---
title: 'Customer Success Manager II at Hudl'
canonical: 'https://feeny.ai/job/customer-success-manager-ii-hudl-brazil-gmh0hgc7k9gz'
type: 'job'
last_seen: '2026-11-04'
---

# Customer Success Manager II at Hudl

- **Company:** Hudl
- **Location:** Brazil
- **Compensation:** BRL 118k–BRL 281k
- **Work type:** remote
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/hudl/jobs/8330620

## Job description

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of the [Top 100 Inspiring Workplaces](https://www.hudl.com/blog/hudl-2026-top-100-inspiring-workplaces?utm_medium=internal&utm_source=job-ad&utm_campaign=26_NA_talent_job-ad&utm_content=1org_learn-more_blog-link_learn-more_2blog_organic_3ctw).

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

## Your Role

We’re looking for a Customer Success Manager to join our team in Brazil and manage a portfolio of approximately 100 elite accounts across LATAM. In this role, you’ll ensure our customers get the most value and highest ROI from their subscriptions, focusing on driving renewals and building long-term partnerships.

As a Customer Success Manager, you’ll:

- Drive engagement and renewals. You’ll analyze customer metrics in Salesforce to identify growth opportunities, conduct business reviews, and negotiate renewals to hit aggressive retention and expansion targets.
- Collaborate across the business. You’ll partner with Engineering, Hardware, and Support teams to resolve issues, while working with Account Executives and Solution Consultants to identify new revenue streams.
- Consult and educate. You’ll coordinate training with our specialists to increase product adoption and ensure our customers are using Hudl to its full potential.
- Manage your pipeline. You’ll maintain an accurate forecast in Salesforce, tracking your performance monthly and quarterly to ensure we meet our goals.

Location: We'd like to hire someone for this role who lives in Brazil, but we have a strong preference for candidates near São Paulo.

Must-Haves

- Trilingual. You're fluent in Portuguese, Spanish and English.
- Experienced in sales and volume. You have a background in account and pipeline management and are comfortable handling a high volume of clients without losing attention to detail.
- A relationship builder. You’re a consultative partner who takes the time to understand customer goals and a self-starter who takes initiative to solve complex problems.
- Analytical and organized. You’re comfortable using data to drive decisions and can prioritize tasks across multiple software platforms to meet tight deadlines.
- An engaging communicator. You have excellent presentation skills and can deliver clear, direct and respectful feedback to both internal stakeholders and elite customers.
- Willing to travel. You’re happy to hit the road and visit our customers on-site, potentially as often as once a month.

Nice-to-Haves

- SaaS and tech-savvy. You have 3M+ experience in a client-facing role at a technology company and stay current on the latest customer success trends.
- Sports industry knowledge. You’re familiar with performance analysis workflows, particularly in soccer.
- Hudl product knowledge. You’ve used our products before or have a deep understanding of our ecosystem.

Our Role

- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
- Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

## Compensation

The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.

Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

Base Salary Range R$118.125—R$196.875 BRL

On-Target Earnings R$168.750—R$281.250 BRL

Privacy Policy

[Hudl Applicant and Candidate Privacy Policy](https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy)

## About Hudl

## Company Overview
- **One-liner**: Hudl provides a sports technology platform that helps teams capture, organize, analyze, and learn from video and data.
- **Entity Type**: Private (venture-backed, growth stage)
- **Headquarters**: Lincoln, NE, USA
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Sports technology, video analysis, data analytics
- **Target customers**: B2B – teams, coaches, athletes, and recruiters at youth, high school, college, and professional levels across 40+ sports
- **Mission or purpose**: “We believe in the power and potential of sports.” – helping athletes, coaches, and teams reach their potential through accessible insights. [hudl.com/](https://www.hudl.com/)

## Products & Services
- **[Hudl Platform](https://www.hudl.com/)**: SaaS for video organization, AI-powered analytics, and performance insights. Used for live streaming, post-game analysis, and recruiting.
- **[Hudl Focus](https://www.hudl.com/)**: AI-powered, hands-free camera that automatically captures and streams game footage.
- **[Hudl Titan](https://www.hudl.com/)**: Another camera model (likely a higher-end option for professional-level capture).
- **Data & Analytics Services**: AI tagging, automated stats, and custom analytics delivered by Hudl’s analyst team and algorithms.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Not publicly available (revenue and funding details not disclosed)
- **Notable Investors/Partners**: Not publicly available; recent partnership with Valor FC (May 2025) as Official Player Performance Insights Partner. [hudl.com/](https://www.hudl.com/)
- **Growth Signals**: Global offices in 10+ countries (US, UK, Netherlands, India, Spain, Italy, China, Japan, New Zealand, Australia); actively hiring across engineering, sales, and product roles; named one of Newsweek’s 2023 Top 100 Most Loved Workplaces. [hudl.com/jobs](https://www.hudl.com/jobs) | [job-boards.greenhouse.io/hudl](http://job-boards.greenhouse.io/hudl)

## Competitive Advantages
- **End-to-end ecosystem**: Combines hardware (AI cameras) with software (video, data, analytics) in a single platform, reducing friction for teams.
- **AI at scale**: Uses machine learning to automatically tag plays, generate stats, and surface insights across 40+ sports.
- **Global trust**: Used by millions of athletes and coaches worldwide, from grassroots to elite levels.
- **Community & culture**: Strong emphasis on belonging and inclusion, with employee resource groups and annual inclusion reports. [hudl.com/about](https://www.hudl.com/about)

## Strategic Focus
- **AI integration**: Deepening AI capabilities for automated analysis and insights.
- **Global expansion**: Building presence in new markets (e.g., recent partnerships in North America and Europe).
- **Product breadth**: Continuing to develop hardware and software that serve every level of sport.

## Why Work Here
- **Culture**: “A Culture Built on Belonging” – employee resource groups, inclusive leadership training, and annual inclusion reports. [hudl.com/about](https://www.hudl.com/about)
- **Flexibility**: Flexible remote work policy with offices in 10+ countries; many roles are fully remote. [hudl.com/jobs](https://www.hudl.com/jobs)
- **Benefits**: Free health insurance premiums, 14 weeks paid parental leave (birth parents), 8 weeks for non-birth parents, flexible PTO, paid sabbatical every 5 years, company-wide breaks, fitness credits, fertility support, 401(k) match, and free lunch at Lincoln HQ with on-site childcare. [hudl.com/jobs/benefits](https://www.hudl.com/jobs/benefits)
- **Engineering culture**: “The best tech for teams, built by the best team in tech” – emphasis on continuous learning, professional development, and trust-based autonomy. [hudl.com/about](https://www.hudl.com/about)
- **Recognition**: Newsweek’s 2023 Top 100 Most Loved Workplaces. [hudl.com/jobs](https://www.hudl.com/jobs)

## Sources
1. [hudl.com/about](https://www.hudl.com/about)
2. [hudl.com/jobs](https://www.hudl.com/jobs)
3. [hudl.com/jobs/benefits](https://www.hudl.com/jobs/benefits)
4. [hudl.com/](https://www.hudl.com/)
5. [job-boards.greenhouse.io/hudl](http://job-boards.greenhouse.io/hudl)

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