---
title: 'Customer Success Manager, Enterprise at Yext'
canonical: 'https://feeny.ai/job/customer-success-manager-enterprise-yext-new-york-008bxz5k67m4'
type: 'job'
last_seen: '2026-10-13'
---

# Customer Success Manager, Enterprise at Yext

- **Company:** Yext
- **Location:** New York, NY
- **Compensation:** $80k–$157k
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/yext/jobs/8046381

## Job description

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit [yext.com](http://yext.com).

We are looking for a Customer Success Manager (CSM) who operates as a consultant and strategic advisor in an environment where AI is fundamentally reshaping digital marketing and how brands are discovered.

This role goes beyond managing accounts. It requires the analytical depth to drive measurable outcomes and the ability to guide customers through an increasingly fragmented, AI-driven search landscape. You will be expected to use AI as a core part of how you work, leveraging it to analyze data, generate insights, and help customers understand and adapt to how AI is changing visibility, discovery, and engagement.

At Yext, our CSMs combine a strong commercial mindset with curiosity, judgment, and the ability to ask the right questions to solve complex problems. We are looking for rapid learners who can translate data and emerging trends into clear strategy, and help our customers navigate and win  in a continuously evolving digital ecosystem.

## What You’ll Do

- Manage a portfolio of customers with a focus on retention, expansion, and adoption
- Align Yext capabilities to customer business goals and measurable outcomes
- Lead consultative conversations with customer stakeholders, including executives
- Guide customers through changes in digital marketing, including AI search and search fragmentation
- Translate complex topics into clear, actionable business recommendations
- Analyze customer performance data to identify risks, opportunities, and growth paths
- Use insights to influence customer strategy and decision-making
- Translate market and competitive insights into actionable recommendations
- Use AI tools to analyze data, generate insights, and improve execution
- Apply AI not as an add-on, but as a core part of how work is done
- Drive adoption of new features, maintain a strong feedback loop, and act as a customer advocate internally
- Identify expansion opportunities based on customer needs and performance data and partner with Sales and Solution Engineering to drive upsell and cross-sell
- Contribute to commercial conversations with strong business context
- Anticipate potential risks early and take preemptive action to mitigate them
- Lead escalations and recovery strategies
- Collaborate with Sales on renewal strategy and planning
- Provide accurate renewal forecasts
- Operate with strong situational awareness and judgment
- Stay current on SEO, local search, AI search, and digital marketing trends
- Understand how competitors position and sell

## Experience

- BA/BS degree in Business, Marketing, Economics, Computer Science, Data Analytics, or a related field
- 5+ years in a customer-facing role (CSM, consulting, sales, account management or similar)
- Experience managing customer relationships or a book of business
- Background in digital marketing, SEO, local search, or related fields strongly preferred
- Strong ability to analyze performance data and present a clear value narrative to stakeholders
- Experience with SaaS GTM models, renewals, and retention strategies
- Proven ability to manage a portfolio with strong retention and predictability
- Consulting experience is a plus, particularly in digital marketing, digital presence, or SEO practices (e.g., Accenture Song, Deloitte Digital, or similar)
- Commercial or account growth experience is a plus

Core Capabilities

- Strong curiosity and ability to learn quickly in a rapidly evolving environment
- Ability to absorb new concepts and apply them in real situations
- Keeps pace with rapid changes in AI, search, and digital marketing
- Strong data analysis skills and ability to generate meaningful insights
- Ability to translate data into strategy and recommendations
- Experience working with analytics, dashboards, or performance metrics
- Comfort using AI tools to improve workflows, analysis, and output
- Ability to move beyond basic use cases and apply AI to real business problems
- Willingness to experiment and continuously improve how work is done
- Strong consultative and strategic thinking skills
- Ability to guide customers beyond product usage toward business outcomes
- Strong problem framing and solution development
- Commercial mindset with understanding of how marketing drives revenue and growth
- Ability to identify expansion opportunities
- Strong ownership of account performance
- Strong executive communication skills
- Ability to simplify complex topics into clear, compelling narratives
- Ability to influence stakeholders without authority
- Proactive, accountable, and decisive
- Comfortable operating in ambiguity
- Strong escalation management and decision-making skills

## #LI-JS2

Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for variable pay programs based on performance relative to goals and targets.

Annual Base Pay Range $80,100—$157,000 USD

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete [this form](https://docs.google.com/forms/d/e/1FAIpQLSexIHU2ZCgSpcOcz5DHaL9Eyk0GIqz-AqdbgbdV8ImC74qkWA/viewform?usp=sf_link).

Security Alert

All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to security@yext.com.

