---
title: 'Customer Success Manager at Hospitable'
canonical: 'https://feeny.ai/job/customer-success-manager-hospitable-united-states-1y10j381qvn9'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager at Hospitable

- **Company:** Hospitable
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-11-19
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/hospitable/am9icG9zdDrgpaGI81Swp5dGwDVhSJsB

## Job description

TLDR; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://bit.ly/hsptblhndbk

We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.

Feel free to check out one of our public Townhalls for yourself: https://bit.ly/hptwn

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones.

## What you will be working on

Your mission will be to make our customers raving fans of our product and company. You'll be doing this through the following:

- Customer Relationship Management: Develop and maintain strong, long-lasting relationships with assigned customers by acting as their primary point of contact, understanding their business needs, and ensuring their satisfaction with our software.
- Quarterly Business Reviews: Conduct Quarterly Business Reviews (QBRs) with assigned customers to assess the current use of the software, discuss upcoming features, and identify any challenges or opportunities for improvement.
- Product Roadmap Updates: Keep customers informed about the latest product developments, upcoming features, and how they can leverage these to achieve their business objectives. Gather feedback to influence future product enhancements.
- Upsell and Expansion Opportunities: Proactively identify and drive opportunities for customers to expand their use of our software, whether through additional features, higher-tier subscriptions, or complementary products, aligned with the customer's strategic goals.
- Customer Advocacy: Serve as the voice of the customer within the company, ensuring that customer feedback and insights are heard and acted upon by the product, support, and marketing teams. Work with one of our awesome customer advocates Rey, whose favorite fruit is Grapefruit.
- Performance Tracking and Reporting: Monitor customer health metrics, track the success of implemented strategies, and report on customer satisfaction and retention metrics.

## Requirements

For this position, your location is not a requirement. The ideal fit would work under North American timezones. Don’t tick all the boxes? Talk to us about why you’re still an amazing fit. The successful candidate will demonstrate how they are uniquely qualified for this role and will be someone that we cannot wait to start working with.

- Experience: 3+ years of experience in Customer Success, Account Management, or a related role within a SaaS or software company.
- Customer-Centric Mindset: Demonstrated ability to manage customer relationships, with a focus on understanding and meeting customer needs.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
- Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think strategically about customer needs and solutions.
- Sales Acumen: Experience identifying upsell opportunities and a proven track record of meeting or exceeding upsell targets.
- Technical Proficiency: Comfortable working with software tools, understanding product functionality, and providing technical guidance to customers.
- Project Management: Ability to manage multiple customer accounts and projects simultaneously, with strong organizational skills and attention to detail.
- Team Collaboration: Experience working closely with cross-functional teams, including product, support, and marketing, to deliver a seamless customer experience.

## Benefits

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

- A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.
- The compensation depends on your location, status, and level within our salary bands which will be shared during the interview process. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. For contractors, the total cost could range from USD $64,800 - USD $101,000. For US employees, the gross salary could range from USD $55,080 to USD $85,850.
- In addition to the above mentioned salary budget, an annualized performance bonus pool of 40% of your salary is available (paid quarterly) based on quota attainment, achieved from hitting up/cross sell targets.
- We also offer options into the company equity through [our $HOST token](https://invest.hospitable.com/) (RSU's) to share in the long-term upside value of the company.
- 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
- For US employees: healthcare (including EPO, PPO and HSA), 401(k).
- Complimentary mental health and emotional support with therapists on call through Slack by [Spill](https://www.spill.chat/).
- Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.
- Recognized on Inc.’s list of [Best Workplaces for 2023](https://www.inc.com/profile/hospitable).

## About Hospitable

## Company Overview
- **One-liner**: Hospitable provides AI-powered property management software that automates messaging, scheduling, and operations for short-term rental hosts, gifting them their time back.
- **Entity Type**: Private (Bootstrapped & Community-Funded)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Pierre-Camille (full last name not publicly disclosed)

## Core Business
- **Primary Industry**: Vacation Rental Property Management Software (Proptech)
- **Target Customers**: B2B and B2C — individual short-term rental hosts and professional property managers (from 1 to 100+ properties)
- **Mission Statement**: To gift short-term rental hosts their time back.

