioning from stealth to a well-known brand; employees work directly with experienced leaders and shape the team’s success. - **Open Roles** (as of search date): Enterprise Account Executive, Enterprise Solutions Engineer, Senior Software Engineer (Backend/Full Stack), Senior GRC Analyst, Technical Customer Engineer, Channel Partnerships Manager, Principal Software Engineer. ## Sources 1. [getnametag.com](https://getnametag.com/) 2. [getnametag.com/about](https://getnametag.com/about) 3. [getnametag.com/careers](https://getnametag.com/careers) 4. [linkedin.com/company/getnametag](https://www.linkedin.com/company/getnametag) 5. [job-boards.greenhouse.io/nametag](https://job-boards.greenhouse.io/nametag) ## Other roles at Nametag - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-nametag-remote-5jyfkkr71zr0) - [VP of Operations](https://feeny.ai/job/vp-of-operations-nametag-remote-mdv5bb8pdf88) - [Head of People](https://feeny.ai/job/head-of-people-nametag-remote-rfrmq20ynkae) - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-nametag-remote-maahxapkm45y) - [Channel Account Manager](https://feeny.ai/job/channel-account-manager-nametag-united-states-p884q19y00zb) — United States - [Senior Software Engineer, Reliability](https://feeny.ai/job/senior-software-engineer-reliability-nametag-remote-qcvyeqrpq9pv)