---
title: 'Customer Success Manager II (DI Collegiate, North America) at Teamworks'
canonical: 'https://feeny.ai/job/customer-success-manager-ii-di-collegiate-north-america-teamworks-united-states-m5s4t5mmxdpk'
type: 'job'
last_seen: '2026-09-26'
---

# Customer Success Manager II (DI Collegiate, North America) at Teamworks

- **Company:** Teamworks
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/teamworks/651a017a-20d2-478b-b24c-c0d4c60c5107

## Job description

We're hiring a Customer Success Manager II (DI Collegiate, North America) to own a portfolio of Division I athletic department relationships and drive retention, adoption, and growth across their Teamworks investment. I'm [Michelle Rapp](https://www.linkedin.com/in/michelle-rapp/), Director of Customer Success at Teamworks. Our D1 Collegiate Customer Success team is growing, and we're adding this role to continue ensuring customers extract maximum value from their Teamworks investment. In this role, you'll own the post-implementation customer lifecycle, driving retention and identifying expansion opportunities for assigned customers. You'll manage the full customer relationship across our product suite while drawing upon your deep expertise as a Teamworks Champion, becoming the go-to partner for the athletic department stakeholders who depend on it day to day. You'll build strategic relationships with athletic department staff and senior athletic department leadership who rely on your expertise to drive their success.

## The Role

- Own a portfolio of D1 school accounts as the primary Teamworks partner and strategic advisor
- Drive retention and expansion by monitoring product usage and building renewal and cross-sell strategies
- Build relationships across athletic department stakeholders, from day-to-day users to senior administrators, and map key decision-makers at each account
- Lead business reviews and strategic planning sessions that connect product value to customer goals
- Partner closely with Product Success Managers and Sales to coordinate on shared account initiatives
- Proactively identify usage gaps and address underutilization before it becomes a renewal risk

What I'm Looking For

## What You Must Bring

- 5+ years of experience working in a Division I collegiate athletics department — this role requires the credibility and context that comes from having worked at a D1 athletic department
- Hands-on experience with Teamworks Operations products (i.e. Hub, Compliance & Recruiting) with the ability to speak credibly about its value to athletic department stakeholders
- Experience leading strategic initiatives, such as rolling out new processes or driving operational improvements
- Strong cross-functional collaboration experience, coordinating with internal teams and external stakeholders to drive shared initiatives forward
- Elite communication and interpersonal abilities, including comfort presenting to senior leadership and navigating high-touch customer relationships

Even Better If

- Prior customer success, account management, or SaaS experience demonstrating understanding of recurring revenue business models
- Experience in senior athletic department positions (Associate AD, Operations, Administration, Compliance) that provided exposure to strategic decision-making
- Familiarity with value delivery frameworks and client retention best practices in technology or SaaS environments

## Why This Role

This is a chance to join a growing Customer Success team at the center of sports tech, supporting some of the most respected programs in Division I athletics. You'll own real relationships from day one, with the room to grow your portfolio's strategic value as you build trust across every level of a customer's organization, from day-to-day users to senior administrators. If you're someone who proactively spots opportunities rather than waiting to be told, and who can move fluidly between the details and the big picture, you'll thrive here.

This role is not eligible for sponsorship at this time.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

## About Teamworks

We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.

## About Teamworks

## Company Overview
- **One-liner**: Teamworks provides an "Operating System for Sports™," a unified software platform that powers operations, performance, recruiting, and analytics for elite sports organizations worldwide.
- **Entity Type**: Private (has raised ~$400M in funding)
- **Headquarters**: Durham, North Carolina, USA
- **Founded**: 2005 (originally founded; official entity date often listed as 2006) [teamworks.com](https://teamworks.com/about-us/)
- **Founders**: Zach Maurides (CEO), Mitch Heath (Co-Founder) [teamworks.com](https://teamworks.com/about-us/)

## Core Business
- **Primary industry/industries**: Sports Technology (SaaS), Athlete Performance, Collegiate Athletics, Military & Tactical
- **Target customers**: Professional sports teams, leagues, collegiate athletic departments, military and tactical organizations, and performance coaches
- **Mission or purpose statement**: "To empower athletes and those who support them with technology that unlocks their full potential." [teamworks.com](https://teamworks.com/about-us/)

