---
title: 'Customer Success Manager at Goodshuffle Pro'
canonical: 'https://feeny.ai/job/customer-success-manager-goodshuffle-pro-washington-q9vxxh5crhjz'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Manager at Goodshuffle Pro

- **Company:** Goodshuffle Pro
- **Location:** Washington, DC
- **Work type:** hybrid
- **Posted:** 2026-02-18
- **Last confirmed live:** 2026-09-14
- **Apply:** https://pro.goodshuffle.com/careers/?gh_jid=4655497006

## Job description

## About Goodshuffle

At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.

## About the Role

As a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.

This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.

## Responsibilities

- Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
- Lead training and education sessions to ensure a smooth and successful journey for customers
- Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
- Educate customers on new features, best practices, and time-saving workflows
- Serve as the primary point of contact for questions, feedback, and troubleshooting
- Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
- Contribute to team processes and knowledge-sharing as we scale

## Requirements

- 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
- Excellent written and verbal communication skills
- Strong organizational skills with attention to detail and follow-through
- A genuine desire to help others succeed and a proactive approach to problem-solving
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Comfort with technology and a desire to learn new tools and features
- Team-oriented, feedback-friendly, and eager to grow

Nice-to-Haves

- Experience working with small business customers or in the events industry
- Familiarity with tools like Intercom, HubSpot, FullStory and Confluence
- Exposure to onboarding or training customers

## What We Offer

- Competitive salary and benefits
- Hybrid work environment
- Strong feedback culture with mentorship and growth opportunities
- A passionate, tight-knit team focused on innovation and impact
- A chance to make a real difference for small business owners in the events world

If you love helping customers thrive and want to grow your career in Customer Success, we’d love to hear from you.

## About Goodshuffle Pro

## Company Overview
- **One-liner**: Goodshuffle Pro is an all-in-one SaaS platform that provides event rental companies with software to manage their entire business, from quoting and inventory to logistics and payments.
- **Entity Type**: Private (Startup)
- **Headquarters**: Washington, D.C., USA
- **Founded**: 2013 (Goodshuffle founded; Goodshuffle Pro SaaS launched in beta in 2017, officially premiered January 2018)
- **Founders**: Andrew Garcia (Co-Founder & CEO) and Erik Dreyer (Co-Founder)

## Core Business
- **Primary industry**: Event technology / Rental software
- **Target customers**: B2B — specifically event rental companies of all sizes (SMB to mid-market)
- **Mission or purpose**: To empower event professionals by simplifying the rental process through easy-to-use technology, enabling them to run their entire business from one system.

## Products & Services
- **Goodshuffle Pro (SaaS Platform)**: A comprehensive, cloud-based software suite for event rental companies. Key modules include:
  - **CRM & Client Management**: Message center, email templates, client portal (coming soon), automated emails, saved terms & preferences.
  - **Sign & Pay Quotes**: Drag-and-drop quote builder, digital signatures, deposits, quote expiration, multi-language support (EN/ES/FR).
  - **Inventory Management**: Real-time tracking, conflict detection, barcoding, AI search (coming soon).
  - **Website Integration**: Connects inventory and services to a company’s website to accept booking requests and wishlist submissions.
  - **Vehicle Routing & Dispatch**: Drag-and-drop route builder, auto-route, crew assignment, SMS notifications (coming soon).
  - **Team Operations**: Task delegation and automation, mobile fulfillment, Google Calendar integration, saved views, activity logs.
  - **Financial Hub**: Invoicing, payments, reporting, QuickBooks Online integration.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding — Not publicly disclosed (bootstrapped/early-stage private)
- **Notable Investors/Partners**: Not publicly listed. The company’s leadership includes Karen Gordon (SVP), who brought experience from both event and tech sectors.
- **Growth Signals**:
  - By 2019, the software was in 45 US states, Canada, and Mexico.
  - Named “Best Tech Startup in DC” and one of the “Coolest Places to Work” in 2020.
  - LinkedIn data shows 37 employees, with a 2.4% yearly headcount growth and 7 active job postings.
  - Job postings have increased 40% year-over-year, indicating expansion.

## Competitive Advantages
- **All-in-one platform**: Replaces the need for multiple separate tools (CRM, inventory, accounting, routing) with a single system designed specifically for event rentals.
- **Industry-specific focus**: Built by event professionals for event professionals, with deep domain knowledge that generalist software lacks.
- **Ease of use and speed**: Emphasizes creating professional quotes in under 10 minutes and automating repetitive tasks.
- **Customer support**: Offers 24/7 responsive chat support and a dedicated onboarding specialist on Standard plans and above.

## Strategic Focus
- **Product expansion**: Launching AI-powered search, SMS notifications, and a client portal to further streamline operations.
- **Market growth**: Expanding sales presence across the US with new junior sales executive roles in Houston, Chicago, Long Island, and Milwaukee.
- **Customer education**: Providing free industry guides, webinars, events, and a blog to support the event professional community.

## Why Work Here
- **Culture**: Described as an exciting mix of event and technology professionals with a common goal of empowering event businesses. The company values equity and inclusion, encouraging applicants of all backgrounds.
- **Work environment**: Based in Washington, D.C., the company has been voted one of the best places to work in DC by local tech professionals.
- **Remote/Hybrid**: Not explicitly stated, but roles are listed with specific locations (e.g., Houston, Chicago, Long Island, Milwaukee), suggesting a hybrid or office-based model for sales roles.
- **Notable perks**: Free onboarding specialist, 24/7 support for users; team includes former event pros who are “passionate problem-solvers.”
- **Engineering culture**: Product and engineering roles are central, with a focus on building easy-to-use, delightful software. The team includes Lead Software Engineers and Product Designers who work closely with customer success.

## Sources
1. [pro.goodshuffle.com](https://pro.goodshuffle.com/)
2. [pro.goodshuffle.com/careers](https://pro.goodshuffle.com/careers/)
3. [pro.goodshuffle.com/about](https://pro.goodshuffle.com/about/)
4. [LinkedIn - Goodshuffle](https://www.linkedin.com/company/goodshuffle)
5. [LeadIQ - Goodshuffle Employee Directory](https://leadiq.com/c/goodshuffle/5a1daca82300005c00a203c7/employee-directory)

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