---
title: 'Customer Success Manager at Granum'
canonical: 'https://feeny.ai/job/customer-success-manager-granum-remote-mk0jcae69n4p'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Success Manager at Granum

- **Company:** Granum
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.greenhouse.io/granum/jobs/8911680002

## Job description

What Makes Us Stand Out:

Granum is the leading software company devoted to serving landscapers and arborists across North America, providing intuitive, industry-specific solutions designed to help them improve and grow their businesses while impressing their customers. Granum brings together three of the most trusted software names in the industry — LMN, SingleOps, and Greenius — into one powerful software ecosystem. More than just a software company, Granum works alongside its clients to implement systems for estimating, scheduling, crew training, invoicing, and payments, blending technology with hands-on onboarding and human support. The company's mission is to help industry professionals unlock their potential and achieve their most important goals, all united by the belief that its clients’ success is not just a milestone, but a shared mission.

As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, The Extra 1%, Accountable to Outcomes, Unconditional Transparency, and Forgiveness. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry!

Our culture and growth has been recognized with multiple awards, it’s a great time to join!

- Comparably 2024 #23/100 https://www.comparably.com/awards/winners/best-leadership-teams-2024-small
- Comparably 2024 #63/75 (small/ medium sized companies) [Happiest Employees](https://www.comparably.com/awards/winners/happiness-2024-small)
- #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!)
- #6 of [Built In’s 2024 Best Places to Work: Top 50 start-ups in Atlanta](https://builtin.com/awards/us/2024/best-startup-places-to-work)  (Our second year in a row!)
- [Inc Magazine’s 2023 Best Places to Work](https://www.inc.com/best-workplaces/2023)
- Inc. 5000: #131 of 2024 [Southeast Regional America’s Fastest Growing Companies](https://www.inc.com/regionals/southeast). (Our third year in a row!)
- [Inc 5000 America's fastest-growing private companies](https://www.inc.com/inc5000/2023) (Our third year in a row!)
- Certified Great Place to Work Canada 2024

LMN is an end-to-end operational system, from CRM to Billing, for clients in the Outdoor Service Industries.  We help our clients grow revenue, increase profitability, and improve customer satisfaction!  The LMN CSM will lead customer success initiatives, stay focused on company goals and customer outcomes, and will be an important advocate for our clients needs as we continue to improve the product.

## What You’ll Do

At LMN, the customer success manager will own the client relationship after clients graduate from implementation. Using direct client feedback, and data-driven analysis, you will create strategies for increasing the value clients receive from LMN. Successful strategies will increase LMN’s “stickiness” thereby reducing churn and facilitating expansion.

## Responsibilities

- Directly responsible for renewals and expansion, and collaborating closely with team members to generate these opportunities
- Create and monitor customer health metrics to identify potential churn risks and accounts that need assistance receiving full value from LMN.
- Audit customer adoption trends in ChurnZero to pinpoint product experiences that need simplification.
- Manage NPS process from start to finish. Working with detractors to improve their LMN experience.
- Represent the voice of the customer as LMN evaluates core product, marketing, and sales processes
- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
- Acting as an advocate between the company and your book of accounts
- Help develop SOPs for our high ARR accounts to ensure engagement and overall success.
- Monitor and encourage feature adoption, pushing clients to webinars and in-person events
- Travel to support/facilitate education success events, including BootCamps, tradeshows, webinars, and partner events.

## What We’re Looking For

- Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
- Impressive executive presence and exceptional communication skills, highly organized, collaborative, and detail oriented
- Ability to create structure in ambiguous situations and design effective processes
- Bias for action
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Implementation)
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Results-driven mentality, with a bias for speed and action
- Strong analytical skills with the ability to translate data into insights. Experience with Excel preferred
- Comfort in a small company where we move quickly and wear many hats in a dynamic environment

Compensation:

- Canada-based candidates: Base $80,000-90,000 CAD + 10-15% bonus
- US-based candidates: Base $75,000-85,000 USD + 10-15% bonus

#LI-Remote

Reasons why you would love it here!

- Join a team culture that’s all about collaboration, support, and having fun while making a real impact every day.
- In the U.S., we offer comprehensive medical, dental, and vision coverage with multiple plan options, plus additional add ons like HSA/FSA accounts, disability and life insurance, and more.
- In Canada, we provide an employer-funded HSA-based benefits plan with drug, dental, and mental health coverage - giving you a flexible way to manage your healthcare needs.
- We're committed to your financial future, with 401(k) matching for U.S. employees and RRSP matching for those in Canada.
- We invest in your growth through tailored career development conversations and support for tools, courses, and resources to help you thrive.
- And when it comes to work-life balance? We offer unlimited Paid Time Off, paid company holidays, and a company-wide winter break from December 24 to January 1 - so you can truly recharge.

Granum does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in Canada or the U.S, without sponsorship from the company.

Granum is an Equal Employment Opportunity and Affirmative Action Employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status. Granum participates in the federal E-Verify program.

