---
title: 'Customer Success Manager, Growth at Linear'
canonical: 'https://feeny.ai/job/customer-success-manager-growth-linear-north-p63ndt187dpt'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager, Growth at Linear

- **Company:** Linear
- **Location:** North, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/linear/26c77e48-b4ef-455d-a02c-3ef68fc6f9f9

## Job description

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

## What you'll do

- Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback
- Become a product expert and help customers use Linear to drive business outcomes
- Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
- Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

## What we're looking for

- 3+ years relevant work experience in a technical customer-facing role
- SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
- Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
- Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
- Previous experience working with product + engineering teams and/or developer tools is preferred

## What we offer

- Interesting and challenging work
- Work-life balance
- Competitive salary and equity
- Employee-friendly equity terms (early exercise, extended exercise)
- Stipend to set up your home office
- Paid lunch and coffee during workdays
- Work remotely, no commuting to the office
- Paid co-working space/desk at an office
- Health, dental, and vision insurance (US)
- Regular team events and offsites
- 5 weeks of paid vacation
- 4 months of paid parental leave

Learn how we think and work:

- A story about our mission: [Read Me](https://linear.app/readme)
- Our hiring process: [How we hire at Linear](https://linear.app/now/how-we-hire-at-linear)
- Building our way: [Announcing our Series C](https://linear.app/blog/building-our-way)
- Sequoia Capital Spotlight: [Designing for the Developers](https://www.sequoiacap.com/article/linear-spotlight/)
- Building our teams: [Why and how we do work trials at Linear](https://linear.app/blog/why-and-how-we-do-work-trials-at-linear)
- A video series: [Conversations on Quality](https://linear.app/quality)
- Our recent tender offer: [Sharing Linear’s growth with the people building it](https://linear.app/now/sharing-growth-with-the-people-building-linear)

Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @[linear.app](http://linear.app) email address, and all open roles are listed at [linear.app/careers](http://linear.app/careers). We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.

## About Linear

## Company Overview
- **One-liner**: Linear builds a purpose-built product development system for modern teams and AI agents to plan, build, and ship software with high speed and quality.
- **Entity Type**: Private (Series B)
- **Headquarters**: Fully remote, team distributed across North America and Europe (no single physical HQ)
- **Founded**: 2019
- **Founders**: Karri Saarinen (CEO) and Tuomas Artman (CTO)

## Core Business
- Primary industry: Software development tools / Product management / AI-assisted development
- Target customers: B2B – product teams of all sizes from ambitious startups to major enterprises (over 33,000 teams, including OpenAI, Coinbase, Ramp)
- Mission: “To inspire and accelerate builders” – operates on principles like ship early, build with users, keep the team small, and create fans.

## Products & Services
- **Linear Platform**: The core SaaS product – an issue tracker, project management, and product planning tool. Features include AI-powered agents (Linear Agent) for autonomous issue routing and coding, Linear Diffs for structured code review, roadmaps, PRDs, analytics, and team documents. Designed to reduce noise and restore momentum for teams shipping with high velocity.

## Market Standing
- **Valuation/Market Cap**: Not publicly available – “Linear is small and profitable, and we intend to keep it that way.”
- **Key Metric**: Profitable; powers over 33,000 product teams (as of mid-2026).
- **Notable Investors/Partners**: Backed by Accel (Miles Clements, partner) and Sequoia (Stephanie Zhan, partner). Angel investors include Dylan Field (Figma CEO), Patrick Collison (Stripe CEO), Stewart Butterfield (ex-Slack CEO), Guillermo Rauch (Vercel CEO), and many others from Y Combinator, design, and technology leadership.
- **Growth Signals**: Continued hiring across engineering, sales, customer success, design, and operations; expanding AI capabilities (Linear Agent, MCP support); remains profitably small by design.

## Competitive Advantages
- **Quality obsession**: Linear emphasizes craft, attention to detail, and building things that last – a “lost art” they aim to restore.
- **Fully remote, small-team autonomy**: No OKRs or A/B tests; decisions come from taste, customer insight, and direct judgment.
- **AI-native architecture**: Purpose-built for workflows shared by humans and agents, with early integration of code intelligence and agent-assisted development.
- **Selective hiring culture**: Paid work trials ensure mutual fit; focus on slope (growth) over credentials.
- **Strong community of fans**: “Build a community of people who use, love, and defend the product.”

## Strategic Focus
- Continue to evolve Linear into “a new species of product tool” for the AI era, integrating agents deeper into planning, coding, and review workflows.
- Maintain high quality and small team size while scaling customer base internationally.
- Grow go-to-market teams (account executives, solutions engineers) in North America and Europe.

## Why Work Here
- **Remote-first**: “Fully remote” with team distributed across North America and Europe – no central office, minimal process overhead.
- **Autonomy & ownership**: Small teams with clear ownership; individuals shape direction, talk to users, and own problems end-to-end.
- **Craft culture**: Engineers and designers who care deeply about quality and detail thrive here.
- **Hiring process**: Transparent, fast (4–6 weeks), paid work trials as final stage, honest feedback, and direct communication about compensation and equity.
- **Perks & vibe**: Profitable, stable, and focused on building rather than managing; “fewer meetings, less check-in points, and more autonomy than most companies offer.”

## Sources
1. [linear.app/careers](https://linear.app/careers) – Careers page with principles and open roles.
2. [linear.app](https://linear.app/) – Main product site with features, changelog, and customer count.
3. [linear.app/now/how-we-hire-at-linear](https://linear.app/now/how-we-hire-at-linear) – Detailed hiring philosophy and process.
4. [linear.app/about](https://linear.app/about) – About page with team, founding story, investors, and mission.

## Other roles at Linear

- [Product Support Specialist, Europe](https://feeny.ai/job/product-support-specialist-europe-linear-europe-qyh7bkwhznj7) — Europe
- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-linear-north-mfnwatsmqdf7) — North, United States
- [Analytics Engineer](https://feeny.ai/job/analytics-engineer-linear-north-86q58mhb1gth) — North, United States
- [Deal Desk](https://feeny.ai/job/deal-desk-linear-north-r2ay6b22qsn1) — North, United States
- [Revenue Operations](https://feeny.ai/job/revenue-operations-linear-north-pwtp7pehxm4p) — North, United States
- [Production Designer](https://feeny.ai/job/production-designer-linear-europe-75jwj1apy2js) — Europe
- [Production Designer](https://feeny.ai/job/production-designer-linear-north-ejankh17cjtb) — North, United States
- [Mobile Product Designer](https://feeny.ai/job/mobile-product-designer-linear-north-m9pr29s99svt) — North, United States
- [Recruiting & HR Operations Specialist](https://feeny.ai/job/recruiting-hr-operations-specialist-linear-north-c2aeqafe8pj3) — North, United States
- [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-linear-london-1yg1k0cgmck6) — London, United Kingdom