---
title: 'Customer Success Manager I | Poland at ExtraHop'
canonical: 'https://feeny.ai/job/customer-success-manager-i-poland-extrahop-poland-c5bffbjtb25h'
type: 'job'
last_seen: '2026-11-06'
---

# Customer Success Manager I | Poland at ExtraHop

- **Company:** ExtraHop
- **Location:** Poland
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/extrahopnetworks/jobs/6241540004

## Job description

At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.

Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you.

Position Summary

As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love.

## Key Responsibilities

- Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment.
- Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
- Engage ExtraHop end-users to provide targeted assistance and enablement.
- Assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training.
- Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop.
- Assess and document customer health and maturity levels to improve customer engagement strategy.
- Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community.
- Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities.
- Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations.
- Champion customer needs and opportunities for product enhancement with ExtraHop development teams.
- Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations.
- Promote customers' use of our community platform and self-service capabilities.
- Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders.
- Recognize organic opportunities for expansion/growth and engage the Sales team to pursue.
- Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers.
- Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support.

Required Qualifications

- Essential Language skills: German & English
- Any formal qualifications or training attended in Cyber Security or Networking a Plus

Essential Skills and Competencies

- Exceptional verbal and written communication skills
- Ability to present to a variety of audiences
- Track record of building and managing relationships, both Internally and with Customers
- Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline.
- Ability to work Flexible hours to support International Customers
- Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking
- First class attention to detail.
- Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management
- Any experience with project management, customer success or customer relationship management is a plus.
- Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations

Compensation & Benefits: The salary range for this role is 180,000 - 193,000 PLN per year, plus eligibility for sales commissions and stock option grants.

## ABOUT EXTRAHOP

ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments.

This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner® Magic Quadrant for Network Detection and Response™, the 2025 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2025 Gigamon® Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise.

## OUR VALUES

Our culture is rooted in our five Values. These set the expectations for how we work individually and collectively as a team.

Lead with Purpose: We are driven to deliver results that create a positive impact for our customers, partners, and colleagues.

Act with Integrity: We operate with transparency, authenticity, and always in the best interest of the company.

Find a Way: We are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done.

Innovate: We listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo.

Share Success: We run together, we win together. We value diverse perspectives, hold space for all voices, and achieve the best results as a team.

## BENEFITS

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!

To learn more, visit [our website](https://www.extrahop.com/) or follow us on [LinkedIn](https://www.linkedin.com/company/extrahop-networks/).

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## About ExtraHop

## Company Overview
- **One-liner**: ExtraHop provides cloud-native cybersecurity solutions that use AI-powered network intelligence to detect and respond to advanced threats, ensuring business resilience.
- **Entity Type**: Private (acquired by Bain Capital Private Equity in 2021; subsequent growth equity from Crosspoint Capital Partners)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2007
- **Founders**: Jesse Rothstein, Raja Mukerji

## Core Business
- **Primary industry**: Computer and Network Security (Network Detection & Response)
- **Target customers**: B2B – enterprise organizations, government agencies, financial institutions, healthcare providers, energy companies, retailers, and manufacturers (GDPR, HIPAA, SOC compliant)
- **Mission**: "To protect and empower the connected enterprise" – [extrahop.com](https://extrahop.com/company/about-us/)

## Products & Services
- **RevealX / RevealX 360**: Cloud-native, dual-purpose platform combining Network Detection & Response (NDR), Network Performance Monitoring (NPM), packet forensics, intrusion detection, and threat hunting. It processes all network traffic at line rate (up to 10G) and uses behavioral analytics to detect threats missed by other tools. – [extrahop.com](https://www.extrahop.com/)

## Market Standing
- **Valuation**: Acquired in June 2021 for $900M by Bain Capital Private Equity; raised $100M in growth capital in January 2024. – [linkedin.com](https://www.linkedin.com/company/extrahop-networks)
- **Key Metric**: Approaching $200M in Annual Recurring Revenue (ARR); LinkedIn reports $147M annual revenue. – [extrahop.com](https://extrahop.com/company/about-us/) / [linkedin.com](https://www.linkedin.com/company/extrahop-networks)
- **Notable Investors/Partners**: Bain Capital Private Equity, Crosspoint Capital Partners; earlier rounds led by TCV and Meritech Capital Partners.
- **Growth Signals**: 
  - 583 employees (+4.5% YoY) – [linkedin.com](https://www.linkedin.com/company/extrahop-networks)
  - Named a Leader in Gartner® Market Guide for Network Detection and Response – [extrahop.com](https://extrahop.com/company/about-us/)
  - Over 70 AI/ML patents and 30+ security industry recognitions.
  - Customers resolve threats 87% faster (Forrester TEI study). – [extrahop.com](https://www.extrahop.com/)

## Competitive Advantages
- **Dual-purpose platform**: Uniquely combines network security and performance monitoring into one cloud-native solution.
- **Behavioral analytics & AI**: 70+ patents enabling real-time anomaly detection and low false-positive rates.
- **Agentless visibility**: Analyzes all network traffic at line rate without deploying agents, reducing deployment friction.
- **Enterprise trust**: Protects critical infrastructure across highly regulated industries (government, finance, healthcare).

## Strategic Focus
- **Network Detection & Response (NDR) market leadership**: Expanding cloud-native capabilities, investing in AI-driven threat detection, and growing international presence (19 countries).
- **Business resilience**: Helping organizations build cyber resilience by exposing hidden threats and vulnerabilities.

## Why Work Here
- **Culture**: Values-driven (Share Success, Innovate, Find a Way, Act with Integrity, Lead with Purpose) with a focus on collaboration, transparency, and impact. – [extrahop.com](https://www.extrahop.com/careers)
- **Work flexibility**: Remote, hybrid, and in-office options; flexible PTO; voluntary time off (3 community service days); global collaboration.
- **Career development**: Structured pathways for new graduates and interns – early career engineers ship code, investigate threats, and contribute to live products. – [extrahop.com](https://www.extrahop.com/careers)
- **Benefits**: Comprehensive healthcare, financial wellness, family support, and growth & development programs (U.S. benefits; vary by country).
- **Recent open roles**: Engineering (Cloud, ML, Security), Sales, Finance, HR – many remote or hybrid in Seattle, Raleigh, UK. – [greenhouse.io](http://job-boards.greenhouse.io/extrahopnetworks)

## Sources
1. [extrahop.com/careers](https://www.extrahop.com/careers)
2. [extrahop.com](https://www.extrahop.com/)
3. [extrahop.com/company/about-us](https://extrahop.com/company/about-us/)
4. [greenhouse.io](http://job-boards.greenhouse.io/extrahopnetworks)
5. [linkedin.com](https://www.linkedin.com/company/extrahop-networks)

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