--- title: 'Customer Success Manager (Europe) at Valdera' canonical: 'https://feeny.ai/job/customer-success-manager-europe-valdera-germany-vfr71bbgdfrv' type: 'job' last_seen: '2026-09-08' --- # Customer Success Manager (Europe) at Valdera - **Company:** Valdera - **Location:** Germany - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-02-03 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/valdera/047b68ce-0e9c-496a-b52e-eff9cfb36f2f ## Job description ## About Valdera At Valdera, we are empowering the world’s most innovative manufacturers to bring their ideas to life by transforming how they source materials. We are an AI-native sourcing platform that digitizes the complex chemical and raw material supply chain, making it effortless for companies to discover suppliers, qualify materials, and build resilient supply chains at scale. We are a fast-growing team backed by top-tier investors, serving Fortune 500 industrial manufacturers, CPG brands, pharmaceutical companies, and chemical majors. Our culture is built for ambitious, "get-it-done" individuals who thrive in high-performance environments and want to see the direct impact of their work on the global physical economy. ## About the Role We are looking for an experienced Customer Success Manager to support and grow our enterprise customer base across Europe. In this role, you will be responsible for ensuring customers realize measurable value from Valdera’s platform, driving retention, expansion, and long-term partnerships. You will act as a strategic partner to procurement leaders and supply chain executives, helping them modernize their sourcing operations through Valdera’s cutting-edge technology. This is a high-impact, hands-on role for an individual who takes full ownership of customer outcomes, combines strong client management skills with analytical rigor, and understands how enterprise SaaS is adopted and scaled inside large organizations. ## What You Will Do - Own Customer Outcomes: Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact. - Stakeholder Engagement: Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes. - Value Realization: Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience. - Operating Model Development: Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution. - Cross-Functional Execution: Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience. Professional Experience - 5–10 years of total professional experience. - Customer Success & SaaS Account Leadership: 3–5+ years managing enterprise SaaS accounts, with responsibility for onboarding, driving adoption, managing renewals, and delivering measurable business outcomes. - Language Skills: English - Native or professional fluency is required. German: Business fluency is preferred to effectively manage relationships with key stakeholders in the DACH region. - Location: Remote within Europe. Living in the DACH region is preferred. Industry Background - Highly Desirable: Experience in the Chemicals, Manufacturing, or Supply Chain/Procurement sectors. You understand the language of BOMs, RFQs, and raw material sourcing. - Additional Experience: Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes. - Enterprise DNA: You are comfortable operating within multi-stakeholder organizations, leading change management programs, and maintaining execution momentum. Characteristics That Win - Intellectual Curiosity: You genuinely want to understand how things are made and the chemistry behind the products we use every day. - High Agency: You don’t wait for a playbook; you see a problem and you solve it. You are comfortable working with ambiguity in a high-growth startup environment. - Relationship-Driven: You build trusted relationships by helping customers succeed, as an organization and as individuals. - Builder Mentality: You love building a business and shaping processes, you don’t wait for it to show up. ## Why Join Valdera - Ownership: You will play a key role in shaping our Customer Success organization and its operating model. - Impact: We are not just optimizing clicks; we are fixing the physical supply chain that the world relies on. - Growth: Work alongside a world-class team from top tech and industrial backgrounds in an environment that prioritizes rapid career acceleration. Salary Range Salary ranges are determined by multiple factors, including the labor market, market compensation bands, internal parity, and budget considerations. The final offer will be based on the candidate’s individual skills, qualifications, location, and experience relative to the requirements of the role. ## Equal Opportunity Employer Statement Valdera is an equal-opportunity employer committed to building a diverse and inclusive team. We welcome applicants of all backgrounds and celebrate a culture that values varied perspectives, skills, and experiences. We are dedicated to maintaining a workplace free from discrimination, where everyone feels valued, respected, and empowered to contribute. ## About Valdera ## Company Overview - **One-liner**: Valdera is an AI-powered digital sourcing platform that helps businesses buy and sell chemicals and raw materials efficiently. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States (with an office in Casciana Terme Lari, Italy) - **Founded**: 2020 - **Founders**: Sruti Arulmani (CEO) and Dheev Arulmani (COO) ## Core Business - **Primary industry**: Chemical and raw materials procurement / supply chain technology. - **Target customers**: B2B – enterprise buyers and suppliers across industries such as chemical manufacturing, pharmaceuticals, beauty, food & beverage, industrial manufacturing, oil & gas, automotive, and more. - **Mission/Purpose**: To modernize the antiquated chemical sourcing process using AI, data science, and machine learning, bringing transparency, efficiency, and sustainability to direct materials procurement. ## Products & Services - **Valdera Platform (SaaS)**: An AI operating system for chemical and raw material procurement. It ingests a buyer’s total raw material spend, creates a digital control tower of materials and suppliers, applies market intelligence, and enables end-to-end workflows including supplier discovery, RFQ routing, quoting, logistics evaluation, and qualification of new materials. The platform is not a marketplace or distributor; it matches buyers with qualified, best-fit suppliers globally. ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric**: Total funding raised **$15M** (Series A led by Index Ventures, announced October 2024; previous seed round in October 2021). - **Notable Investors**: Index Ventures (lead), with 5 investors participating in the Series A. - **Growth Signals**: - Database of **400,000+ suppliers**, **1.7M+ CAS numbers**, spanning **130 countries**. - Partners with Fortune 500 industrial manufacturers and major household names in beauty, pharma, etc. (customers spending >$10B in raw materials). - Featured at DPW New York 2026, a leading procurement and supply chain technology event. - Headcount of approximately **40 employees** (LinkedIn, verified) distributed across 12 countries. - Active hiring for roles such as Customer Success Manager, Chemical Data Scientist, Forward Deployed Engineer, Founding Enterprise Account Executive, and Product Manager. ## Competitive Advantages - **Vertical focus**: Unlike generic LLMs, Valdera builds its data architecture and AI models specifically for chemicals and raw materials, handling complex specifications, chemical structures, and regulatory requirements. - **Vast proprietary dataset**: The platform’s market intelligence draws on an extensive supplier and CAS-number database, enabling accurate discovery and qualification. - **End-to-end digitization**: Covers the entire workflow of a category manager, from spend analysis to supplier qualification, reducing manual processes and enabling 10–50x capability improvements. ## Strategic Focus - Continue to expand the platform’s market intelligence layer and AI capabilities for direct materials procurement. - Drive adoption among large industrial and consumer goods buyers. - Enable sustainability tracking (packaging, shipping, environmental impact) as part of the sourcing process. - Grow the partner ecosystem and support global expansion (office in Italy, remote workforce across 12 countries). ## Why Work Here - **Culture & Mission**: Opportunity to build “the world’s best procurement sourcing platform” and disrupt a massive, antiquated industry using cutting-edge AI and data science. - **Remote/Hybrid**: Remote-first working environment; office spaces available in San Francisco and New York. - **Compensation & Benefits**: - 100% employer-paid premiums for Medical, Dental, and Vision (coverage for dependents also available). - Competitive compensation, pre-IPO equity with 4-year vest and 1-year cliff, plus 401(k) with Traditional & ROTH options. - Monthly wellness bonus. - Generous and flexible PTO, sick leave, parental leave, and 11 company-paid holidays. - **Engineering Culture**: Roles include Forward Deployed Engineer and Chemical Data Scientist, focusing on real-world AI/ML challenges in supply chain. The team values accuracy and domain expertise over generic models. ## Sources 1. [Valdera Homepage](https://www.valdera.com/) 2. [Valdera About Page](https://www.valdera.com/about/) 3. [Valdera Careers (Lever)](https://jobs.lever.co/valdera) 4. [Valdera LinkedIn Company Page](https://linkedin.com/company/valdera) 5. [CB Insights Company Profile](https://www.cbinsights.com/company/valdera) ## Other roles at Valdera - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-valdera-san-francisco-fwcjd83bqysd) — San Francisco, CA - [Chemical Data Scientist](https://feeny.ai/job/chemical-data-scientist-valdera-san-francisco-je1221j03471) — San Francisco, CA - [Chemicals Supplier Engagement Specialist](https://feeny.ai/job/chemicals-supplier-engagement-specialist-valdera-singapore-grgddjq4qa9g) — Singapore - [Executive Assistant](https://feeny.ai/job/executive-assistant-valdera-san-francisco-s9tmpr3fjtn3) — San Francisco, CA - [Enterprise Account Executive (Europe)](https://feeny.ai/job/enterprise-account-executive-europe-valdera-germany-b5z34k54p963) — Germany - [Customer Success Manager (North America)](https://feeny.ai/job/customer-success-manager-north-america-valdera-new-york-mst6w00syje4) — New York, NY - [Chemical Procurement Specialist](https://feeny.ai/job/chemical-procurement-specialist-valdera-barcelona-76jp78ke6e5x) — Barcelona, Spain - [Chemical Procurement Specialist](https://feeny.ai/job/chemical-procurement-specialist-valdera-sao-paulo-a8b1by4v93t7) — São Paulo, Brazil - [Product Manager](https://feeny.ai/job/product-manager-valdera-san-francisco-kz63qaf7dhv8) — San Francisco, CA - [Chemicals Supplier Engagement Specialist](https://feeny.ai/job/chemicals-supplier-engagement-specialist-valdera-mexico-city-yp99qdwbzw6h) — Mexico City, Mexico