---
title: 'Customer Success Manager at Gushwork'
canonical: 'https://feeny.ai/job/customer-success-manager-gushwork-bengaluru-yg2q31zz2n5g'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager at Gushwork

- **Company:** Gushwork
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-04-04
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/gushwork/a933add4-5971-4f9c-9603-dacfe9a3b0be

## Job description

Gushwork is building an Agent Operating System for small and mid-sized businesses around the world. It is  a modern business software where AI agents and humans work together. Business owners and leaders set the goals. They decide what each agent is allowed to do. Then they review the metric each agent delivers.

We started with an SEO agent. It owns one metric: organic leads. Once it ranks pages and brings in leads, it reports them back to the customer. We are now expanding into a Paid Ads agent and a Developer agent, each owning a metric the business cares about.

Our customers sell high-value goods and services and have fewer than 200 employees. Most of them are in industries that are not digitally native: manufacturers, industrial distributors, commercial services. They do not buy AI. They buy outcomes. Our job is to make agents reliable enough that a business owner can trust them with a number.

We are a team of about 90 people based in Bengaluru, backed by Lightspeed and SIG. If you want to want to help us build reliable agents that runs real businesses, we're excited to meet you!

Key Responsibilities:

- Build and maintain strong customer relationships to understand their needs and ensure their success.
- Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.
- Implement and optimize customer success processes to enhance efficiency and satisfaction.
- Analyze customer data to derive insights and make data-driven decisions.
- Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
- Contribute to the development of customer success strategies and best practices.

Qualifications:

- 3-6 years of experience in customer success or related roles, preferably managing the US clients.
- Bachelor’s degree in a related field (Engineering, Business, or similar).
- Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.
- Excellent communication and interpersonal skills.
- Proven experience in customer success principles and practices.
- Ability to work in a fast-paced, dynamic startup environment.
- Proficiency in customer relationship management (CRM) tools and data analysis software.

What We Offer:

- Opportunity to play a key role in a rapidly growing startup.
- Exposure to cutting-edge AI and SEO technologies.
- Collaborative work environment with a focus on innovation.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!

## About Gushwork

## Company Overview
- **One-liner**: Gushwork provides an AI-powered growth system that helps small and medium businesses generate qualified leads from AI search engines like ChatGPT, Gemini, and Perplexity through a network of specialized AI agents.
- **Entity Type**: Private (Seed stage, total funding of $15.1M)
- **Headquarters**: San Francisco, United States (with main operational office in Bengaluru, India)
- **Founded**: 2023
- **Founders**: Nayrhit Bhattacharya and Adithya Venkatesh

## Core Business
- Primary industry: AI-powered marketing & demand generation
- Target customers: B2B service providers, industrial distributors, and contract manufacturers, primarily in the U.S. (SMB focus)
- Mission or purpose statement: To help businesses get discovered, build trust, and keep buyer interest moving without adding headcount or managing multiple tools

## Products & Services
- **Gushwork AI Growth System**: A single platform with multiple specialized AI agents that work together to automate online growth. Agents include:
  - **Memory Agent**: Learns business context, products, buyers, and brand voice
  - **Research Agent**: Maps buyer search behavior
  - **Strategy Agent**: Identifies ranking gaps and builds plans
  - **Content Agent**: Creates and publishes 100+ high-quality SEO pages
  - **Authority Agent**: Builds backlinks and citations
  - **Refresh Agent**: Continuously improves live pages
  - **Design & Development Agent**: Builds and optimizes websites
  - **Follow-up Agent**: Manages leads and conversations
  - **Paid Boost Agent**: Runs paid ad campaigns

## Market Standing
- **Valuation**: $33 million post-money (as of February 2026 seed round)
- **Key Metric**: $1.5M annualized recurring revenue (ARR), targeting $3M-$3.5M within 3 months
- **Total Funding**: $15.1M across 4 rounds (Pre-Seed, 2 Seed rounds)
- **Notable Investors/Partners**: Lightspeed India Partners, Susquehanna International Group (SIG), B Capital, Seaborne Capital, Beenext, Sparrow Capital, 2.2 Capital, NexWave Capital
- **Growth Signals**: 300+ paying customers (95% in U.S.), growing 50%-80% month-over-month, 800+ businesses on waitlist, 20% of website traffic from AI-driven sources generates 40% of inbound leads

## Competitive Advantages
- **First-mover in AI search optimization**: Focused specifically on helping businesses be found by AI chatbots (ChatGPT, Gemini, Perplexity), not just traditional Google SEO
- **Network of AI agents**: A unified system with specialized agents that handle different aspects of growth, eliminating the need for multiple tools or agencies
- **Backlink infrastructure**: Access to 200-300 partner websites for link building
- **Proven results**: Customers report $200K-$350K in contract closures from platform adoption
- **Capital efficiency**: Raising at increasing valuations ($7.5M → $33M) with clear ARR growth trajectory

## Strategic Focus
- Expand engineering team to improve model accuracy
- Scale go-to-market efforts to onboard 800+ waitlisted businesses
- Deepen product capabilities for AI search optimization
- Geographic expansion beyond current U.S.-dominated customer base
- Continue improving AI agent accuracy and automation

## Why Work Here
- **Culture of ownership**: Fast growth with merit-driven recognition
- **Health-first approach**: Comprehensive health insurance covering employee, spouse, children, and parents
- **Flexible work**: Emphasis on flexible hours with protected deep work time
- **Performance-based rewards**: Compensation grows with skills and impact
- **No corporate theater**: No micromanagement or meaningless meetings
- **Growth trajectory**: Rapidly scaling startup (50-80% MoM growth) with strong investor backing
- **On-site in Bengaluru**: Main engineering and operations hub in India
- **Employee rating**: 4.6/5.0 on LinkedIn (103 reviews), with high marks for work-life (4.5), compensation (4.6), culture (4.5), and career growth (4.6)
- **Team size**: ~163 employees globally, with ~70 employees in India

## Sources
1. [gushwork.ai](https://www.gushwork.ai/)
2. [gushwork.ai/careers](https://www.gushwork.ai/careers)
3. [linkedin.com/company/gushwork](https://linkedin.com/company/gushwork)
4. [jobs.lever.co/gushwork](https://jobs.lever.co/gushwork)
5. [techcrunch.com](https://techcrunch.com/2026/02/25/gushwork-bets-on-ai-search-for-customer-leads-and-early-results-are-emerging/)

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