--- title: 'Customer Success Manager (Europe) at AppFollow' canonical: 'https://feeny.ai/job/customer-success-manager-europe-appfollow-europe-qge05q50qtby' type: 'job' last_seen: '2026-09-12' --- # Customer Success Manager (Europe) at AppFollow - **Company:** AppFollow - **Location:** Europe - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-12 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/appfollow/6f640e79-7e84-4018-b368-ef30b6540c59 ## Job description Customer Success Manager - Enterprise Location: Remote (Europe) Department: Customer Success Reports to: Head of Customer Success About AppFollow: AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers. We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow. What You’ll Do: Manage a portfolio of Enterprise customers, ensuring high retention and growth. Understand customers’ business needs, goals, and KPIs to drive measurable value. Lead onboarding sessions and act as a trusted advisor for long-term success. Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities. Collaborate cross-functionally to secure renewals and drive expansion. Work with Product and Engineering teams to ensure AppFollow is effectively configured. Share best practices to help customers maximize value. Highlight customer successes by collaborating with Marketing on case studies. What We’re Looking For: 3–5+ years of experience as a Customer Success Manager. Fluent in English and Russian; any additional language is a plus. Proven track record with enterprise-level customers. Excellent communication and interpersonal skills, including C-suite engagement. Highly organized, proactive, and able to manage a large account portfolio. Strong product knowledge; able to translate technical features into business value. Experience leading customer advisory boards or product feedback sessions. Customer-focused, empathetic, and detail-oriented. Confident communicator, written and verbal. Able to prioritize, multitask, and collaborate cross-functionally. Problem-solver with a passion for building long-term relationships. Team management experience is a plus. Success in This Role Means: Increased feature adoption across accounts. Improved customer health scores. Higher NRR through reduced churn and expansion. Proactive risk identification and resolution. Why Join AppFollow: Work in a growing, global SaaS company focused on customer success. Collaborate with a diverse, remote-first team. Make a direct impact on retention and satisfaction. Own strategic programs that scale success across thousands of customers. Participate in our employee stock option program—everyone has a stake in our success. If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you! ## About AppFollow ## Company Overview - **One-liner**: AppFollow provides an AI-powered reputation management and app store optimization (ASO) platform that helps businesses monitor, analyze, and respond to user feedback across app stores and review sites. - **Entity Type**: Private – Series A funded - **Headquarters**: Helsinki, Finland - **Founded**: 2015 - **Founders**: Anatoly Sharifulin (CEO), Pavel Vlasov (CTO), Eugene Kruglov (COO) ## Core Business - **Primary industry/industries**: Mobile app ecosystem, SaaS, AI-driven customer feedback management, ASO (App Store Optimization) - **Target customers**: B2B – app developers, product teams, customer support, marketing, and enterprise teams in gaming, finance, e-commerce, and other verticals - **Mission/purpose**: Help businesses hear the voice of their customers everywhere – turning user feedback into measurable results like higher ratings, better conversion, and organic growth. ## Products & Services - **AppFollow Platform (AI-Powered Reputation Management)**: Centralized inbox for reviews and feedback from Google Play, App Store, Mac App Store, Microsoft Store, Samsung Galaxy Store, Huawei AppGallery, Trustpilot, Steam, and more. Features include AI semantic analysis, sentiment tracking, auto-tagging, AI-generated responses, and workflow automation. - **ASO Tools**: Keyword tracking, competitor monitoring, ranking analytics, and market intelligence to improve organic visibility and conversion rates. - **AI Agentic Workflows**: Automated reply generation in brand voice, spam detection, and alerting via Slack, Zendesk, Tableau, webhooks, etc. - **AppFollow MCP & AI Toolkit**: API and no-code access to app reviews, ratings, and ASO data for custom analysis workflows. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Annual Revenue of $5M (latest year); Total funding of ~$6.1M (Pre-seed, Seed, Series A); 65 employees (+9% YoY). - **Notable Investors/Partners**: Investors include Vendep Capital (Seed lead), Nauta Capital (Series A lead); customers include Easy Brain, Wargaming, Lazada, G5, Gameloft, Indeed, Standard Bank, Opera. Partners include App Store Connect, Google Play Console, Trustpilot, Steam, Zendesk, Slack. - **Growth Signals**: 215K+ users, 100K+ tracked apps, 300M+ analyzed reviews, 12M+ replies sent, 450+ hours saved per client via AI (claimed). Remote-first with 60+ people across 25 countries. ## Competitive Advantages - All-in-one reputation management & ASO platform vs. point solutions. - AI agentic workflows that automate review responses at scale, reducing human effort. - Deep integration with all major app stores and feedback platforms. - Established track record since 2015 with enterprise-grade reliability (99.5% uptime). - Strong focus on data privacy and enterprise security. ## Strategic Focus - Expanding AI capabilities (agentic workflows, MCP toolkit), adding more feedback sources (Steam, new marketplaces), and scaling enterprise sales. - Helping clients achieve 4.5+ star ratings and higher organic visibility through data-driven ASO. - Maintaining agility as a bootstrapped-friendly but venture-backed SaaS company. ## Why Work Here - **Culture**: Remote-first, multicultural team (60+ people from 25+ countries); emphasis on diversity, inclusion, work-life balance (Employer Rating 3.8/5 with Work-Life 4.6/5). - **Remote/Hybrid Policy**: Fully remote – work from anywhere with stable internet; optional office in Helsinki. - **Notable Perks**: Bi-annual hackathons, “customer-centric” culture, open to all genders and backgrounds; “welcoming and supportive workplace”. - **Engineering Culture**: High-skill professionals, flat hierarchy, focus on continuous product improvement; senior roles like Senior QA Automation Engineer and ASO Product Builder are actively hiring. ## Sources 1. [jobs.lever.co](https://jobs.lever.co/appfollow) 2. [linkedin.com](https://linkedin.com/company/appfollow) 3. [appfollow.io](https://appfollow.io/) 4. [appfollow.io/about](https://appfollow.io/about) 5. [appfollow.io/team](https://appfollow.io/team) ## Other roles at AppFollow - [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-appfollow-europe-273zaszxx4c2) — Europe - [Senior AI Engineer (Product Neuro Forge Team)](https://feeny.ai/job/senior-ai-engineer-product-neuro-forge-team-appfollow-europe-e7816zbw28s0) — Europe - [Customer Success Manager (Europe)](https://feeny.ai/job/customer-success-manager-europe-valdera-germany-vfr71bbgdfrv) — Germany