---
title: 'Customer Success Manager (German-speaking) at Secfix'
canonical: 'https://feeny.ai/job/customer-success-manager-german-speaking-secfix-germany-austria-poland-united-m4f5s5g5r0js'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager (German-speaking) at Secfix

- **Company:** Secfix
- **Location:** Germany / Austria / Poland / United Kingdom / Turkey
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-22
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/secfix/62ec36b4-26fa-4249-928f-82faf89c137a/application

**Skills:** German (C2), English (fluent), Intercom, Clickup, Zapier, Google Spreadsheets, Claude, Notion

> Manage the customer lifecycle from day 1 through renewal for DACH region clients, ensuring high service levels and driving business outcomes. Improve CSM processes, serve as the primary point of contact, and collaborate cross-functionally to align customer needs with company strategy.

## Job description

Remote - Germany, Austria, Poland, the UK or Turkey. C1 or C2 German Language is essential

## About Secfix

At Secfix, we’re at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work. Secfix is run by a 100% remote team with hubs in Munich, Berlin and London. We’re a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We’ve just raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital.

## About Our Team

We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels. We are a team with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

About you: We are seeking a highly motivated Customer Success to join our team and work with our customers from the DACH region. In this role, you will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Preferred experience & culture:

- Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
- Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
- Onboard and support Secfix customers through the lifecycle of their certification journey
- Become an expert in ISO 27001, GDPR and other forms of compliance
- Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
- Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
- Write and record educational and technical content for our knowledge base.

Requirements:

- English (fluent) and German (C2)
- Great time management and organisational skills
- Excellent communication skills
- Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
- Experience working with cross-functional teams (Sales, Support, Engineering, Product)
- Energetic and engaged with remote culture

Nice-to- have:

- Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, Claude and Notion
- Other languages
- Entrepreneurial mindset

We are very proud of our Secfix values - and look for candidates who share them. They are:

- We are obsessed with our customers. We start with the customer and work our way backward to create amazing products they love.
- We build everything in a smart way. We love working by YCombinator's principles and preach those to our team.
- We create trust within our organisation. Transparency and ethics are within our DNA.
- We are hacky. A functional prototype delivered within 2 weeks is worth more than a perfect solution delivered in 2 months.
- We take ownership. Building a startup is about ownership and being accountable for timely delivery.
- We are leaders of remote work. We are passionately building a culture where people can be productive working from anywhere.

## What We Offer

- Remote Work: 100% remote work with a virtual office in Gather.
- Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this [philosophy with GitLab](https://about.gitlab.com/blog/2019/02/28/why-we-pay-local-rates/).
- Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
- Holidays: 26 days holiday + local public holidays.
- Health Insurance: Comprehensive health coverage.
- Development Budget: €1,000 annual personal development budget.
- Workspace Budget: Remote workspace budget and access to co-working spaces.
- Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Spain!).
- Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
- Company Events: Company-wide events to build relationships and have some fun!
- Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.

Interview Process:

1. 20-30 min - Intro call with Talent team
2. Take-home Assessment
3. 45 min - Interview with CS Lead
4. 60 min - Culture interview with CS Lead and Co-Founder

Please note: We are an equal-opportunity employer and a remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small, fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. [Read more about our Remote Culture here](https://www.notion.so/Remote-Culture-93bf571583904c5e814b7afd83c240f2?pvs=21).

## About Secfix

## Company Overview
- **One-liner**: Secfix is Europe’s end-to-end security compliance platform that automates certifications (ISO 27001, SOC 2, NIS2, TISAX, GDPR) for SMBs and mid-market companies.
- **Entity Type**: Private (Series A)
- **Headquarters**: Munich, Germany (Salvatorplatz 3, 80333)
- **Founded**: 2021
- **Founders**: Grigory Emelianov (CEO), Branko Džakula (CTO), Fabiola Munguia (CISO)

## Core Business
- **Primary Industry**: Security compliance automation / IT services and consulting
- **Target Customers**: B2B – SMB and mid-market companies across Europe, including regulated industries (finance, energy, automotive)
- **Mission**: “On a mission to help companies build trust & accelerate growth” by making certifications fast, transparent, and repeatable.

