---
title: 'Customer Success Manager at Funded.club'
canonical: 'https://feeny.ai/job/customer-success-manager-funded-club-toronto-zeqxfrsj3f60'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager at Funded.club

- **Company:** Funded.club
- **Location:** Toronto, Canada
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-11
- **Apply:** https://funded.club/jobs.html?gh_jid=7871646003

## Job description

## About Isolocity

Isolocity is a growing B2B SaaS company and a leading provider of quality management software solutions for businesses operating in regulated and quality-driven environments. Our platform helps organizations streamline quality processes, improve compliance, and drive operational efficiency across industries such as Manufacturing, Food, Health Sciences, Cannabis, and others.

We are committed to empowering our clients with the tools, guidance, and structure they need to build and maintain effective Quality Management Systems.

The Ideal Candidate

We are seeking our first dedicated Customer Success Manager (CSM) to support a primarily SMB customer base, with responsibility for retention, expansion, and long-term value realization. This role will also support a small number of enterprise customers that require higher levels of coordination and strategic engagement.

You are comfortable working in quality-focused, regulated environments and enjoy helping customers translate quality management concepts into practical, scalable software workflows. You thrive in a growing organization, balancing structured playbooks with evolving processes, and enjoy building trusted relationships with customers over time.

## Responsibilities

- Own post-onboarding relationships for a portfolio of primarily SMB customers, including some Enterprise accounts
- Serve as the primary point of contact for ongoing customer success, expansions, retention, and value realization
- Conduct structured customer check-ins and periodic reviews to ensure adoption, progress, and outcomes
- Monitor customer health signals including usage, engagement, feedback, and risk indicators
- Proactively identify at-risk accounts and execute retention strategies in collaboration with internal teams
- Identify expansion opportunities such as additional users, modules, or services based on customer needs and maturity
- Work with customers to ensure timely renewals of the Isolocity software
- Lead Quarterly Business Reviews (QBRs) primarily for higher-value or enterprise customers
- Encourage effective adoption through a mix of guided engagement and self-service resources
- Contribute to the refinement of Customer Success playbooks, processes, and templates
- Share insights on customer challenges, success patterns, and product gaps with internal teams
- Collaborate closely with Support, Onboarding, Product, and Sales teams to improve the overall customer experience

## Experience

- 2–4 years of experience in Customer Success, Account Management, or a related SaaS role with a focus on retention and expansion
- Solid background in Quality Management, with an understanding of Quality Management Systems or compliance-driven environments & Software
- Experience supporting SMB customers at scale, with some exposure to enterprise accounts
- Experience working in regulated industries is an asset
- Familiarity with CRM systems and customer health tracking tools
- Strong communication and relationship-building skills
- Comfortable working in a growing, evolving environment where processes are still maturing

Success Indicators and Drivers

Retention & Health

- Gross Retention Rate (GRR)
- Net Revenue Retention (NRR)
- Percentage of accounts with current health status defined (Green / Yellow / Red)

Expansion

- Expansion revenue generated (upsells, cross-sells)
- Ongoing Expansions
- Percentage of eligible accounts with identified expansion opportunities

Engagement & Value

- QBR completion rate for eligible accounts
- Adoption trends across core platform features

Operational Effectiveness

- On-time renewals
- Quality and consistency of CRM updates
- Customer feedback trends (CSAT and qualitative feedback)

## Compensation

- Base salary + Bonus: Very competitive OTE

## Perks

- Full remote work opportunity – we are a virtual business
- Flexible hours – performance measured by outcomes and KPIs, not time logged
- Health Insurance + HSA
- Performance-based bonus
- Supportive and collaborative team environment
- Opportunity to grow with a scaling SaaS company
- Semi-annual in-person sync-ups to collaborate, plan, and celebrate wins

#LI-Remote

Thank you for considering this opportunity.  Funded.club Senior Recruiters partner exclusively with Startups and are in direct communication with hiring managers and founding team members.

Funded.club uses AI-assisted tools as part of our candidate sourcing and screening process. All applications are reviewed by a human recruiter, who makes all decisions about which candidates to progress. If your application seems like a good fit for the position, a real member of our team will contact you soon!

