--- title: 'Customer Success Manager at Exiger' canonical: 'https://feeny.ai/job/customer-success-manager-exiger-toronto-kjkfmg0fk7k6' type: 'job' last_seen: '2026-09-16' --- # Customer Success Manager at Exiger - **Company:** Exiger - **Location:** Toronto, Canada / Vancouver British Columbia, Canada - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-16 - **Apply:** https://www.exiger.com/careers/6191491004?gh_jid=6191491004 ## Job description Who We Are: Exiger is the AI partner for supply chain and procurement automation. Its centralized [1EXIGER.AI](http://1EXIGER.AI) platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management. Customer Success Manager Location: Vancouver, BC OR Toronto, ON Work Environment: Hybrid ## Role Summary Exiger is seeking a Customer Success Manager based in Canada to manage and grow relationships with enterprise customers across the Americas and broader NoAM region. This is a hands-on, technology-forward role for someone who is curious about how AI is changing the way businesses operate and who can become deeply knowledgeable about both our customers and the Exiger platform. You will work with customers to understand their objectives, organizational structure, stakeholders and use cases, then help translate the capabilities of Exiger’s technology into measurable business outcomes. You will own relationships throughout the post-sale customer lifecycle, driving adoption, utilization and value realization while protecting renewals and identifying opportunities to expand the partnership. Success in this role requires the ability to move comfortably between detailed product and workflow conversations, strategic discussions with senior stakeholders and the commercial realities of managing an enterprise account. ## What You’ll Do - Own the day-to-day and strategic customer relationship across a portfolio of enterprise customers in the Americas and NoAM. - Build multithreaded relationships across customer organizations, developing strong connections with users, champions, executive sponsors and other key stakeholders. - Develop a deep understanding of each customer’s business, organizational structure, objectives, challenges and evolving priorities. - Drive adoption and utilization of Exiger’s technology, helping customers understand how our intelligence, technology and AI capabilities can support their specific use cases. - Become highly proficient in the Exiger platform, taking hands-on responsibility for standard administration, configuration, and training for customers. - Help customers identify opportunities to automate traditionally manual workflows and use Exiger technology to respond more effectively as risks and requirements change. - Own the renewal outcome for each customer, develop customer success plans and proactively track progress against agreed business outcomes, adoption goals and measures of value. - Execute EVR Success Plans, create Success Stories, and align with the economic buyer. - Lead Quarterly Business Reviews and other strategic customer discussions that demonstrate value, surface opportunities and establish clear priorities for the partnership. - Manage the full customer renewal lifecycle, from ongoing engagement and value realization through contract renewal and partnership expansion. - Identify customer health risks early and take proactive action to address adoption, utilization, stakeholder or service concerns. - Partner closely with Sales to identify and develop opportunities to expand Exiger’s impact within existing customer organizations. - Coordinate across Product, Delivery, Application Support, Sales and other teams to ensure Exiger’s full suite of expertise is brought to bear on each customer account. - Represent the voice of the customer internally, translating feedback, emerging requirements and use cases into actionable insights for Exiger teams. - Ensure customer issues and escalations are managed effectively, communicated clearly and resolved as quickly as possible. - Maintain strong internal visibility into customer activity, engagement, opportunities, feedback and risk. - Manage competing priorities across a portfolio of customers while maintaining a consistently high standard of customer experience. - Travel periodically within the Americas and NoAM to support customers and business needs. ## What You Need - 2+ years of customer-facing experience in SaaS, technology, consulting, or similarly complex environments. - Demonstrated ability to navigate enterprise organizations and build multithreaded relationships across functions and seniority levels, communicating confidently with stakeholders from hands-on users to senior executives. - Strong technical curiosity about AI and emerging technology, with the ability to understand and explain it to customers (no engineering background required). - Ability to quickly build fluency in