--- title: 'Customer Success Manager, Federal at Corelight' canonical: 'https://feeny.ai/job/customer-success-manager-federal-corelight-united-states-55nx7sk4v2m3' type: 'job' last_seen: '2026-11-04' --- # Customer Success Manager, Federal at Corelight - **Company:** Corelight - **Location:** United States - **Compensation:** $126k–$180k - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-11-04 - **Apply:** https://boards.greenhouse.io/corelight/jobs/8278447?gh_jid=8278447 ## Job description Be part of the team that defends the networks the world depends on Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach. By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision. ## About the Role At Corelight, Customer Success is a strategic driver of customer value, retention, and growth. We're looking for a Federal Customer Success Manager who understands the unique needs of government customers and can connect our cybersecurity solutions to measurable security and mission outcomes. As a Customer Success Manager, you'll serve as the primary post-sales relationship owner for a portfolio of U.S. Federal customers. You'll build trusted relationships with agency leadership, cybersecurity teams, and mission stakeholders to ensure customers realize measurable value from their investment in Corelight. This is an individual contributor role for someone who combines federal market expertise, commercial acumen, and cybersecurity knowledge. You'll help government customers achieve their security objectives while proactively managing risk, driving renewals, and identifying opportunities for growth. ## What You'll Do - Own customer success and retention. Serve as the primary post-sales account owner for federal customers, developing and executing success strategies that drive measurable mission   outcomes, long-term retention, and account growth. - Build strategic government relationships. Establish trusted relationships with agency leadership, executive sponsors, security operations teams, and mission stakeholders, aligning Corelight's solutions with their cybersecurity priorities. - Demonstrate and validate customer value. Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized value through Executive Business Reviews (EBRs) and ongoing engagement with government stakeholders. - Drive renewals and identify growth opportunities. Proactively manage renewal readiness, navigate federal procurement and funding considerations, and partner with Federal Sales and channel partners to identify expansion opportunities. - Anticipate and mitigate customer risk. Use customer health metrics, adoption signals, stakeholder engagement, and contract timelines to identify risks early and execute plans that protect customer relationships and revenue. - Lead cross-functional account strategy. Partner with Technical Account Managers, Professional Services, Support, Federal Sales, and Product to deliver a coordinated customer experience with clear ownership throughout the customer lifecycle. - Turn customer insights into action. Represent the voice of federal customers internally, translating mission requirements, security priorities, and emerging needs into actionable recommendations that improve customer outcomes. - Drive operational excellence. Maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while using customer success platforms, data, and AI-enabled tools to improve efficiency and effectiveness. ## What You'll Bring - 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments. - Experience supporting U.S. Federal customers, including civilian agencies, Department of Defense (DoD), or Intelligence Community organizations, with an understanding of government customer environments. - Demonstrated success managing complex customer relationships, driving retention, and identifying opportunities for account growth. - Understanding of federal procurement processes, contract vehicles, funding cycles, and the role of government contracting and channel partners. - Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage technical stakeholders, agency leadership, and executive decision-makers. - Experience developing customer success plans, leading Executive Business Reviews, and using customer health, adoption, and engagement data to drive account strategy. - Strong communication, relationship-building, and cross-functional collaboration skills, with the judgment to navigate complex stakeholder environments, manage competing priorities, and drive results. - Proficiency with CRM and customer success platforms, with an interest in using data, automation, and AI to improve customer outcomes and operational efficiency. - Bachelor's degree in a relevant field or equivalent practical work experience. Notice of Pay Transparency: The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded. ## Compensation Range $126,000—$180,000 USD Why Join Us? Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry.  Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work. We are looking forward to meeting you. Check us out at[www.corelight.com](https://www.corelight.com) ## About Corelight ## Company Overview - **One-liner**: Corelight provides an evidence-based Open Network Detection and Response (NDR) platform that helps enterprises and government agencies uncover hidden threats by transforming network data into actionable evidence. - **Entity Type**: Private (Series E – raised $150M in April 2024) - **Headquarters**: San Francisco, California, United States - **Founded**: 2016 - **Founders**: Dr. Vern Paxson, Dr. Robin Sommer, Seth Hall, and Dr. Greg Bell ## Core Business - **Primary industry**: Cybersecurity – Network Detection & Response (NDR), threat hunting, cloud security. - **Target customers**: Large enterprises, government agencies, and research universities (B2B, mission-critical environments). - **Mission or purpose**: To put evidence at the heart of security, helping defenders gain visibility, accelerate investigations, and stay ahead of ever-changing cyber attacks. ## Products & Services - **Corelight Open NDR Platform**: An AI-powered platform that ingests network telemetry (from Zeek and Suricata) to provide real-time detection, agentic triage, and threat hunting. Deployed as physical, virtual, or cloud sensors. - **Cloud Sensor for AWS**: Delivers visibility and threat detection specifically for Amazon Web Services environments. - **Encrypted Traffic Analysis**: Proprietary technology for inspecting encrypted network flows without decryption. - **Integrations & Ecosystem**: Native integrations with Splunk, Microsoft Sentinel/Defender, CrowdStrike, Elastic, and Google Chronicle to enrich existing security stacks. - **Professional Services & Training**: Expert-led deployment, tuning, and threat hunting services, plus formal training programs. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metrics**: Annual Revenue ~$76.7M (estimated); Total Funding $309.2M (as of Series E). - **Notable Investors/Partners**: Accel, Insight Partners, General Catalyst, and the U.S. National Science Foundation. - **Growth Signals**: 351 employees (+30.4% YoY); recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Network Detection & Response and in the 2025 Forrester Wave™ for NDR; operates in 16 countries; 28 active job postings. ## Competitive Advantages - **Open source foundation**: Steward of the Zeek project (the de-facto open standard for network security monitoring), which provides deep, extensible network visibility not available from closed-source vendors. - **AI-powered agentic triage**: Combines machine learning, behavioral analytics, and expert-authored playbooks to reduce alert fatigue by up to 10x. - **Multi-layered detection**: Fuses threat intelligence, signatures, and behavioral models to deliver risk-prioritized, evidence-backed alerts. - **Ecosystem neutrality**: Works with all major SIEM/SOAR platforms (Splunk, Sentinel, CrowdStrike, etc.), making it a “team player” rather than a lock-in product. ## Strategic Focus - **AI SOC ecosystem expansion**: Building agentic workflows and AI-driven automation to further accelerate triage and investigation for security operations centers. - **Cloud coverage**: Deepening cloud-native detection capabilities (especially for AWS, Azure, GCP) to match the hybrid reality of modern enterprises. - **Extending encrypted traffic visibility**: Continued R&D in proprietary encrypted traffic analysis to address growing encryption demands. - **Global scale**: Growing partner ecosystem and expanding into more government and financial services verticals. ## Why Work Here - **Remote-first culture**: The Corelight team works remotely most of the time, with local meetups, quarterly team offsites, and an annual all-company offsite. WFH stipend provided. - **Diversity & belonging**: Active Employee Resource Groups (ERGs). Emphasis on low ego, applied curiosity, and tireless service as core values. - **Comprehensive benefits**: Medical/dental/vision for employees and dependents, FSA/HSA, 401(k) matching (US), pensions (international), generous parental leave, adoption/fertility benefits (Carrot), mental health support (Headspace/Calm, Talkspace), One Medical memberships, travel insurance, and financial planning resources. - **Growth trajectory**: Rapidly scaling company (30%+ headcount growth YoY) with a collaborative, engineering-driven culture. Rated 3.9/5 on employee reviews (70 reviews) with strong compensation (4.4/5) and reasonable work-life balance (3.9/5). ## Sources 1. [corelight.com – Careers](https://corelight.com/company/careers/) 2. [corelight.com – About Corelight](https://corelight.com/company/about-corelight/) 3. [corelight.com – Homepage](https://corelight.com/) 4. [LinkedIn – Corelight Company Page](https://www.linkedin.com/company/corelight) ## Other roles at Corelight - [Senior Recruiter - GTM](https://feeny.ai/job/senior-recruiter-gtm-corelight-united-states-jgycgr3f3vch) — United States - [Manager, Customer Education & Certification](https://feeny.ai/job/manager-customer-education-certification-corelight-united-states-k1m47r7w2kar) — United States - [Associate Escalation Engineer (Overnight Shift)](https://feeny.ai/job/associate-escalation-engineer-overnight-shift-corelight-united-states-w87fk2t47qz4) — United States - [Customer Success Manager, Commercial](https://feeny.ai/job/customer-success-manager-commercial-corelight-united-states-5d5xb559g3dk) — United States - [Enterprise Account Executive - New York](https://feeny.ai/job/enterprise-account-executive-new-york-corelight-new-york-930vgtayrefa) — New York, NY - [Enterprise Account Executive - Dallas](https://feeny.ai/job/enterprise-account-executive-dallas-corelight-north-p8azzks8k0ft) — North, United States - [Sr. Escalations Engineer](https://feeny.ai/job/sr-escalations-engineer-corelight-sydney-vpksx4xcb8c7) — Sydney, Australia - [Account Development Representative (Join our Talent Community)](https://feeny.ai/job/account-development-representative-join-our-talent-community-corelight-north-trk27k2597c0) — North, United States - [Customer Success Manager, Federal](https://feeny.ai/job/customer-success-manager-federal-censys-remote-9yasabte8843)