---
title: 'Customer Success Manager II (Japan) at Teamworks'
canonical: 'https://feeny.ai/job/customer-success-manager-ii-japan-teamworks-japan-sk4w6ghpr96e'
type: 'job'
last_seen: '2026-09-05'
---

# Customer Success Manager II (Japan) at Teamworks

- **Company:** Teamworks
- **Location:** Japan
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/teamworks/63c7c86c-8e0e-43e0-a015-c8dde03a07ff

## Job description

I'm Jack Hannath https://www.linkedin.com/in/jack-hannath-b948b3123/, Manager, Customer Success (APAC), at Teamworks. Japan is one of the fastest-growing markets for us right now, and we're building our presence there in a way that respects the language and cultural nuances of the region rather than just extending our existing APAC model. This role exists to give Japan the dedicated attention it needs, someone who can bridge the language gap and build direct, trusted relationships with clubs and organizations across the country.

This is a first-of-its-kind role for us. You'll be the face of Teamworks in Japan, working across a wide product suite, from Hub to AMS to our Intelligence tools, and helping shape how we grow in this market from the ground up.

## THE ROLE

- Own the full customer lifecycle for our Japan clients, from implementation and training through renewal and expansion, across Hub, AMS, Strength & Conditioning, Recruiting, and Intelligence (Coaching & Player Personnel)
- Drive renewals and account growth across the Japan portfolio
- Train and upskill clients continuously so they get full value from the system, not just at onboarding
- Partner with our PSM team to build shared understanding across key AMS and S&C accounts
- Partner with our PSM and Intelligence teams to build shared understanding across key Coaching and Player Personnel accounts
- Identify and pursue new opportunities in Japan, from new club engagement to upsell potential within existing accounts

## WHAT I'M LOOKING FOR

## WHAT YOU MUST BRING

- Previous experience within a sporting organization, as a player, coach, or operations staff, with a strong understanding of the Japanese sports ecosystem — this role requires credibility and context that only comes from having been inside the industry
- Fluency in Japanese and English, spoken and written — you'll be the primary bridge between our team and Japanese clients, so this isn't negotiable
- Strong project management, data literacy, and communication abilities to translate technical concepts for coaches, medical staff, and administrators
- Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice
- Solution focused, proactive mindset with a passion for customer experience and willingness to help identify challenges and work towards actionable, real world solutions for our partners
- Willingness and ability to travel within Japan based throughout the year for face to face engagements with our partners as required

## EVEN BETTER IF

- You've worked in Customer Success, Account Management, or SaaS before
- You've used Teamworks products (Hub, AMS, Smartabase) or similar athlete and team management platforms

## WHY THIS ROLE

You'd be one of the first people building out our presence in Japan, with real ownership over how we grow in one of the most exciting markets in sports tech right now. This isn't a role where you're inheriting a playbook, you're writing it, backed by a team that's already proven this model works across the rest of APAC.

This role is not eligible for sponsorship at this time.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.

## ABOUT TEAMWORKS

We're the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email talent@teamworks.com.

## About Teamworks

## Company Overview
- **One-liner**: Teamworks provides an "Operating System for Sports™," a unified software platform that powers operations, performance, recruiting, and analytics for elite sports organizations worldwide.
- **Entity Type**: Private (has raised ~$400M in funding)
- **Headquarters**: Durham, North Carolina, USA
- **Founded**: 2005 (originally founded; official entity date often listed as 2006) [teamworks.com](https://teamworks.com/about-us/)
- **Founders**: Zach Maurides (CEO), Mitch Heath (Co-Founder) [teamworks.com](https://teamworks.com/about-us/)

## Core Business
- **Primary industry/industries**: Sports Technology (SaaS), Athlete Performance, Collegiate Athletics, Military & Tactical
- **Target customers**: Professional sports teams, leagues, collegiate athletic departments, military and tactical organizations, and performance coaches
- **Mission or purpose statement**: "To empower athletes and those who support them with technology that unlocks their full potential." [teamworks.com](https://teamworks.com/about-us/)

