---
title: 'Customer Success Manager - Enterprise at Suger.io'
canonical: 'https://feeny.ai/job/customer-success-manager-enterprise-suger-io-vancouver-z3wxk3tbeesb'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager - Enterprise at Suger.io

- **Company:** Suger.io
- **Location:** Vancouver, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/suger/de8f81f7-f16d-4449-b668-a3a54a1288bc

## Job description

First, What We’re Actually Doing

Suger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.

Today, we’re working 300 amazing customers, ranging from enterprises like Snowflake, Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.

This position will be on a hybrid model, 4 days per week in our Vancouver office at 321 Water St.

## Role Overview

We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving onboarding, adoption, engagement, and retention across the full customer lifecycle.

This is a full-cycle role — you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term relationships with key stakeholders. You'll work closely with Sales, Product, and Engineering to ensure customers are successful and identify opportunities to expand their use of Suger.

You'll play a critical role in shaping our enterprise CS motion, balancing high-touch customer engagement with scalable processes and proactive account management.

## What You'll Own

- Account Ownership
- Own a book of Enterprise accounts from kickoff through renewal
- Be the primary point of contact for your accounts via Slack and our customer ticketing system
- Drive customer health, adoption, and retention across your book of business
- Identify upsell and expansion opportunities; proactively flag at-risk accounts
- Ongoing Support & Success
- Serve as first responder for all inbound customer questions via Slack and our customer ticketing system
- Triage issues — resolve directly, loop in Product Support for bugs, or create Solutions Engineering requests in ClickUp
- Proactively introduce customers to new platform capabilities: funding portals, partner scoring, pipeline digests, automations
- Facilitate renewals and manage the renewal process in coordination with Account Management
- Maintain detailed account notes, implementation steps, and health tracking in our customer ticketing system
- Knowledge Management & Scaled CS
- Contribute to internal documentation, playbooks, and help center content
- Respond to async customer questions with clear, thorough written guidance
- Participate in team syncs, CS biweeklies, and product feedback sessions

Who We’re Looking For

- 3+ years in Customer Success, Account Management, or a related customer-facing role — ideally in B2B SaaS or cloud
- Experience managing enterprise customers and building relationships with multiple stakeholders
- Excellent written and verbal English communication skills
- Strong organizational and project management skills — able to manage complex customer relationships and implementations simultaneously
- Proactive and strategic in identifying customer needs, risks, and opportunities before they become issues
- Comfortable working cross-functionally with Sales, Product, and Engineering to solve customer needs

## Why join us

- Our salary range: CAD $100,000 - 120,000/year, depending on experience
- Competitive compensation and equity plan.
- Monthly office stipends for lunch and commute-related benefits
- Full healthcare benefits - extended health care, dental, vision, and life insurance
- High ownership and visibility across the company
- Work closely with experienced startup operators and leadership
- Top-notch team - You'll work with other top-tier talent, who have built large-scale enterprise SaaS products at top companies like Google, Meta, Microsoft, Salesforce, Confluent, Intuit, and more

## About Suger.io

## Company Overview
- **One-liner**: Suger is a Cloud GTM (go-to-market) platform that automates listing, selling, billing, and co-selling through major cloud marketplaces for software companies.
- **Entity Type**: Private (Series A funded)
- **Headquarters**: San Francisco, California, United States (with an office in Vancouver, Canada)
- **Founded**: 2022
- **Founders**: Jon Yoo (CEO) and Chengjun Yuan (CTO)

## Core Business
- **Primary industry**: Cloud marketplace automation / Cloud GTM (go-to-market) platform
- **Target customers**: B2B software companies (ISVs) of all sizes, from startups to enterprises, that sell through cloud marketplaces (AWS, Microsoft Azure, Google Cloud, Snowflake, Alibaba Cloud, Oracle)
- **Mission or purpose**: To eliminate the complexity of cloud marketplace go-to-market by unifying listings, transactions, billing, and co-sell into a single platform, enabling teams to focus on growth.

