---
title: 'Customer Success Manager I at OpenSpace'
canonical: 'https://feeny.ai/job/customer-success-manager-i-openspace-united-states-p3psjcrvzp2n'
type: 'job'
last_seen: '2026-10-30'
---

# Customer Success Manager I at OpenSpace

- **Company:** OpenSpace
- **Location:** United States
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-30
- **Apply:** https://www.openspace.ai/careers?gh_jid=8039478003

## Job description

At OpenSpace, we’re redefining how the world’s most complex projects are built. Our AI-powered Visual Intelligence Platform uses computer vision and spatial AI to give construction teams a real-time view of what’s happening on-site, helping them build faster, safer, and with greater confidence.

But what truly sets us apart is our people. We hire curious, driven teammates who love solving hard problems, taking ownership, and making a real-world impact. Great people build great culture and apparently it shows. Forbes has named OpenSpace one of America’s Best Startup Employers five years in a row. Come see what we're all about!

The role:

The Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers. This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support. CSMs build strong working relationships with project and departmental stakeholders, monitor customer health, and escalate risks or expansion opportunities to account teams. This role focuses on tactical execution, training, and day-to-day partnership to encourage sustained usage and successful business outcomes.

What you’ll be doing:

- Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts.
- Build and maintain strong working relationships with operational and project-level stakeholders.
- Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement.
- Monitor account health and usage trends to identify risks and drive proactive customer engagement.
- Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals.
- Surface expansion and retention risks to account teams.
- Support renewal processes by providing usage insights, ACV checks, documentation, and customer context.
- Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst. Track progress against KPIs for adoption, retention, and growth.
- Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed.
- Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities.

What we are looking for:

- 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment.
- Experience facilitating onboarding, training, or engagement programs with customers.
- Bachelor’s degree preferred or equivalent experience.
- Construction or ConTech industry experience is strongly preferred.
- Ability to manage a book of business totaling $5M+ across 30-100+ accounts.
- Strong verbal and written communication skills with the ability to deliver product training effectively.
- Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms.
- Strong customer relationship-building skills with a customer-centric mindset.
- Ability to interpret product usage data to identify adoption risks or growth opportunities.
- Strong collaboration skills and willingness to work cross-functionally.
- Problem-solving mindset with the ability to troubleshoot customer issues independently.
- This role requires the ability to travel. The average travel requirements of this role are up to 25%.

Base Salary: $80,000 to $100,000 plus variable

The Base Salary range represents the low and high end of the anticipated salary range for this position across all US locations including but not limited to CA, CO, NY, WA, NV, MD, CT and RI. The determination of this anticipated Base Salary involves the consideration of many factors in making compensation decisions including but not limited to: location of candidate, unique skill sets, experience, training, performance, licensure and certifications, as well as other business and organizational needs. Our anticipated Base Salary determination is just one component of OpenSpace’s competitive total rewards strategy that also includes equity awards, 401k match, as well as other region-specific health and wellness benefits.

Our US benefits include:

- 🩺 100% employer-paid medical, dental, and vision coverage
- 🌴 Flexible paid time off
- 💰 401(k) with company match
- 👶 Paid parental leave
- 🏡 Home office stipend
- 🤝 Employee referral program
- ✈️ Annual company retreats and team gatherings

#LI-Remote

OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

## About OpenSpace

## Company Overview
- **One-liner**: OpenSpace provides a visual intelligence platform that captures construction site reality using smartphones, 360° cameras, drones, and laser scanners, then applies AI to turn that imagery into actionable insights for builders.
- **Entity Type**: Private (Series D)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Jeevan Kalanithi (CEO), Michael Fleischman (CTO), Philip Decamp (Chief Engineer)

## Core Business
- **Primary industry**: Construction technology (PropTech / ConTech)
- **Target customers**: B2B – general contractors, subcontractors, owners, and project managers in commercial, residential, and infrastructure construction
- **Mission or purpose**: To fundamentally simplify how the world gets built by turning jobsite reality into intelligence that drives better, faster decisions.

## Products & Services
- **OpenSpace Capture**: Reality capture solution that automatically maps photos and 360° video to plans and BIM models, creating a timestamped visual record. (SaaS + mobile app)
- **OpenSpace BIM+**: Add-on that brings user-friendly 3D tools to the field, enabling BIM-to-as-built comparison. (SaaS)
- **OpenSpace Track**: AI-powered materials progress tracking that automates the measurement of installed quantities. (SaaS)
- **OpenSpace Field**: Image-based task management with AI Autolocation for field teams. (SaaS)
- **OpenSpace Air**: All-in-one drone imagery management tool. (SaaS)
- **Field Notes**: Visual communication feature that lets team members add voice notes and annotations directly on captured images. (Feature)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (latest round: Series D in 2022 totalling ~$111M)
- **Key Metric**: Total funding of **$200.4M** (as of 2026); annual revenue of **$15.0M** (estimated by third-party data)
- **Notable Investors/Partners**: PSP Growth (lead Series D), Taronga Ventures, GreenPoint Partners, National Science Foundation; strategic integrations with **Procore** and **Autodesk**
- **Growth Signals**: 69 billion ft² captured; 414,000 users across 131 countries; 243 employees (+33.7% YoY); 55% of employees promoted in last two years; ranked on Forbes’ “America’s Best Startup Employers” 2026

## Competitive Advantages
- **Spatial AI technology** that automatically aligns captures to plans and BIM without manual tagging
- **Multi-modal capture** (smartphone, 360° camera, drone, laser scanner) within a single platform
- **Deep integrations** with industry-standard tools (Procore, Autodesk) reduce workflow friction
- **Field-first design** – built by and for construction professionals, with 41% of employees having construction experience
- **Proven ROI** – customers report 95% faster site documentation, 50% reduction in travel costs, and 20% reduction in scheduling delays

## Strategic Focus
- Continue expanding the Visual Intelligence platform with more AI-driven workflows (progress tracking, quality assurance, safety analytics)
- Deepen integrations and partnerships to become the central “system of record” for jobsite data
- Grow global footprint (already in 23 countries) with localized support and sales teams
- Maintain a fully remote, distributed workforce to access talent worldwide

## Why Work Here
- **Fully remote** environment – no mandatory office days; team members in 23+ countries
- **Equity** for all full-time roles
- **Flexible time off** and paid parental leave
- **$500 home office budget** and 100% paid medical, dental, and vision for U.S. employees
- **Employer 401k matching**
- **High growth and internal mobility** – 55% of employees promoted in the past two years; 94% of engineering team at senior or staff level
- **Mission-driven culture** – work on problems that address affordable housing, infrastructure, and climate resilience
- **In-person company retreats** and virtual gatherings foster connection across a distributed team
- Rated **4.2/5.0 on LinkedIn** (68 reviews), with strong marks for compensation (4.5) and culture (4.1)

## Sources
1. [openspace.ai](https://www.openspace.ai/)
2. [openspace.ai/careers](https://www.openspace.ai/careers/)
3. [linkedin.com](https://www.linkedin.com/company/openspace.ai)
4. [openspace.ai/about](https://www.openspace.ai/about/)
5. [support.openspace.ai](https://support.openspace.ai/hc/en-us/articles/41951086810387-What-is-OpenSpace)

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