a complex platform and connect its capabilities to customer outcomes. - Strong commercial awareness, including identifying growth opportunities and navigating renewals and retention. - Strong presentation and facilitation skills, including delivering customer training. - Proactive, consultative approach — curious about the "why" behind customer requests, not just the "what." - Demonstrated ability to manage complex, ambiguous customer needs and excellent organization and project management skills across a portfolio of accounts. - Comfortable working independently and collaboratively in a fast-paced environment with strong sense of ownership and accountability for customer outcomes. - Experience with third-party risk, supply chain risk, procurement, regulatory compliance, due diligence or adjacent disciplines is an advantage. - Experience with Gainsight or another dedicated Customer Success platform is a plus. - Ability to work in a hybrid capacity from our London office and support customers across the Americas and NoAM. ## Why You’ll Love Working at Exiger - Do work that matters. Help customers tackle complex, real-world challenges across supply chains, risk and resilience, with work that can have a meaningful impact on businesses, governments and the communities they serve. - Work at the forefront of AI and data. Be part of a team applying advanced technology to difficult problems where better intelligence and faster action can make a real difference. - Join a high-performance culture rooted in accountability, collaboration and a shared commitment to excellence. - Receive a competitive compensation package that recognizes the value and impact you bring. - Work flexibly through a hybrid approach that balances time at home and in the office, where applicable. - Benefit from a focus on wellness and employee health, supporting sustainable performance and wellbeing. - Keep growing through purposeful career development programs designed to build your expertise and help you take on increasingly challenging work. This posting is for a newly created role; artificial intelligence tools may be used to support candidate screening and evaluation; the expected base salary range for this position is 110,000-135,000 CAD annually, depending on qualifications. Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at [Exiger.com](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4106765079%26u%3Dhttp%253A%252F%252Fexiger.com%252F%26a%3DExiger.com&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173523247%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=W0WXHnieySnO2AVOtfxf9O9XF%2FSFddrkMV%2FJ8kLC8Mg%3D&reserved=0) and follow Exiger on [LinkedIn](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4262278463%26u%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fexiger%26a%3DLinkedIn&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173549783%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=I7P8uFsTuiqDCy%2Ba%2B%2BnjqeS7y%2FdiCzh5mhMfZaYxqBg%3D&reserved=0). At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs. ## About Exiger ## Company Overview - **One-liner**: Exiger provides a supply chain AI platform that gives organizations end-to-end visibility into their supplier ecosystems to manage risk, compliance, and resilience. - **Entity Type**: Private (acquired by The Carlyle Group in December 2023) - **Headquarters**: McLean, Virginia, United States - **Founded**: 2013 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Supply chain management, risk management, compliance, third-party risk management, software supply chain security - **Target customers**: B2B – Fortune 500 companies, U.S. federal agencies (60+), banks, and other large enterprises - **Mission statement**: To make the world a safe and transparent place to succeed. ## Products & Services - **1Exiger Platform (SaaS)**: The company’s flagship, purpose-built technology platform that unifies supplier, product, part, component, and risk data into a single pane of glass. It covers Trade Compliance, Supplier Risk Management, Enhanced Due Diligence, Third-Party Risk Management (TPRM), Know Your Customer (KYC), and Software Supply Chain Security. Leverages proprietary data and advanced agentic AI to proactively surface risks, automate compliance, and accelerate procurement. ## Market Standing - **Valuation**: Acquired by The Carlyle Group in December 2023 for **$1.2 billion** (private transaction) - **Annual Revenue**: ~**$150 million** (LinkedIn estimate; company does not publicly disclose audited revenue) - **Total Funding**: **$182 million** across prior rounds (debt financing from Monroe Capital and venture round from Carrick Capital Partners) - **Notable Investors/Partners**: The Carlyle Group (owner), Monroe Capital, Carrick Capital Partners. Board includes former government officials and industry leaders such as Charles Rossotti (former