--- title: 'Customer Success Manager (French & English Language Skills) at Commvault' canonical: 'https://feeny.ai/job/customer-success-manager-french-english-language-skills-commvault-united-kingdom-eede3sfj2vkv' type: 'job' last_seen: '2026-11-07' --- # Customer Success Manager (French & English Language Skills) at Commvault - **Company:** Commvault - **Location:** United Kingdom - **Work type:** remote - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-07 - **Apply:** https://job-boards.greenhouse.io/commvault/jobs/5469593008 ## Job description Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: - Commvault does not conduct interviews by email or text. - We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. - Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com ## About Commvault Commvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. We help organizations stay ready for constant disruption by returning critical data, applications, identities, and AI systems to a clean, trusted state. Our purpose-built recovery solutions span cloud-native and hybrid environments, leveraging AI to enable resilience at enterprise scale. Location: UK, Remote What you will do…: As a Customer Success Manager at Commvault, you will play a pivotal role in building and maintaining strong, long-term relationships with our customers and internal stakeholders. Your primary goal is to ensure the overall success of the post-sales partnership by driving customer outcomes and demonstrating the value of Commvault’s technologies. You will be responsible for working with our services team to ensure smooth customer onboarding, followed by owning customer adoption, expansion, and renewals, and will serve as a trusted advisor to both customers and internal teams. How you will make an impact: Customer Success: - Build and maintain strong, long-term relationships with customers and internal stakeholders. - Serve as a trusted advisor, providing guidance and support to ensure customer success. - Drive customer outcomes and demonstrate the value (return on investment) of Commvault’s technologies. - Ensure customers are successfully moving through their customer journey phases at the time-sensitive goals set by Commvault Leadership. Customer Engagement: - Lead customer meetings and ongoing business reviews, presenting the progress of key success criteria. - Monitor account health and relevant KPIs to ensure continued adoption and alignment with the customer's objectives. - Proactively identify and prevent churn risk through risk mitigation plans. - Develop ongoing nurture and education campaigns that drive set success plans for the customer. Revenue and Sentiment Management: - Ensure revenue and sentiment goals are accomplished for your assigned book of - Present the status of revenue, sentiment, and engagement bi-weekly/monthly within internal business reviews, highlighting areas of risk and driving mitigation. - Identify opportunities to drive growth with your customers, aligning with internal stakeholders to secure expansions. - Forecast customer risks well in advance of critical milestones, enabling the leadership team to create and deliver mitigations that may span contract changes, product changes, or additional engagement from various product teams. What you need to be ready! - Passion for Customer Success: A genuine commitment to helping customers achieve their goals and realize the full potential of Commvault’s solutions. - Team Player: Ability to work collaboratively with internal teams and external partners to drive customer success. - Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues. - Critical and Lateral Thinking: The ability to analyse complex situations, think creatively, and develop effective solutions. - Adaptability: Flexibility to handle shifting business priorities and the ability to prioritize tasks quickly and effectively. - Project Management: Highly organized with strong project management skills, especially in a fast-paced and rapidly evolving product landscape. - Technical Competency: Solid understanding of customer success and/or customer experience methodologies and the ability to map customers’ business requirements to product capabilities. Qualifications and Experience: - At least 5+ years of experience in a customer success, account management, or similar role. - Customer Management: Proven experience managing multiple large customers simultaneously. - Technical Knowledge: Strong understanding of Commvault’s products and services, or a willingness to learn and become an expert. - Communication Skills: Excellent written and verbal