## Products & Services
- **Hospitable Platform**: A unified SaaS platform that automates the most time-consuming elements of hosting. Key features include:
    - AI-powered automated messaging across Airbnb, Vrbo, Booking.com, Agoda, iCal platforms, and direct bookings.
    - Unified Inbox and calendar sync to prevent double bookings.
    - Dynamic pricing and gap-filling for stronger occupancy.
    - Auto-task scheduling for cleaners and maintenance.
    - Smart lock and thermostat integrations.
    - Owner statements and commission tracking.
    - Direct Booking websites with payments, guest vetting, and $5M damage protection.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Bootstrapped, no traditional VC valuation)
- **Key Metric**: Over $2 million raised directly from customers and employees (community-funded); Hosts using Hospitable earned $5.2 billion in revenue in 2025.
- **Notable Investors/Partners**: Funded by the community (customers and employees); no traditional VC investors.
- **Growth Signals**: Grew from a single founder solving his own problem to over 23,000 customers worldwide. Manages nearly 27 million guests per year. In 2025, customers processed over $14.2 million in booking income every day and sent 205 guest messages every minute. Headcount of 122 people across 31 countries.

## Competitive Advantages
- **Bootstrapped & Community-Funded**: Growth is driven by customer love and product excellence, not investor pressure, allowing long-term thinking and customer-first prioritization.
- **Host-Centric Design**: Built by hosts, for hosts. 15% of the team are hosts themselves, giving deep empathy and firsthand insight into user needs.
- **AI-First Automation**: Answers 90% of guest messages automatically, drastically reducing the manual workload for hosts.
- **Scalable for All Sizes**: Designed for individual hosts first and scaled to property managers, ensuring accessibility and reliability for portfolios of any size.
- **High Customer Satisfaction**: Product rating of 4.9/5.0 from 237 reviews.

## Strategic Focus
- Continue building best-in-class, AI-powered tools to automate the messy parts of hosting.
- Scale the platform to serve more hosts globally while maintaining a product-led, community-funded approach.
- Deepen integrations with smart home devices and OTAs.
- Expand the direct booking website offering to help hosts reduce dependency on third-party platforms.

## Why Work Here
- **Fully Remote & Global**: 122 people working across 31+ countries. Remote by default with a strong emphasis on asynchronous communication and self-management. Employees work from physical offices if they choose (HQ in San Francisco), but the culture is distributed-first.
- **High Trust & Autonomy**: The culture is built on trust, ownership, and openness. Minimal bureaucracy, clear expectations, and strong communication. Team members manage their own time, take rest when needed, and fully own their outcomes.
- **Radical Transparency**: Salaries, financial metrics, and business decisions are shared openly with the whole team. Every two weeks, the CEO hosts a live Town Hall for updates and Q&A. An open company handbook is maintained.
- **Impact & Ownership**: Work goes directly into the hands of thousands of hosts. Big thinking is encouraged — roles evolve and team members are expected to anticipate what's next.
- **Culture Fit**: Best suited for people who thrive in self-directed environments, value accountability, and want their work to have direct, visible impact. Less suited for those who prefer close supervision, narrowly defined scopes, or are uncomfortable with radical transparency.
- **Employee Rating**: 4.8/5.0 (25 reviews) on LinkedIn with high marks for Work-Life (4.6), Compensation (4.8), Culture (4.8), and Career (4.6).
- **Hiring Process**: Transparent process detailed in an "Applicant Handbook" so candidates know exactly what to expect from application to final interview.

## Sources
1. [hospitable.com/careers](https://hospitable.com/careers)
2. [hospitable.com/about-hospitable](https://hospitable.com/about-hospitable)
3. [linkedin.com/company/hospitable](https://linkedin.com/company/hospitable)
4. [builtin.com/company/hospitablecom](https://builtin.com/company/hospitablecom)
5. [apply.workable.com/hospitable](https://apply.workable.com/hospitable/)

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