---
title: 'Customer Success Manager, Government at Sayari'
canonical: 'https://feeny.ai/job/customer-success-manager-government-sayari-london-8qc0ya45w737'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager, Government at Sayari

- **Company:** Sayari
- **Location:** London, United Kingdom
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/sayari/jobs/4366245009

## Job description

About Sayari:

Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv.

## Role overview

The Customer Success Manager for the Government Business Unit (GBU) is responsible for the health, retention, and strategic growth of Sayari’s UK Government partnerships. You will act as the primary adviser for a portfolio of accounts, including a high-impact, multi-million-pound programme focused on global trade integrity and border security.

You will help move our Customer Success model from reactive support to a proactive, technical partnership. You will ensure that UK Government users can apply Sayari’s latest technology to identify forced labour, illicit transhipment, and other global trade risks at scale.

## Responsibilities

- Own renewals: Lead the end-to-end renewal process for a multi-million-pound strategic government programme and 12 additional GBU accounts. Protect continuity, adoption, and customer value.

- Build proactive account strategies: Move accounts from reactive usage to structured strategic roadmaps. Identify priority workflows where Sayari can support trade, border, and economic security objectives.

- Provide technical advice: Develop deep expertise in the Sayari Platform and the internal Customer Success technology stack, including Gainsight and Mixpanel. Use data to provide practical guidance to power users and account stakeholders.

- Work across teams: Partner with Sales, GBU Solutions, and Product to represent customer needs and influence the 2026 GBU product roadmap.

- Support customer missions: Help customers identify forced labour risks, investigate illicit transhipment, and support the flow of lawful goods through greater trade transparency.

- Demonstrate value: Translate platform usage, assessed intelligence, and provenance into clear outcomes for customer stakeholders and programme sponsors.

## Skills and experience

Required

- 3+ years of experience in Customer Success or Account Management supporting UK Government departments, agencies, or large public-sector programmes.

- Candidates without direct Customer Success or Account Management experience may be considered where they come directly from UK Government, policing, a crime agency, law enforcement, or a related investigative role focused on economic crime, financial crime, trade enforcement, or similar fields.

- Strong knowledge of trade enforcement, supply chain risk, border security, economic security, or related government missions.

- Experience managing and renewing large-value government contracts or strategic public-sector accounts.

- Strong technical aptitude, with the ability to learn complex data platforms and train others to use them effectively.

- Current UK Government security clearance, or eligibility to obtain the level required for the role and customer programme.

- The right to work in the UK. Some customer programmes may also have additional nationality or clearance requirements.

Desirable

- Experience with Customer Success tools such as Gainsight and Mixpanel.

- Experience in supply chain mapping, supply chain illumination, or illicit trade analysis.

- Experience working with SaaS providers serving government customers, or with GovTech, GovCon, or intelligence organisations.

- Familiarity with UK Government procurement, account governance, or public-sector assurance processes.

## Benefits

- Private medical, dental, and optical cover for employees and eligible dependants, subject to plan terms.

- Generous annual leave, in addition to UK bank holidays, plus a winter office closure from 24 December to 31 December.

- Competitive compensation, with commissions for revenue roles and bonuses for non-revenue positions.

- Workplace pension and group life assurance, subject to plan terms.

- Parental leave and other benefits in line with company policy.

- A strong commitment to diversity, equity, and inclusion.

- A collaborative culture and colleagues who are thoughtful, capable, and driven by the work.

- Opportunities for continued learning and career development.

## Equal opportunities

Sayari is an equal opportunities employer. We are committed to building an inclusive workplace and a fair recruitment process. We welcome applications from people of all backgrounds and do not discriminate on the basis of any protected characteristic under applicable UK law.

## About Sayari

## Company Overview
- **One-liner**: Sayari provides a risk intelligence platform powered by a world model of global commerce and the shadow economy, used for sanctions screening, supply chain risk, and national security analysis.
- **Entity Type**: Private (Growth-stage, $228M Series B from TPG)
- **Headquarters**: Washington, D.C., USA (Global HQ) with a second HQ in London, UK; offices in Canada, Israel, Dubai, Singapore, Tokyo, and Canberra.
- **Founded**: 2015
- **Founders**: Farley Mesko (CEO)

## Core Business
- **Primary industry**: Risk Intelligence, Trade Compliance, National Security, Supply Chain Risk Management, AI for Economic Security.
- **Target customers**: B2B, Enterprise, and Government. Customers include >25% of the top 35 global banks, Fortune 1000 manufacturers, and U.S. federal agencies (e.g., CBP, Treasury).
- **Mission**: "We exist to empower the defenders of global systems of commerce and trade for a safer, stronger, and better world."

