---
title: 'Customer Success Manager I (Professional Sport, North America) at Teamworks'
canonical: 'https://feeny.ai/job/customer-success-manager-i-professional-sport-north-america-teamworks-united-bysa243v6dva'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Success Manager I (Professional Sport, North America) at Teamworks

- **Company:** Teamworks
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/teamworks/a4832e9f-15a4-4871-bd93-8cdd24448579

## Job description

I'm Brian Tatum https://www.linkedin.com/in/brian-tatum-2755218/, Senior Director of Customer Success for the Pro Segment at Teamworks. We are seeking a driven, collaborative Customer Success Manager I to support relationships with professional customers. This person will help ensure that Teamworks' reputation for strong relationship-building, customer experience, and service in the professional market remains an overwhelming competitive advantage.

Our Customer Success team manages significant and growing revenue across professional sports, and as we continue to expand our footprint, we're investing in team members to help provide additional value and support.

## THE ROLE

- Partner with a senior CSM to support a customer portfolio for the full suite of Teamworks products focused on the professional market, with growing ownership over time.
- Support each step of the customer lifecycle for professional teams, including product training, ongoing value delivery, account expansion, and renewal.
- Collaborate with customers to ensure that they are achieving their goals.
- Build relationships with professional staff, developing key contacts and deepening product usage.
- Support renewal conversations and help identify cross-sell and expansion opportunities alongside Sales and senior CSMs.
- Analyze customer data, draw insights to inform accounts' success, and identify opportunities to increase engagement and drive value.
- Join on-site visits during key seasonal windows like training camp, pre-season, and in-season check-ins.
- Develop working knowledge of product functionality and communicate technical capabilities to customers.

## WHAT I'M LOOKING FOR

## WHAT YOU MUST BRING

- 1-3 years experience working in a professional sports organization.
- Hands-on experience using Teamworks products, such as Hub, Performance, or Coaching, as an end-user or admin in a pro team setting.
- Demonstrated ability to build trust quickly with multiple staff.
- Strong written and verbal communication, specifically the ability to translate technical product workflows into language that makes sense to non-technical staff.
- Willingness to travel for on-site visits based on league seasonality.

## EVEN BETTER IF

- You have relationships or credibility within pro organizations, such as with management, performance directors, or operations staff.
- Experience in account management, customer success, and/or SaaS.
- Experience with value delivery and client retention best practices.
- Strong initiative and self-direction; able to understand, react to, and motivate others in changing conditions.
- Thrives working on a variety of initiatives at a fast pace.
- People-oriented and quick to connect; enthusiastic, persuasive and collaborative.

## Why This Role

This is a chance to have a role in shaping the future of sports, and a career that grows as the company grows. Teamworks has an exceptional culture of high achievement and teamwork. Your colleagues are supportive, humble and take pride in being the top problem solvers and innovators in the business. You'll work alongside senior CSMs on some of our most important pro partners, with a clear path toward independently owning your own book of business as you build credibility in your sport.

This role is not eligible for sponsorship at this time.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

## ABOUT TEAMWORKS

We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.

## About Teamworks

## Company Overview
- **One-liner**: Teamworks provides an "Operating System for Sports™," a unified software platform that powers operations, performance, recruiting, and analytics for elite sports organizations worldwide.
- **Entity Type**: Private (has raised ~$400M in funding)
- **Headquarters**: Durham, North Carolina, USA
- **Founded**: 2005 (originally founded; official entity date often listed as 2006) [teamworks.com](https://teamworks.com/about-us/)
- **Founders**: Zach Maurides (CEO), Mitch Heath (Co-Founder) [teamworks.com](https://teamworks.com/about-us/)

## Core Business
- **Primary industry/industries**: Sports Technology (SaaS), Athlete Performance, Collegiate Athletics, Military & Tactical
- **Target customers**: Professional sports teams, leagues, collegiate athletic departments, military and tactical organizations, and performance coaches
- **Mission or purpose statement**: "To empower athletes and those who support them with technology that unlocks their full potential." [teamworks.com](https://teamworks.com/about-us/)

