---
title: 'Customer Success Manager at Flip'
canonical: 'https://feeny.ai/job/customer-success-manager-flip-new-york-wnf3hvjrwwp3'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager at Flip

- **Company:** Flip
- **Location:** New York, NY
- **Compensation:** $80k–$110k
- **Posted:** 2026-03-17
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/flip/jobs/5156194008

## Job description

TITLE: Customer Success Manager

REPORTING TO: Director/Head of Customer Success

LOCATION: Brooklyn, New York (Onsite M-F)

Who The Flip Is Flip?

Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.

We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.

Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.

## What You’ll Do

We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.

Our philosophy on growth – Be the most impactful product in our customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community.

- We believe every customer should feel like our first and only.
- We believe in building in person relationships.
- We believe how we do things today is written in pencil and everyone is responsible for improving it.
- We believe in winning, especially in the hardest of moments.
- We believe in deeply understanding our customers’ business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope.
- We believe in going long – these aren’t transactional relationships, they’re deep partnerships that compound in value over time.

Who you are, As A Customer Success Manager

- Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
- Help sales win by getting new customers to success on their most important metrics FAST
- Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
- Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
- Collaborate with marketing to bring new customers into our community and help them share their story
- Either already are or become obsessed with eCommerce customer experience/support
- Go above and beyond consistently

Our customers are our most valuable asset, and you are responsible for them.

## Who You Are, As A Person

- Looking to go all-in, learn a lot, and do the best work of your career (so far!)
- Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of
- Are trusted with the most important things in the most important moments
- Communicate well, and embrace ownership, speed, & occasional (frequent 😉) uncertainty
- Eager and willing to support your teammates - just like they will with you!

Bonuses

- Know what it looks like to work at a startup, and have an entrepreneurial drive
- Experience at an early-stage Healthtech or Retail tech company (Series A–C)
- Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.)
- Knowledge of healthcare data standards (HL7, FHIR, HIPAA)
- Understanding of payer/provider dynamics and patient experience workflows

More About Us

- We're international, spanning the US, UK, and Canada
- We’ve raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
- We are hiring multiple CSMs that will go into either our eCom/Retail OR Healthcare vertical
- Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
- In office 5 days/week

#FlippinLegend

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval.

Compensation Range: $80,000—$110,000 USD

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.

## About Flip

## Company Overview
- **One-liner**: Flip provides an AI-native employee experience platform that unites internal communications, HR self-service, AI workflows, and identity management for frontline and deskless workers.
- **Entity Type**: Private (VC-backed; total disclosed funding of at least $58M)
- **Headquarters**: Stuttgart & Berlin, Germany
- **Founded**: 2018
- **Founders**: Benedikt Brand and Giacomo (Giaco) – last name not publicly disclosed

## Core Business
- **Primary industry**: Frontline workforce technology / Human Resources (HR) SaaS
- **Target customers**: B2B – enterprises with large deskless workforces (e.g., retail, logistics, manufacturing, hospitality)
- **Mission**: “To change the world of work for frontline workers” – connecting every employee from first shift onward, regardless of email or device [getflip.com](https://www.getflip.com/).

## Products & Services
- **Flip Employee App**: A single mobile app that combines internal news, chat, knowledge base, HR self-service (payslips, time-off, onboarding), and identity management – all without requiring a corporate email or laptop.
- **Flip Flows**: No-code, AI-powered workflows that automate processes like incident reports, shift confirmations, and approvals, running 24/7.
- **Flip Fusion**: A generative AI tool that lets managers describe an app in plain language and have it built instantly for deployment to the entire frontline workforce (with authentication and role-awareness built in).
- **Frontline Identity**: Secure, biometrically-enabled single sign-on for deskless workers, supporting shared devices, badge taps, and easy integration with existing HR systems.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total funding – $30M Series A (2023) plus $28M Series A extension (2025) = at least $58M raised [getflip.com/about-us](https://www.getflip.com/about-us/).
- **Notable Investors/Partners**: Announced strategic investors as part of Series A extension; partners include brands like Bosch, EDEKA, and MAHLE.
- **Growth Signals**: 1M+ users, over 1,000 customer brands; 95% app usage rate among clients; 164 total employees as of latest data (Built In profile) with continuous hiring in engineering, solutions, and HR; acquisition of The Bot Platform (2024) to enhance workflow capabilities.

