---
title: 'Customer Success Manager at Everpure'
canonical: 'https://feeny.ai/job/customer-success-manager-everpure-lehi-c43vhzqef27e'
type: 'job'
last_seen: '2026-10-23'
---

# Customer Success Manager at Everpure

- **Company:** Everpure
- **Location:** Lehi, UT / Raleigh, NC / Santa Clara, CA
- **Compensation:** $82k–$171k
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-23
- **Apply:** https://job-boards.greenhouse.io/purestorage/jobs/8310782

## Job description

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

## THE ROLE

As a Customer Success Manager (CSM) for Everpure’s as-a-Service Subscription portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud—you will serve as the premier customer advocate, trusted advisor, and storage subject matter expert across a key portfolio of enterprise accounts. In this role, you will bridge relationships across cross-functional teams (Engineering, Product Management, Finance, Support, and Executive Leadership) to personalize the customer journey and maximize value realization. By translating complex business and technical requirements into actionable account strategies, you will directly safeguard and elevate Everpure’s industry-leading Net Promoter Score. You’ll also play a pivotal role in shaping our digital transformation by helping design the scalable processes, systems, and programs that power our continued global expansion.

## WHAT YOU'LL DO

- Drive End-to-End Account Ownership & Retention: Lead vital customer lifecycle activities—including onboarding, adoption, consumption optimization, advocacy, and renewals—to secure maximum value realization and long-term customer satisfaction.
- Conduct Strategic & Operational Reviews: Establish and deliver monthly and quarterly business reviews (MBOs/QBRs) to align technology roadmaps, capacity planning, hardware utilization, and expansion opportunities across key enterprise stakeholders, partners, and internal leadership.
- Champion Cross-Functional Alignment: Serve as the central conduit between the customer and cross-functional teams (Sales, Product Management, Engineering, Support, and Executive leadership) to streamline communication, mitigate risks, and resolve escalations rapidly.
- Guide Technical & Programmatic Enablement: Act as a subject matter expert for the Everpure Evergreen Subscription program, offering technical recommendations on data center environment utilization, migration strategies, and deployment best practices.
- Build Scalable Customer Success Operations: Contribute to internal initiatives, programs, and tools that enhance operational effectiveness, refine post-sales service delivery models, and support Everpure's scaling business lines.

## WHAT YOU BRING

- Experience: 5+ years of experience in a customer-facing, account management role and 2+ years experience in a Customer Success role/
- Customer Success & Technical Account Expertise: Proven success in customer-facing account management or customer success roles within enterprise IT, data center environments, or SaaS/as-a-Service platforms, with a strong ability to manage complex, multi-stakeholder relationships.
- Technical Communication & Strategic Problem Solving: Ability to articulate technical storage and data center concepts clearly to both technical engineers and executive-level audiences, connecting technical capabilities directly to business outcomes.
- Cross-Functional Collaboration & Escalation Management: Demonstrated track record of orchestrating internal resources across engineering, support, sales, and executive teams to navigate critical escalations, execute account action plans, and drive joint growth initiatives.
- Adaptability & Continuous Improvement: Ability to exercise independent judgment and thrive in a fast-paced environment by helping define, refine, and operationalize processes within evolving business functions.

Location & Work Environment: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, North Carolina or Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

## #LI-ONSITE

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is: $82,000—$171,000 USD

WHAT YOU CAN EXPECT FROM US:

- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/for more information.

## ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

## About Everpure

## Core Business
- **Primary industry**: Enterprise data storage and data management
- **Target customers**: B2B, enterprise, Fortune 500 companies (62% of Fortune 500 are customers)
- **Mission**: “Unleash the power of data – making it secure, accessible, intelligent, and ready to perform in the AI era.”

## Products & Services
- **[Everpure Platform](https://www.everpuredata.com/)**: The core data management platform (formerly Pure Storage Platform) built on Evergreen® architecture. Provides unified storage, data protection, and management across edge, data center, and cloud. Delivers 99.9999% reliability (six 9s) and reduces energy use up to 85% compared to legacy storage.
- **[Enterprise Data Cloud (EDC)](https://www.everpuredata.com/company/newsroom/press-releases/pure-storage-becomes-everpure.html)**: Architecture that virtualizes storage into a single, policy-driven data cloud, enabling automated provisioning, protection, and mobility.
- **[1touch](https://www.everpuredata.com/company/newsroom/press-releases/pure-storage-becomes-everpure.html)** (acquired May 2026): Data intelligence and orchestration layer that discovers, classifies, and contextualizes data across all environments, making it AI-ready at the source.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (public company; market cap available via stock exchanges)
- **Key Metric**: Annual revenue – not publicly available; Total funding – not applicable (public); Notable metrics: 14,000+ customers, Net Promoter Score of 84, 5,600+ employees, 99.9999% reliability guarantee
- **Notable Investors/Partners**: Not specifically listed; named a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Storage Platforms (highest in Execution and furthest in Vision)
- **Growth Signals**: Rebrand from Pure Storage to Everpure (Feb 2026); acquisition of 1touch (closed May 2026) to extend data intelligence; one of the fastest growing enterprise IT companies in history; 62% of Fortune 500 companies are customers

