---
title: 'Customer Success Manager / Enterprise Customer Success Manager at Radar'
canonical: 'https://feeny.ai/job/customer-success-manager-enterprise-customer-success-manager-radar-new-york-mwm6xdcb54qq'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Manager / Enterprise Customer Success Manager at Radar

- **Company:** Radar
- **Location:** New York, NY
- **Compensation:** $130k–$160k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/radar/fedfd364-67cd-4fdb-8866-c39c8e13d7ec

## Job description

## About Radar

[Radar](http://radar.com) is the global leader in geolocation, with geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams. Why is Radar the best place to work?

- We're trusted by some of the world's best companies, from high-growth startups to the Fortune 500.
- We operate at incredible scale, processing over 1 billion API calls per day from hundreds of millions of devices.
- We've raised $85.5M from world-class investors, including Accel and Insight Partners.
- We have a high-performance culture with ambitious, entrepreneurial teammates in every role.
- We recently moved into a new office in Flatiron, Manhattan.
- We were named a top 10 best place to work in NYC by Crain's.

## About the role

We’re hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships. You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business. You’ll be a trusted partner to customers, helping them uncover new ways to use Radar and drive more value from the platform. You’ll report to our VP of Customer Success and be based in our Flatiron (NYC) headquarters. We work from the office Monday through Thursday, with flexibility to work remotely on Fridays.

## What you'll do

- Own onboarding and implementation for new customers, helping them get to value quickly.
- Drive adoption, retention, and expansion by building strong customer relationships by building strong relationships and delivering maximum value with our product offering
- Creatively identify new growth opportunities, manage the execution, and help customers turn them into results.
- Stay ahead of risk across your book of business, proactively spotting issues, proposing solutions, and keeping customers moving forward.
- Be the voice of the customer internally, bringing clear feedback and insights into CS, Product, and Engineering to help shape what we build next.

## Who you are

- 1+ years of SaaS customer success experience, ideally in a high-growth environment
- Strong at identifying customer objectives and coordinating internal and external resources to achieve target outcomes.
- A clear, confident communicator who can build trusted relationships with both technical teams and executive stakeholders
- Able to make complex technical concepts simple, relevant, and valuable to the customer
- Highly organized and reliable across multiple accounts, projects, deadlines, and priorities
- Goal-oriented and proactive, with a strong bias toward action and results
- Curious, collaborative, resilient, and excited to operate in a fast-moving CS team

## Nice to have

- Experience owning commercial discussions (i.e., renewals and expansions)

Who you’ll work with

- [Lily Zalla](https://www.linkedin.com/in/lilyzalla/), VP of Customer Success
- [Carly Pietrobono](https://www.linkedin.com/in/carlypietrobono/), Chief Customer Officer
- [Kate Stolzer](https://www.linkedin.com/in/kate-stolzer/), Director of Customer Success
- Our Sales and Solution Engineering teams
- Our Engineering and Product teams

## What we offer

- Competitive salary
- Meaningful stock options in a fast-growing company
- 401(k) plan with 4% match
- New HQ in Flatiron, NYC
- Top-notch equipment
- Catered lunches
- Unlimited PTO
- Health, dental, and vision insurance with 100% coverage for employees
- 12 weeks of paid parental leave
- Commuter and fitness benefits

We'll share full details of our benefits package at the offer stage. Benefits may vary by location. Radar is an equal opportunity employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law.

## About Radar

## Company Overview
- **One-liner**: Radar is the world’s first Location OS, providing next‑gen geofencing, maps, and AI‑enabled infrastructure for fraud detection, operations optimization, and customer engagement.
- **Entity Type**: Private (venture‑backed, $85.5M total funding)
- **Headquarters**: New York, NY (Flatiron district), USA
- **Founded**: 2016
- **Founders**: Nick Patrick (CEO) and Coby Berman (COO)

## Core Business
- **Primary industry/industries**: Location technology / geolocation infrastructure
- **Target customers**: B2B – from high‑growth startups to Fortune 500 enterprises (e.g., DICK’S Sporting Goods, T‑Mobile, Inspire Brands, bet365)
- **Mission or purpose**: Connect the digital and physical worlds with location infrastructure for every product and service.

