--- title: 'Customer Success Manager, Growth at Triple Whale' canonical: 'https://feeny.ai/job/customer-success-manager-growth-triple-whale-raleigh-9k84pyrcybjm' type: 'job' last_seen: '2026-09-10' --- # Customer Success Manager, Growth at Triple Whale - **Company:** Triple Whale - **Location:** Raleigh, NC / Columbus, OH / United States - **Work type:** remote - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/triplewhale/jobs/5411242008 ## Job description What Do We Do? Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites. We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter. The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. ## Why Triple Whale Needs You This is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack — and the last thing standing between them and churn. As a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle — owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model. The people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds. ## What You'll Do - Own an active book of onboardings end-to-end — from kickoff call through nurture — operating with speed, ownership, and clear communication at every step. - Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration. - Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM. - Configure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels. - Connect and troubleshoot core integrations — Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack — preventing feature-blockers before they happen. - Walk customers through the Summary and Attribution dashboards — validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case. - Manage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal. - Collaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book. - Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours — driving retention and satisfaction in a fast-paced, largely automated environment. - Proactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation. - Drive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward. - Contribute to the continued development of the Triple Whale customer experience — improving playbooks, surfacing common friction points, and helping the team get better every quarter. ## What You'll Bring - Experience supporting customers in the eCommerce or marketing technology space — ideally within a SaaS environment. - Demonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it. - Familiarity with the eCommerce marketing stack — Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking — is a strong advantage. - Prior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks. - Superb written and verbal communication skills — you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics. - Strong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment. - A natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked. - Positive, high-energy, service-oriented mindset — customers feel your investment in their success. - Comfort driving negotiation and renewal conversations to positive outcomes. - Thrives in collaborative team environments and embraces change as the product and processes continue to evolve. ## Our Values - We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. - We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. - We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. - We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. - We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other. Base Compensation Range: $84,000 - $94,000 Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations. Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Us in Making Waves If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment. Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official. #LI-Remote ## About Triple Whale ## Company Overview - **One-liner**: Triple Whale is an AI operating system for modern ecommerce that centralizes fragmented data, provides unified measurement, and activates insights to drive profitable growth. - **Entity Type**: Private (Series B) - **Headquarters**: Columbus, Ohio, USA (with hubs in New York, New York; Raleigh, North Carolina; and Jerusalem, Israel) - **Founded**: 2021 - **Founders**: Maxx Blank, AJ Orbach, and Ivan Chernykh ## Core Business - **Primary industry/industries**: Ecommerce analytics, marketing measurement, AI-powered business intelligence - **Target customers**: B2B — ecommerce and retail brands ranging from SMB to Mid-Market to Enterprise (60,000+ brands, including Shopify merchants) - **Mission or purpose statement**: Democratize advanced technologies so that everyone — not just large companies or the lucky few — has access to the intelligence needed to build a successful business. ## Products & Services - **Triple Whale Data Platform**: An integrated data layer that connects marketing, sales, and operations channels in minutes without data mapping or a separate data warehouse. Processes 9B+ events per day and tracks $65B+ in annual revenue and $7B+ in annual ad spend. - **Moby 2 (AI Teammate)**: An AI operator built specifically for ecommerce that sits on top of every model and signal, grounded in real-time business context and unified measurement. Can scale ads, optimize conversion rates, and take action. - **Sonar (Activation Layer)**: A pixel-based tool that captures every signal across all channels and sends them back into advertising platforms to improve targeting and increase revenue. - **Dashboards & Visualizations**: Purpose-built reports and visualizations for ecommerce, transforming raw data into clarity. - **Multi-Touch Attribution**: Full-funnel attribution powered by the Triple Pixel across seven flexible models. - **MMM & Incrementality**: Marketing mix modeling and incrementality testing for enterprise-grade measurement. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (raised $52.7M+ total funding) - **Key Metric**: Total Funding — $27.7M raised in Series A (2023, following 1,400% YoY growth) and $25M raised in Series B (2024) - **Notable Investors/Partners**: Backed by Shopify and other leading investors; 60+ integrations across ecommerce and retail; SOC 2 Type II, GDPR & CCPA compliant - **Growth Signals**: Trusted by 60,000+ brands; 55% adoption rate (nearly 4x the nearest competitor); 9B+ events processed per day; $65B+ annual revenue tracked; 80+ countries supported; expanded from marketing measurement into a full intelligence platform with AI agents, enterprise tools, and data activation ## Competitive Advantages - **Ecommerce-native AI**: Unlike generic AI tools, Moby 2 has complete business context and measurement validation, making it actionable for ecommerce operators. - **Unified data platform**: Seamlessly connects every channel without data mapping or a separate data warehouse, reducing complexity. - **Highest adoption rate**: 55% adoption across SMB, Mid-Market, and Enterprise — nearly 4x the nearest competitor. - **End-to-end intelligence**: From measurement (attribution, MMM, incrementality) to activation (Sonar, Moby AI agents) in a single platform. - **Enterprise-grade by default**: SOC 2 Type II, GDPR & CCPA compliant out of the box. ## Strategic Focus - Continuing to expand AI capabilities (Moby 2, always-on AI agents) - Deepening enterprise tools and professional services - Growing internationally (hiring in APAC, EMEA) - Moving beyond marketing measurement into a full operating system for ecommerce - Democratizing Fortune 500-level intelligence for brands of all sizes ## Why Work Here - **Remote-friendly culture**: "We are a remote-friendly company with offices located throughout the world." Employees can work from hubs in Columbus, New York, Raleigh, or Jerusalem, or fully remote. - **Strong values**: Speed, Operate with Trust, Be a Mensch (act with honor, integrity, and empathy), Customer Obsessed, Candor, Curiosity. - **Competitive compensation**: Competitive salary, benefits, equity, and a 3% 401K match. - **Generous benefits**: Medical, dental, and vision coverage (generous employee-level coverage for dental and vision); family-focused parental and maternal leave; generous PTO, sick leave, and holidays off. - **Growth trajectory**: Fast-growing company (1,400% YoY growth) with top-tier investors and a clear mission to democratize advanced technology. - **Engineering culture**: Work with fun, hardworking, and nice people who are passionate about what they're doing; opportunity to swim in a "vast sea of opportunities" and build at scale. ## Sources 1. [triplewhale.com](https://www.triplewhale.com/) 2. [triplewhale.com/careers](https://www.triplewhale.com/careers) 3. [triplewhale.com/about](https://www.triplewhale.com/about) 4. [job-boards.greenhouse.io/triplewhale](https://job-boards.greenhouse.io/triplewhale) ## Other roles at Triple Whale - [Marketing Scientist](https://feeny.ai/job/marketing-scientist-triple-whale-united-states-0qx2vbb5mnwq) — United States - [Marketing Scientist](https://feeny.ai/job/marketing-scientist-triple-whale-united-kingdom-sej2d0sskrfb) — United Kingdom - [Customer Success Manager, Mid-Market](https://feeny.ai/job/customer-success-manager-mid-market-triple-whale-united-states-qx9ff14e7wx6) — United States - [Implementation Manager, Enterprise PST](https://feeny.ai/job/implementation-manager-enterprise-pst-triple-whale-us-west-coast-8trbxc8az8w6) — US West Coast - [Implementation Manager, Mid-Market PST](https://feeny.ai/job/implementation-manager-mid-market-pst-triple-whale-us-west-coast-h09feaf68z6d) — US West Coast - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-triple-whale-new-york-c16fsjeezc91) — New York, NY - [Team Lead, Sales Engineering](https://feeny.ai/job/team-lead-sales-engineering-triple-whale-remote-ve12gh6dfv96) - [Creator Marketing Manager](https://feeny.ai/job/creator-marketing-manager-triple-whale-united-states-r5yfm30rxev9) — United States - [AI Marketing Strategist](https://feeny.ai/job/ai-marketing-strategist-triple-whale-united-states-2yrs5j2mehm3) — United States - [Technical Product Support Specialist](https://feeny.ai/job/technical-product-support-specialist-triple-whale-united-states-eeva3rz310me) — United States