communication skills in French and English to a professional level. - Problem-Solving: Proven ability to identify and resolve customer issues effectively. You’ll love working here because... - Opportunity to join employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, opportunity to join our Community ERGs - Generous global benefits All applicants must live and work in country. ## #LI-SS1 #LI-Remote Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com. [Commvault's Privacy Policy](https://www.commvault.com/privacy-policy) ## About Commvault ## Company Overview - **One-liner**: Commvault provides a cloud-native platform that unifies data security, identity resilience, and cyber recovery to help enterprises protect and recover their data across any environment. - **Entity Type**: Public (NASDAQ: CVLT) - **Headquarters**: Tinton Falls, New Jersey, USA - **Founded**: 1996 (spun off from Bell Labs) - **Founders**: Not publicly available as a single founder; the company originated from a technology developed at Bell Labs. ## Core Business - **Primary industry/industries**: Enterprise data protection, cybersecurity, backup and disaster recovery, cloud resilience. - **Target customers**: Large enterprises and mid-market organizations (B2B); IT, security, and infrastructure teams. - **Mission or purpose statement**: "To redefine what it means to be resilient" by enabling organizations to protect, govern, and recover their data across clouds, regions, and platforms, turning resilience from a reactive task into a proactive discipline [commvault.com](https://www.commvault.com/about-us). ## Products & Services - **Commvault Cloud**: A unified, cloud-native platform that delivers data security, identity resilience, and cyber recovery at enterprise scale. It provides a single view to secure, govern, and recover all data wherever it lives. [commvault.com](https://www.commvault.com/) - **Commvault Cloud Unity**: The latest iteration of the platform, integrating data security, identity resilience, and cyber recovery into one intelligent experience. [commvault.com](https://www.commvault.com/) - **Data Security**: Solutions for discovering, protecting, and governing access to data in real-time. [commvault.com](https://www.commvault.com/cyber-resilience) - **Identity Resilience**: Protects identity systems (e.g., Active Directory, Entra ID) and restores clean, trusted access at scale. [commvault.com](https://www.commvault.com/cyber-resilience) - **Cyber Recovery**: Enables fast, clean, and complete recovery of data and systems after a cyberattack or disaster. [commvault.com](https://www.commvault.com/cyber-resilience) - **ResilienceOps (ResOps)**: A framework for operationalizing resilience, making protection and recovery continuous, intelligent, and automated. [commvault.com](https://www.commvault.com/about-us) ## Market Standing - **Valuation/Market Cap**: As of July 2026, Commvault’s market capitalization is approximately $9.6 billion (based on recent public trading data). - **Key Metric**: Annual Revenue - Commvault reported revenue of approximately $926 million for the fiscal year ending March 2025. - **Notable Investors/Partners**: As a public company, major institutional shareholders include Vanguard, BlackRock, and other asset managers. Key technology partners include AWS, Microsoft Azure, Google Cloud, and leading identity providers. - **Growth Signals**: - Named a Leader in the **Gartner Magic Quadrant for Backup and Data Protection Platforms** for the 14th time, the only vendor to achieve this consistently [commvault.com](https://www.commvault.com/about-us). - Over 1,600 lifetime patents driving innovation [commvault.com](https://www.commvault.com/about-us). - Strong focus on the emerging "cyber resilience" market, integrating identity and data recovery. - Consistent revenue growth and expansion into cloud-native SaaS offerings. ## Competitive Advantages - **Pioneering "ResilienceOps"**: Commvault has defined and is operationalizing the concept of ResilienceOps, a framework that integrates data security, identity, and recovery into a single automated discipline, setting it apart from point solution vendors. - **Unified Platform**: Unlike competitors that offer separate tools for backup, identity protection, and security, Commvault provides one cloud-native platform that unifies these functions, reducing complexity for enterprise customers. - **14-Time Gartner Leader**: The longest-standing streak as a Leader in the Gartner Magic Quadrant for its primary market, signaling consistent execution and innovation. - **Patented Technology**: A portfolio of over 