## Products & Services
- **Geofencing (Radar Engage/Protect/Optimize)**: Hyper‑accurate real‑time location tracking and geofencing SDK that powers engagement, fraud prevention, and operational visibility.  
- **Maps (Radar Maps)**: Customizable mapping, geocoding, search, and routing APIs offered at lower cost than legacy providers.  
- **Radar Protect**: AI‑enabled fraud solution using location signals to stop fraud, verify user location, and maintain compliance.  
- **Radar Optimize**: Real‑time tracking for pickups, deliveries, and field operations.  
- **Radar Engage**: Contextual, location‑based marketing and personalization.  
- **Location OS**: Unified platform combining all of the above with SDKs and APIs for fast integration.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding raised – **$85.5M** (Accel, Insight Partners) | Over **1 billion API calls per day** and installed on **300M+ devices** across **1,000+ apps**
- **Notable Investors/Partners**: Accel, Insight Partners; customers include 4 of the top 7 US sportsbooks, major airlines, QSRs, insurance companies, and mobility firms
- **Growth Signals**: Launched the world’s first Location OS in October 2025; moved to a new HQ in Flatiron, NYC; named a top 10 Best Place to Work in NYC by Crain’s (2025) and top 50 by Built In (2026); expanding across Engineering, Design, Customer Success, Sales, and Gaming Operations

## Competitive Advantages
- **All‑in‑one platform**: Combines geofencing and maps in a single stack, eliminating the need for multiple vendors.
- **Proprietary infrastructure & accuracy**: Collects location data across GPS, Wi‑Fi, IP, and sensors for the most accurate, real‑time signals.
- **Cost effectiveness**: Economies of scale make Radar cheaper than legacy providers or building in‑house.
- **Enterprise‑grade**: SOC 2 and GDPR compliant, 1B+ daily API calls, proven at scale with Fortune 500 customers.
- **Developer‑friendly**: Modern SDKs and APIs that integrate with just a few lines of code.

## Strategic Focus
- Extend leadership as the most trusted geolocation platform by adding new datasets, integrations, and AI‑native solutions.
- Continue migration of legacy maps and geolocation customers to Radar’s unified platform.
- Embed location as a key input into AI/ML models across fraud detection, personalization, and automation workflows.

## Why Work Here
- **Culture and work style**: High‑performance, “championship team” environment with extreme standards. In‑person focused: most team members work from the NYC Flatiron office 4–5 days per week (WFH optional on Fridays).
- **Compensation and equity**: Competitive salary, meaningful stock options in a fast‑growing company, 401(k) with 4% match.
- **Health and wellness**: 100% coverage for health, dental, and vision insurance; 12 weeks paid parental leave; commuter and fitness benefits.
- **Perks**: Catered lunches, unlimited PTO, monthly team events.
- **Growth**: High performers receive generous rewards and rapid career advancement; the company is hiring across nearly every function (Engineering, Product, Fraud Operations, etc.).
- **Notable recognition**: Crain’s top 10 Best Places to Work in NYC 2025; Built In’s 50 Best Places to Work in NYC 2026.

## Sources
1. [radar.com](https://radar.com/)
2. [radar.com/careers](https://radar.com/careers)
3. [radar.com/about](https://radar.com/about)
4. [builtinnyc.com](https://www.builtinnyc.com/company/radar/)
5. [radar.com/blog](https://radar.com/blog/radar-2025-recap-and-2026-preview)

## Other roles at Radar

- [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-radar-new-york-jqh3rfcnjqre) — New York, NY
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-radar-new-york-g19j5hw80ckv) — New York, NY
- [Senior / Staff Backend Engineer, Maps](https://feeny.ai/job/senior-staff-backend-engineer-maps-radar-new-york-er13xvb8qvvs) — New York, NY
- [Engineering Manager, Site Reliability](https://feeny.ai/job/engineering-manager-site-reliability-radar-new-york-gpn8fkya4sys) — New York, NY
- [Engineering Manager, Platform](https://feeny.ai/job/engineering-manager-platform-radar-new-york-8eryxdjgm96z) — New York, NY
- [Sales Engineer / Enterprise Sales Engineer](https://feeny.ai/job/sales-engineer-enterprise-sales-engineer-radar-new-york-kmmydjwx0rz3) — New York, NY
- [Senior / Staff Platform Engineer](https://feeny.ai/job/senior-staff-platform-engineer-radar-new-york-4kasmbzkth6b) — New York, NY
- [Accounting Manager](https://feeny.ai/job/accounting-manager-radar-new-york-c7b1m677snb8) — New York, NY
- [Senior / Staff Product Manager, Maps](https://feeny.ai/job/senior-staff-product-manager-maps-radar-new-york-qx1gt0359de5) — New York, NY
- [Senior / Staff Product Manager, Fraud](https://feeny.ai/job/senior-staff-product-manager-fraud-radar-new-york-8t3q3da7m6s4) — New York, NY