---
title: 'Customer Success Manager at Flowcode'
canonical: 'https://feeny.ai/job/customer-success-manager-flowcode-new-york-zejqznwdgy28'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager at Flowcode

- **Company:** Flowcode
- **Location:** New York, NY
- **Posted:** 2026-04-21
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/flowcode/jobs/4684771005

## Job description

Customer Success Manager | Media + Agency Flowcode

This role is based in Soho, New York City and expected to be in office 4 days a week.

Flowcode

Flowcode is the leading offline-to-online conversion platform, helping the world's biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions, fast.

The Role: Media + Agency Customer Success Manager

We're hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis. You'll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.

You'll thrive in this role if you:

- Have 4-8 years in client success, partnerships, or strategy at a media company, network, or agency
- Understand the media and advertising ecosystem – broadcast, digital, ad ops, martech, measurement
- Know the ICP and executive org maps at the top holding companies like Comcast, Disney, Warner Bros. Discovery, Paramount, Fox and can navigate from an individual champion to the right budget owner fast
- Can confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach
- Spot churn signals early and act - you've turned at-risk accounts into renewals and have the receipts
- Move fast on account challenges. You are highly proactive, resourceful, and sharp under pressure
- Can synthesize complex client challenges into clear executive narratives and recommendations
- Take ownership of your accounts and beyond to improve systems, processes, or team performance
- Know how to uncover expansion with new campaign use cases, cross-functional champions, budget pockets
- Build trust across agency and media orgs: programming, marketing, ad sales, data teams, and operations
- Have experience coordinating platform migrations or complex onboarding alongside implementation teams
- Are comfortable in Hubspot (or can ramp fast) and use systems to scale client engagement

What You'll Own:

- NRR targets across your portfolio: drive usage, adoption, renewal, and expansion. You own the number of your portfolio.
- Health score monitoring: proactively flag at-risk signals, build recovery plans, and move before accounts slip.
- Executive engagement, Strategic QBRs, Campaign Reviews: to multi-thread across client teams and build relationships with executives, budget holders, and senior stakeholders
- Risk mitigation and problem-solving: turn insights into action fast, you don't wait for escalation.
- Cross-functional influence: drive alignment across Sales, Product and GTM to unlock product growth and services opportunities to drive revenue
- Platform migration coordination: manage client-side timelines, expectations, and cross-functional dependencies alongside our implementation team.
- Sales partnership: identify and close upsell opportunities.
- Workflow alignment: build rhythms that match media buying cycles, flight dates, and campaign refreshes.

NYC presence: deepen media relationships by showing up on-site, at events, and as a strategic partner.

Requirements:

- 4-8 years in media-focused CSM, Account Management, or similar roles
- Proven track record managing at-risk accounts, driving renewals, and hitting NRR targets
- Proven success working with media brands, ideally in TV or digital broadcast environments
- Experience managing platform migrations or complex product transitions for enterprise clients
- Strong understanding of attribution, analytics, and media KPIs
- Experience using CRM and CS platforms like HubSpot and health score tooling experience is a major plus
- Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
- Ability to operate independently and deliver in a fast-paced, high-growth startup

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.  The current range for this role is up to $105-125k OTE plus equity.

## About Flowcode

## Company Overview
- **One-liner**: Flowcode provides an enterprise QR code and digital touchpoint platform that instantly connects brands to their audiences, capturing who they are and how they engage.
- **Entity Type**: Private (funding stage not publicly available)
- **Headquarters**: New York, New York, USA
- **Founded**: 2019
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: QR code technology, offline-to-online marketing, data analytics
- **Target customers**: B2B – Enterprise brands, Fortune 500 companies, marketing teams across industries (sports, travel, retail, healthcare, financial services, media, automotive, etc.)
- **Mission / purpose**: “Activate your real-world touchpoints, connect audiences to your digital ecosystem, and measure offline insights.”

## Products & Services
- **Flowcode®** – Premium, custom-designed QR codes that serve as a brand’s front door, delivering seamless, on-brand experiences and unlocking data. Used for physical touchpoints (packaging, print, OOH).
- **FlowURL™** – Transforms digital brand touchpoints (e.g., links, social bios) into personalized conversion experiences, enabling a full omnichannel strategy.
- **FlowHub™** – Routes audiences from any touchpoint to branded, curated mobile experiences, serving the right content in real time.
- **FlowID & Personalization** – Unifies customer identity across omnichannel touchpoints to power more personalized experiences.
- **Flowcode Workspaces** – Collaboration and governance tool for teams, brands, or partners to manage shared assets and maintain brand consistency.
- **Enterprise Governance** – Parent-child data structure to keep master control of data while giving brands operational control of touchpoints.
- **Data & CRM Integrations** – Pre-built API integrations with major enterprise data management, CRM, and marketing platforms.

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: “Trusted to drive 1B+ connections for over 75% of Fortune 500 brands” (as of 2025)
- **Notable Investors / Partners**: Not publicly available (no funding or investor details in provided sources)
- **Growth Signals**:
  - 110 total employees, 41 in product & tech (Built In, 2025)
  - Hybrid work model with headquarters in Soho, NYC
  - Active hiring for roles in engineering, design, GTM (Customer Success, CRM, Onboarding)
  - Serves multiple high-value industries: sports, travel, retail, healthcare, financial services, media, automotive

## Competitive Advantages
- **Design & Brand Governance**: Premium, custom-designed QR codes with locked brand kits (logos, colors, fonts) ensure consistency at scale.
- **Omnichannel + Personalization**: FlowID ties together offline and online touchpoints, providing a unified view of each customer.
- **Enterprise Scale**: Parent-child data structure and deep CRM integrations make it suitable for large, complex organizations.
- **Proven Adoption**: Over 75% of Fortune 500 brands use the platform, indicating strong trust and network effects.

## Strategic Focus
- **Offline-to-Online Conversion**: Continue to simplify the bridge between physical touchpoints and digital experiences.
- **Data Intelligence**: Expand FlowID and personalization capabilities to deliver deeper insights and ROI measurement.
- **Enterprise Expansion**: Grow within existing Fortune 500 accounts and into new verticals (e.g., healthcare, financial services).

## Why Work Here
- **Culture**: Described as “Passionately obsessed,” “Challenge, build, send it,” and “1% Better Everyday.” Emphasis on getting things done (GSD), continuous improvement, and collaboration.
- **Work Model**: Hybrid – flexible on-site time at the Soho, NYC headquarters. Encourages hands-on collaboration.
- **Perks & Benefits** (from Built In and careers page):
  - Competitive salaries and equity (stock options)
  - Unlimited vacation
  - Paid health benefits (dental, health insurance, FSA)
  - Generous parental leave
  - 401(K) with financial planning
  - Pet-friendly office with free snacks, drinks, lunch stipend
  - Happy hours, team dinners, custom swag, team offsites
  - Promotion policies with customized development tracks
- **Tech Stack**: Django, Flask, Golang, JavaScript, Python, React, Spark, TensorFlow, Figma, HubSpot, Slack, Zoom, Monday.com, Google Workspace.

## Sources
1. [Flowcode Website](https://www.flowcode.com/)
2. [Flowcode Careers Page](https://www.flowcode.com/company/careers)
3. [Built In – Flowcode Profile](https://builtin.com/company/flowcode)
4. [Greenhouse Job Board – Flowcode](https://job-boards.greenhouse.io/flowcode)

## Other roles at Flowcode

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