## Products & Services
- **Compliance Automation Platform** (SaaS): Automates evidence collection, policy management, risk assessments, and audit preparation for frameworks like ISO 27001, SOC 2, NIS2, DORA, TISAX, GDPR, ISO 42001, ISO 27701, ISO 9001, and ISO 27018.
- **CISO-as-a-Service** (Service): Provides dedicated security expertise, continuous monitoring, incident management, and penetration testing.
- **Risk Management** (SaaS feature): Automated risk assessments linked to pre-mapped controls, with guided questionnaires.
- **Policy Management** (SaaS feature): 20+ customizable, audit-ready policy templates with acceptance tracking.
- **Employee Compliance** (SaaS feature): Automated onboarding/offboarding, task reminders, and security training tracking.
- **Vendor Management** (SaaS feature): Automatic vendor discovery via SSO, risk tracking, and assessment management.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding ~$15.8 M – $16.5 M (conflicting reports) with a $12 M Series A raised in February 2026 (led by Alstin Capital)
- **Notable Investors**: Octopus Ventures (led Seed round), Alstin Capital (led Series A), other angel investors
- **Growth Signals**:
  - Employee headcount: 30 (34.6% YoY growth)
  - Operating across 10 countries (Germany, UK, India, Poland, Austria, Montenegro, etc.)
  - Audit success rate and CSAT score both at 100% (company claim)
  - 90% automation for most frameworks
  - Active job postings grew 433% YoY

## Competitive Advantages
- **Deep Europe focus**: Designed specifically for EU regulations (GDPR, NIS2, DORA, TISAX) with German-built technology and European cloud infrastructure.
- **Automation + expertise combo**: Replaces slow manual compliance with AI-driven workflows, plus real CISO advisory.
- **All-in-one platform**: Covers the full compliance lifecycle – from risk assessment to audit preparation and continuous monitoring – unlike point solutions.
- **Proven track record**: 100% audit success rate and hundreds of customers across 15+ European countries including banks, energy companies, and multinationals.

## Strategic Focus
- Continue expanding compliance framework coverage (e.g., EU AI Act, ISO 42001).
- Deepen automation capabilities to reduce manual effort further.
- Scale customer base beyond SMBs into larger mid-market and regulated enterprises.
- Grow remote team across Europe while maintaining a “remote-first, async-friendly” culture.

## Why Work Here
- **Culture**: “Remote by design” – async workflows, flexible hours, and a distributed team across Munich, Berlin, London, and other European cities.
- **Values**: Extreme ownership, customer obsession, fast & reliable, trust through clarity, build smart & lean.
- **Engineering environment**: Modern SaaS stack, ex-Amazon and MAN technical leadership, focus on automation and security.
- **Growth trajectory**: Fast-growing private startup (revenue ~$1.1 M annually, headcount up 34% YoY) with aggressive hiring (16 open roles).
- **Perks**: Work with top-tier investors, hands-on compliance experts, and a diverse team of auditors, engineers, and CSMs.

## Sources
1. [secfix.com – About Us](https://www.secfix.com/about-us)
2. [secfix.com – Homepage](https://www.secfix.com/)
3. [secfix.com – Jobs](https://jobs.ashbyhq.com/secfix)
4. [cbinsights.com – Secfix Company Profile](https://www.cbinsights.com/company/secfix)
5. [linkedin.com – Secfix Company Page](https://www.linkedin.com/company/secfix/)

## Other roles at Secfix

- [Account Executive - Mid-Market (German-speaking)](https://feeny.ai/job/account-executive-mid-market-german-speaking-secfix-munich-7108a7573tzj) — Munich, Germany
- [Business Development Representative - SMB (German-speaking)](https://feeny.ai/job/business-development-representative-smb-german-speaking-secfix-munich-1b4xqm2q76vx) — Munich, Germany
- [Business Development Representative - Mid-Market (German-speaking)](https://feeny.ai/job/business-development-representative-mid-market-german-speaking-secfix-munich-zw7yj252hmxd) — Munich, Germany
- [Account Executive - SMB (German-speaking)](https://feeny.ai/job/account-executive-smb-german-speaking-secfix-munich-pq0p1erp3y4j) — Munich, Germany
- [Information Security Lead](https://feeny.ai/job/information-security-lead-secfix-europe-vx7b8n75c7ne) — Europe
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-secfix-germany-austria-poland-united-kingdom-turkey-myz44jfd7mkm) — Germany / Austria / Poland / United Kingdom / Turkey
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-secfix-europe-kwtwaq3pj9g2) — Europe
- [ISO 27001 Internal Auditor (German-speaking)](https://feeny.ai/job/iso-27001-internal-auditor-german-speaking-secfix-europe-mwydygebye9x) — Europe
- [ISO 27001 Internal Auditor](https://feeny.ai/job/iso-27001-internal-auditor-secfix-europe-z079c8ge8wgz) — Europe
- [Product Support Specialist (German-speaking)](https://feeny.ai/job/product-support-specialist-german-speaking-secfix-germany-austria-poland-united-ys9j4ypexp1g) — Germany / Austria / Poland / United Kingdom / Turkey