---
title: 'Customer Success Manager at Epidemic Sound'
canonical: 'https://feeny.ai/job/customer-success-manager-epidemic-sound-stockholm-bhd90gt1ek1c'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Success Manager at Epidemic Sound

- **Company:** Epidemic Sound
- **Location:** Stockholm, Sweden
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/epidemic-sound/651218f8-4e30-4271-8a67-13d672e89b5c

## Job description

Join our global force of 400+ innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us, and let the world feel your work.

As a Customer Success Manager, you will play a crucial role in nurturing and growing Epidemic Sound’s existing B2B business in the Nordics region. Your role will be to retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises. By building trusted partnerships and executing measurable success plans tailored to your specific clients, you directly secure organizational revenue and expand our brand's global footprint. You will join a dynamic commercial team reporting directly to the regional Head of Customer Success, working alongside cross-functional peers who value proactive initiative and creative problem-solving. In this position, you will collaborate closely with sales, product & tech, music, and marketing teams to act as the true voice of our strategic B2B customers internally.

## Your key responsibilities include

- Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your assigned portfolio.
- Identify new upsell and expansion business opportunities and collaborate with your Growth Manager to consultatively scale accounts over time.
- Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for accounts flagged with churn risk.
- Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem.
- Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.

## Requirements

- 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS or media industries.
- Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
- Track record of leading multi-team rollouts and turning around adoption when it stalls.
- Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk.

It would also be music to our ears if you have

- Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.

## Equal opportunity employer

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.

Application Ready to make the world feel your work? Please apply, in English.

## About Epidemic Sound

## Company Overview
- **One-liner**: Epidemic Sound is a Stockholm-based soundtracking platform that provides a fully licensed, 100% IP-owned catalog of music and sound effects for content creators, brands, and broadcasters.
- **Entity Type**: Private (Unicorn status, last known funding round in 2022)
- **Headquarters**: Stockholm, Sweden
- **Founded**: 2009
- **Founders**: David Stenmarck, David Noppa, and Hjalmar Winbladh

## Core Business
- **Primary industry**: Music licensing, audio technology, creator economy
- **Target customers**: B2B and B2C — individual content creators (YouTubers, TikTokers), production companies, broadcasters, global brands, and enterprises
- **Mission**: To soundtrack the world — making music and sound effects effortless to find, use, and license, while creating fair opportunities for artists.

## Products & Services
- **Epidemic Sound Platform**: A subscription-based catalog of over 50,000 music tracks and 200,000 Hollywood-grade sound effects, all 100% IP-owned and globally cleared. Users can add music to videos without copyright claims, hidden fees, or takedowns.
- **AI-Powered Tools**: Includes Soundmatch (AI-powered search), Studio, Adapt, Assistant, and Voices — AI-enhanced workflows for faster, smarter soundtracking.
- **Integrations & Plugins**: Native plugins for Adobe Premiere Pro and DaVinci Resolve, plus integrations with Canva, TikTok, and YouTube.
- **Soundly (Acquired 2024)**: A leading sound effects platform, now integrated into Epidemic Sound’s ecosystem.
- **Enterprise & Broadcast Services**: Audiovisual licensing solutions for production companies, broadcasters, and global brands.

## Market Standing
- **Valuation/Market Cap**: Achieved Unicorn status in 2022 after an investment round led by EQT Growth and Blackstone Growth. Exact current valuation not publicly disclosed.
- **Key Metric**: Net sales grew 29% in 2024; the company became cash-flow positive for the first time in 2024. Music is heard over 3 billion times daily on YouTube and TikTok.
- **Notable Investors/Partners**: EQT Growth, Blackstone Growth, Alecta, AMF, TIN Fonder, Creandum. Partners include TikTok, Adobe, Canva, and DaVinci Resolve.
- **Growth Signals**: Acquired Soundly (leading sound effects platform) in 2024; signed artist mentors Johnny Marr and Richie Hawtin; recognized by Financial Times as one of Europe’s long-term growth champions 2025; 29% net sales growth in 2024; cash-flow positive for the first time in 2024.

## Competitive Advantages
- **100% IP-Owned Catalog**: Epidemic Sound is the only company in this space that fully owns its music, with zero affiliate tracks — meaning no copyright claims or takedowns for users.
- **Scale & Reach**: Music is heard over 3 billion times daily on YouTube and TikTok; 1.6 billion monthly plays on music streaming platforms.
- **Artist-First Model**: Pays artists upfront ($1,500–$8,000 per track), splits streaming royalties 50/50, and offers quarterly performance bonuses — attracting top-tier talent like Johnny Marr, Richie Hawtin, and Jordin Sparks.
- **AI-Integrated Platform**: AI is built into the core product (Soundmatch, Studio, Adapt, Assistant, Voices), not layered on top, giving users faster, smarter workflows.

## Strategic Focus
- **AI & Innovation**: Deepening AI integration across the platform to enhance creator workflows while maintaining transparency and fair artist compensation.
- **Global Expansion**: Growing presence across offices in Stockholm, London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul.
- **Enterprise & Brand Growth**: Expanding enterprise sales and partnerships with broadcasters, production companies, and global brands.
- **Artist Ecosystem**: Continuing to sign high-profile artists and mentors, and maintaining a 50/50 royalty split model to attract and retain top musical talent.

## Why Work Here
- **Culture & Values**: Described as a "people-first organization" with a startup mentality inside an industry leader. Core values: "Rebel Without a Pause," "Let’s Celebrate," "Be a Force for Good," "Come Together."
- **Work Model**: Hybrid workspace — employees engage in a combination of remote and on-site work. Offices in Stockholm, London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul.
- **Perks & Benefits**: Six weeks of paid vacation for all full-time employees globally; yearly wellness grant; generous parental leave top-up; competitive pensions; insurance with free counseling services; gym discount; weekly running club; covered bike parking with showers.
- **Engineering Culture**: Annual Hack Week where tech teams block five full days for innovation and collaboration; 250+ product and tech employees; emphasis on blending human creativity with AI.
- **Recognition**: Great Place to Work certified (two consecutive years); Financial Times Europe’s Long-Term Growth Champions 2025.

## Sources
1. [Epidemic Sound Careers Page](https://www.epidemicsound.com/careers/)
2. [Epidemic Sound Corporate - About Us](https://corporate.epidemicsound.com/about-us/this-is-epidemic-sound/)
3. [Epidemic Sound Annual Report 2024 (PDF)](https://corporate.epidemicsound.com/files/Main/21928/4132587/epidemic-sound-annual-report-2024.pdf)
4. [Built In - Epidemic Sound Careers & Perks](https://builtin.com/company/epidemic-sound)
5. [LinkedIn - Epidemic Sound](https://www.linkedin.com/company/epidemic-sound)

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