--- title: 'Customer Success Manager, Enterprise - Unity at Onit, Inc.' canonical: 'https://feeny.ai/job/customer-success-manager-enterprise-unity-onit-inc-united-states-9bj48jyxnt20' type: 'job' last_seen: '2026-09-11' --- # Customer Success Manager, Enterprise - Unity at Onit, Inc. - **Company:** Onit, Inc. - **Location:** United States - **Compensation:** $93k–$115k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/onit/c092c3e5-4986-40a0-8dd0-da63998679b9 ## Job description About Onit: We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech. If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you. Key Responsibilities: Customer Success and Retention - Owns success strategy for customers in segment, ensuring client satisfaction, retention, and growth. - Identifies risks to customer health, proactively design mitigation strategies, and drive engagement. - Acts as a trusted partner and advocate for accounts, building strong relationships with client stakeholders. Product Expertise and Adoption - Drives product adoption through scalable programs and training sessions for stakeholders. - Serves as a thought partner and product champion, guiding customers in maximizing value from Onit. - Proactively takes ownership of problem-solving for customers and internal stakeholders. Thought Leadership and Advisor - Serves as a strategic advisor to customers, providing insights on industry trends, best practices, and emerging optimizations to help them maximize value. - Acts as a trusted thought leader, influencing customer strategy and internal innovation by translating real-world business challenges into actionable product and process recommendations. Operational Excellence - Develops and shares best practices to improve quality, efficiency, and effectiveness of processes. - Collaborates cross-functionally with internal teams to deliver seamless experiences. - Demonstrates flexibility in supporting scalable programs while maintaining a personalized approach. Training & Coaching - Assists team by helping onboard new hires and interviewing candidates. - Demonstrates senior-level accountability and sets the bar for technical excellence. Qualifications and Skills: Required Qualifications - 5+ years of professional experience in Customer Success, Account Management, or Implementation. - Background in Consulting or Software (Legal Software is a plus). - Strong understanding of SaaS business models and metrics. - Startup Experience working within a small Customer Success Org. - Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case). ## Preferred Qualifications - Bachelor's Degree - Strong understanding of SaaS business models and metrics. At Onit, we’re committed to offering fair and competitive compensation. In addition to base pay, associates are eligible for an annual discretionary bonus. The final base salary you receive will reflect factors such as your skills, education, experience, and work location. Benefits & Perks That Support You: Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond: Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best.  Employees on our HDHP plan also receive employer contribution to the HSA. Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions. Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually. Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers.  Onit also offers surrogacy and adoption reimbursement. Income Protection: 100% employer-paid life and disability insurance. Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance. Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA. Community Engagement: One paid volunteer day each year to give back to the community. Our Commitment to Applicants We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for. This position will remain open for applications for 7 calendar days from the posting date. ## About Onit, Inc. ## Company Overview - **One-liner**: Onit is an AI-native legal operations platform that helps legal and compliance teams manage workflows, contracts, matters, and spend. - **Entity Type**: Private (late‑stage; $216.6M total funding over 11 rounds) - **Headquarters**: Atlanta, Georgia, United States - **Founded**: 2009 (company site) – some sources list 2011 (LinkedIn); conflicting reports exist. - **Founders**: Not publicly disclosed ## Core Business - **Primary Industry**: Legal technology (legal operations software) - **Target Customers**: B2B, primarily legal and compliance departments in enterprise, Fortune 500, and high‑growth companies - **Mission / Purpose**: To give legal