---
title: 'Customer success manager, enterprise at Watershed'
canonical: 'https://feeny.ai/job/customer-success-manager-enterprise-watershed-london-pn9mqcex40wf'
type: 'job'
last_seen: '2026-09-11'
---

# Customer success manager, enterprise at Watershed

- **Company:** Watershed
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-06-08
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/watershed/a9954f15-eee8-438c-9a1f-31c1e428e968/application

**Skills:** SaaS, Enterprise Customer Success, EMEA Market Knowledge, Project Management, Carbon Footprint Analysis, Climate Reporting

> Watershed is seeking a Customer Success Manager in London to manage enterprise client relationships in the EMEA region. The role involves guiding customers through climate reporting, product onboarding, and strategic planning to drive retention and value.

## Job description

## About Watershed

[Watershed](https://watershed.com/) is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!

## The role

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed’s offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed’s broader teams to accomplish this. We are looking for this hire to be based in our HQ in London. You will:

- Be responsible for the end-to-end experience of our customers in the EMEA region.
- Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans.
- Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business.
- Become deeply familiar with your customers’ businesses and climate — You'll educate your customers on the space and will help them hit milestones along their climate journey.
- Help customers understand and use Watershed’s carbon marketplace — integrating carbon removal into their climate plans.

To be successful in this role you:

- Will have 5+ years of relevant CSM experience, in a SaaS organisation working with Enterprise Customers.
- Proven success working within the EMEA market.
- Have a track record of success building relationships at an executive level.
- Ask the right questions to understand people’s underlying needs and can work with sales, product, and services teams to deliver on those.
- Have excellent communication skills, both written and verbal.
- Are extremely organised — you're able to balance many moving pieces across the various customers in your portfolio, and have a proven project management track record.
- Enjoy learning new things. You’re excited by the challenge of learning a new space.
- Are excited to join a startup and are ready to take responsibility for building a function from the ground up.
- The role may include up to 10%+ travel.

Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.

What’s the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.

What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.

## About Watershed

## Company Overview
- **One-liner**: Watershed provides an enterprise sustainability platform that helps companies measure, report, and reduce their environmental impact using AI-driven data and analytics.
- **Entity Type**: Private (Series C, February 2024)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Not publicly listed on the provided sources (co-founders include Christiana Figueres as advisor, but founders not named in search results; likely Taylor Francis, Avi Itskovich, and Christian Anderson based on industry knowledge – but since not in sources, we state "Not publicly disclosed in provided materials").

## Core Business
- **Primary industry**: Climate Data and Analytics / Enterprise Sustainability Software
- **Target customers**: B2B – large enterprises, financial institutions, private equity firms, and professional services companies
- **Mission**: Accelerate the climate economy by giving companies the tools to accurately measure, report, and reduce their environmental impacts. Near-term goal: help customers reduce or remove 500 megatonnes of CO₂e per year by 2030 (≈1% of annual global emissions).

## Products & Services
- **Watershed Platform (Measure, Report, Act)**:
  - **Measure**: AI-powered emissions measurement with a library of 500,000+ emissions factors, benchmarks, and methodologies. Supports carbon, water, and land use impact.
  - **Report**: Automated ESG reporting across frameworks (e.g., CDP, GRI, TCFD) with AI drafting, peer benchmarks, full data lineage, and review workflows.
  - **Act**: Decarbonization analysis, supply chain engagement, and a marketplace for vetted carbon removal and clean power projects.
- **Watershed AI**: Purpose-built AI agents for data cleaning, analysis, and report drafting, designed to accelerate sustainability workflows (e.g., 80% faster data cleaning).
- **Cornerstone Sustainability Data Initiative**: Open-source sustainability data collaboration with ERG and Stanford Doerr School of Sustainability.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (most recent round: Series C, February 2024; total funding $268.2M per LinkedIn estimates)
- **Key Metric**: Annual revenue estimated at $17.0M (source: LinkedIn company data, third-party estimate); total funding $268.2M across 5 rounds
- **Notable Investors/Partners**: Sequoia Capital, Kleiner Perkins, Greenoaks; advisors include Christiana Figueres and Al Gore. Customers: Airbnb, Spotify, FedEx, Visa, Dr. Martens, four of the top six US banks, six of the top 10 private equity firms (e.g., Carlyle).
- **Growth Signals**:
  - Headcount ~373–400 (10% YoY growth per LinkedIn)
  - Job postings up 308% year-over-year (LinkedIn)
  - Named a leader in the 2026 Verdantix Green Quadrant for Enterprise Carbon Management
  - Designated as CDP accredited global gold software solutions provider
  - Offices in San Francisco, London, New York, Sydney, Paris, Berlin, Mexico City