## Competitive Advantages
- **Evergreen® architecture**: Enables non-disruptive, pay-as-you-grow upgrades without forklift replacements, reducing total cost of ownership and e-waste.
- **Industry-leading reliability**: Six 9s (99.9999%) availability guarantee.
- **High customer satisfaction**: Net Promoter Score of 84, among the highest in the industry for over a decade.
- **Energy efficiency**: Shrinks energy use up to 85% compared to legacy storage, supporting sustainability goals.
- **Data intelligence integration**: 1touch acquisition adds semantic context and AI-readiness at the storage layer, differentiating from traditional storage vendors.

## Strategic Focus
- **AI-ready data management**: Ensuring data is contextualized, governed, and instantly available for AI workloads.
- **Enterprise Data Cloud**: Unifying storage into a single, policy-driven cloud to eliminate silos and manual processes.
- **Data intelligence and orchestration**: Expanding platform capabilities through 1touch to transform raw data into actionable insights.
- **Sustainability**: Designing solutions that reduce power, space, and e-waste as a core focus.

## Why Work Here
- **Culture**: Innovative, dynamic, and supportive environment driven by values of inclusion, innovation, and growth. Recognized as a Great Place to Work and featured in Fortune Best Workplaces in Technology™ for six consecutive years.
- **Remote/Hybrid/Office**: Global offices with flexible work options (“Flexible” noted on careers page); specific policy not detailed.
- **Benefits**: Comprehensive healthcare coverage, well-being support, flexible time off, company-sponsored team events, and family-friendly benefits (recognized as a top workplace for parents in 2023).
- **Engineering culture**: Focus on tackling world’s most daunting data challenges; team members bring expertise, creativity, and excellence. Employee Resource Groups (ERGs) foster inclusion and community.
- **Growth**: Training and development opportunities; fast-growing company with a global presence.

## Sources
1. [everpuredata.com](https://www.everpuredata.com/company.html)
2. [everpuredata.com](https://www.everpuredata.com/)
3. [everpuredata.com](https://www.everpuredata.com/company/newsroom/press-releases/pure-storage-becomes-everpure.html)
4. [everpuredata.com](https://www.everpuredata.com/company/careers.html)
5. [everpuredata.com](https://www.everpuredata.com/company/careers/opportunities.html)

## Other roles at Everpure

- [Business Process Manager, Partner Ecosystem](https://feeny.ai/job/business-process-manager-partner-ecosystem-everpure-santa-clara-nhneypp9p343) — Santa Clara, CA
- [Director, Partner Execution Office](https://feeny.ai/job/director-partner-execution-office-everpure-santa-clara-5s4g3cwfnzyq) — Santa Clara, CA
- [Director, Partner Experience](https://feeny.ai/job/director-partner-experience-everpure-santa-clara-z3b36v6ycbjr) — Santa Clara, CA
- [DevOps Engineer](https://feeny.ai/job/devops-engineer-everpure-prague-fwmtn16vm4vr) — Prague, Czech Republic
- [Senior Consulting Systems Engineer Germany, Strategic Accounts (Automotive and Manufacturing)](https://feeny.ai/job/senior-consulting-systems-engineer-germany-strategic-accounts-automotive-and-csgp5rvwnvmw) — Munich, Germany
- [National Partner Manager, Singapore](https://feeny.ai/job/national-partner-manager-singapore-everpure-singapore-9b1f7y7sdxjc) — Singapore
- [Golang Engineer, 1touch](https://feeny.ai/job/golang-engineer-1touch-everpure-prague-4m3cr8vf8gvg) — Prague, Czech Republic
- [Consulting Systems Engineer Data Intelligence](https://feeny.ai/job/consulting-systems-engineer-data-intelligence-everpure-melbourne-vrdaxeh8pbhe) — Melbourne, Australia / Perth, Australia / Sydney, Australia
- [Consulting Field Solutions Architect, Cyber Resilience - West](https://feeny.ai/job/consulting-field-solutions-architect-cyber-resilience-west-everpure-denver-j78eyz0vrdf3) — Denver, CO / Los Angeles, CA / Phoenix, AZ / Salt Lake City, UT / Santa Clara, CA / Seattle, WA
- [Senior Program Manager - Technical Services Operations](https://feeny.ai/job/senior-program-manager-technical-services-operations-everpure-lehi-ma9rka15fhw8) — Lehi, UT / Raleigh, NC