## Products & Services
- **Suger Platform (Cloud GTM Platform)**: A unified, API-first SaaS platform that connects to six cloud marketplaces (AWS, Microsoft, Google Cloud, Snowflake, Alibaba Cloud, Oracle). It provides:
  - **Marketplace Listings & Private Offers**: Quickly list products and create custom pricing/packaging without internal engineering resources.
  - **Co-Sell Automation**: Syncs with Salesforce and HubSpot, automates co-sell workflows (AWS ACE, Google Cloud Partner Network, Microsoft Partner Center), and uses AI to autofill fields and reduce manual entry by 80%.
  - **Billing & Metering**: Handles usage-based pricing, revenue recognition, and automated cloud disbursement sync to ERP/accounting software.
  - **Workflow Automation**: Drag-and-drop builder for triggers (e.g., Slack notifications, email, CRM updates) based on marketplace events.
  - **AI-Powered Insights**: Scores accounts with marketplace buyer intent signals, provides co-sell recommendations, and next-best-action guidance.
- **Integrations**: 25+ integrations including CRM (Salesforce, HubSpot), CPQ, communications, billing, accounting, data warehouse, file storage, IAM/SSO, etc.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding of ~$20M (breakdown: $2.5M seed led by Craft Ventures & Intel Capital in 2023, $1M pre-seed from Y Combinator, $15M Series A led by Threshold in March 2025) [suger.io/about/](https://www.suger.io/about/)
- **Annual Revenue**: Estimated $2M (per LinkedIn company data) [linkedin.com/company/suger-inc](https://www.linkedin.com/company/suger-inc)
- **Notable Investors/Partners**: Y Combinator, Intel Capital, Craft Ventures, Threshold Ventures. Named customers include Intel, Snowflake, Notion, Airtable, Webflow, Glean, ContentSquare, Fivetran (250+ ISV partners) [suger.io/](https://www.suger.io/)
- **Growth Signals**: 
  - 55 employees as of late 2025/early 2026 (+62.8% year-over-year headcount growth) [linkedin.com/company/suger-inc](https://www.linkedin.com/company/suger-inc)
  - $6B+ in total transactions managed on the platform [suger.io/](https://www.suger.io/)
  - 80% faster time-to-list on cloud marketplaces (5–10 business days to go live) [suger.io/about/](https://www.suger.io/about/)
  - Active job postings increasing 166.7% year-over-year (8 open positions) [linkedin.com/company/suger-inc](https://www.linkedin.com/company/suger-inc)

## Competitive Advantages
- **API-first, no-code integrations**: ISVs can connect to all six major cloud marketplaces without internal engineering resources, drastically reducing time-to-market (days vs months).
- **Single control plane**: Replaces the need to juggle multiple marketplace portals (AWS, Azure, GCP) for CPPOs, offers, and co-sell.
- **Deep CRM native integration**: Co-sell workflows built directly into Salesforce and HubSpot, eliminating manual data entry and portal switching.
- **Enterprise-grade security**: SOC 2 Type II, ISO/IEC 27001, and GDPR certified [suger.io/](https://www.suger.io/).
- **First-mover in a rapidly growing niche**: As cloud marketplace revenue becomes critical for B2B SaaS, Suger is the most comprehensive automation platform connecting all major marketplaces.

## Strategic Focus
- **Scaling the platform** to support more cloud marketplaces and deeper integrations (currently 6, with plans to expand).
- **AI-driven co-sell and insights**: Continuing to invest in AI to automate co-sell workflows and provide buyer intent scoring.
- **Growing enterprise customer base** (already serving companies like Intel, Snowflake, Notion, Fivetran) and expanding SMB segment.
- **Global team expansion**: Actively hiring across engineering, sales, customer success, and revenue operations, with a distributed team across the US, Canada, Brazil, UK, and China.

## Why Work Here
- **High-growth environment**: Company has grown headcount by over 60% YoY and is backed by top-tier VCs (Y Combinator, Craft, Threshold). Employees can expect rapid career development and ownership.
- **Remote-friendly with hybrid hubs**: Headquarters in San Francisco and an office in Vancouver; team is globally distributed across 6 countries. Many roles are hybrid (e.g., Customer Success Manager in Vancouver, Revenue Ops Manager in SF) [jobs.lever.co/suger](https://jobs.lever.co/suger).
- **Engineering culture**: API-first platform with modern tech stack; team includes experienced cloud and enterprise leaders. Active hiring for Senior Software Engineer (Solutions) and Senior/Staff Product Designer.
- **Customer impact**: Work directly with leading SaaS companies (Notion, Airtable, Webflow, Fivetran) and help them unlock marketplace revenue.
- **Perks & culture**: Not explicitly listed, but as a YC-backed startup, expect a fast-paced, collaborative culture with opportunities to shape the product and processes. G2 5-star rating suggests strong customer satisfaction.

## Sources
1. [suger.io/about/](https://www.suger.io/about/)
2. [suger.io/](https://www.suger.io/)
3. [linkedin.com/company/suger-inc](https://www.linkedin.com/company/suger-inc)
4. [jobs.lever.co/suger](https://jobs.lever.co/suger)
5. [suger.io/careers/](https://www.suger.io/careers/)

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