---
title: 'Customer Success Manager at Granola'
canonical: 'https://feeny.ai/job/customer-success-manager-granola-san-francisco-cajx7gekzg52'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager at Granola

- **Company:** Granola
- **Location:** San Francisco, CA
- **Compensation:** $180k–$250k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/granola/5c9f5ede-9982-4f85-ad87-ba2f4eb124fb/application

**Skills:** SaaS, GTM stacks, Attio, Stripe, Juro, Omni, AI products, AI integrations, AI tooling, MCP-style integrations, AI-powered workflows

> Granola is seeking a Customer Success Manager in San Francisco to own a book of high-value enterprise accounts. The role involves managing the full post-sales lifecycle, including onboarding, renewal, and expansion, while acting as a trusted advisor for AI-powered note-taking workflows.

## Job description

## About Granola

Hey! We're team Granola 👋 We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used. We help teams turn messy call notes into structured insight, so they can spend more time focusing on what's important and less time on admin.

The Opportunity We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion.

## What You'll Do

- Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
- Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
- Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
- Take on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves.
- Contribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.
- Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.

## What We're Looking For

## Your background looks something like…

- 4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).
- Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage [Monday.com/Asana-style](http://Monday.com/Asana-style) products) rather than large, heavy enterprise motions.
- Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni). Experience with AI products & integrations is a strong plus.
- US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available).

As a person you...

- You're a builder: resourceful, self-sufficient, and excited to help shape CS processes, playbooks, and systems as we grow.
- You're hungry and ambitious. You care about growth, impact, and taking on wide scope in a small team.
- You're genuinely customer-obsessed: you build strong rapport, ask sharp discovery questions, and leave people feeling understood and supported.
- You're curious about product and AI, and enjoy digging into how things work and pushing for deeper understanding.
- You communicate clearly, collaborate well with Sales and Product, and are comfortable operating with ambiguity in a fast-moving startup.

## Nice to have

- Hands-on experience with AI tooling or integrations (e.g., MCP-style integrations, AI-powered workflows, or similar).
- Experience at an earlier-stage company where you helped shape the CS function.

## About the Opportunity

We are living in the most exciting time for tool builders since Engelbart's demo in 1968 and we want to assemble the best crew to build this future together. Our compensation philosophy is to hire the best people in the market and pay them accordingly with salary, variable, and equity. Lastly, we think amazing talent comes from all kinds of life journeys and experiences. If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.

## About Granola

## Company Overview
- **One-liner**: Granola is an AI-powered meeting notepad that runs locally on a user’s device, transcribing and generating structured notes from meetings without requiring a visible bot to join the call.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2023
- **Founders**: Chris Pedregal (CEO) and Sam Stephenson (CTO)

## Core Business
- **Primary industry/industries**: AI-powered productivity software, Meeting Intelligence, Enterprise AI Context Layer
- **Target customers**: Primarily B2B — serving knowledge workers in sales, legal, executive functions, and enterprise teams. Named customers include Vanta, Gusto, Thumbtack, Asana, Cursor, Lovable, Decagon, and Mistral AI.
- **Mission or purpose statement**: "Build tools that help humans better" — the company’s goal is to make meetings more productive without intruding on human connection.

## Products & Services
- **Granola (Core Product)**: An AI notepad for back-to-back meetings. It runs locally on macOS and Windows, captures audio from the user’s computer without a bot joining the call, and uses meeting context (calendar, past notes) to generate Notion-style notes, action items, and follow-ups. Available for iPhone as well.
- **Granola Chat**: Lets users query their entire conversation history using Claude, GPT, or Gemini.
- **Spaces**: Team-oriented feature for organizing, sharing, and searching contextual notes across meetings and channels.
- **Model Context Protocol (MCP) Server**: An API layer that allows other AI tools to query Granola’s meeting context, positioning it as a "context layer" for agentic AI workflows.
- **Enterprise API**: SSO, SCIM, and consent-based data management for large organizations. The core product is free for unlimited meeting notes (notes older than 30 days require an upgrade).

