---
title: 'Customer Success Manager — Government “At Scale” Programs at Exiger'
canonical: 'https://feeny.ai/job/customer-success-manager-government-at-scale-programs-exiger-mclean-virginia-g8hnmr5meyh5'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager — Government “At Scale” Programs at Exiger

- **Company:** Exiger
- **Location:** Mclean Virginia, United States / Richmond Virginia, United States
- **Posted:** 2026-07-01
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.exiger.com/careers/6107073004?gh_jid=6107073004

## Job description

Who We Are:

Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.

Customer Success Manager — Government “At Scale” Programs

Location

McLean, VA; Richmond, VA

Work Environment

Hybrid

## Role Summary

Exiger partners with government organizations operating in complex environments where supply chain visibility, compliance, and operational resilience are increasingly critical. As our Government business continues to grow, we are expanding our Customer Success organization to support a broader portfolio of customers through scalable, repeatable engagement models.

We are hiring a Manager, Customer Success — Government “At Scale” Programs to support a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. Reporting to the Director of Government Customer Success, this role is designed for a customer success professional who excels at driving adoption and outcomes across many accounts through structured programs, self-service enablement, and scalable engagement strategies.

Success in this position comes from the ability to create clarity, consistency, and customer value at scale. You will help customers succeed by developing repeatable onboarding materials, enablement content, best practices, and proactive engagement programs that empower customers to move quickly and independently while still feeling highly supported.

This role is ideal for someone who enjoys balancing customer interaction with operational execution and program development in a fast-moving SaaS environment.

What You’ll Do

- Manage a large portfolio of government customer accounts with varying levels of engagement and maturity
- Segment customers based upon maturity, risk and adoption patterns
- Deliver consistent customer experiences through structured lifecycle management and scalable engagement strategies
- Prioritize outreach and engagement based on customer health, usage trends, and renewal timelines
- Partner with Customer Success Operations to improve workflows, reporting, customer segmentation, and operational scalability across the Government CS organization.
- Support customers in achieving adoption goals while continuously documenting, measuring, and communicating realized business value across Exiger’s platform
- Create and maintain onboarding guides, training materials, FAQs, enablement content, and best-practice documentation
- Develop scalable customer programs including webinars, office hours, knowledge-sharing sessions, and proactive communications
- Design repeatable engagement approaches that help customers successfully navigate the platform with confidence
- Drive measurable improvements in customer adoption, engagement, retention, and time-to-value across the portfolio.
- Identify risks proactively and execute targeted engagement plans to improve customer outcomes, drive retention, and support successful renewals.
- Execute against Customer Success playbooks, processes, and operational standards
- Maintain accurate account records, activity tracking, and forecasting inputs within CRM and CS tools
- Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues and improve the customer experience

## What You Need

Required

- 3–5 years of experience in Customer Success, Account Management, Program Management, Consulting, or related customer-facing roles
- Experience supporting government or public sector customers
- Experience managing multiple customer accounts simultaneously in a SaaS, GovTech, or technology-driven environment
- Strong written communication skills with the ability to create clear, customer-friendly enablement and training materials
- Demonstrated ability to work independently, prioritize effectively, and operate in a fast-paced environment
- Strong organizational and operational execution skill
- Ability to interpret customer usage data and apply it to engagement and retention strategies

## Preferred

- Experience government customers within the Federal Civilian, Defense, and related public sector agencies
- Familiarity with SaaS platforms, customer lifecycle management, and scaled Customer Success models
- Experience creating customer education, onboarding, or self-service enablement content
- Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
- Bachelor’s degree required

## Why Exiger

- Help scale Customer Success across a rapidly growing government customer base
- Build programs and resources that improve customer outcomes at scale
- Contribute to a modern, operationally mature Customer Success organization
- Work alongside mission-driven teams supporting critical government initiatives

## Why You’ll Love Working at Exiger

- High-performance culture rooted in accountability and collaboration
- Discretionary Time Off (no maximum)
- Industry-leading health, vision, and dental benefits
- Competitive compensation
- 16 weeks fully paid parental leave
- Flexible hybrid work environment
- Wellness stipends and programming
- Career development and education reimbursement

#Li-Hybrid

Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at [Exiger.com](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4106765079%26u%3Dhttp%253A%252F%252Fexiger.com%252F%26a%3DExiger.com&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173523247%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=W0WXHnieySnO2AVOtfxf9O9XF%2FSFddrkMV%2FJ8kLC8Mg%3D&reserved=0) and follow Exiger on [LinkedIn](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4262278463%26u%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fexiger%26a%3DLinkedIn&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173549783%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=I7P8uFsTuiqDCy%2Ba%2B%2BnjqeS7y%2FdiCzh5mhMfZaYxqBg%3D&reserved=0).

