---
title: 'Customer Success Manager - Growth at Easyship'
canonical: 'https://feeny.ai/job/customer-success-manager-growth-easyship-bengaluru-wcyjpj32czch'
type: 'job'
last_seen: '2026-11-01'
---

# Customer Success Manager - Growth at Easyship

- **Company:** Easyship
- **Location:** Bengaluru, India
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-11-01
- **Apply:** https://boards.greenhouse.io/easyship/jobs/4723283006?gh_jid=4723283006

## Job description

## About Easyship

Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the “black box” of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single “mission control” for global trade, offering access to 550+ courier services across 200+ destinations.

We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you’re ready to solve complex problems at scale, we’d love to have you join us.

Who We’re Looking For

This is a new role at Easyship. As our Growth Customer Success Manager, you’ll own the relationship with a portfolio of around 100 customers, ranging from merchants who ship entirely through our dashboard to teams building on our API. You’ll help them get the most out of Easyship, resolve their technical questions directly, and lead upsells and renewals across your portfolio.

We’re looking for someone technically strong and largely self-sufficient, who combines SaaS, AI, data and API skills with the relationship and commercial instincts of an experienced CSM. You’ll be comfortable moving from a webhook question in the morning to a renewal conversation in the afternoon, and you’ll use AI tools and agents to automate repetitive work so you can spend more time with customers .You’ll join our Customer Success team within Client Services, reporting to the Director of Client Services, and working closely with High Touch CSMs, CSM Operations & Enablement, Customer Support, Implementation Services, Sales, Marketing, Operations, Product, Engineering and Finance.

This is a full-time role based onsite in Bengaluru, 5 days a week. Working hours are flexible, broadly 12:00 PM–9:00 PM IST, so you can support customers across EMEA, APAC and North America.

## What You’ll Be Responsible For

- Own a portfolio of around 100 customers from onboarding onwards, with a clear success plan for each.
- Onboard customers onto the Easyship dashboard, from store integrations and couriers to shipping rules and first live shipments.
- Drive adoption of the dashboard and API, guiding customers to use each where it best serves their workflow.
- Resolve technical questions directly, from dashboard setup to APIs, webhooks and integrations, escalating only where required.
- Monitor account health through shipment volume, Health Score, NPS and CSAT, and act early on churn risk.
- Identify and lead upsell conversations, such as shipping insurance and eFulfilment, and secure renewals.
- Run regular check-ins and business reviews that show customers the value they’re getting.
- Build AI-assisted workflows and agents to automate repeat work, such as account research, health monitoring and customer communications.
- Present webinars and write customer-facing content, documentation and guides, including helping customers connect their AI assistants to Easyship through our MCP capabilities.
- Feed customer feedback and product gaps to Product, and secure success stories, ratings and referrals.

You Might Be a Good Fit If…

- You have 3+ years in technical support or customer success, and 5+ years in customer-facing roles, with a record of driving adoption, retention and revenue growth.
- You have hands-on command of REST APIs, webhooks and API authentication (OAuth 2.0, API keys).
- You use AI tools confidently, including building AI-assisted workflows and analysing data with tools such as Claude and BigQuery.
- You’ve managed a large portfolio of accounts at once and led upsell and renewal conversations.
- You have strong business acumen and can tie value to each customer’s goals and KPIs.
- You learn SaaS platforms quickly and become the go-to expert in them.
- You can explain complex technical concepts clearly to technical and non-technical audiences, and you’re confident presenting webinars and writing customer-facing content.
- You have excellent written and verbal English and strong data storytelling skills.
- You’re comfortable working independently in a new role, without close supervision.
- Nice to have: logistics, eCommerce or eFulfilment experience; SQL, Postman, Python or JavaScript; familiarity with MCP; experience with Shopify, HubSpot or Zendesk.

If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.

What We Bring to the Table as an Employer

- Generous remuneration and stock units
- Comprehensive health coverage
- We reimburse gym and wellness expenses so you can invest in your health
- Zomato digital meal credits and a pantry full of wholesome snacks to keep you fuelled through the workday
- The freedom to ‘Work from Anywhere’ for 4 weeks in a year
- Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices

Easyship is an equal opportunity employer. We make all employment decisions — recruiting, hiring, pay, benefits, training, promotion, leave, and separation — based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

Headquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!

## About Easyship

## Company Overview
- **One-liner**: Easyship is a global multi-carrier shipping software platform that enables eCommerce businesses of all sizes to compare rates, print labels, automate fulfillment, and manage cross-border logistics with transparent tax and duty calculations.
- **Entity Type**: Private (Series A funded; now a profitable, high-growth scale-up)
- **Headquarters**: New York, United States (with joint headquarters in London, UK and Hong Kong, and offices in Bangalore, Taipei, Singapore, Melbourne, and California)
- **Founded**: 2014
- **Founders**: Tommaso Tamburnotti, Augustin Ceyrac, Paul Lugagne

## Core Business
- Primary industry: eCommerce shipping and fulfillment software (Logistics Technology)
- Target customers: B2B – from small businesses (10–10,000 parcels/month) to enterprise brands (10,000–1M+ monthly shipments), including crowdfunding creators
- Mission or purpose statement: "Democratize shipping for all" – making global shipping accessible, transparent, and affordable for every online seller