## Products & Services
- **Teamworks Operations**: Centralized platform for scheduling, communication, travel, compliance, and roster management. Type: SaaS.
- **Teamworks Performance (formerly Smartabase)**: Athlete management system for monitoring health, wellness, training load, and injury tracking. Type: SaaS.
- **Teamworks Recruiting**: End-to-end recruiting software for managing prospects, visits, and compliance. Type: SaaS.
- **Teamworks Intelligence (formerly Zelus Analytics)**: Advanced machine learning and predictive modeling for athlete evaluation, roster construction, contract valuation, and game strategy. Type: SaaS / Data Analytics.
- **Teamworks Personnel**: HR and staff management tools tailored to sports organizations. Type: SaaS.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of ~$400M. They power over 7,000 organizations globally, including teams in every major professional league and 520+ collegiate athletic departments. [teamworks.com](https://teamworks.com/)
- **Notable Investors/Partners**: Has raised $400M in total funding; specific lead investors include firms like Vista Equity Partners (from a 2021 growth investment).
- **Growth Signals**: Rapid growth through acquisition of multiple best-in-class tech companies (e.g., Zelus Analytics, Smartabase). Global expansion now covers 17 countries with 485+ employees. Named one of *Sports Business Journal’s* Best Places to Work in Sports 2023 (Gold Medalist). [teamworks.com](https://teamworks.com/careers/)

## Competitive Advantages
- **Unified Platform**: The only company offering a single, integrated "Operating System for Sports" that covers operations, performance, recruiting, and analytics—reducing fragmentation for clients.
- **Deep Industry Entrenchment**: With 7,000+ organizations as clients, including all major professional leagues and hundreds of D1 colleges, the switching costs for clients are high.
- **Data Moat**: Teamworks Intelligence (ML/AI) generates proprietary predictive models and metrics, creating a data advantage that competitors struggle to replicate.

## Strategic Focus
- **AI & Data Leadership**: Heavy investment in machine learning (Teamworks Intelligence) to provide predictive insights for recruiting, talent evaluation, and in-game strategy.
- **Global Expansion**: Continuing to expand their footprint beyond North America into new markets and sports.
- **Product Integration**: Deepening the integration between their acquired products (Operations, Performance, Recruiting) to deliver a seamless, end-to-end experience.
- **Military & Tactical Sector**: Growing a dedicated vertical for military and tactical organizations, using their platform for logistics and personnel management.

## Why Work Here
- **Culture & Mission**: "Founded by athletes, for athletes, in support of sport." The company emphasizes humility, hard work, innovation, and commitment. [teamworks.com](https://teamworks.com/about-us/)
- **Remote-First & Flexibility**: Described as a "remote-first company" with a focus on quality of work, not hours. Offices in Durham (HQ), Brisbane, Reading, Birmingham, Broomfield, and Boston are open for collaboration but not mandatory. [builtin.com](https://builtin.com/company/teamworks)
- **Award-Winning Workplace**: Voted a Gold Medalist in *Sports Business Journal’s* "Best Places to Work in Sports" (2023). [teamworks.com](https://teamworks.com/careers/)
- **Growth & Development**: Offers a professional development budget and encourages internal mobility and career growth.
- **Total Rewards**: Competitive salaries (recalibrated annually), equity, retirement plans, and best-in-class health, dental, and vision benefits. [teamworks.com](https://teamworks.com/careers/)
- **Engineering Culture**: Remote-friendly engineering roles focused on modern tech stacks (AI, Data Science, Engineering). Active hiring for Data Engineers, Applied AI Engineers, and Computer Vision Researchers.

## Sources
1. [teamworks.com](https://teamworks.com/) - Official website for product and company overview.
2. [teamworks.com/about-us/](https://teamworks.com/about-us/) - Company history, mission, leadership, and values.
3. [teamworks.com/careers/](https://teamworks.com/careers/) - Careers page with culture, benefits, and interview guide.
4. [jobs.ashbyhq.com/teamworks](https://jobs.ashbyhq.com/teamworks) - Official job listings portal.
5. [builtin.com](https://builtin.com/company/teamworks) - Third-party profile with office locations, tech stack, and employee count.

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