At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

## About Exiger

## Company Overview
- **One-liner**: Exiger provides a supply chain AI platform that gives organizations end-to-end visibility into their supplier ecosystems to manage risk, compliance, and resilience.
- **Entity Type**: Private (acquired by The Carlyle Group in December 2023)
- **Headquarters**: McLean, Virginia, United States
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Supply chain management, risk management, compliance, third-party risk management, software supply chain security
- **Target customers**: B2B – Fortune 500 companies, U.S. federal agencies (60+), banks, and other large enterprises
- **Mission statement**: To make the world a safe and transparent place to succeed.

## Products & Services
- **1Exiger Platform (SaaS)**: The company’s flagship, purpose-built technology platform that unifies supplier, product, part, component, and risk data into a single pane of glass. It covers Trade Compliance, Supplier Risk Management, Enhanced Due Diligence, Third-Party Risk Management (TPRM), Know Your Customer (KYC), and Software Supply Chain Security. Leverages proprietary data and advanced agentic AI to proactively surface risks, automate compliance, and accelerate procurement.

## Market Standing
- **Valuation**: Acquired by The Carlyle Group in December 2023 for **$1.2 billion** (private transaction)
- **Annual Revenue**: ~**$150 million** (LinkedIn estimate; company does not publicly disclose audited revenue)
- **Total Funding**: **$182 million** across prior rounds (debt financing from Monroe Capital and venture round from Carrick Capital Partners)
- **Notable Investors/Partners**: The Carlyle Group (owner), Monroe Capital, Carrick Capital Partners. Board includes former government officials and industry leaders such as Charles Rossotti (former IRS Commissioner) and The Honorable Ellen Lord (former U.S. Under Secretary of Defense).
- **Growth Signals**:
  - Named a **Leader in the 2026 Gartner® Magic Quadrant™ for Supplier Risk Management Solutions** (two years in a row)
  - Acquired four companies in 2024: Lokasenna Labs, XSB, Versed AI, and aDolus Technology
  - Recognized by Fast Company as a “Brand That Matters” for two consecutive years
  - **FedRAMP® authorized** – largest provider of supply chain technology to the U.S. Federal Government
  - Serves **150+ Fortune 500 clients** and **60+ federal agencies**

## Competitive Advantages
- **Government trust**: FedRAMP authorized and deeply embedded in U.S. defense and federal supply chain security
- **AI-first platform**: Proprietary agentic AI and data sets that provide real-time risk detection and compliance automation
- **Scale**: Largest supplier of supply chain technology to the U.S. government; 550+ global customers
- **Award-winning technology**: Gartner Magic Quadrant Leader, TPRA Innovator Award, 50+ industry awards
- **Comprehensive data**: Maps multi-tier suppliers, components, and software dependencies across physical and digital supply chains

## Strategic Focus
- Expand leadership in supply chain AI for both government and commercial sectors
- Deepen integration of acquired companies’ capabilities (e.g., software bill of materials, AI-driven supply chain mapping)
- Continue to automate compliance and risk detection workflows using agents and large language models
- Likely focus on growth in Europe and Asia-Pacific given existing office presence in 20 countries

## Why Work Here
- **Culture**: Emphasizes “excellence through diversity of thought, inclusive and innovative problem solving, and keeping clients at the center”
- **Benefits**: Competitive compensation, on-the-job growth opportunities, generous benefits, and perks (specific details not publicly listed but described as “exceptional”)
- **Work Environment**: Global company with 10 offices across North America, Europe, and Asia. Remote/hybrid policy not explicitly stated, but roles appear to be office-based or hybrid depending on location
- **Engineering Culture**: Fast-paced, mission-driven environment building AI-powered risk management tools used by Fortune 500s and the U.S. government. Open roles include Forward Deployed Engineer, Platform Engineer, Engineering Manager, and Solutions Architect
- **Growth Opportunities**: 46 active job postings (as of latest data); yearly job postings up 24%. Employee background includes alumni from Goldman Sachs, Deloitte, JPMorgan, and Amazon, indicating strong talent development

## Sources
1. [exiger.com/about](https://www.exiger.com/about/)
2. [exiger.com](https://www.exiger.com/)
3. [exiger.com/careers](https://www.exiger.com/careers/)
4. [exiger.com/management-team](https://www.exiger.com/management-team/)
5. [linkedin.com/company/exiger](https://www.linkedin.com/company/exiger)

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