---
title: 'Customer Success Manager (German Speaking) at Choco'
canonical: 'https://feeny.ai/job/customer-success-manager-german-speaking-choco-london-rgnzp7vwczvp'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager (German Speaking) at Choco

- **Company:** Choco
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/choco/be8ef5cd-382d-41ae-b3a9-38b13a8a9ce6

## Job description

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.

At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. As a Customer Success Manager, you'll take ownership of a portfolio of ~50 SMB and mid-market distributor accounts that have successfully completed implementation. Your focus is on customer retention, renewals, and expansion—ensuring customers continue to realise value from Choco long after go-live. This is a builder role. You'll thrive if you enjoy creating structure where there isn't any, navigating ambiguity, and solving complex customer challenges in a fast-growing environment. This is primarily an in-office role (4–5 days/week) based in London.

## What you'll do

- Own a portfolio of ~50 SMB and mid-market distributor accounts from implementation handover through renewal, driving retention, expansion, and long-term customer success.
- Build trusted relationships with customers, helping them maximise adoption of Choco's solutions and identify opportunities to grow their partnership with us.
- Own commercial outcomes for your portfolio, including renewals, upsell opportunities, and reducing churn.
- Act as the primary strategic partner for your customers, proactively identifying risks, solving operational challenges, and ensuring they achieve measurable business outcomes.
- Partner closely with Product, Integrations, Finance, Marketing, Sales, and Implementation to remove blockers and continuously improve the customer experience.
- Translate customer feedback into scalable product and process improvements as we continue to build our Customer Success function.

## What you bring

- 2-4 years of experience in Customer Success, Account Management, or another customer-facing role where you've owned customer relationships and commercial outcomes.
- Experience managing a portfolio of customers with responsibility for retention, renewals, and growth.
- A builder mindset - you enjoy working through ambiguity, creating scalable processes, and tackling new challenges rather than operating in a highly structured environment.
- Strong commercial judgment and the ability to balance customer needs with business impact.
- Excellent communication skills, with the ability to build trusted relationships and explain technical concepts in a clear, practical way.
- Native in German and English (C1/C2), both written and spoken.

## What you get

- Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.
- Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
- Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
- In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).
- Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.

If you want to work on real problems, take ownership, and raise the bar, we should talk. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

## About Choco

## Company Overview
- **One-liner**: Choco is building the AI infrastructure for the global food system, connecting food distributors, operators, and suppliers on a single intelligent platform to streamline order management, reduce waste, and increase efficiency.
- **Entity Type**: Private (Unicorn, Series B2)
- **Headquarters**: Berlin, Germany
- **Founded**: 2018
- **Founders**: Daniel Ambros and Cristiano Yokom

## Core Business
- **Primary industry/industries**: Food Supply Chain / Food Technology
- **Target customers**: B2B – restaurants, food distributors, food suppliers, wholesalers
- **Mission or purpose statement**: “Enable a sustainable food system” by reducing inefficiencies and food waste across the supply chain

## Products & Services
- **Choco Ordering Platform (SaaS)**: Digital order management that replaces phone, fax, and email for restaurants and suppliers; includes inventory tracking, waste monitoring, and cost reporting.
- **Choco VoiceAgent (AI Voice Assistant)**: Built in collaboration with OpenAI, replaces voicemail-based ordering with live, AI-powered conversations that check stock, suggest alternatives, and reduce waste.
- **Choco Autopilot (AI Agent)**: The first AI agent in food distribution that makes autonomous decisions to optimize order processing and inventory management.
- **OrderAgent (AI Order Processing Engine)**: Automates the ingestion and processing of orders from voicemail, email, SMS, and third-party providers, processing 100x more orders per hour than manual methods.
- **Sales Rep App**: Mobile tool for distributor sales teams to strengthen customer relationships, view real-time data, and increase revenue.
- **ERP Integrations**: Connects seamlessly with over 200 ERP, CRM, and logistics systems (e.g., SAP, Oracle) for end-to-end synchronisation.

## Market Standing
- **Valuation/Market Cap**: $1.2 billion (unicorn status achieved, latest valuation as of Series B2 round; estimated range $1–2.5B per Dealroom) – [dealroom.co](https://dealroom.co/companies/choco/)
- **Total Funding**: $366.5M across 8 rounds – [linkedin.com](https://www.linkedin.com/company/choco-ai)
- **Notable Investors/Partners**: Coatue (lead Series A), G Squared (lead Series B), along with investors from 13+ funds. Strategic partners include OpenAI, DoorDash, Dot Foods, UniPro, Golbon.
- **Growth Signals**: Processed over 8.8 million orders in the past year; 500,000 monthly orders; operates in 6 countries (US, UK, Germany, France, Spain, UAE); 186 employees (+10.7% YoY); annual revenue $235M.

## Competitive Advantages
- **AI-first approach** with custom models and deep integration across the entire order lifecycle – not just hype but deployed at scale (VoiceAgent, Autopilot).
- **Exclusive partnership with OpenAI** gives Choco access to cutting-edge language models for food-industry-specific voice AI.
- **Network effects**: Connects 10,000+ suppliers to 15,000+ restaurants, creating a dense two-sided marketplace.
- **Deep ERP integrations** with 200+ systems create high switching costs for distributors.
- **Sustainability mission** directly addresses the 40% of global food that goes to waste and 10% of global greenhouse gas emissions attributable to food waste – a powerful brand and talent differentiator.

## Strategic Focus
- **AI agent expansion**: Scaling Autopilot and VoiceAgent to automate more decision-making across distribution.
- **International growth**: Expanding into the Middle East (UAE) and deepening presence in Europe and the US through partnerships (e.g., DoorDash in Germany).
- **Distributor-centric platform evolution**: Moving from a restaurant ordering app to a full operating system for food distributors (sales, ecommerce, order management, AI).
- **Sustainability**: Using AI to reduce food waste and improve margin transparency, aligning with global climate goals.

## Why Work Here
- **Culture**: Driven by the “Chocorian” mindset and values called TOFU: Team, Ownership, Focus, and deep Understanding. Emphasis on “team first”, trust from day one, and ownership of problems end-to-end.
- **Remote/Hybrid/Office**: Hybrid model with physical offices in Berlin (HQ), New York, Chicago, Barcelona, Paris, Brussels, London, and more. Collaboration is prioritised over fancy decor; authentic teamwork is the goal.
- **Engineering culture**: Modern tech stack (Python, React, GraphQL, AWS, Kubernetes, PostgreSQL, Flutter, etc.); emphasis on cross-functional collaboration and continuous improvement (“1% better every day”).
- **Career development**: Dedicated career growth, internal mobility, and a “build together, grow together” philosophy.
- **Perks & recognition**: Employer rating 4.0/5 on LinkedIn (219 reviews), with compensation rated 4.0/5 and culture rated 3.9/5. Typical salaries: Executive Assistant ~€60k/yr, Account Executive ~$84k/yr, Implementation Manager ~$92k/yr.
- **Impact**: Directly tackle one of the world’s biggest environmental problems (food waste) while modernising an ancient industry.

## Sources
1. [choco.com/us/careers](https://choco.com/us/careers)
2. [choco.com/us/](https://choco.com/us/)
3. [choco.com/us/about](https://choco.com/us/about)
4. [linkedin.com/company/choco-ai](https://www.linkedin.com/company/choco-ai)
5. [dealroom.co/companies/choco/](https://dealroom.co/companies/choco/)

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