## About Yext

## Company Overview
- **One-liner**: Yext provides an enterprise agentic marketing platform that helps multi-location brands manage and distribute verified business data and content across search engines, directories, social platforms, LLMs, and AI agents.
- **Entity Type**: Public (NYSE: YEXT)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2006
- **Founders**: Howard Lerman, Brian Distelburger, and Brent Metz

## Core Business
- **Primary industry**: Digital presence management / Enterprise marketing technology (MarTech)
- **Target customers**: Enterprise brands with multiple physical locations (e.g., retail, hospitality, healthcare, financial services) – B2B, Enterprise
- **Mission or purpose statement**: “To help brands show up accurately and confidently everywhere customers search” (paraphrased from [yext.com/about](https://www.yext.com/about))

## Products & Services
- **Yext Knowledge Graph**: A central, verified source of truth for every location’s data (hours, services, attributes) that powers all downstream distribution.  
- **Content Generation Agents**: AI-powered agents that create on-brand local pages, social posts, review responses, and email campaigns.  
- **Distribution Agents**: Syndicate content in real time to LLMs, directories, maps, social platforms, and review sites – without aggregator delays.  
- **Scout**: AI analytics that analyze over 10 billion signals monthly across four AI models to identify where and why brands are losing customers.  
- **Developer Platform**: APIs and custom workflow tools to build custom agents and integrate Yext with internal systems.  
- **Listings, Pages, Reviews, Chat, Analytics** – foundational modules for managing digital presence (legacy products now folded into the agentic platform).

All described on [yext.com/index.html](https://www.yext.com/index.html) and [yext.com/about](https://www.yext.com/about)

## Market Standing
- **Valuation/Market Cap**: $922.3 million (as of mid-2025, per LinkedIn data in search results)
- **Key Metric**: Annual Revenue $446.6 million (same source)
- **Notable Investors/Partners**: Yext went public in 2017 on NYSE; notable board includes Michael Walrath (Chair & CEO). No current investor list provided, but IPO was a major milestone. Partners include major brands managing over 4 million locations worldwide.
- **Growth Signals**:
  - Headcount grew 8.5% YoY to 1,007 employees (LinkedIn data in search results)
  - Over 20% of hires in 2024 were internal (career page)
  - Presence in 32 countries with offices in New York, Budapest, Hyderabad, London, Paris, and Washington D.C.
  - Trusted by brands managing 4M+ locations globally

## Competitive Advantages
- **Verified Data Infrastructure**: Yext’s Knowledge Graph is the single source of verified location data, eliminating aggregator delays and inaccuracies.
- **Agentic Marketing Platform**: First-mover in delivering an integrated platform that combines content generation, distribution, and AI performance analytics specifically for multi-location enterprises.
- **Direct Publisher Network**: Content is distributed directly to LLMs, maps, and social platforms without going through aggregators, ensuring speed and consistency.
- **10 Billion Signals Analyzed Monthly**: Scout’s data intelligence provides granular visibility into customer behavior across digital touchpoints.

## Strategic Focus
- **Agentic Marketing**: Yext is betting its future on “agentic” AI – building the infrastructure for brands to manage how AI models and agents discover and present their information. This is the core of the current platform rebrand.
- **Global Expansion**: Offices in EMEA, APAC, and North America; hiring in multiple regions.
- **Product Innovation**: Continued investment in AI, APIs, and custom workflow capabilities to allow enterprises to build proprietary agents on Yext’s foundation.

## Why Work Here
- **Culture & Values**: Emphasizes Customer Centricity, One Team (collaboration), Impact-Driven, and Constructive Candor – open communication and challenging ideas are encouraged.
- **Hybrid Work Model**: Employees work in a hybrid model with offices in major global cities; flexibility to work remotely with periodic in-person connection.
- **Career Growth**: Internal mobility is a priority – over 20% of 2024 hires were from within. Upward Mobility program supports exploring new roles and skills.
- **Benefits**: Comprehensive health insurance (medical, dental, vision), paid parental leave, 401k with match, equity, commuter benefits. Unique perks include free Calm subscription, monthly ClassPass credits, flexible vacation, paid holidays, and sick days.
- **Transparency**: Leadership communicates through newsletters, quarterly company-wide meetings, and post-earnings breakdowns.
- **Engineering & Product Culture**: Strong emphasis on AI and platform development; roles include Platform Consultants, NetSuite Senior Developer, Product Manager, etc. (based on open positions).
- **Overall Employee Rating**: 3.7/5.0 on LinkedIn (956 reviews) – Work-Life: 4.1, Compensation: 3.8, Culture: 3.8, Career: 3.6.

## Sources
1. [yext.com/careers](https://www.yext.com/careers)
2. [yext.com/index.html](https://www.yext.com/index.html)
3. [yext.com/about](https://www.yext.com/about)
4. [linkedin.com/company/yext](https://www.linkedin.com/company/yext)
5. [yext.com/careers/open-positions](https://www.yext.com/careers/open-positions)

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