---
title: 'Customer Success Manager (CA) at Highland Electric Fleets'
canonical: 'https://feeny.ai/job/customer-success-manager-ca-highland-electric-fleets-california-c3x6syxytetk'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager (CA) at Highland Electric Fleets

- **Company:** Highland Electric Fleets
- **Location:** California
- **Compensation:** $110k–$125k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/highlandfleets-2/324ccd2c-695e-4059-99c0-cc7d30c8c862

## Job description

## About Us

Highland Electric Fleets’ mission is to make electric fleets accessible and affordable for all, enabling communities to realize the benefits of cleaner, quieter and healthier fleets. Highland is North America’s leading provider of Electrification-as-a-Service (EaaS). Founded in 2019, Highland partners with school districts, municipalities, and fleet operators to make the transition to electric fleets simple and affordable.

Highland proudly serves as the Official Electric School Bus Provider of the LA28 Olympic and Paralympic Games and Team USA. From pioneering vehicle-to-grid technology to managing some of the nation’s largest electric school bus fleets, Highland delivers reliable, cost-effective solutions that support local communities and drive the future of transportation.

Job Summary: Creating unparalleled customer trust is core to Highland’s mission to make the switch to electric vehicles as easy as possible for our customers. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong customer relationships post sale, ensuring high levels of customer satisfaction leading to retention and loyalty.

The CSM will serve as the customer’s advocate and champion throughout the customer journey and will work closely with cross-functional groups to ensure we achieve our customer’s goals.

This role is based remotely in Texas or Southern, CA

Overview:

- Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by working with transportation directors, maintenance staff, drivers and other essential operations staff to understand their operational needs, goals, and challenges and provide tailored solutions
- Onboarding and Training: Guide customers through the onboarding process, provide training and support, project manage internal and external teams, and coordinate with bus dealers and OEMs to ensure a smooth transition to EVSBs
- Account Management: Proactively monitor customer relationships, identify issues, and develop strategies to address them effectively
- Solution Customization: Work closely with customers to tailor our service offerings to meet their specific operational needs
- Data Analysis: Analyze data and performance metrics to identify opportunities for improvement and provide data-driven recommendations
- Issue Resolution: Act as a liaison between customers and internal teams to resolve issues promptly and ensure customer satisfaction
- Process and Product Feedback: Collect and relay customer feedback to our Technology, Project Development teams, and other stakeholders to drive continuous improvement
- Customer Maintenance Strategy: Partner with bus dealers, OEMs and customer maintenance teams to ensure operational efficiency and fast issue resolution

Qualifications:

- 2+ years of experience in a customer-facing role, such as Customer Success, Project Management, Partnership Management, or Account Management.
- Bachelor’s degree or equivalent experience in a relevant field (business, technology, engineering)
- Extreme empathy and ability to take initiative to do the right thing for the customer
- Strong project management skills
- Ability to travel to customer sites on a monthly basis
- Data-driven approach to problem solving
- Strong written and verbal communication skills with excellent presentation skills
- Experience and knowledge of ticketing systems, workflows, tools and processes for customer service
- Confident, high energy, self-motivated and a team player
- Experience working with senior and executive-level customer contacts
- Ability and desire to work and excel in fast-paced environment with ambiguity and processes that are still being defined
- Understanding of web applications and ability to learn new technologies
- Experience working in a non-SaaS industry and/or with municipal or government entities is a plus

What You Can Expect from Highland: Competitive base salary and performance-based bonus program A supportive, highly collaborative, team-oriented environment Ability to work with bright, innovative, and forward-thinking colleagues Health, Vision, and Dental coverage for employees & their dependents Generous Paid Time Off 401(k) program and company match

Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

## About Highland Electric Fleets

## Company Overview
- **One-liner**: Highland Electric Fleets is North America’s leading provider of Electrification-as-a-Service (EaaS), partnering with school districts, municipalities, and fleet operators to transition diesel fleets to electric.
- **Entity Type**: Private (Venture-backed; latest round: $75M preferred equity, June 2026)
- **Headquarters**: Beverly, Massachusetts, United States
- **Founded**: 2019
- **Founders**: Duncan McIntyre

## Core Business
- **Primary industry/industries**: Transportation Programs, Fleet Electrification, Clean Energy Infrastructure
- **Target customers**: B2G (Business-to-Government) — primarily school districts, municipalities, and municipal fleet operators across North America
- **Mission or purpose statement**: "Make electric fleets accessible and affordable for all communities" [highlandfleets.com](https://highlandfleets.com/about-us/)