## Market Standing
- **Valuation**: $1.5 billion (Series C, March 2026 — a sixfold increase from its $250 million valuation less than a year prior)
- **Total Funding**: Over $192 million ($67M prior to Series C, plus $125M Series C)
- **Key Metric**: High engagement and viral growth within companies — product-market fit described as "genuine" by users
- **Notable Investors/Partners**: Index Ventures (led Series C), Kleiner Perkins, Lightspeed, Betaworks, Firstminute Capital, and angel investors including Mike Krieger (Instagram), David Lieb (YC Partner), Guillermo Rauch (Vercel), Amjad Masad (Replit), Tobi Lutke (Shopify), Karri Saarinen (Linear), Lenny Rachitsky (Lenny's Newsletter), Des Traynor (Intercom), Soleio, and Charlie Songhurst.
- **Growth Signals**: Rapid valuation growth (6x in under a year), explicit enterprise pivot with a robust API, MCP server, and large named enterprise customer base.

## Competitive Advantages
- **Stealth recording (no bot)**: Granola is the only major meeting intelligence tool that captures audio from the user’s computer rather than sending a visible bot into the call — a key differentiator for professionals who find bots intrusive.
- **Context-layer strategy**: By offering an MCP server and APIs, Granola positions itself as a cross-platform "memory" for all AI agents and tools, rather than a siloed note-taking app.
- **High user love & viral growth**: Users report genuine product-market fit, with the product spreading virally within companies.
- **Strong design and product thinking**: Founded by a design-led team in London, with deep experience in product and engineering.

## Strategic Focus
- **Enterprise expansion**: The $125M Series C is explicitly earmarked for building out enterprise features (SSO, SCIM, consent-based data management) and winning large organizations.
- **Agentic AI integration**: Granola is investing heavily in becoming the "context layer" for other AI tools — its MCP server and APIs allow any agent to query meeting history, making it a critical data infrastructure play.
- **Growth in London & US**: Hiring across Engineering, Design, Sales, and Operations in both London and San Francisco — building out a US revenue team.

## Why Work Here
- **Culture**: Small, tight-knit in-person team (~50 employees as of early 2026) with total ownership over your area of the product. Described as "high trust" with visionary founders. Office is beautiful, with breakfast, lunch, and dinner provided daily.
- **Remote/Hybrid Policy**: Office-first with flexibility built in — 5 days in office by default, but flexible for life circumstances. Remote up to four weeks a year.
- **Notable Perks**:
    - Health Insurance (AXA for UK family; Aetna/Kaiser for US with dental & vision)
    - 20 weeks primary / 12 weeks secondary parental leave (fully paid)
    - 401(k) 100% match on first 3% of salary (US); 7% matching via Penfold (UK)
    - Daily fresh lunch (office)
    - Gym Boost: monthly contribution toward gym membership
    - L&D Budget: annual budget for courses, books, conferences
    - Life Insurance: 4x salary (UK); 2x up to $750k (US)
    - Income Protection: 75% salary (UK); 60% up to $12k/month (US)
    - Time Off: 25 days + bank holidays (UK); Unlimited PTO (US)
    - Commuter Benefits: tax-free bike purchase (UK); pre-tax transit/parking (US)
    - "Casa Granola" team getaway house in Majorca for offsites/deep work.
- **Engineering Culture**: AI-heavy, product-engineering focus. Roles include AI Engineer, Product Engineers (Backend, Full Stack, Windows), Design Engineer, and Security Engineer. Engineers work directly with co-founders on roadmap.

## Sources
1. [granola.ai/jobs](https://www.granola.ai/jobs)
2. [granola.ai](https://www.granola.ai/)
3. [jobs.ashbyhq.com/granola](https://jobs.ashbyhq.com/granola)
4. [jobsbyculture.com/companies/granola](https://jobsbyculture.com/companies/granola)
5. [thenextweb.com/news/granola-series-c-meeting-ai-enterprise-context](https://thenextweb.com/news/granola-series-c-meeting-ai-enterprise-context)

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