---
title: 'Customer Success Manager - French Speaking at ComplyAdvantage'
canonical: 'https://feeny.ai/job/customer-success-manager-french-speaking-complyadvantage-lisbon-j3q7mf15qeq6'
type: 'job'
last_seen: '2026-11-05'
---

# Customer Success Manager - French Speaking at ComplyAdvantage

- **Company:** ComplyAdvantage
- **Location:** Lisbon, Portugal
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-05
- **Apply:** https://complyadvantage.com/careers/jobs/8931597002?gh_jid=8931597002

## Job description

We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Customer Success Manager, you will

- Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success
- Be the dedicated contact and own the overall relationship with your clients
- Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
- Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
- Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
- Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
- Play a primary role in shaping the product roadmap based on customer feedback
- Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
- Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
- Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

- Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
- French language proficiency at a native or near-native level
- Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs
- Understand your client’s business and drive value towards positive business outcomes
- Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes
- An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
- Be a proactive self-starter that is self-directed and able to solve problems and execute independently
- Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
- Possess strong relationship management skills and the ability to coordinate across teams and build consensus
- Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment
- Ideally have previous project management experience and have worked in a start-up previously

What’s in it for you?

- Equity as we want you to have a part of what we are building
- Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
- We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships
- You will also get a new starter budget to kit out your home office
- Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve
- Annual learning budget (prorated based on start date) to drive your performance and career development

The base salary for this role is €40,000-50,000 per year + bonus, equity and benefits. The actual pay may vary based on factors such as location, experience, and skills. About us:

Our mission is to empower every business to eliminate financial crime.

By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.

More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.

ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at [complyadvantage.com](http://complyadvantage.com).

## About ComplyAdvantage

## Company Overview
- **One-liner**: ComplyAdvantage is an AI-driven financial crime risk detection platform that helps enterprises automate anti-money laundering (AML), know-your-customer (KYC), and sanctions compliance.
- **Entity Type**: Private (Series C+; total funding $108.2M)
- **Headquarters**: London, England, United Kingdom (Fetter Lane, Fetter Yard)
- **Founded**: 2014
- **Founders**: Charles Delingpole (Founder and Executive Chairman)

## Core Business
- **Primary industry**: Financial crime compliance software (AML, KYC, fraud detection)
- **Target customers**: B2B; banks, fintechs, payment providers, and other financial institutions (3,000+ enterprises across 75 countries)
- **Mission or purpose statement**: "Empower every business to eliminate financial crime."

## Products & Services
- **ComplyAdvantage Mesh (Platform)**: AI-native, SaaS-based risk intelligence platform that unites global sanctions, PEPs, watchlists, and adverse media data.
- **Customer Screening & Monitoring**: Automates onboarding and ongoing screening using AI-powered matching algorithms, reducing false positives by up to 70%.
- **Transaction Monitoring**: Real-time detection of suspicious activity with agentic AI that can autonomously resolve up to 85% of routine alerts.
- **Risk Intelligence**: Proprietary, full-stack data feeds for risk-based decisioning across the customer lifecycle.
- **Agentic Automation**: Embedded AI agents that automate up to 95% of KYC, AML, and sanctions reviews, cutting onboarding times by 50%.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: 
  - Annual Revenue: GBP 15.1M (latest fiscal year, [LinkedIn](https://www.linkedin.com/company/complyadvantage))
  - Total Funding: USD 108.2M across 4 rounds (Series A, B, C, and additional investment)
- **Notable Investors/Partners**: Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs Asset Management, Andreessen Horowitz (a16z)
- **Growth Signals**: 
  - 3,000+ customers in 75 countries
  - 384 employees (monthly headcount growth +2.5%)
  - 29 active job postings (quarterly job growth +7.4%)
  - Website traffic up 19.4% year-over-year

## Competitive Advantages
- **AI-native platform**: Uses multi-layered agentic AI to automate the entire compliance lifecycle, not just point solutions.
- **Proprietary risk intelligence**: Full-stack data covering sanctions, PEPs, adverse media, and enforcement – continuously updated.
- **Demonstrable efficiency gains**: Claims to reduce false positives by 70%, cut onboarding time by 50%, and handle 7x more work with the same staff.
- **Strong investor backing**: Top-tier VCs (Balderton, Index, a16z, Ontario Teachers’, Goldman Sachs) provide capital and credibility.

