---
title: 'Customer Success Manager at Gamma'
canonical: 'https://feeny.ai/job/customer-success-manager-gamma-new-york-j2d7vv0ceatp'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager at Gamma

- **Company:** Gamma
- **Location:** New York, NY
- **Compensation:** $125k–$235k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/Gamma/b9ab4e64-af4c-44b5-aa50-23a3115121af/application

**Skills:** B2B SaaS, Customer Success, Account Management, SQL, Data Analysis, APIs, SSO, Startup Experience, Design Software, CS Operations

> The Customer Success Manager owns the full customer lifecycle for a dynamic portfolio on the East Coast, focusing on AI-powered content creation. Responsibilities include ensuring customer health, driving retention and gross/dotational dollar metrics, designing onboarding programs, and partnering with Sales to conve...

## Job description

## About the role

You'll transform grassroots product love into thriving team and enterprise accounts. Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the East Coast, from fast-growing startups to large enterprises. Your job is to ensure every account realizes the full value of AI-powered content creation and becomes a long-term advocate for the platform. You'll own customer health, gross retention, and net dollar retention. That means designing onboarding and training programs that create Gamma champions, navigating complex stakeholder relationships, running executive business reviews that quantify impact, and partnering with Sales to convert high-potential accounts. You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment with AI-powered workflows that make the function itself more efficient. As one of Gamma's early team members in New York, you'll help establish the culture and pace of our East Coast presence. Our team has a strong in-office culture and works in person 4–5 days per week in New York and San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.

## What you'll do

- Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
- Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
- Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
- Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
- Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale
- Channel customer feedback to Product and Design on features and use cases that unlock enterprise value

## What you'll bring

- 5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of meeting or exceeding retention and expansion goals
- Startup experience, preferably at PLG companies managing the transition from self-serve to sales-assisted motion
- Proven ability to manage both high-touch strategic accounts and scaled customer programs, with the resourcefulness to navigate ambiguity in a high-growth environment
- Data-driven approach to customer health, with comfort discussing technical concepts like APIs and SSO with stakeholders
- Active AI user who experiments with new tools and can articulate AI best practices to customers, with the range to context-switch between executive communications and hands-on user training
- SQL knowledge or familiarity with data analysis, a background in design software, or experience building CS operations from scratch (Nice to have)

Compensation range: The on-target earnings for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $125K - $235K plus benefits & equity.

Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.

If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.

## About Gamma

## Core Business
- **Primary industry**: AI-powered productivity software / presentation and content creation
- **Target customers**: B2C (individual creators, professionals) and B2B (teams, enterprises)
- **Mission statement**: “We build tools for imagination” – making it easy for anyone to share ideas beautifully and quickly without design or communication expertise.

## Products & Services
- **Presentations**: Turn any idea or outline into a polished slide deck; export to PPT, PDF, Google Slides, and more.
- **Documents**: Create structured, visual documents (one-pagers, white papers) with AI assistance.
- **Websites**: Generate a shareable, hosted website in minutes – no coding required.
- **Social Media**: Produce platform-ready social content sized and styled for posting.
- **Graphics**: AI design agent for creating custom, on-brand graphics, infographics, and illustrations.
- **API**: Programmatic creation for automation, integration, and scaling content.

## Market Standing
- **Valuation**: $2.1B (as of 2026, per company about page)
- **Key Metric**: $100M+ annual recurring revenue (ARR); 100 million total users; over 1 million creations per day
- **Notable Investors/Partners**: Not publicly disclosed (likely venture-backed given valuation)
- **Growth Signals**: Achieved profitability in 2023; rapid user adoption (100M users); expanding from presentations into websites, social, and API; strong B2C viral growth with growing B2B enterprise traction.

## Competitive Advantages
- **AI-native architecture**: Built from the ground up for AI collaboration, not retrofitted.
- **Multi-format versatility**: One platform for presentations, documents, websites, social posts, and graphics – reducing tool sprawl.
- **Viral B2C love + massive B2B opportunity**: Millions of individual users drive organic adoption into enterprises.
- **Profitable growth**: Profitable since 2023 while still scaling rapidly, demonstrating unit economics.

## Strategic Focus
- **Disrupting the presentation market**: Replacing legacy tools (PowerPoint, Google Slides) with an AI-first experience.
- **Expanding the creative layer**: Moving beyond presentations to become the default tool for all modern communication (documents, websites, social).
- **Enterprise go-to-market**: Building on viral B2C adoption to capture B2B contracts with features like brand controls, team collaboration, and API integrations.
- **Continuous AI innovation**: Leveraging 20+ AI models and constant iteration to improve output quality and creative capabilities.

## Why Work Here
- **Culture**: Described as “warm, a little quirky, and fueled by curiosity” – a team of dreamers and doers that ships constantly.
- **Work model**: Hybrid/on-site presence in San Francisco (primary hub) and New York; many roles listed as “San Francisco” or “New York” with on-site expectation; some remote flexibility may exist for certain roles.
- **Notable perks**: Being part of a profitable, high-growth unicorn; working on a product used by 100M people; opportunity to shape the future of AI-powered communication.
- **Engineering culture**: Heavy emphasis on AI, data science, and product design; roles include AI Engineer, Research Engineer, Site Reliability Engineer, and UI Engineer.

## Sources
1. [Gamma About Page](https://gamma.app/about)
2. [Gamma Careers Page](https://careers.gamma.app/)
3. [Gamma Job Listings (Ashby)](https://jobs.ashbyhq.com/gamma)
4. [Gamma Product Pages](https://gamma.app/?lng=en)
5. [Gamma Team Page](https://team.gamma.app/)

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