## Products & Services
- **Easyship No-Code App**: A drag-and-drop shipping dashboard for small to medium businesses that syncs orders from sales channels, compares courier rates, prints labels, and provides branded tracking – set up in 3–5 minutes.
- **Easyship Shipping API**: An enterprise-grade API with 99.99% uptime for high-volume merchants to integrate shipping automation, rate shopping, and customs documentation directly into their own systems.
- **Crowdfunding Fulfillment Solution**: A specialized suite for Kickstarter and Indiegogo creators, offering backer surveys, courier selection, warehousing, and shipping insurance.
- **Multi-Carrier Rate Shopping**: Intelligent algorithm that automatically recommends the cheapest, fastest, or best-value shipping option from over 550 courier services (UPS, FedEx, DHL, USPS, etc.) with exclusive discounted rates up to 91% off retail.
- **Tax & Duties at Checkout**: Real-time calculation and display of import taxes and duties during checkout (first integrated on Shopify in 2017) to eliminate surprise fees for international buyers.
- **Branded Tracking & Post-Purchase Updates**: Reduces "Where Is My Order?" inquiries by up to 63% with custom tracking pages and automated delivery notifications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last known funding: Series A, November 2018)
- **Key Metric**: Annual revenue of $8.0M (LinkedIn estimate) and total funding from Series A (undisclosed amount) from notable investors
- **Notable Investors/Partners**: Lazada, Lamivoie Capital Partners, Rubicon Venture Capital, One Way Ventures, Kima Ventures, Picus Capital. Official partner of Kickstarter and Indiegogo.
- **Growth Signals**:
  - Trusted by over 100,000 brands worldwide
  - Ranked #1 global category leader for shipping software by G2 in the January 2026 Winter Edition
  - Employee headcount grew 22.1% YoY to 149 employees
  - Operates in 50+ origin countries, delivering to 200+ destinations
  - Awarded "Best Startup in Asia" (TechInAsia), "Technology Company of the Year" (ComputerWorld Hong Kong), and multiple American Business Awards

## Competitive Advantages
- **Largest courier network**: Access to 550+ shipping services in one account, with exclusive discounted rates (up to 91% off retail).
- **First-mover in tax/duties transparency**: Pioneered integrated tax and duty calculation at checkout for eCommerce platforms, reducing customer friction for cross-border orders.
- **99.99% platform uptime**: Heavy investment in technical infrastructure ensures reliability for mission-critical shipping operations.
- **Global reach with local presence**: Offices and fulfillment capabilities across North America, Europe, Asia-Pacific, and Australia, enabling true global logistics from a single platform.

## Strategic Focus
- **Aggressive growth target**: Aims for 300% annual growth and continues to expand its global footprint into new origin and destination markets.
- **Product expansion**: Further developing automation, warehousing, and 3PL integrations to offer end-to-end fulfillment beyond shipping labels.
- **Enterprise and API deepening**: Strengthening the high-volume API offering to capture larger merchants and marketplaces.
- **Crowdfunding vertical**: Continuing to build on its official partnerships with Kickstarter and Indiegogo to dominate the creator fulfillment space.

## Why Work Here
- **Culture & values**: Emphasizes mutual respect, diversity, accountability, and collaboration. Described as a group of "engineers, designers, strategists and bubble wrap aficionados" solving the last piece of eCommerce.
- **Global flexwork policy**: "Explore, Experience, and Excel Anywhere for 4 Weeks!" – employees can work from anywhere for up to four weeks per year.
- **Compensation & equity**: Competitive salaries plus equity shares, performance bonuses, and employee stock purchase plan.
- **Wellness & perks**: Robust health insurance (dental, vision), gym reimbursement, mental health days, generous vacation, and office snacks.
- **Diversity & inclusion**: Employee Resource Groups (ERGs), diverse global team across 8 countries, and a commitment to hiring people of all backgrounds.
- **Work model**: Hybrid/in-office presence with offices in New York, London, Hong Kong, Bangalore, Taipei, Singapore, Melbourne, and California. Remote-friendly roles available.
- **Engineering culture**: High ownership, roadmap-driven work, and investment in leading-edge technical infrastructure (99.99% uptime). Tech stack includes Ruby on Rails.

## Sources
1. [easyship.com](https://www.easyship.com/about-us) – Company profile, founders, funding, awards
2. [easyship.com](https://www.easyship.com/careers) – Careers page, perks, global offices, flexwork policy
3. [linkedin.com](https://www.linkedin.com/company/easyship) – LinkedIn company page (employees, revenue, industry, headquarters)
4. [builtin.com](https://builtin.com/company/easyship) – Benefits, culture, open roles, diversity initiatives

## Other roles at Easyship

- [Senior Product Manager (Finance and Account Management)](https://feeny.ai/job/senior-product-manager-finance-and-account-management-easyship-europe-vgpkqcavefpq) — Europe
- [eCommerce  Merchandiser (International Returns)](https://feeny.ai/job/ecommerce-merchandiser-international-returns-easyship-london-7dngqemej5zg) — London, United Kingdom
- [Account Executive](https://feeny.ai/job/account-executive-easyship-europe-c9rnvc975eck) — Europe
- [Pricing Analyst](https://feeny.ai/job/pricing-analyst-easyship-bengaluru-d954rbh8vct3) — Bengaluru, India
- [Technical Implementation Lead](https://feeny.ai/job/technical-implementation-lead-easyship-remote-ck8fsxbr306r)
- [HR Manager](https://feeny.ai/job/hr-manager-easyship-corby-9w7hgxew2v9w) — Corby, United Kingdom
- [Warehouse Supervisor](https://feeny.ai/job/warehouse-supervisor-easyship-corby-kc44k7r7q2zn) — Corby, United Kingdom
- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-easyship-london-znk77y8q173e) — London, United Kingdom
- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-easyship-bengaluru-asg3v14d1a4v) — Bengaluru, India
- [Senior Product Manager (Finance and Account Management)](https://feeny.ai/job/senior-product-manager-finance-and-account-management-easyship-bengaluru-kg8xzj1e1vj9) — Bengaluru, India