## Products & Services
- **Teamworks Operations**: Centralized platform for scheduling, communication, travel, compliance, and roster management. Type: SaaS.
- **Teamworks Performance (formerly Smartabase)**: Athlete management system for monitoring health, wellness, training load, and injury tracking. Type: SaaS.
- **Teamworks Recruiting**: End-to-end recruiting software for managing prospects, visits, and compliance. Type: SaaS.
- **Teamworks Intelligence (formerly Zelus Analytics)**: Advanced machine learning and predictive modeling for athlete evaluation, roster construction, contract valuation, and game strategy. Type: SaaS / Data Analytics.
- **Teamworks Personnel**: HR and staff management tools tailored to sports organizations. Type: SaaS.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of ~$400M. They power over 7,000 organizations globally, including teams in every major professional league and 520+ collegiate athletic departments. [teamworks.com](https://teamworks.com/)
- **Notable Investors/Partners**: Has raised $400M in total funding; specific lead investors include firms like Vista Equity Partners (from a 2021 growth investment).
- **Growth Signals**: Rapid growth through acquisition of multiple best-in-class tech companies (e.g., Zelus Analytics, Smartabase). Global expansion now covers 17 countries with 485+ employees. Named one of *Sports Business Journal’s* Best Places to Work in Sports 2023 (Gold Medalist). [teamworks.com](https://teamworks.com/careers/)

## Competitive Advantages
- **Unified Platform**: The only company offering a single, integrated "Operating System for Sports" that covers operations, performance, recruiting, and analytics—reducing fragmentation for clients.
- **Deep Industry Entrenchment**: With 7,000+ organizations as clients, including all major professional leagues and hundreds of D1 colleges, the switching costs for clients are high.
- **Data Moat**: Teamworks Intelligence (ML/AI) generates proprietary predictive models and metrics, creating a data advantage that competitors struggle to replicate.

## Strategic Focus
- **AI & Data Leadership**: Heavy investment in machine learning (Teamworks Intelligence) to provide predictive insights for recruiting, talent evaluation, and in-game strategy.
- **Global Expansion**: Continuing to expand their footprint beyond North America into new markets and sports.
- **Product Integration**: Deepening the integration between their acquired products (Operations, Performance, Recruiting) to deliver a seamless, end-to-end experience.
- **Military & Tactical Sector**: Growing a dedicated vertical for military and tactical organizations, using their platform for logistics and personnel management.

## Why Work Here
- **Culture & Mission**: "Founded by athletes, for athletes, in support of sport." The company emphasizes humility, hard work, innovation, and commitment. [teamworks.com](https://teamworks.com/about-us/)
- **Remote-First & Flexibility**: Described as a "remote-first company" with a focus on quality of work, not hours. Offices in Durham (HQ), Brisbane, Reading, Birmingham, Broomfield, and Boston are open for collaboration but not mandatory. [builtin.com](https://builtin.com/company/teamworks)
- **Award-Winning Workplace**: Voted a Gold Medalist in *Sports Business Journal’s* "Best Places to Work in Sports" (2023). [teamworks.com](https://teamworks.com/careers/)
- **Growth & Development**: Offers a professional development budget and encourages internal mobility and career growth.
- **Total Rewards**: Competitive salaries (recalibrated annually), equity, retirement plans, and best-in-class health, dental, and vision benefits. [teamworks.com](https://teamworks.com/careers/)
- **Engineering Culture**: Remote-friendly engineering roles focused on modern tech stacks (AI, Data Science, Engineering). Active hiring for Data Engineers, Applied AI Engineers, and Computer Vision Researchers.

## Sources
1. [teamworks.com](https://teamworks.com/) - Official website for product and company overview.
2. [teamworks.com/about-us/](https://teamworks.com/about-us/) - Company history, mission, leadership, and values.
3. [teamworks.com/careers/](https://teamworks.com/careers/) - Careers page with culture, benefits, and interview guide.
4. [jobs.ashbyhq.com/teamworks](https://jobs.ashbyhq.com/teamworks) - Official job listings portal.
5. [builtin.com](https://builtin.com/company/teamworks) - Third-party profile with office locations, tech stack, and employee count.

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