## Products & Services
- **Sayari Platform (Agentic System of Work)**: An AI-native operating system for risk and compliance analysts. It integrates a search engine for non-indexed records, a knowledge graph of 1.5B+ entities and 3B+ relationships across 250+ jurisdictions, and agentic AI that produces verifiable, source-cited reasoning.
- **Superconductor**: Evaluation infrastructure that scores every AI output against tradecraft standards before it reaches a human team, ensuring quality and auditability.
- **Commercial World Model**: The underlying data asset — a structured model of global corporate and trade records (11.7B+ longitudinal records) including hard-to-access data from secrecy jurisdictions and ephemeral sources.
- **Internal xOS Infrastructure**: The same judgment infrastructure sold to clients is used internally to run all functions (marketing, sales, CS, finance, legal, engineering) — proving the product on the company's own operations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: ~$100M Annual Recurring Revenue (ARR), still founder-led.
- **Notable Investors/Partners**: Raised $228M from TPG (Series B, 2025). Other investors not fully detailed in public materials. Key government contracts include a $7.8M contract from CBP for UFLPA trade risk and an $8.5M Treasury contract for sanctions enforcement.
- **Growth Signals**: 4th consecutive year on the Inc. 5000 list of fastest-growing US companies (2025). Deloitte Fast 500 (2025). Inc. Best Workplaces (2025). SupplyTech Breakthrough (2025). Headcount of 250+ employees. Global expansion with offices across 8 countries and 24-hour coverage.

## Competitive Advantages
- **Proprietary Data & Knowledge Graph**: A decade of work building the world model of global commerce, connecting 1.5B+ entities and 3B+ relationships across 250+ jurisdictions, including hard-to-access data. This data and the tradecraft expertise that interprets it have co-evolved and cannot be easily replicated.
- **Judgment Infrastructure**: Unlike black-box AI, Sayari’s agentic systems produce verifiable, source-cited reasoning that can stand up in enforcement proceedings. The "Superconductor" layer proves quality before deployment.
- **AI-Native Operations**: The company runs its own operations on the same AI infrastructure it sells, creating a compounding feedback loop where every internal interaction sharpens the product.
- **Trusted by Government & Enterprise**: Deployed at U.S. federal agencies and over a quarter of the top global banks, providing a strong moat in a regulated market.

## Strategic Focus
- **AI-Native Transformation**: Rebuilding every internal function (marketing, sales, CS, legal, finance) on custom AI operating systems (xOS) — treating the company as the proving ground for its own product.
- **Agentic AI for Risk**: Moving beyond chatbots and copilots to automated loops that monitor signals, produce outputs, and route them to the right people without human prompting.
- **Global Expansion**: Deepening presence in EMEA (London HQ2, Israel engineering, Dubai sales) and APAC (Singapore, Tokyo, Canberra) to serve the fastest-growing compliance and supply chain markets.

## Why Work Here
- **Mission-Driven Work**: The company directly impacts national security and global commerce integrity. The stated philosophy is "there is real good and real evil. We show up every day to contribute towards the good."
- **Technical Frontier**: Engineers work on entity resolution at scale across 500M+ companies in 250+ jurisdictions, adversarial data in multiple scripts (Arabic, Chinese, Cyrillic, Persian), and agentic AI for risk — all on a knowledge graph of 1.5B+ entities.
- **Founder-Led & Growth-Stage**: ~$100M ARR with the speed of a startup. The company describes itself as "founded twice" — having undergone a major platform shift to AI-native operations.
- **AI-Native Culture**: Every team runs on xOS, the same judgment infrastructure sold to clients. New hires don't just ship features; they help design how a company operates when "nothing is sacrosanct and every process is a candidate for reinvention."
- **Global & Flexible**: Regional compensation, locally compliant benefits, and flexible working arrangements are standard. Engineering and data teams are based in D.C. and Canada; the company has 24-hour time zone coverage.
- **Awards**: Inc. Best Workplaces (2025), Deloitte Fast 500 (2025), Inc. 5000 (2025).

## Sources
1. [Sayari About Page](https://sayari.com/about/)
2. [Sayari Homepage](https://sayari.com/)
3. [Sayari Careers Page](https://sayari.com/careers/)
4. [Sayari LinkedIn](https://www.linkedin.com/company/sayarilabs)
5. [Sayari Greenhouse Job Board](http://job-boards.greenhouse.io/sayari)
6. [Wall Street Journal - $228M Raise](https://www.wsj.com) (Referenced in Sayari materials)
7. [BusinessWire - CBP Contract](https://www.businesswire.com) (Referenced in Sayari materials)
8. [Press Release - Treasury Contract](https://sayari.com) (Referenced in Sayari materials)

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