## Products & Services
- **Teamworks Operations**: Centralized platform for scheduling, communication, travel, compliance, and roster management. Type: SaaS.
- **Teamworks Performance (formerly Smartabase)**: Athlete management system for monitoring health, wellness, training load, and injury tracking. Type: SaaS.
- **Teamworks Recruiting**: End-to-end recruiting software for managing prospects, visits, and compliance. Type: SaaS.
- **Teamworks Intelligence (formerly Zelus Analytics)**: Advanced machine learning and predictive modeling for athlete evaluation, roster construction, contract valuation, and game strategy. Type: SaaS / Data Analytics.
- **Teamworks Personnel**: HR and staff management tools tailored to sports organizations. Type: SaaS.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of ~$400M. They power over 7,000 organizations globally, including teams in every major professional league and 520+ collegiate athletic departments. [teamworks.com](https://teamworks.com/)
- **Notable Investors/Partners**: Has raised $400M in total funding; specific lead investors include firms like Vista Equity Partners (from a 2021 growth investment).
- **Growth Signals**: Rapid growth through acquisition of multiple best-in-class tech companies (e.g., Zelus Analytics, Smartabase). Global expansion now covers 17 countries with 485+ employees. Named one of *Sports Business Journal’s* Best Places to Work in Sports 2023 (Gold Medalist). [teamworks.com](https://teamworks.com/careers/)

## Competitive Advantages
- **Unified Platform**: The only company offering a single, integrated "Operating System for Sports" that covers operations, performance, recruiting, and analytics—reducing fragmentation for clients.
- **Deep Industry Entrenchment**: With 7,000+ organizations as clients, including all major professional leagues and hundreds of D1 colleges, the switching costs for clients are high.
- **Data Moat**: Teamworks Intelligence (ML/AI) generates proprietary predictive models and metrics, creating a data advantage that competitors struggle to replicate.

## Strategic Focus
- **AI & Data Leadership**: Heavy investment in machine learning (Teamworks Intelligence) to provide predictive insights for recruiting, talent evaluation, and in-game strategy.
- **Global Expansion**: Continuing to expand their footprint beyond North America into new markets and sports.
- **Product Integration**: Deepening the integration between their acquired products (Operations, Performance, Recruiting) to deliver a seamless, end-to-end experience.
- **Military & Tactical Sector**: Growing a dedicated vertical for military and tactical organizations, using their platform for logistics and personnel management.

## Why Work Here
- **Culture & Mission**: "Founded by athletes, for athletes, in support of sport." The company emphasizes humility, hard work, innovation, and commitment. [teamworks.com](https://teamworks.com/about-us/)
- **Remote-First & Flexibility**: Described as a "remote-first company" with a focus on quality of work, not hours. Offices in Durham (HQ), Brisbane, Reading, Birmingham, Broomfield, and Boston are open for collaboration but not mandatory. [builtin.com](https://builtin.com/company/teamworks)
- **Award-Winning Workplace**: Voted a Gold Medalist in *Sports Business Journal’s* "Best Places to Work in Sports" (2023). [teamworks.com](https://teamworks.com/careers/)
- **Growth & Development**: Offers a professional development budget and encourages internal mobility and career growth.
- **Total Rewards**: Competitive salaries (recalibrated annually), equity, retirement plans, and best-in-class health, dental, and vision benefits. [teamworks.com](https://teamworks.com/careers/)
- **Engineering Culture**: Remote-friendly engineering roles focused on modern tech stacks (AI, Data Science, Engineering). Active hiring for Data Engineers, Applied AI Engineers, and Computer Vision Researchers.

## Sources
1. [teamworks.com](https://teamworks.com/) - Official website for product and company overview.
2. [teamworks.com/about-us/](https://teamworks.com/about-us/) - Company history, mission, leadership, and values.
3. [teamworks.com/careers/](https://teamworks.com/careers/) - Careers page with culture, benefits, and interview guide.
4. [jobs.ashbyhq.com/teamworks](https://jobs.ashbyhq.com/teamworks) - Official job listings portal.
5. [builtin.com](https://builtin.com/company/teamworks) - Third-party profile with office locations, tech stack, and employee count.

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