1,600 lifetime patents provides a strong technological moat. - **Hybrid Cloud Expertise**: Deep capabilities for protecting data across on-premises, hybrid, and multi-cloud environments, a critical need for large enterprises. ## Strategic Focus - **AI-Readiness**: Actively positioning the platform to help customers safely leverage AI by protecting the data that powers AI models and ensuring clean, trusted data for AI initiatives. The company's tagline includes "Only Commvault makes you ready for AI." [commvault.com](https://www.commvault.com/). - **Deepening Cloud Integration**: Continuing to invest in its cloud-native platform and native integrations with major hyperscalers (AWS, Azure, GCP). - **Expanding the Identity Resilience Market**: Driving adoption of its identity protection solutions as a key pillar of its unified resilience platform. - **Growing SaaS Revenue**: Transitioning more customers to its cloud-based SaaS offerings for predictable, recurring revenue. ## Why Work Here - **Culture of Innovation**: Commvault emphasizes innovation, with a "dream big, work hard" ethos. Employees are encouraged to solve the hardest problems in the industry [commvault.com](https://www.commvault.com/careers). - **Mission-Driven Work**: The company’s work is directly tied to protecting critical data and operations for the world's leading organizations, offering a sense of purpose ("What you do matters") [commvault.com](https://www.commvault.com/careers). - **Award-Winning Culture**: The company has been recognized for creating a culture of care, support, and innovation, with a strong focus on diversity and inclusion ("We speak human and celebrate diversity") [commvault.com](https://www.commvault.com/careers). - **Flexibility**: The company supports hybrid and remote work models in many roles, offering flexibility to help employees balance personal and professional goals [commvault.com](https://www.commvault.com/careers). - **Global Impact**: With over 2,800 employees worldwide and customers across the globe, Vaulters have a chance to work on globally significant problems and with diverse teams [commvault.com](https://www.commvault.com/about-us). - **Core Values**: The company is guided by four core values: **We Connect** (unite people), **We Inspire** (innovate and disrupt), **We Care** (speak human, celebrate diversity), and **We Deliver** (keep promises) [commvault.com](https://www.commvault.com/about-us/our-values). ## Sources 1. [Commvault Company Overview](https://www.commvault.com/about-us) 2. [Commvault Careers Page](https://www.commvault.com/careers) 3. [Commvault Job Listings](https://www.commvault.com/careers/jobs) 4. [Commvault Values and Culture](https://www.commvault.com/about-us/our-values) 5. [Commvault Cyber Resilience Solutions](https://www.commvault.com/cyber-resilience) 6. [Commvault Homepage](https://www.commvault.com/) 7. [Google Finance - Commvault Market Cap (for reference)](https://www.google.com/finance/quote/CVLT:NASDAQ) ## Other roles at Commvault - [Technical Account Manager (Spanish/English Speaker)](https://feeny.ai/job/technical-account-manager-spanish-english-speaker-commvault-spain-pt6504yffvh0) — Spain - [Head of Global Systems Integrator Alliances](https://feeny.ai/job/head-of-global-systems-integrator-alliances-commvault-united-states-6hxjxktfz5bh) — United States - [Channel Sales Engineer (France)](https://feeny.ai/job/channel-sales-engineer-france-commvault-france-3tfsxswbwxa7) — France - [SLED AE- SoCal](https://feeny.ai/job/sled-ae-socal-commvault-united-states-x9p481prxppb) — United States - [Associate Counsel](https://feeny.ai/job/associate-counsel-commvault-cairo-371vsqsfc42q) — Cairo, Egypt - [Enterprise Account Executive - Charlotte](https://feeny.ai/job/enterprise-account-executive-charlotte-commvault-north-carolina-united-states-of-ya2nmhkxvtqt) — North Carolina United States of, United States - [Manager, Compliance](https://feeny.ai/job/manager-compliance-commvault-united-states-cx4bca9mcycx) — United States - [AVP, Strategic Technology Alliances](https://feeny.ai/job/avp-strategic-technology-alliances-commvault-new-jersey-united-states-of-agkez2x690wr) — New Jersey United States of, United States / Texas United States OR, United States - [Sales Development Representative (German/English Speaker)](https://feeny.ai/job/sales-development-representative-german-english-speaker-commvault-madrid-zf8dm4meyb8c) — Madrid, Spain - [Enterprise Account Executive, Malaysia - Public & Commercial Sector](https://feeny.ai/job/enterprise-account-executive-malaysia-public-commercial-sector-commvault-qbbhybp1rpwt) — Malaysia