Granum is committed to providing accessible employment opportunities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Granum reserves the right to change job descriptions as per the needs of the organization. For accommodation requests, please contact hr@granum.com

## About Granum

## Company Overview

- **One-liner**: Granum is the parent brand uniting LMN, SingleOps, and Greenius into a single, comprehensive software ecosystem purpose-built for North American landscaping and arborist businesses.
- **Entity Type**: Private (formed via merger of LMN, SingleOps, and Greenius in late 2024; backed by leading investors)
- **Headquarters**: Atlanta, GA, USA and Toronto, ON, Canada
- **Founded**: 2025 (as Granum; legacy companies have served the industry since 2008)
- **Founders**: N/A (formed via merger of three established companies)

## Core Business

- **Primary industry/industries**: Green industry software (Landscaping & Arborist Technology), PropTech, Field Service Management
- **Target customers**: B2B – landscaping maintenance firms, arborists/tree care companies, landscape design-build contractors, snow & ice management businesses
- **Mission statement**: "To empower landscapers and arborists to unlock their potential by improving their operations."

## Products & Services

- **[LMN (by Granum)](https://granum.com)**: Software for landscape maintenance businesses. Handles estimating, scheduling, field-to-office connectivity, crew management, and profitability tracking. Helps users plan for profitability and connect office teams with field crews.
- **[SingleOps (by Granum)](https://granum.com)**: Software dedicated to arborists (tree care & plant health care). Streamlines pest/disease tracking, plant health monitoring, crew coordination, scheduling, and client communication. Helps save time on repetitive tasks and exceed client expectations.
- **[Greenius (by Granum)](https://granum.com)**: A training platform built for landscapers and arborists. Sets performance expectations, develops consistency, and equips crews with skills to work safely.

## Market Standing

- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding: Not publicly disclosed (the merger was fueled by strategic investment from private equity/venture capital; specific amounts not public)
- **Notable Investors/Partners**: Unnamed "leading investors" backing the company [granum.com](https://granum.com); partnered with "thousands of happy users"; no specific lead investors named publicly.
- **Growth Signals**: 
  - Formed in October 2025 via strategic merger of three established green-industry software brands (LMN, SingleOps, Greenius) [granum.com](https://granum.com/about/company/)
  - Headcount of ~135 employees as of mid-2026, with +2.3% monthly growth [linkedin.com](https://www.linkedin.com/company/gogranum)
  - Active job postings increased 150% quarter-over-quarter [linkedin.com](https://www.linkedin.com/company/gogranum)
  - Combined platform serves "half a million" users across the ecosystem [granum.com](https://granum.com/)
  - Recognized as one of the "Best Places to Work" in their area for several years running [greenhouse.io](http://job-boards.greenhouse.io/granum)

## Competitive Advantages

- **Exclusive focus**: Granum is "proud to exclusively partner with landscapers and arborists" — they do not serve general contractors or other trades, making their software deeply specialized [granum.com](https://granum.com/).
- **End-to-end ecosystem**: By combining LMN (operations/estimating), SingleOps (arborist workflow), and Greenius (training/safety), they offer a unified platform no single competitor matches.
- **Deep integration + human support**: Blend of industry-specific technology with hands-on onboarding specialists and ongoing support, not just a software login [granum.com](https://granum.com/).
- **Proven heritage**: Core companies have served the green industry since 2008, giving them deep domain expertise and trust within the market.

## Strategic Focus

- **Growth through unification**: Continuing to integrate LMN, SingleOps, and Greenius into a single seamless ecosystem while investing in new features (safety platform, advanced routing, digital payments) [granum.com](https://granum.com/about/company/).
- **Scaling the team**: Aggressive hiring across Sales, Marketing, Engineering, and Customer Experience roles [greenhouse.io](http://job-boards.greenhouse.io/granum).
- **Expanding market reach**: Targeting landscape maintenance, tree care, design-build, and snow/ice management segments across North America with dedicated product suites.
- **Deepening customer relationships**: Moving from software provider to "partner" — investing in onboarding, account management, and customer success to drive retention and upsell.

## Why Work Here

- **Remote-first culture**: All current open positions are listed as "Remote" across the U.S. and Canada [greenhouse.io](http://job-boards.greenhouse.io/granum).
- **Great benefits**: Company-paid health insurance, dental and vision coverage; unlimited PTO; 100% retirement savings match (up to 5% of salary in 401k or RRSP) [granum.com](https://granum.com/about/careers/).
- **Culture of community & transparency**: Company values include "Accountable to Outcomes" and "Unconditional Transparency" [granum.com](https://granum.com/about/careers/).
- **Growth trajectory**: Rapidly scaling company (headcount growing +2.3% monthly) means opportunities for career advancement and impact.
- **Strong work-life balance**: Emphasis on the importance of time off and creating connections within the team [granum.com](https://granum.com/about/careers/).
- **Engineering culture**: Senior Software Engineer and other technical roles open; technical team makes up ~8% of workforce (21 people) [linkedin.com](https://www.linkedin.com/company/gogranum).
- **Diverse locations**: Team members across the U.S.A., Canada, and Colombia [linkedin.com](https://www.linkedin.com/company/gogranum).

## Sources
1. [granum.com](https://granum.com/about/company/) – Company overview, leadership, story
2. [granum.com](https://granum.com/) – Product descriptions, mission, market stats
3. [greenhouse.io](http://job-boards.greenhouse.io/granum) – Active job postings, culture details
4. [granum.com](https://granum.com/about/careers/) – Benefits, values, career page
5. [linkedin.com](https://www.linkedin.com/company/gogranum) – Headcount, growth rates, department breakdown, talent sources

## Other roles at Granum

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