---
title: 'Customer Success Manager I, UK & ireland at GoCardless'
canonical: 'https://feeny.ai/job/customer-success-manager-i-uk-ireland-gocardless-leeds-yeq3nezfxbvw'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager I, UK & ireland at GoCardless

- **Company:** GoCardless
- **Location:** Leeds, United Kingdom
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/gocardless/jobs/8191347

## Job description

## About us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

## The role

Working with customers across the UK & Ireland,  you will be responsible for the successful adoption and growth of your portfolio across a variety of customers.

Your primary responsibility will be identifying a path to increase the breadth and depth of GoCardless usage and value across the customers footprint. You will need to work closely with your account team to map the scope by customer, identify stakeholders, assess risk/opportunity and create an execution plan.

As a part of our wider success team, you will also work closely with Professional Services to drive implementation and time to value, our Customer Advocacy team to enhance the customer experience and share success stories, and Renewal Managers to work towards retention alongside a dedicated Account Executive for expansion and growth opportunities.

You will own the customer lifecycle, delivering value at each milestone and will be excited to drive the awareness and uptake of GoCardless as an account to account payments provider offering Bank Debit alongside our Open Banking capabilities.

As a CSM at GoCardless you will:

- Manage a book of business (BOB) and ensure delivery against milestones throughout the customer lifecycle, aligned with our team’s business KPIs.
- Demonstrate strategic ownership of your BOB by operating independently, proactively identifying solutions to challenges and blockers, and leveraging direction from CS leadership when required
- Drive commercial discussions with customers by devising strategies to drive positive Net Revenue Retention.
- Own and execute Account Plans tailored to each customer's strategic goals, positioning GoCardless as a trusted partner.
- Partner with the Account Management and Sales team on Account Planning and driving total book of business growth through competitive, market and whitespace analysis.
- Share commercial ownership of the Account Commercial Success including the need to Identify, nurture and close expansion opportunities across the base.
- Identify and build a strong relationship with key stakeholders including C-suite, champions and end-users.
- Work Cross functionally and collaboratively involving leadership across the business to drive customer value.
- Mitigate risk including managing renewals for existing customers
- Forecasting accountability for your owned book of business

What excites us:

- 2+ years experience in complex end-to-end client facing work environment
- 2+ years experience with CS/Sales and/or Account Management
- Additional languages a plus
- Be a team player and have a growth mindset
- Strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls, emails, in person meetings
- Ability to manage conflicting priorities and thrive in a fast-paced environment
- Be a good collaborator and can motivate or maintain enthusiasm of your team members
- Finance/Payments industry experience is a plus

Base salary range: £27,976 - £40,200

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£27,976 - £33,680) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (some of) The good stuff

- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Parental leave - to suit everyone embarking on life's great adventure
- Learning Budget - lead your own development with an annual learning budget
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our [values](https://gocardless.com/g/values-operating-principles/); We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.

Diversity & Inclusion

As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices.

To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as:

Asian, Black, Mixed or Other — 25%

Neurodiverse — 9%

## LGBTQIA+ — 9%

Disabled — 1%

Average age — 33

Female — 45%

Male —  55%

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives [here](https://www.google.com/url?q=https://gocardless.com/about/careers/&sa=D&source=calendar&ust=1781014616204220&usg=AOvVaw1DeqgyeRfEwEzecwn4oq3j)

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability [action plan](https://www.google.com/url?q=https://gocardless.com/sustainability/&sa=D&source=calendar&ust=1781014616204220&usg=AOvVaw0OQGUkwNEPbDW9lQb1uiAd) here.

Find out more about Life at GoCardless via [Twitter](http://twitter.com/GoCardlessEng), [Instagram](http://instagram.com/lifeatgocardless) and [LinkedIn](http://linkedin.com/company/gocardless).

## About GoCardless

## Company Overview
- **One-liner**: GoCardless is a British fintech company building the world’s first global bank payment network, enabling businesses to collect recurring payments, process Direct Debits, and access open banking data.
- **Entity Type**: Private (owned by Mollie B.V.; last funding round: Series F, total funding $634.4M)
- **Headquarters**: London, United Kingdom
- **Founded**: 2011
- **Founders**: Hiroki Takeuchi, Tom Blomfield, Matt Robinson

## Core Business
- **Primary industry**: Fintech / Payments
- **Target customers**: B2B – from small businesses to enterprises, across multiple industries (subscriptions, invoices, charities, lending, etc.)
- **Mission / Purpose**: Make payments easier for everyone – faster, cheaper, and more secure – by leveraging bank payments and open banking.

## Products & Services
- **Direct Debit Payment Processing**: SaaS platform for setting up and managing recurring payments, subscriptions, and invoices via Direct Debit.
- **Open Banking API**: Securely access bank account data (from 2,300+ banks across UK and Europe) to enhance products and manage risk.
- **Payment Gateway**: A unified solution for collecting domestic and international bank payments without chasing or expensive fees.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (last known valuation from 2019 Series F ~$440M; current ownership by Mollie B.V. suggests a private valuation)
- **Key Metric**: Annual revenue of ~GBP70.4M (2024 estimate from LinkedIn); total funding $634.4M; processes $130B in transactions per year.
- **Notable Investors/Partners**: Parent company Mollie B.V. (Dutch fintech); integrations with 350+ business software including Xero, QuickBooks, Sage, Zuora, Salesforce.
- **Growth Signals**: Used by 100,000+ businesses; operates in 12 countries (including Latvia, France, Portugal, US, Australia); headcount of 671 (+1% YoY); opened new headquarters in Riga.

## Competitive Advantages
- **Global bank payment network** – the only platform combining Direct Debit and open banking on a single network, reducing costs and friction.
- **Strong integrations ecosystem** – 350+ pre-built integrations with leading accounting, CRM, and subscription platforms.
- **Regulatory moat** – expertise in local Direct Debit schemes (Bacs, SEPA, ACH) and open banking standards across multiple markets.
- **Award-winning support** – dedicated human support teams for all customers.

## Strategic Focus
- **Global expansion** – building the first truly global bank payment network, with recent push into the US, Australia, and Europe.
- **Open banking innovation** – leveraging real-time data and payment initiation to offer new products (e.g., Payment Intelligence, fraud prevention).
- **Sustainability** – committed to tackling climate change, enhancing biodiversity, and becoming carbon neutral (GoCarbonless initiative).
- **Diversity & Inclusion** – set a target of 40% female representation in senior management by 2028 (currently 27% due to structural changes).

## Why Work Here
- **Hybrid working model** – flexible blend of office and remote work; generous holiday allowance, annual volunteer days, 4 wellness days per year (“GC Fridays”).
- **Wellbeing & benefits** – mental health support, comprehensive healthcare cover, pay range transparency (salaries shared on job adverts).
- **Learning & development** – ingrained culture of learning, with support for career growth and ownership of your development.
- **Diversity & inclusion** – active employee resource groups (Access, BEAM, Pride, Mindful, Inspiring), signed Women in Finance Charter, annual D&I report.
- **Award-winning workplace** – recognised for sustainability, culture, and innovation; offices in London, Riga, Lisbon, Leeds, and more.

## Sources
1. [gocardless.com/about/careers](https://gocardless.com/about/careers)
2. [gocardless.com/about](https://gocardless.com/about)
3. [au.linkedin.com/company/gocardless](https://au.linkedin.com/company/gocardless)
4. [gocardless.com/about/diversity-inclusion](https://gocardless.com/about/diversity-inclusion)
5. [job-boards.greenhouse.io/gocardless](http://job-boards.greenhouse.io/gocardless)

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