---
title: 'Customer Success Manager at Hubstaff'
canonical: 'https://feeny.ai/job/customer-success-manager-hubstaff-united-states-qyejjs0fc8jv'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Success Manager at Hubstaff

- **Company:** Hubstaff
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/hubstaff/5fdb073e-42ce-411d-9d4e-3e1c4146ace0

## Job description

Customer Success Manager Remote | North America

## About Hubstaff

Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 20,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade — and we’re on a mission to help distributed teams work smarter, not harder.

## The Role

We’re hiring a Customer Success Manager (NAMER) to own the customer journey end to end — ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market and Enterprise customers across North and South America. Your focus will span Onboarding, Adoption, Retention, Expansion, Renewal, Billing, and Escalations, ensuring every customer achieves measurable outcomes and lasting value from Hubstaff. This is a strategic and hands-on role: you’ll act as the trusted advisor to your customers, collaborating cross-functionally with Sales, Product, Marketing, and Support to deliver world-class experiences and sustainable growth. This role is ideal for someone who thrives on building strong relationships, solving complex problems with empathy, and driving impact through data and insight. You’ll report to Customer Success Team Lead, working with peers across the Americas and Europe in a highly collaborative, remote-first environment.

## What You’ll Do

- Own client activation and onboarding — become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
- Manage ongoing customer relationships — conduct value-driven business reviews, track progress toward customer goals, and proactively drive retention and growth across your book of business.
- Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across your book of business. Manage renewals and the associated process, expansion opportunities, and at-risk accounts, ensuring Hubstaff’s customers are retained and setup to grow with us.
- Build and maintain strong, trust-based relationships with key decision-makers and daily users, becoming their advocate and advisor.
- Deliver key account insights: report on customer health, renewal risk, and expansion opportunities to the wider Hubstaff leadership team.
- Develop scalable processes and playbooks that streamline onboarding and lifecycle management, contributing to a continuously improving Customer Success practice.
- Use data to drive action: monitor product adoption metrics, health and associated alerts, feature usage, and engagement data to identify risk or opportunity, and implement targeted success plans.
- Educate and enable customers through webinars, product walkthroughs, and resources that increase confidence, adoption, and satisfaction.
- Collaborate cross-functionally with Product, Support, and Engineering teams to resolve issues quickly, advocate for customer feedback, and influence roadmap decisions.
- Continuously experiment and iterate: test engagement approaches, refine playbooks, and share learnings to enhance customer outcomes and internal efficiency.

## What You’ll Bring

- 4+ years of experience in Customer Success within a PLG SaaS company.
- Proven experience managing 100+ accounts, balancing proactive engagement with operational efficiency.
- Strong ownership mentality — you’re accountable for your customers’ results and take initiative to solve problems before they escalate.
- Exceptional relationship and communication skills, able to engage both executive and operational stakeholders with credibility and empathy.
- Comfortable working with data, dashboards, and customer metrics to inform decisions and drive performance.
- Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model.
- Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus.
- Self-motivated, comfortable working autonomously in a distributed team, and energized by a high-growth, evolving environment.

## Compensation & Bonus

The base salary for this role is $80,000–$100,000 annually, plus the opportunity to earn additional compensation through a quarterly performance bonus. Our bonus plan rewards your impact on customer success, with incentives tied to customer retention and expansion goals.

## Why You’ll Love Working at Hubstaff

- Fully remote role with flexible working hours
- Meaningful work — you’ll help thousands of teams operate more effectively and sustainably every day
- Supportive culture built on trust, autonomy, and balance
- Private health insurance, paid time off, and local benefits (for employees)
- Annual stipends for home office, wellness, or professional development
- Clear career progression pathways, mentorship opportunities, and skill development programs
- Global company retreats in unique destinations, connecting our remote team in person

Inclusion at Hubstaff We welcome and celebrate diverse backgrounds, perspectives, and experiences. Everyone deserves to feel valued and supported — and we’re committed to creating an inclusive environment for all.

## About Hubstaff

## Company Overview
- **One-liner**: Hubstaff provides an all-in-one time tracking, productivity monitoring, and workforce analytics platform designed for distributed and remote teams.
- **Entity Type**: Private
- **Headquarters**: Indianapolis, Indiana, USA
- **Founded**: 2013
- **Founders**: Dave Nevogt, Jared Brown

## Core Business
- **Primary industry**: Technology, Information and Internet; Workforce Management / HR Tech
- **Target customers**: B2B; serves small to mid-sized businesses (SMBs) and enterprise teams with 1 to 1,000+ employees across industries like field services, professional services, remote tech teams, and global contractors.
- **Mission or purpose**: To make work easier for everyone by creating transparent, automated systems for time tracking, payroll, and team management — ushering in a new era of flexible, smarter work [hubstaff.com](https://hubstaff.com/about).