## Competitive Advantages
- **AI-native from day one**: Flip Fusion enables custom app creation in minutes without developers – a strong differentiator for large, non-technical frontline teams.
- **Deskless-first design**: Built for shared devices, biometric login, and no corporate email – directly addressing the reality of 2.7 billion frontline workers globally.
- **All-in-one platform**: Combines communications, HR self-service, identity management, and workflow automation – replacing multiple point solutions.
- **High adoption**: 95% usage rate indicates strong user engagement and stickiness.

## Strategic Focus
- **AI-first expansion**: Recent $28M funding is explicitly earmarked to “deliver AI to the frontline” – deepening Fusion’s capabilities and automating more processes.
- **Product-led growth**: No-code tools and self-service features reduce the need for lengthy implementations, accelerating customer acquisition.
- **Market penetration**: Targeting enterprise retail, logistics, and manufacturing segments in Europe and beyond, with a remote-friendly hiring model that allows scaling across time zones.
- **Acquisition integration**: Fully absorbed The Bot Platform, adding workflow expertise to the existing Flip Flows offering.

## Why Work Here
- **Culture**: “Flipsters are passionate about what they do” – the company emphasizes trust, transparency, and autonomy. Flat hierarchies and founder accessibility (candidates meet co-founders during hiring) foster a close-knit, mission-driven environment.
- **Remote/Hybrid**: Fully remote-friendly within Europe; teams in Stuttgart, Berlin, and remote locations. Employees choose where they work each day, with modern “New Work” offices in Stuttgart and Berlin that include quiet zones, brainstorming corners, and bookable spaces. Occasional in-person events at headquarters.
- **Perks**: 30 days holiday, trust-based hours (no core working times), company pension subsidy, JobRad bicycle leasing, high-end equipment (Windows or MacBook, monitor, headset, webcam, docking station), corporate benefits portal with discounts, and workation options (subject to legal approval).
- **Engineering Culture**: Developers work in product teams (Backend, Frontend/Web, Mobile, Site Reliability). Interview includes small prep tasks and pair programming on-site. They value self-organisation and transparency.
- **Diversity**: Hiring across all departments; multiple languages encouraged; the platform itself serves a global, multilingual workforce.

## Sources
1. [getflip.com – Product overview](https://www.getflip.com/)
2. [getflip.com/about-us – Milestones, funding, team](https://www.getflip.com/about-us/)
3. [getflip.com/careers – Perks, culture, open positions](https://www.getflip.com/careers/)
4. [getflip.com/careers/jobs – Job listings with FAQ on remote, equipment, holiday](https://www.getflip.com/careers/jobs/)
5. [builtin.com/company/flip-0 – Company stats, headcount, year founded](https://builtin.com/company/flip-0)

## Other roles at Flip

- [Event Marketing Manager](https://feeny.ai/job/event-marketing-manager-flip-new-york-et8j53twct4d) — New York, NY
- [Implementation Manager, Healthcare](https://feeny.ai/job/implementation-manager-healthcare-flip-brooklyn-v59m7n2n4daz) — Brooklyn, NY
- [Implementation Manager, Healthcare](https://feeny.ai/job/implementation-manager-healthcare-flip-marina-del-rey-a4psn3x0fzzn) — Marina Del Rey, CA
- [Content & Social Manager](https://feeny.ai/job/content-social-manager-flip-new-york-2vbhqv52zaat) — New York, NY
- [Head of Security & AI Governance](https://feeny.ai/job/head-of-security-ai-governance-flip-los-angeles-7sk822cn4gsg) — Los Angeles, CA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-flip-los-angeles-h0vy9yzs8054) — Los Angeles, CA
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-flip-los-angeles-yy7pcd6nrhkp) — Los Angeles, CA
- [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-flip-new-york-nebmvym81vmj) — New York, NY
- [Product Manager](https://feeny.ai/job/product-manager-flip-los-angeles-tn52mg9gxxgf) — Los Angeles, CA
- [Product Manager](https://feeny.ai/job/product-manager-flip-new-york-9ds9f7mf1pkb) — New York, NY