## Products & Services
- **Electrification-as-a-Service (EaaS)**: A full-service, long-term contract model covering planning, procurement, implementation, and ongoing optimization of electric fleets. Includes vehicles, charging infrastructure, software, and operational support — all bundled at a cost comparable to traditional diesel.
- **Vehicle-to-Grid (V2G) Integration**: Technology enabling electric school bus batteries to feed power back to the grid, creating an additional revenue stream for fleet operators and supporting grid stability.
- **Major Event Transportation Operations**: Managing large-scale electric fleet operations for events, including serving as the Official Electric School Bus Provider for the LA28 Olympic and Paralympic Games.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: **Total Funding** — $478M across 4 rounds (most recent: $75M from Galvanize Climate Solutions in June 2026)
- **Notable Investors/Partners**:
  - Galvanize Climate Solutions (lead, 2026 preferred equity)
  - Aiga Capital Partners (lead, prior preferred equity)
  - LA28 Olympic and Paralympic Games (official provider)
  - Team USA
- **Growth Signals**:
  - Electric school buses have traveled **over 10 million miles** to date [cbinsights.com](https://www.cbinsights.com/company/highland-electric-transportation)
  - Active deployments in California, Colorado, Massachusetts, Michigan, New Jersey, New York, and Texas
  - 121 employees (stable headcount, +0.6% YoY)
  - 12,934 LinkedIn followers (+10.5% yearly growth)
  - $150M in total preferred equity commitments structured for long-term asset-backed deployment

## Competitive Advantages
- **First-mover scale**: Manages some of the nation’s largest electric school bus fleets, with proven reliability across diverse climates (Florida to Michigan to California).
- **EaaS business model**: Long-term service agreements create predictable, recurring revenue and reduce financial risk for customers by matching electric fleet costs to traditional fuel costs.
- **Vertical integration**: Owns the full stack — vehicles, charging, software, V2G, and operations — making switching costs very high for clients.
- **Major event credential**: The LA28 Olympic selection provides unmatched brand validation and operational experience at global scale.
- **Asset-backed financing**: Capital structure designed specifically for long-term, large-scale infrastructure deployment, a moat against undercapitalized competitors.

## Strategic Focus
- **National expansion**: Deploying electric school buses and charging infrastructure into new U.S. markets.
- **Municipal fleet diversification**: Broadening capabilities beyond school buses into other municipal fleet and energy applications.
- **Energy infrastructure integration**: Advancing projects that combine charging infrastructure with on-site energy resources (solar + storage) for customers.
- **Scaling asset portfolio**: Using the latest $75M capital injection to accelerate vehicle and charger deployments.

## Why Work Here
- **Mission-driven impact**: Directly contributes to reducing childhood asthma, improving local air quality, and combating climate change — measurable community outcomes.
- **Hybrid work model**: Flexible remote/office balance; headquarters in Beverly, MA, with roles listed as hybrid or remote.
- **Exceptional benefits**:
  - **100% premium coverage** for medical, dental, and vision (employees + dependents)
  - Long-Term Disability & Life Insurance
  - Flexible Spending/Saving Accounts
  - 3% Employee-Sponsored 401k Match
  - Stock Options
  - $100/mo Cell Phone Reimbursement
- **Work-life balance**:
  - 15 Paid Vacation Days
  - 10 Paid Holidays
  - 6 Paid Sick Days
  - Bonus week off between Christmas and New Year’s
  - 8 Weeks Paid Parental Leave (birthing parents get up to 16 weeks total)
- **Culture**: "Everybody serves" — each employee gets one paid day of service per year. Innovation and practical ingenuity are core values. In-person employee engagement annually. DEI opportunities available.
- **Current open roles** (as of search date): EV Field Service Technician (Hybrid, Boston), Project Finance Analyst (Hybrid, Beverly), Sr. Manager FP&A and Treasury (Remote, Beverly), General Manager Major Event Operations [jobs.lever.co](https://jobs.lever.co/highlandfleets-2)

## Sources
1. [highlandfleets.com - About Us](https://highlandfleets.com/about-us/)
2. [highlandfleets.com - Careers](https://highlandfleets.com/careers/)
3. [jobs.lever.co - Open Positions](https://jobs.lever.co/highlandfleets-2)
4. [cbinsights.com - Company Profile](https://www.cbinsights.com/company/highland-electric-transportation)
5. [linkedin.com - Company Page](https://linkedin.com/company/highlandelectricfleets)

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