---
title: 'Customer Success Manager, Federal at Censys'
canonical: 'https://feeny.ai/job/customer-success-manager-federal-censys-remote-9yasabte8843'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Success Manager, Federal at Censys

- **Company:** Censys
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/censys/jobs/8750743002

## Job description

Company Background

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

## Role Summary

In this Customer Success Manager, Federal role, you’ll be part of the Customer Success team. Your main objective will be to support, enable, and grow customers across our Federal customer base. As the primary post-sales contact, you’ll represent Censys to C-Levels, threat hunters, and cybersecurity practitioners for Government agencies worldwide. Every day, you’ll work cross functionally with your technical counterparts to improve the customer’s experience and ensure their success.

## Responsibilities

- Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion
- Onboarding - Lead the post-sale engagements, including internal hand-offs, customer kick off, and Integration and Architecture Planning meetings with your Customer Success Engineer
- Adoption - Drive customer adoption by understanding customer use cases and values, articulating our value proposition and product offerings, and delivering Executive Business Reviews, Success plans, etc.
- Enablement - Educate customers on new features, platform workflows, Beta Programs, Design Partnerships, and User Testing
- Renewal - Proactively monitor customer health, understand the customer’s renewal process, prepare quotes for customers or partners, and mitigate churn risks
- Expansion - Guide strategic discussions with customer stakeholders, identify CSQLs (expansion opportunities) with Sales, and facilitate customer references or case studies
- Collaborate closely with internal Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams to deliver on client goals and needs
- Maintain accurate and up-to-date records of activities and notes (Catalyst, Salesforce)
- Other duties as assigned

For high cost of living areas (San Francisco Bay, New York City, and Seattle), the expected salary range for this position is $190,000 - $255,000 USD, plus bonus eligibility and equity.

For all other locations, the expected salary range for this position is $171,000 - $243,000 USD, plus bonus eligibility and equity.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 83% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Censys’s compensation and benefits are subject to change and may be modified in the future. Please see our [careers page](https://censys.com/careers/) for more details.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to your recruiter. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates to keep their cameras on during video interviews. Additionally, if hired, we would love to bring you to our HQ in Ann Arbor for in-person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with our [Censys Privacy Policy](https://censys.com/privacy-policy/).

Our roots are in Ann Arbor, Michigan and our innovation is fueled by the team’s global perspectives. For this role, we are open to remote employees across the continental US. We value diversity and are committed to creating an inclusive environment for all employees. Censys is an [equal opportunity employer](https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf).

## #LI-DNI

Note to external recruiters/agencies: We are not currently engaging with third-party agencies for this role and will not accept unsolicited outreach. We kindly ask that you do not submit resumes or candidate profiles to our team.

Identity Verification

As part of our hiring process, all candidates who receive an offer of employment will be asked to complete an identity verification through CLEAR.

California Privacy Rights Notice

Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our [Privacy Policy](https://censys.com/privacy-policy#:~:text=California%20resident%20rights).

## About Censys

## Company Overview
- **One-liner**: Censys provides real-time intelligence and insights on global Internet infrastructure to help security teams uncover risks, respond to incidents, and prevent breaches.
- **Entity Type**: Private (venture-backed – see PitchBook profile)
- **Headquarters**: Ann Arbor, Michigan, USA (primary); additional offices in Los Altos, CA; Kirkland, WA; and Tysons Corner, VA
- **Founded**: 2017
- **Founders**: Founded by researchers and cybersecurity practitioners from the University of Michigan, including Zakir Durumeric (inventor of ZMap) [censys.com/about](https://censys.com/about-censys/)

## Core Business
- **Primary industry**: Cybersecurity (Internet intelligence, attack surface management, adversary investigation)
- **Target customers**: B2B – Governments (federal/state), Global 2000 enterprises, cybersecurity companies, critical infrastructure operators, and MSSPs
- **Mission**: “To make the internet a safer place” [censys.com/about](https://censys.com/about-censys/)

## Products & Services
- **Censys Platform**: A comprehensive tool for understanding organizational exposure, dependencies, blind spots, and attacker infrastructure. Includes:
  - **Attack Surface Management (ASM)**: Continuously identifies and monitors all internet-facing assets tied to an organization, including unknown assets, and prioritizes remediation based on real risk.
  - **Adversary Investigation**: Provides structured, contextualized data on threat actor infrastructure to detect compromises, uncover attacker-controlled systems, and identify attack methods.
  - **Critical Infrastructure Monitoring**: Monitors and remediates internet exposure of industrial control systems (ICS) and other national critical infrastructure.
  - **Cloud Asset Discovery**: Discovers and manages cloud footprints to eliminate blind spots, manage shadow IT, and defend against threats.
  - **Risk Awareness for M&A**: Assesses cybersecurity posture of subsidiaries and potential acquisitions.
- All offerings are SaaS/cloud-based, built on the proprietary **Censys Internet Map** – a continuously updated, real-time global map of all internet-connected infrastructure. [censys.com](https://censys.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed. The company is privately held; PitchBook maintains a profile with funding and valuation data [pitchbook.com](https://pitchbook.com/profiles/company/233464-78).
- **Key Metric** (Private): Total community users >350,000; growing international presence including Nordics, France, Australia, Singapore, Japan [censys.com/about](https://censys.com/about-censys/).
- **Notable Investors/Partners**: Not explicitly listed on public site, but trusted by governments, Global 2000, and cybersecurity companies worldwide [censys.com](https://censys.com/).
- **Growth Signals**: Launched new scanning engine with proprietary technology; expanded globally (multiple new country markets); introduced AI/ML capabilities; growing headcount with offices in four US tech hubs.