## Competitive Advantages
- **Comprehensive AI platform**: Combines measurement, reporting, and action with purpose-built AI agents, not just a carbon calculator.
- **Deep domain expertise**: In-house science, policy, and finance advisory groups; contributions to industry technical working groups.
- **Trusted by top enterprises**: Serves leading brands and financial institutions, giving credibility and scale.
- **Open data initiative**: Cornerstone Sustainability Data Initiative provides free, high-quality sustainability data, reinforcing thought leadership.
- **Investor backing**: Strong support from top-tier VCs and climate leaders.

## Strategic Focus
- **Near-term**: Achieve 500 Mt CO₂e reduction/removal by 2030.
- **Product expansion**: Deepening AI capabilities (AI agents, automated reporting), expanding supply chain data products, and supporting regulatory compliance (evolving frameworks).
- **Global reach**: Growing presence in Europe, Australia, and Latin America (new office in Mexico City).
- **Customer success**: Focus on enabling customers to decarbonize portfolios, meet net-zero goals, and generate business value from sustainability.

## Why Work Here
- **Mission-driven culture**: Employees are motivated by tangible climate impact – the company measures success in megatonnes reduced, not just profit.
- **Ownership and autonomy**: “Take ownership” is a core value; employees are empowered to solve problems independently.
- **Customer obsession**: All decisions center on customer decarbonization goals.
- **Diversity & inclusion**: Explicit commitment to designing recruiting, culture, and company to provide opportunities to people of all backgrounds.
- **Remote/hybrid flexibility**: Many roles are remote within the US and Europe; offices in multiple global hubs. Hybrid likely in office locations.
- **Engineering culture**: Strong engineering team with roles in AI, platform, infrastructure; talent sourced from Stripe, Airbnb, Google, Meta; alumni go to OpenAI, Anthropic, etc.
- **Learning environment**: Not everyone joins as a climate expert; the company values willingness to learn about the climate ecosystem.
- **Perks**: Not detailed in sources, but emphasis on “intensity and care” and having fun while doing important work.

## Sources
1. [Watershed About Page](https://watershed.com/about-us)
2. [Watershed Homepage](https://watershed.com/)
3. [Watershed Careers Page](https://watershed.com/careers)
4. [Working at Watershed](https://watershed.com/inside/working-at-watershed)
5. [Watershed LinkedIn](https://www.linkedin.com/company/watershedclimate)

## Other roles at Watershed

- [Service delivery manager](https://feeny.ai/job/service-delivery-manager-watershed-new-york-nss1t5ypxayv) — New York, NY
- [Senior sustainability advisor (Engagement manager - Jr. partner level)](https://feeny.ai/job/senior-sustainability-advisor-engagement-manager-jr-partner-level-watershed-3hq7agp2nq9v) — London, United Kingdom
- [Accounting Manager - Revenue & Capitalized Costs](https://feeny.ai/job/accounting-manager-revenue-capitalized-costs-watershed-mexico-city-g29q08axedez) — Mexico City, Mexico
- [Account executive enterprise, central europe](https://feeny.ai/job/account-executive-enterprise-central-europe-watershed-berlin-y4fwy5ngfg8t) — Berlin, Germany
- [Content marketer](https://feeny.ai/job/content-marketer-watershed-san-francisco-1nwc9vctqrzm) — San Francisco, CA
- [Account executive, enterprise, northern Europe](https://feeny.ai/job/account-executive-enterprise-northern-europe-watershed-london-h968zzpcd252) — London, United Kingdom
- [Global head of solutions](https://feeny.ai/job/global-head-of-solutions-watershed-san-francisco-9ef44mkdkacz) — San Francisco, CA
- [Senior product engineer](https://feeny.ai/job/senior-product-engineer-watershed-new-york-s2jg748qhrxy) — New York, NY
- [Manager, Customer Data Services](https://feeny.ai/job/manager-customer-data-services-watershed-mexico-city-694ftydb65e4) — Mexico City, Mexico
- [Software engineer, full-stack](https://feeny.ai/job/software-engineer-full-stack-watershed-new-york-1xtzgbkkm77s) — New York, NY