## About Funded.club

## Company Overview
- **One-liner**: Funded.club provides AI-powered tools and senior headhunters to help startups hire key talent on a fixed-fee basis, while also offering pitch coaching, investor search, and financial management services.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2019 (some sources list 2018 [builtin.com](https://builtin.com/company/fundedclub))
- **Founders**: Ray Gibson (Founder & Chairman/CEO)

## Core Business
- **Primary industry**: Human Resources Services / Startup Recruiting
- **Target customers**: Startups, scale-ups, and founders (B2B)
- **Mission or purpose statement**: Help founding teams raise money and spend it wisely on smarter hiring, with a sustainability goal to support a customer base comprising at least 50% social businesses.

## Products & Services
- **Hire**: Fixed‑fee recruiting sprints that deliver first qualified candidates in 7 days and a full shortlist in 14 days, combining an AI stack with senior headhunters. Not a percentage of salary.
- **Pitch**: Pitch deck analysis, 1‑1 pitch coaching, investor search, and financing options.
- **Manage Money**: Accounting, compliance services, cash flow management reports, and dashboards.
- **Predict** (via independent partner Predict.ventures): Analyzes >15,000 data points from an email, URL, or PDF to predict startup success with 96% accuracy.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company)
- **Key Metrics**: Annual revenue of USD 5,000,000 | 18 employees (‑8% YoY) | 400+ startups served
- **Notable Investors / Partners**: No external funding disclosed; operates as a privately held service company. Partner ecosystem includes Predict.ventures.
- **Growth Signals**: Operates in 11 countries (including USA, UK, Netherlands, Germany, Philippines, UAE); website traffic grew +78% year-over-year; 47,000+ LinkedIn followers.

## Competitive Advantages
- **Fixed‑fee pricing** – 6‑9% cost vs. salary, significantly cheaper than traditional agency percentages.
- **AI + human model** – Uses a modern AI stack backed by senior headhunters who convert passive talent.
- **Speed & transparency** – Time‑boxed sprints with first candidates in 7 days; customers get backend access as hiring managers.
- **Global reach** – Distributed team covering all time zones; same rewards globally regardless of location.

## Strategic Focus
- Scaling the fixed‑fee recruiting model to more startups worldwide.
- Increasing the share of social businesses, sustainability solutions, and good causes in the customer base.
- Expanding the “Pitch” and “Manage Money” services to offer a complete founder toolkit.

## Why Work Here
- **Fully remote / distributed** – Employees work remotely; the company is a “distributed company with a freelance team of recruiters” [builtin.com](https://builtin.com/company/fundedclub).
- **Teal culture** – Self‑organizing teams using an “advice process” for decisions, valuing results over time sheets.
- **Flexible schedules** – Team members plan work around family time and life passions.
- **Equal global pay** – Same rewards no matter where team members live.
- **Diverse & international** – Team spread across six continents; many backgrounds and time zones.

## Sources
1. [funded.club](https://funded.club/)
2. [funded.club – About / Team](https://funded.club/fundedteam)
3. [linkedin.com – Funded.club company page](https://nl.linkedin.com/company/funded-club)
4. [builtin.com – Funded.club careers & perks](https://builtin.com/company/fundedclub)
5. [indeed.com – Funded.club careers & employment](https://www.indeed.com/cmp/Funded.club)

## Other roles at Funded.club

- [Senior Fund Accounting & Operations Manager – Digital Assets](https://feeny.ai/job/senior-fund-accounting-operations-manager-digital-assets-funded-club-singapore-p7h3dra1dwq1) — Singapore
- [Senior Software Engineer - Site Reliability](https://feeny.ai/job/senior-software-engineer-site-reliability-funded-club-toronto-44qcbg09jfz8) — Toronto, Canada
- [Implementation Specialist](https://feeny.ai/job/implementation-specialist-funded-club-las-vegas-w0d15hex2w0m) — Las Vegas, United States
- [Senior Desktop Software Developer](https://feeny.ai/job/senior-desktop-software-developer-funded-club-toronto-j7bdm6rwzhn3) — Toronto, Canada
- [HR Manager](https://feeny.ai/job/hr-manager-funded-club-rotterdam-kb3tck0sy9n5) — Rotterdam, Netherlands
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tractable-warsaw-ja97atjehjr3) — Warsaw, Poland
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tractable-london-h94ds94x47z9) — London, United Kingdom
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-wayvia-united-states-ttty050a1gqq) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-easygenerator-dubai-gpgahav0r5r1) — Dubai, United Arab Emirates
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-impact-com-madrid-9v8bfnvnqfcb) — Madrid, Spain