teams the freedom, flexibility, and technology to run their departments on their own terms, transforming legal business processes with purpose‑built, AI‑native solutions. ## Products & Services - **Enterprise Legal Management (ELM)**: Full‑lifecycle matter, spend, and vendor management – SaaS platform - **Contract Lifecycle Management (CLM)**: AI‑powered contract creation, review, negotiation, and storage - **Intake & Workfloow Automation**: Configurable service‑request portals and approval chains - **AI Agents & Assistant**: Generative‑AI tools that automate contract redlining, clause policy checks, and answers from corporate policies All products are unified under a single, adaptable framework. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Annual revenue ~$78.3M (LinkedIn estimate) – note: this is a third‑party estimate, not official. - **Total Funding**: $216.6M (11 rounds; latest round not specified) - **Notable Investors / Partners**: Not disclosed in available sources (investor names not found) - **Growth Signals**: 3,000+ customers worldwide; 389 employees (+13.3% YoY); LinkedIn followers 63,694 (+50.3% YoY); multiple acquisitions; rapid scaling of AI‑native products. ## Competitive Advantages - **AI‑native Architecture**: Built from the ground up to leverage AI, not bolted‑on. - **Domain Expertise**: Created by legal professionals for legal teams – deep understanding of legal workfloows. - **Configurability**: Highly adaptable platform that allows legal departments to shape the software to their processes. - **Scale & Trust**: Trusted by over 3,000 customers including Fortune 500 enterprises – demonstrated retention and market penetration. ## Strategic Focus - **AI‑First Innovation**: Continuing to embed AI agents and generative capabilities across the platform. - **Acquisitions**: Using M&A to broaden product portfolio and accelerate growth. - **Global Expansion**: Growing presence in key regions (New Zealand, Ukaine, Uk, India) while maintaining a remote‑first culture. - **Customer Success**: Deepening relationships and driving value through automation and insights. ## Why Work Here - **Culture Highlights**: Recognized as a *Most Loved Workplace*; values include Customers First, Purposeful Innovation, Win as One, and Intentional Growth. - **Remote / Hybrid**: Remote work is embraced, monitored by performance not micro‑management. Office hubs in Atlanta, Pune, New Zealand, Ukaine, and United Kingdom. - **Benefits**: - 24‑wekks paid leave for all new parents (adoption/surrogacy included) from Day 1 - Company‑wide bonus plans (minimum 6% for all levels) - Quarterly performance reviews focused on growth dialogue - Multiple internal collaboration platforms (AwardCo, The Wave, intranet, townhalls, AMAs) - **Engineering Culture**: Emphasis on modern tech stack (Microsoft‑centric, Python, Ruby on Rails), AI engineering roles visible – Senior AI Engineer, Lead Software Engineer – Python, AI Engineer, Senior Software Engineer – RoR. ## Sources 1. [onit.com/careers](https://www.onit.com/careers/); culture, benefits, and values 2. [onit.com/about](https://www.onit.com/about-onit/); company overview, history, mission, products 3. [linkedin.com/company/onit](https://www.linkedin.com/company/onit/); employee count, revenue estimate, founding year, funding 4. [mostlovedworkplace.com/companies/onit](https://mostlovedworkplace.com/companies/onit/); benefits, remote policy, values, awards 5. [onit.com/leadership](https://www.onit.com/leadership/); leadership mention (Farlekas) ## Other roles at Onit, Inc. - [Senior Revenue Accountant](https://feeny.ai/job/senior-revenue-accountant-onit-inc-united-states-kt1322bkway5) — United States - [Assistant Controller](https://feeny.ai/job/assistant-controller-onit-inc-united-states-a4anckepmtj6) — United States - [Implementation Manager](https://feeny.ai/job/implementation-manager-onit-inc-pune-4pngdedgn0h8) — Pune, India - [Knowledge Base Analyst](https://feeny.ai/job/knowledge-base-analyst-onit-inc-pune-ar31359zkase) — Pune, India - [Senior Software Engineer - RoR (Fullstack)](https://feeny.ai/job/senior-software-engineer-ror-fullstack-onit-inc-pune-v357zgdp7h6r) — Pune, India - [Mid-Market Customer Success Manager](https://feeny.ai/job/mid-market-customer-success-manager-onit-inc-united-states-s58ks0szkfss) — United States - [Senior Software Engineer - RoR](https://feeny.ai/job/senior-software-engineer-ror-onit-inc-pune-s89nsbsbtpr6) — Pune, India - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-onit-inc-atlanta-1qkpepv6srr5) — Atlanta, GA