## Strategic Focus
- **Agentic automation**: Scaling agentic workflows to resolve routine alerts autonomously while maintaining regulatory defensibility.
- **Global expansion**: Operating in 13 countries with hubs in London, New York, Lisbon, Singapore, and Cluj-Napoca; targeting new regulated markets.
- **Platform unification**: Moving customers from legacy point solutions to a single, end-to-end risk intelligence platform.

## Why Work Here
- **Culture & reviews**: 4.2/5 on Glassdoor (294 reviews); work-life balance scores 4.4, compensation 4.0, culture 4.2, career growth 3.8.
- **Work policy**: Not explicitly stated, but presence of offices in 4 countries suggests a hybrid model for many roles.
- **Engineering culture**: 31% of staff are in technical roles (150 engineers); active hiring for Junior Frontend Engineer, Machine Learning Engineer, Engineering Manager, and Data Investigations Analyst.
- **Mission-driven**: Work directly impacts the fight against financial crime, with a global reach.
- **Growth trajectory**: Rapidly scaling headcount (+2.5% monthly) and revenue, offering career progression in a well-funded company.

## Sources
1. [ComplyAdvantage Official Website](https://complyadvantage.com/)
2. [LinkedIn Company Page](https://www.linkedin.com/company/complyadvantage)
3. [LinkedIn Jobs Page](https://www.linkedin.com/company/complyadvantage/jobs)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/complyadvantage)

## Other roles at ComplyAdvantage

- [Web Strategy & Optimization Manager](https://feeny.ai/job/web-strategy-optimization-manager-complyadvantage-new-york-y9sps8m52f4g) — New York, NY / North Carolina, United States
- [Founding GTM Engineer](https://feeny.ai/job/founding-gtm-engineer-complyadvantage-london-vaxnh7g47c84) — London, United Kingdom
- [Commercial Account Manager - Lisbon](https://feeny.ai/job/commercial-account-manager-lisbon-complyadvantage-lisbon-8a0kxvyfcmsj) — Lisbon, Portugal
- [Account Executive, Commercial](https://feeny.ai/job/account-executive-commercial-complyadvantage-new-york-pnr25dqdzkk0) — New York, NY / North Carolina, United States
- [Senior Product Marketing Manager - Platform & Data](https://feeny.ai/job/senior-product-marketing-manager-platform-data-complyadvantage-austin-3kjb5yzt1m53) — Austin, TX / Chicago, IL / Dallas, TX / Denver, CO / New York, NY / North Carolina, United States / Washington, DC
- [Business Development Representative](https://feeny.ai/job/business-development-representative-complyadvantage-austin-c7r31m3cwajm) — Austin, TX / Dallas, TX / Denver, CO / New York, NY / North Carolina, United States
- [Manager- Business Development](https://feeny.ai/job/manager-business-development-complyadvantage-london-gcfa86fdzdyw) — London, United Kingdom
- [Sales Director, New Business EMEA](https://feeny.ai/job/sales-director-new-business-emea-complyadvantage-london-n0rbp0txw752) — London, United Kingdom
- [Product Marketing Lead - Risk Applications](https://feeny.ai/job/product-marketing-lead-risk-applications-complyadvantage-london-sst0rnp0bhbe) — London, United Kingdom
- [Regional Marketing Manager - EMEA](https://feeny.ai/job/regional-marketing-manager-emea-complyadvantage-london-znz4fwrgg2fy) — London, United Kingdom