IRS Commissioner) and The Honorable Ellen Lord (former U.S. Under Secretary of Defense). - **Growth Signals**: - Named a **Leader in the 2026 Gartner® Magic Quadrant™ for Supplier Risk Management Solutions** (two years in a row) - Acquired four companies in 2024: Lokasenna Labs, XSB, Versed AI, and aDolus Technology - Recognized by Fast Company as a “Brand That Matters” for two consecutive years - **FedRAMP® authorized** – largest provider of supply chain technology to the U.S. Federal Government - Serves **150+ Fortune 500 clients** and **60+ federal agencies** ## Competitive Advantages - **Government trust**: FedRAMP authorized and deeply embedded in U.S. defense and federal supply chain security - **AI-first platform**: Proprietary agentic AI and data sets that provide real-time risk detection and compliance automation - **Scale**: Largest supplier of supply chain technology to the U.S. government; 550+ global customers - **Award-winning technology**: Gartner Magic Quadrant Leader, TPRA Innovator Award, 50+ industry awards - **Comprehensive data**: Maps multi-tier suppliers, components, and software dependencies across physical and digital supply chains ## Strategic Focus - Expand leadership in supply chain AI for both government and commercial sectors - Deepen integration of acquired companies’ capabilities (e.g., software bill of materials, AI-driven supply chain mapping) - Continue to automate compliance and risk detection workflows using agents and large language models - Likely focus on growth in Europe and Asia-Pacific given existing office presence in 20 countries ## Why Work Here - **Culture**: Emphasizes “excellence through diversity of thought, inclusive and innovative problem solving, and keeping clients at the center” - **Benefits**: Competitive compensation, on-the-job growth opportunities, generous benefits, and perks (specific details not publicly listed but described as “exceptional”) - **Work Environment**: Global company with 10 offices across North America, Europe, and Asia. Remote/hybrid policy not explicitly stated, but roles appear to be office-based or hybrid depending on location - **Engineering Culture**: Fast-paced, mission-driven environment building AI-powered risk management tools used by Fortune 500s and the U.S. government. Open roles include Forward Deployed Engineer, Platform Engineer, Engineering Manager, and Solutions Architect - **Growth Opportunities**: 46 active job postings (as of latest data); yearly job postings up 24%. Employee background includes alumni from Goldman Sachs, Deloitte, JPMorgan, and Amazon, indicating strong talent development ## Sources 1. [exiger.com/about](https://www.exiger.com/about/) 2. [exiger.com](https://www.exiger.com/) 3. [exiger.com/careers](https://www.exiger.com/careers/) 4. [exiger.com/management-team](https://www.exiger.com/management-team/) 5. [linkedin.com/company/exiger](https://www.linkedin.com/company/exiger) ## Other roles at Exiger - [Human Resources Business Partner Director](https://feeny.ai/job/human-resources-business-partner-director-exiger-mclean-virginia-35syh1t10yzw) — Mclean Virginia, United States - [Investigative Analyst — Due Diligence & Global Risk](https://feeny.ai/job/investigative-analyst-due-diligence-global-risk-exiger-huntsville-alabama-z1tk2hb7fem8) — Huntsville Alabama, United States - [Investigative Analyst — Due Diligence & Global Risk](https://feeny.ai/job/investigative-analyst-due-diligence-global-risk-exiger-richmond-virginia-bs8wkrdnszsb) — Richmond Virginia, United States - [Investigative Analyst — Due Diligence & Global Risk](https://feeny.ai/job/investigative-analyst-due-diligence-global-risk-exiger-mclean-virginia-e1s80jppdwfk) — Mclean Virginia, United States - [Enterprise Account Executive – West Coast (US)](https://feeny.ai/job/enterprise-account-executive-west-coast-us-exiger-portland-oregon-9db9scr52pjr) — Portland Oregon, United States - [Enterprise Account Executive – Texas (US)](https://feeny.ai/job/enterprise-account-executive-texas-us-exiger-houston-texas-192fxz3yq93j) — Houston Texas, United States / Laredo Texas, United States - [Customer Success Manager, Sr. Manager — Public Sector](https://feeny.ai/job/customer-success-manager-sr-manager-public-sector-exiger-mclean-virginia-20hy0qpyg9y6) — Mclean Virginia, United States - [Associate, Research & Delivery (Dutch)](https://feeny.ai/job/associate-research-delivery-dutch-exiger-toronto-8k79wz7fs66r) — Toronto, Canada / Vancouver British Columbia, Canada - [Associate, Research & Delivery (Hebrew Speaking)](https://feeny.ai/job/associate-research-delivery-hebrew-speaking-exiger-toronto-rc58t63vpt7h) — Toronto, Canada / Vancouver British Columbia, Canada - [Associate, Research & Delivery (English + other language)](https://feeny.ai/job/associate-research-delivery-english-other-language-exiger-bucharest-018mj9bqgata) — Bucharest, Romania