--- title: 'Customer Success Manager, Enterprise at LearnUpon' canonical: 'https://feeny.ai/job/customer-success-manager-enterprise-learnupon-philadelphia-6qwd54tww37d' type: 'job' last_seen: '2026-09-11' --- # Customer Success Manager, Enterprise at LearnUpon - **Company:** LearnUpon - **Location:** Philadelphia, PA - **Posted:** 2026-07-23 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/learnupon/jobs/8643785002 ## Job description Work Mode: Hybrid 1+ days per week in our Philadelphia office Department: Customer Success ## About the Company LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results. Read more about life at LearnUpon [here](https://careers.learnupon.com/). ## About the Team LearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform. The focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality. In this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results. ## About the Opportunity The Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon. This role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities. You are accountable for renewal readiness and expansion, ensuring value is demonstrated, risk is managed, and opportunities are advanced in partnership with Sales. In addition, you’ll be responsible for: - Own a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable value - Build deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives - Lead structured success planning and executive engagement, including business reviews and long-term value planning - Establish multi-threaded relationships across stakeholders, including senior decision-makers - Drive renewal readiness through value demonstration, risk identification, and proactive planning - Identify and shape expansion opportunities, partnering with Sales to drive growth - Act as a strategic advisor, guiding decisions and helping customers navigate complex change - Coordinate cross-functional teams to deliver a seamless customer experience - Maintain strong operational discipline, including account planning, forecasting inputs, and visibility into customer health ## Skills & Experience Must-Haves - 5+ years experience in SaaS Customer Success, Account Management, or a related customer facing consultative and commercially focused role - Proven success managing complex, high-value Enterprise customers with strong retention and expansion outcomes - Strong consultative and strategic mindset, with the ability to engage at operational and executive levels - Experience supporting renewal readiness and expansion in high-ARR environments - Commercial acumen and confidence in renewal and growth conversations - Excellent communication and presentation skills with senior stakeholders - Strong organizational skills managing a smaller number of complex accounts - Sound judgment in ambiguous, high-impact situations - Experience using AI tools to streamline tasks and improve efficiencies - Willing to travel up to 10 times per year for key customer on-sites and industry events Nice-to-Haves - Experience in eLearning, EdTech, or Learning Management Systems - Familiarity with APIs, integrations, or Single Sign-On (SSO) Why choose LearnUpon? From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career. Learn more [here](https://careers.learnupon.com/). Hiring Process - Qualified applicants may be invited to an initial screening call with a member of our TA Team. - Successful candidates will be invited to a series of practical interviews. - Finally, candidates will have an interview with our COO. - Successful candidates will be contacted with an offer to join our team. Note: At LearnUpon, we utilise AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human. LearnUpon is an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status. Check out our [Careers site](https://careers.learnupon.com/) and [Instagram](https://www.instagram.com/lifeatlearnupon/) to learn more about working at LearnUpon. By submitting your application, you agree to LearnUpon's [Privacy Policy](https://www.learnupon.com/privacy-policy/). ## About LearnUpon ## Company Overview - **One-liner**: LearnUpon provides a cloud-based Learning Management System (LMS) that enables organizations to train employees, customers, partners, and members from a single platform. - **Entity Type**: Private (Growth Equity stage) - **Headquarters**: Dublin, Ireland - **Founded**: 2012 - **Founders**: Brendan Noud, Des Anderson ## Core Business - **Primary industry**: Corporate Learning & Development (L&D) / EdTech - **Target customers**: B2B; serves mid-market and enterprise organizations, including SMBs and Fortune 100 companies. - **Mission or purpose statement**: To revolutionize corporate learning and help businesses unlock learning as their number one competitive advantage. ## Products & Services - **LearnUpon LMS**: A cloud-based, multi-tenant Learning Management System (SaaS) designed to train employees, customers, partners, and members from a single platform. It includes features for course creation, delivery, tracking, and reporting. - **Create+**: An AI-assisted content authoring tool that enables users to create professional, interactive courses 90% faster at 10% of the cost, all within the LearnUpon platform. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of $56.65M (latest round: Growth Equity, raised ~6 years ago). - **Notable Investors/Partners**: Summit Partners (lead), Enterprise Ireland, National Digital Research Centre. - **Growth Signals**: Serves 1,600+ global organizations; powers learning for 29+ million users; recognized as a top LMS by eLearning Industry and Brandon Hall (7 awards in 2024); actively hiring across multiple departments (Engineering, Sales, Customer Success, etc.) in 5 global offices. ## Competitive Advantages - **Unified Platform**: Purpose-built to train all external and internal audiences (employees, customers, partners, members) from a single, multi-tenant LMS, reducing complexity for large organizations. - **AI-First Innovation**: Leading the transition into the AI era of learning with tools like Create+, which enables course creation 90% faster at 10% of the cost. - **Proven Scale & Trust**: Serves 1,600+ global organizations, including Fortune 100 companies, and powers learning for 29+ million users, demonstrating enterprise-grade reliability and performance. - **Industry Recognition**: Consistently recognized as a top LMS by industry analysts (eLearning Industry, Brandon Hall), validating product quality and market leadership. ## Strategic Focus - **AI Integration**: Spearheading the transition into the AI era of learning, with a focus on AI-assisted content creation and delivery to dramatically reduce the time and cost of building training programs. - **Product Expansion**: Continuing to develop and enhance the platform to serve all training audiences (employees, customers, partners, members) under one roof, with a focus on the "extended enterprise" use case. - **Global Growth**: Expanding its customer base and team across its five global offices (Dublin, Belgrade, Salt Lake City, Philadelphia, Sydney) to serve a growing international clientele. ## Why Work Here - **Culture & Values**: Emphasizes a friendly, supportive team environment with core values like "Act Like An Owner," "Lead With Curiosity," and "Deliver Quality." Strong commitment to Diversity, Equality & Inclusion (DE&I) with a published Gender Pay Gap report and active DIB initiatives. - **Work Model**: Hybrid work model that balances productive solo focus with vibrant hybrid collaboration. - **Total Rewards**: Competitive compensation, equity from day one, retirement matching, comprehensive family healthcare, enhanced parental support, and generous time off. - **Growth & Impact**: As a learning company, employee development and career progression are core to the culture. Employees get autonomy to own big projects that impact 29+ million users globally. - **Engineering Culture**: Focus on cutting-edge AI work, with roles like Staff Engineer (DevOps, Site Reliability) and Engineering Manager. Emphasis on delivering quality and owning high-impact decisions. ## Sources 1. [learnupon.com](https://www.learnupon.com/about/) 2. [careers.learnupon.com](https://careers.learnupon.com/) 3. [learnupon.com](https://www.learnupon.com/) 4. [boards.greenhouse.io](https://boards.greenhouse.io/learnupon) 5. [cbinsights.com](https://www.cbinsights.com/company/learnupon) ## Other roles at LearnUpon - [Financial Accountant](https://feeny.ai/job/financial-accountant-learnupon-dublin-ce44d2rapssz) — Dublin, Ireland - [Corporate Account Executive](https://feeny.ai/job/corporate-account-executive-learnupon-salt-lake-city-xrcbymjbdj6a) — Salt Lake City, UT - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-learnupon-salt-lake-city-pp59gb78nj8j) — Salt Lake City, UT - [Strategic Project Manager](https://feeny.ai/job/strategic-project-manager-learnupon-dublin-xzt209kyjnkh) — Dublin, Ireland - [Mid-Market Account Executive](https://feeny.ai/job/mid-market-account-executive-learnupon-salt-lake-city-2rr8p70130f9) — Salt Lake City, UT - [Director, Partnerships](https://feeny.ai/job/director-partnerships-learnupon-dublin-hqr7xta9rja9) — Dublin, Ireland - [Staff Engineer, DevOps](https://feeny.ai/job/staff-engineer-devops-learnupon-dublin-992eb6vqg0en) — Dublin, Ireland - [Staff Engineer, Site Reliability](https://feeny.ai/job/staff-engineer-site-reliability-learnupon-dublin-961p9fye6jqg) — Dublin, Ireland - [Customer Success Manager, Mid-Market](https://feeny.ai/job/customer-success-manager-mid-market-learnupon-salt-lake-city-215xgn59bcsj) — Salt Lake City, UT - [Product Designer (Maternity Cover)](https://feeny.ai/job/product-designer-maternity-cover-learnupon-belgrade-fr1cghwkstkg) — Belgrade, Serbia