## Competitive Advantages
- **Data Depth & Freshness**: Maintains the industry’s only comprehensive, real-time map of global Internet infrastructure, continuously updated via proprietary scanning technology (origin: ZMap from University of Michigan).
- **Researcher Roots & Community Trust**: Originated from academic research; trusted by the security community for unbiased, high-fidelity intelligence.
- **Full Visibility Suite**: Combines ASM, adversary tracking, cloud discovery, and critical infrastructure monitoring in one platform, reducing tool sprawl.
- **Attacker Perspective**: Delivers the same view of infrastructure that threat actors see, enabling proactive defense.

## Strategic Focus
- **AI & ML Integration**: Expanding AI/ML capabilities to deliver deeper, faster security insights [censys.com/about](https://censys.com/about-censys/).
- **Global Expansion**: Continuing to grow footprint in key international markets (APAC, Europe, etc.).
- **Protecting Critical Infrastructure**: Deepening capabilities for ICS/SCADA and government customers, especially given the Tysons Corner office proximity to federal clients.

## Why Work Here
- **Culture & Values**: Emphasizes being relentless, empowering, stewards of a safer internet, and leaders. Strong sense of purpose – “making the internet safer” is the central mission.
- **Work Flexibility**: “Where Works for You” policy – multiple office locations (Ann Arbor, Los Altos, Kirkland, Tysons Corner) and the language suggests hybrid/remote flexibility.
- **Benefits**: 401(k) with employer match; medical, dental, vision insurance; flexible PTO and sick leave; annual professional development credit; wellness credit and EAP; 14 weeks paid leave for birthing employees, 6 weeks for non-birthing at 100% pay.
- **Engineering Culture**: Deeply technical origin (ZMap research), data-driven, and practitioner-focused. Encourages contributions to the security community and open research.
- **Teams**: Small but growing; opportunities to work across multiple security domains (internet scanning, threat intelligence, cloud security, ICS). [censys.com/careers](https://censys.com/careers/)

## Sources
1. [censys.com](https://censys.com/)
2. [censys.com/about](https://censys.com/about-censys/)
3. [censys.com/careers](https://censys.com/careers/)
4. [linkedin.com/company/censysio](https://www.linkedin.com/company/censysio)
5. [pitchbook.com](https://pitchbook.com/profiles/company/233464-78)

## Other roles at Censys

- [Customer Success Manager, EMEA/Gov](https://feeny.ai/job/customer-success-manager-emea-gov-censys-united-kingdom-1vpy28ksmgad) — United Kingdom
- [Security Engineer](https://feeny.ai/job/security-engineer-censys-remote-wd60gftda9n0)
- [Technical Account Manager, APJ](https://feeny.ai/job/technical-account-manager-apj-censys-apj-region-xr77kdx6snya) — APJ Region
- [Federal Account Executive, Named Accounts (DOW)](https://feeny.ai/job/federal-account-executive-named-accounts-dow-censys-washington-a70sjag1tex4) — Washington, D.C.
- [Solutions Engineer, Dubai](https://feeny.ai/job/solutions-engineer-dubai-censys-dubai-f45p7tmkp6tb) — Dubai, United Arab Emirates
- [Enterprise Solutions Engineer, Chicago/Detroit](https://feeny.ai/job/enterprise-solutions-engineer-chicago-detroit-censys-chicago-32aq4d89s612) — Chicago, IL
- [Enterprise Solutions Engineer, Texas](https://feeny.ai/job/enterprise-solutions-engineer-texas-censys-texas-pzhsh4agkvc2) — Texas
- [Distributed Systems Engineer (Data Platform)](https://feeny.ai/job/distributed-systems-engineer-data-platform-censys-united-states-canada-1ppeefmq739d) — United States / Canada
- [Product Marketing Manager, Exposure Management](https://feeny.ai/job/product-marketing-manager-exposure-management-censys-remote-vwc5jyjy2bwx)
- [Director, Product Management](https://feeny.ai/job/director-product-management-censys-united-states-canada-4s98tbcps7ck) — United States / Canada