## Products & Services
For each major offering:
- **Hubstaff Time Tracking**: Multi-device (desktop, web, mobile, GPS) time tracking with start/stop timers, offline mode, and automated timesheets.
- **Hubstaff Productivity Monitoring**: Customizable monitoring including activity rates, app & URL tracking, and optional screenshots — designed with privacy-first principles.
- **Hubstaff Workforce Analytics**: Enterprise-grade analytics revealing utilization trends, capacity gaps, cost drivers, and project profitability insights.
- **Hubstaff Global Payments**: Automated payroll and global payments in multiple currencies via integrations with PayPal, Deel, and others.
- **Hubstaff Project Tracking**: Budget management, real-time cost alerts, and profitability insights tied to projects and clients.
- **Hubstaff Tasks**: A flexible project management tool for team collaboration.
- **Hubstaff Talent**: A free search platform connecting businesses with remote freelancers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Over 140,000 businesses and 140,000+ global users use Hubstaff [hubstaff.com](https://hubstaff.com/about); annual revenue estimated at $12.0M (LinkedIn estimate).
- **Notable Investors/Partners**: 1 prior funding round (details undisclosed); integrations include Salesforce, Jira, Slack, Deel, and PayPal. Parent company is Netsoft Holdings, LLC.
- **Growth Signals**: 149 employees (+19.9% YoY, +57 people) as of 2026; operates across 32 countries; 69,770 LinkedIn followers (+7.1% yearly growth); 4.6/5 stars from 1,500+ reviews; built 5 distinct products since founding.

## Competitive Advantages
- **Remote-first DNA**: Founded in 2012/2013 as a fully remote company before the pandemic — its processes, culture, and tools are designed from the ground up for distributed work.
- **All-in-one platform**: Combines time tracking, productivity monitoring, payroll, analytics, and project management in one system — reducing tool sprawl for global teams.
- **Enterprise-grade compliance**: SOC 2 Type II, GDPR, and HIPAA credentials with a privacy-first approach (Transparency, Access, Control principles).
- **Global payment infrastructure**: Built-in multi-currency payroll and payment automation — a rare integration in the time tracking space.
- **35+ integrations**: Deep ecosystem connecting with major business tools (Jira, Salesforce, Slack, Deel, PayPal).

## Strategic Focus
- **Product expansion**: Building out workforce analytics and enterprise-grade insights (Insights module) to move beyond pure time tracking into strategic decision support.
- **Global payments growth**: Scaling automated payroll and international payment capabilities to serve distributed workforces at scale.
- **Privacy leadership**: Differentiating with "privacy-first" productivity monitoring as workplace surveillance concerns grow.
- **Team culture**: Reinforcing remote-first values, transparency, and employee autonomy as their core market differentiator.

## Why Work Here
- **Culture highlights**: Hubstaff emphasizes 5 core values: Lead with Empathy, Ship it (act with urgency, iterate fast), Team it, Prove it (data-driven decisions), and Own it (pride in work). Team culture is described as warm, professional, fun, and supportive — with strong work-life balance [hubstaff.com](https://hubstaff.com/jobs).
- **Remote/hybrid/office policy**: Fully remote — no corporate campus, no cubicles, no geographic hiring limits. Employees come from 28 countries. Some roles may be location-specific (e.g., LATAM or APAC), but most are fully remote.
- **Notable perks or engineering culture**: Flexible schedules (employees report being able to see family throughout the day); global talent pool is seen as a competitive advantage; processes are "pretty solid and well defined" for remote work; clear career paths visible via open senior roles in Rails, web platform, QA, and automation.
- **Open positions (as of mid-2026)**: Senior Rails Full-Stack Developer, Senior Web Platform Engineer, QA Engineer, GTM Automation Engineer, Mid Graphic/Motion Designer (part-time), Account Executive (LATAM/APAC). Engineering roles emphasize "ship it" iteration culture.

## Sources
1. [hubstaff.com](https://hubstaff.com/about) – Company overview, history, values, team size, remote culture
2. [hubstaff.com](https://hubstaff.com/jobs) – Careers page, culture values, employee testimonials
3. [hubstaff.com](https://hubstaff.com/) – Product features, integrations, customer count, certifications
4. [builtin.com](https://builtin.com/company/hubstaff) – Employee count (252 listed), office locations, year founded
5. [linkedin.com](https://www.linkedin.com/company/hubstaff) – Company details, followers, revenue estimate, employee count, founders, industry classification, diversity (32 countries)
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/hubstaff) – Current open roles (referenced but not crawled in full)

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